Total 2 technical support job vacancies in overseas

• Make environmental preservation and safety a priority.
• Creating the team's monthly, weekly, and quarterly reports and meeting schedule
• Help prepare for audits
• Provide and evaluate unprocessed data and slides for quarterly warnings and Quarterly Management Reviews (QMR).
• Help with any ad hoc duties that the line manager requests.
• Organize and plan vetting inspections for agents, oil companies, ship teams, and vessels;
• As mandated by the BMA, notify the Flag State Authority following any PSC inspection on board vessels.
• Provide OCIMF with PSC reports and, if relevant, Non-Conformance reports.
• Update the SIRE INTERTANKO benchmarking repository;
• Get and monitor bills and responses pertaining to SIRE, Non-SIRE, and audits;
• Keep the officer matrix, HVPQ, Q88 data, and OCIMF reporting up to date;
• Work with the audit team, managers, and boats to keep an eye on the tracking and closing of the Navigation, Cargo, and Mooring audit.
• Follow up, check the contents, and upload audits, including ISM code reviews, ISPS, ELP, TMSA, and other customer/class audits.
• Get, examine, and update incident and near-miss reports in the reporting system.
• Gather and immediately send monthly HSEQ meeting responses to boats.
• Create and upload the minutes of the shore team meetings to the ship management SharePoint site.
• Keep track of HSEQ-related tracking sheets, including incident follow-up, audit dates, and LTI free dates.
• To guarantee adequate overlap with the contract administrator, have a solid understanding of contracts and contractual administration.
• Assist in the compilation of management reviews every three months.

Requirements:

• It is preferred to have appropriate administrative experience in the marine industry or a diploma in business or maritime studies.
• The ability to think critically, solve problems, manage time, and make decisions
• The capacity to effectively and favorably react to consumers
• Exhibits interpersonal and teamwork abilities
• Excellent communication skills in both written and spoken English
• Well-versed in Microsoft Office programs

Responding to Service Requests, Incidents, and Trends

• Ensure that events and service requests are handled successfully and within the SLA (Service Level Agreement) by taking responsibility for them.
• Actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer service.
• Contribute expertise to the team and our self-service portals to aid in incident resolution.

IT Asset Management

• For smooth operations, make sure the projectors and other collaboration tools in the conference room are operating properly.
• Make that all devices are patched and running the most recent versions of the operating system; fix those that don't comply.
• To guarantee a smooth onboarding process, give new or transferred users phones, computers, and other required devices.
• Review IT asset stock levels on a regular basis to make sure the storeroom has enough supplies and to manage asset replacement.
• Oversee the lifecycle of IT assets, from acquisition to disposal, making sure that proper tracking and reporting are done.

Managing Vendors & Finances

• To get the best value for your money, get quotes, oversee the purchase, and invoice for IT equipment and licensing.
• Work together with suppliers to guarantee equipment delivery on schedule, and coordinate with the finance department to guarantee timely payment.

Qualifications:

• Outstanding ability to communicate in written and spoken English
• More than two years of experience in a Level 1 or Level 2 support position
• Excellent client focus identifies wants and comes up with solutions to satisfy them
• Familiarity with the Microsoft Office 365 Suite, specifically with Administration, Teams, Outlook, and Sharepoint
• Strong working familiarity with desktop and laptop hardware and support for Windows and Linux
• Familiarity with Endpoint Central and other IT asset management and automation tools
• Support for audio-video and video conferences
• Knowledge of issue tracking and resolution ticketing systems, such as ZenDesk, ServiceNow, or comparable