The Cafe Manager is responsible for overseeing the daily operations of the cafe, ensuring a high level of customer service, managing the team, and ensuring the smooth running of all cafe operations. The manager will ensure that the cafe is efficient, profitable, and meets the quality standards set by the business. The role involves overseeing staff, inventory, customer relations, financial management, and maintaining a welcoming environment.
Customer Service:
- Ensure a high standard of customer service and a welcoming atmosphere.
- Address and resolve customer complaints or issues promptly and professionally.
- Build and maintain relationships with regular customers, ensuring repeat business.
- Handle cash and credit transactions, providing accurate billing and receipts.
Skills & Competencies:
- Excellent leadership and team management skills.
- Strong customer service and communication skills.
- Ability to work under pressure in a fast-paced environment.
- Problem-solving skills and attention to detail.
- Excellent organizational skills, time management, and multitasking abilities.
- Knowledge of point-of-sale (POS) systems and general business software.
- Ability to analyze sales data and customer feedback to improve business operations.
