Total 2 job vacancies by Old Chang Kee Singapore Pte. Ltd.

Responsibilities:

· Co-ordination with operations on promotions/ad-hoc matters

· Co-ordination on brand QR menu matters

· Ad-hoc projects (eg. New brand loyalty rewards programme)

· Propose & execute new promotions for brand rewards

· Work with designers to come out promotion artworks for brand

rewards related promotions

· Brand rewards App updates on backend portal to execute rewards

promotion

· Assists in customer enquiries on brand rewards matters

· Co-ordination with operations/IT/vendor on brand rewards matters

· Assist operations in FomoPay matters

· Co-ordination with vendor on FomoPay issues

· Co-ordinate with e-wallet partners promotion

· Co-ordination on new outlet listing (apply for new FomoPay

hardware/software for new outlets)

· Uploading/removal of menu/promotions/operating hours on all

delivery platforms and TV for all brands

· Assists all brands operations in “live” delivery/technical/disputes

resolutions

· Liaise with all delivery platforms on delivery/technical/promotions

· Co-ordinate on delivery refunds checking

· Application of new delivery platforms for new outlets

· Ad-hoc reconciliation or marketing post-mortem reports

· Ad-hoc marketing and operations duties

· Support outlet supervisors and managers in ensuring smooth daily

operation of the outlets.

Requirements:

· Bachelor’s Degree in Marketing, Business or related field

· Excellent communication and interpersonal skills

· Creative thinking and problem-solving abilities

· Ability to work Independently and positive work attitude

Job Descriptions:

• Answer incoming calls promptly and professionally
• Provide accurate information and assistance to callers
• Transfer calls to appropriate departments or individuals when necessary
• Resolving customer complaints and issues in a timely and efficient manner
• Maintain a positive and helpful attitude while interacting with callers
• Document call information accurately and timely in the system
• Any other ad hoc duties as assigned

Requirements:

• Bachelor’s degree in Business or related field
• Strong communication and interpersonal skills
• Basic knowledge of hospitality/restaurant operations
• Ability to work well under pressure and in a fast-paced environment
• Basic computer skills for data entry and handling customer inquiries
• Excellent customer service skills with a positive attitude