Job Summary
To provide a consistent housekeeping service to restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.
Job Responsibilities
· Clean and maintain areas of responsibility according to set standards and procedures.
· Conduct frequent checks and clean all public areas, and replenishing amenities as required.
· Ensure guests’ requests are promptly and courteously met.
· Report any damage or malfunction in hotel areas to Team Leader.
· Maintain equipment and tools, ensuring a proper state of cleanliness and repair.
· Maintain a daily productivity report.
· Attend daily briefings with Team Leader and take on daily assigned tasks.
· Report lost and found articles to the housekeeping office immediately.
· Handle guest complaints and report them to Team Leader immediately.
· Report unusual behaviour/activities and defects in floors/public areas to Team Leader.
· Comply with hotel’s health, safety and hygiene policy.
· Adhere to personal grooming and hygiene standards.
· Attend meetings and training sessions as required.
· Performs any other duties as may be assigned from time to time by Management.
· Receive training in functions and operations of related departments/sections to facilitate subsequent transferability between departments/sections and to provide greater promotional opportunities.
