Type: Full-time
Salary: Competitive, based on experience
About the Role:
We are seeking an experienced IT Manager to lead the delivery of high-quality IT services. You’ll manage the IT service desk, ensure service level compliance, and drive continuous improvement in line with industry standards.
Key Responsibilities:
- Oversee IT service delivery and support teams
- Ensure compliance with SLAs and KPIs
- Manage vendor relationships and third-party contracts
- Lead incident resolution and service improvements
- Foster a collaborative and compliant work environment
Qualifications:
- 2-5 years in IT service management, including leadership experience
- Strong knowledge of ITIL and service management processes
- Excellent communication and problem-solving skills
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and certifications
- Inclusive and supportive work environment
