Total 72 job vacancies by Palo Alto Networks

Your Role

We are looking for a highly motivated Data Analyst Intern to join our JAPAC Go-To-Market Shared Services team. As an intern, you will play a key role in a data analysis initiative focused on partner engagement in the JAPAC region. Your work will help us identify trends and correlations to better drive business outcomes. At the end of the internship, you will also gain a good understanding of Palo Alto Networks business and our value proposition.

Your Impact

• Work with key business stakeholders and regional teams (sales operations, data analysts, strategy and planning) to deliver insights, reports, visualization and analysis to solve important business problems and optimize growth opportunities
• Champion a data analysis project around partners engagement in JAPAC. Leverage methodology such as Recency/Frequency/Monetary to identify potential partners across the region.
• Work with complex data sets from across the value chain such as sales, technology and location to conduct multivariate analytics
• Passionate about working with big data to define, implement and monitor business KPIs, as well as to provide data driven insights to the business
• Perform deep analytical dives into transactional database and identify sub-sets of trends and correlations to better drive business outcomes
• Conduct ad-hoc analyses to support cross functional projects

Your Career

You will be tasked with bringing the benefits of Cortex (a next-gen AI-powered security operations platform) to customers. Your portfolio includes Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), Cortex Xpanse (Attack Surface Management), and Cortex XSIAM (Extended Security Intelligence and Automation Management).

As a key member of the sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with pre-sales engineers to drive growth for our Endpoint, Behavioral Analytics, and SOC security solutions. You will take ownership of growing the Cortex business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the Cortex business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive Cortex business

• Facilitate communication on strategic and tactical issues facing our clients and partners

• Maintain continuity and up-to-date knowledge of industry trends and technical developments that affect target markets

• Develop market strategies and goals for customers across the Cortex portfolio; understand the strategies, goals, and objectives of accounts

• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process

• Domestic travel and possible international travel as necessary

Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps

• Work closely with product and engineering to debug and correct challenges encountered during POCs

• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary

• Create new demo scenarios and use cases

• Discuss complex platform architectures to prospects

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

Your Career

As a Pre-Sales Systems Engineer, you are an important member of our technical sales team, identifying complex security challenges in your customers’ networks and driving solutions with our market-leading security products and services.

You are the technical sales representative of the company and focus on customer satisfaction with all that you do. You and your sales partner own the customer relationship and your goal is to help them detect and prevent advanced cyberattacks and breaches while safely enabling applications by deploying the full Palo Alto Networks platform so that they can confidently pursue network, cloud, and mobile technology initiatives.

Your Impact

• Understand and effectively present our security platform and solutions
• Work closely with Enterprise/Commercial customers in Cambodia, Laos & Myanmar (CLM)
• Create and deliver compelling demonstrations of Palo Alto Networks products and solutions
• Educate customers and partners on the modern network security landscape
• Identify and qualify new opportunities and support technical pre-sales activities to opportunity closure
• Expand the Palo Alto Networks install base within existing accounts
• Enable and leverage channel partners and work successfully in a channel-driven sales model
• Create evaluation test plans with customers and lead the evaluation process to a successful conclusion
• Differentiate from industry technologies and solution
• Assist customers through the support escalation process
• Continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest
• Identify problems in customer environments - effectively engages customers at the technical field and technical management levels
• Effective in customer-facing engagement, in writing, presentation, and creative problem-solving skills

Your Career 

Sales Operations Analyst, Order Management at Palo Alto Networks resides within the Sales Operations department ensuring the accurate and timely processing of a high volume of purchase orders. You will work out of our JAPAC office and will report to a Sales Operation Manager - Order Management of our EMEA Headquarters. 

The role demands incredible attention to detail, the ability to work as part of a team and on one’s own, a desire to learn systems and processes very quickly and the skills to adapt to ever-changing business requirements. 

This position requires team members to be available to work extended hours at the end of each month and the fiscal quarter. 

Your Impact 

• Manage daily sales orders and placement into CRM-Sales Force System with precise accuracy and cross-checking ERP-SAP system 
• Sales Operations Analyst, Order Management (International) receives and processes all types of purchase orders from Palo Alto Networks’ distributors and direct resellers in each of the two assigned regions (EMEA and JAPAC)
• Handle escalation of activities and ensure accuracy on approved quotes 
• Review all required documentation are transferred to the back office 
• Adhere to contract and licensing terms and recognition policies are met 
• Each purchase order is reviewed for accuracy to ensure it matches approved quotes, adheres to contract and licensing terms, meets Palo Alto Networks procurement and revenue recognition policies and is being placed by an authorized channels distributors and reseller partner
• Certain activities in Salesforce.com are administered Once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping
• Certain activities in Salesforce.com are administered Once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping
• Sales Operations Analyst, Order Management as the first point of contact for all escalations concerning Sales Orders require a strong analytical skill and understanding of complex policies and licensing processes
• Collaborate with other external and internal departments to quickly resolve customer concerns
• Interact directly with PAN Distributors, PAN Channels Distributors, PAN Channels and Sales Reps. as required
• Liaises with Sales Rep, Renewal Rep, Deal Desk  for opportunities and quotes related issues, with Deal desk for pricing and quotes matters
• Sales Operations Analyst, Order Management may collaborate with Field Sales Ops. NPI Sales Ops. Sales Support, Channels Ops, Product Compliance teams for any operational issues and Data Account team for account registration related issues
• Liaises with Fulfillment, Trade and Logistics teams to relay compliance, shipment and delivery information/documentations, Tracking and communicating any order matters (e.g order status, shipment status, serial number, etc) to both internal and external stakeholders

Your Career

This strategic channel role will develop the full 360 degree Cloud Service Provider partner led growth from leveraging CSP partner teams, CSP partner reach and marketplaces. Reporting to the ASEAN Channel Director you will center your role on developing and growing channel led opportunities with partners who actively drive revenue for their business via cloud providers and marketplaces..

You will be responsible for educating and engaging the sales account teams within partners and at Palo Alto Networks on the benefits of tri party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital future. Success in the role will also require developing a strong internal network across Palo Alto Networks teams, including marketing, inside sales and Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow partner-led marketplace transactions. New Customer Acquisitions.

• Grow service creation for partners from customer cloud migrations and operations.

• Business development with partners involvement to help activate them on Palo Alto Networks offerings.

• Build a strong business network within the cloud service providers channels organizations. It is your responsibility to continue to nurture and grow your network.

• Engaging with key stakeholders (Channel leadership, Channel Business Managers, Distributor Business Managers) build and execute on a your CSP channel plan

• As part of the overall plan, activate current marketplace partners, identify and recruit new partners who have viewed marketplaces as a relevant pathway in their go-to-market strategy.

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalog around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

Your Career

As a Palo Alto Networks Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps
• Present to customers as our expert at all levels in the customer hierarchy from technician to manager
• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps
• Work closely with product and engineering to debug and correct challenges encountered during POCs
• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary
• Create new demo scenarios and use cases
• Discuss complex platform architectures to prospects
• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

Your Career

This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and broad and deep technical skills related to telecommunication equipment and Internet traffic.  A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols and strong command of English are the starting points to being successful in this role.

Your Impact

• This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering
• Escalations of this type are extremely critical and are driven by the account teams in the field
• Talk with executive levels at customers, delivering among other things, discussion about the situation, explaining the root cause or progress toward it, providing status internally and addressing technical questions during customer interactions

Your Career
We are looking for a Senior Channel Operations Manager to support the JAPAC Theatre Channel management team.  This role will drive and enable programs and processes that will deliver significant value to our partners, distributors, and sellers.  You will own and maintain various operations cadence, monitoring and improving the overall pulse of partner programs through systems and tools, processes, and metrics.  This position relies on an understanding of program management, sales operations, various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.). This role reports to the Director, JAPAC Sales Operations with a dotted line into the Director, JAPAC Channel and Commercial Sales.

Your Impact

• Partner with the Regional Channel Leadership team on the JAPAC Channel and Commercial Strategy via Initiatives and programs
• Coordinate activities and provide operational support to our NextWave partner program, Managed Service Provider program, and other Channel related programs
• Assist in process improvement of partner programs
• Assist in sales strategy and segmentation and expansion of new routes to market
• Enable and support GTM offers including bundles, aimed at the Commercial market; track and drive related sales campaigns
• Assist with high volume transactions via deals & orders desk, systems enhancements and automation and internal teams (working cross functionally, problem solving, ensuring channel sales leadership is aligned)
• Assist with tasks related to data cleansing/partner onboarding support, deal registrations, program compliance and working with the partner program team to develop necessary communications and enablement
• Assist with tool maintenance and clean-up projects (SFDC hygiene, etc.).
• Build and provide process documentation and training for stakeholders (internal teams, sales resources, partner /distributors)
• Support and drive continuous improvement by applying data analysis to identify areas of improvements and close gaps
• Review and identify areas for improvement leading to operational efficiency, process optimization and field acceleration working with various teams within the organization (operations, IT, leadership, etc.)
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness
   

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

Your Career

As a Consulting Engineer, you will be the expert on our solutions offerings for enterprise and industrial IoT security. You are the “go to” person for customer interactions that exceed standard Systems Engineering support requirements (we always expect a baseline expertise in all areas from our SE’s, but augment them with CE’s in the advanced or new technology areas). You will be required to -

Present to customers as our expert in IoT Security and deployment at all levels in the customer hierarchy, from technician to CIO. Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to be aware of and planning to deal with in regards to IoT. Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative. Lead and support customer demonstrations (with our SE’s) that showcase our unique value.Interact locally and remotely with customers in an equally persuasive manner. Enable SEs through production of white-papers and other elevated technical collateral. Maintain bi-directional trusted advisor relationship with Product Management to drive client based insights/feedback and future solution direction.

The Consulting Engineering role is an overlay technical role that directly supports sales delivery of quota. CE’s are measured by their expertise and by their ability to lead to customer successes. There is also a requirement for close interaction with Product Management to ensure that we continue to deliver innovative solutions to our customers.

Your Impact

• Work with Product Management, Technical Marketing and R&D to create requirements and product features for our large customers and provide feedback from customers
• Provide design consultation and best practice guidance for rollout, implementation, and policy conversion during the 'pre sales' process for strategic opportunities - The Consulting Engineer will take ownership of advanced 'proof of concept' testing in strategic accounts either at the customer site or Palo Alto Networks lab facilities
• Provide product update and enhancement training to other SEs in the JAPAC region
• Provide demos for strategic prospects and current accounts in all facets of Palo Alto Networks IoT security offerings and integration in existing customer environments
• Assist in the training of new Palo Alto Networks SEs in their designated region in installs customer presentations, and internally-focused deal preparation activities
• Provide advanced 'Partner SE' training for updates in the Palo Alto Networks product suite
• Support relationship expansion with top existing partners for IoT security

Your Career

As part of the Programs and Facilitation team, the Sales Enablement Coordinator will be responsible for coordinating and managing the logistics for our global, virtual and in person training sessions. You will work closely with program leads, cross-functional teams and external partners to ensure smooth execution of training programs. The Sales Enablement Coordinator thrives in a fast paced environment, has strong attention to detail, is organized and process driven. You will assist in managing the coordination, logistics and results monitoring of enablement programs to support new hire sales onboarding, sales kickoff events, continuous learning programs and other special projects. 

Essential Duties and Responsibilities

• Coordinate and manage logistics for global, virtual, and in-person training sessions, ensuring smooth execution and a seamless learning experience for participants.

• Collaborate with cross-functional teams, including Sales, Marketing, and Product, to understand training needs and objectives, and assist in translating them into impactful training programs.

• Schedule and coordinate logistics for training sessions, webinars, and workshops, including venues, Zoom setup, and execute participant communications.

• Assist in tracking and managing of budget and expenses for on site training, ensuring cost-effective delivery of training initiatives.

• Collect and analyze participant feedback and training effectiveness metrics, making recommendations for continuous improvement.

• Assist in the onboarding process for new sales team members, providing logistical support and coordinating training activities.

• Assist in creation and management of Seismic pages for our team’s programs to ensure up to date, relevant information and content

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 
• Lead case swarming and training sessions for frontline teams

Your Career

We are looking for an extraordinary Safety & Security Operations Lead to lead safety and security operations across our JAPAC region. We need someone with a passion for protecting corporate assets, including people, property, and information worldwide. You will coordinate on all aspects of security operations, including managing of programs, ensuring adherence to security policies and procedures, and planning and executing events in JAPAC. You will also play a crucial role in responding to security incidents and ensuring compliance with all applicable security regulations. 

Reporting to Senior Manager, Safety & Security JAPAC, you will work closely with teams such as IT, HR, Risk, Engineering, Sales, and Places. We are seeking a team player who enjoys working independently and collaboratively within a fast-paced and dynamic company. This role will be based at our Singapore office. 

Your Impact

• Creativity counts! Work with security management – and ultimately every employee – to translate company culture, values, and strategies into practical applications for safety and security - We don’t want static “standards”, but we do want to clearly articulate certain principles and guidelines, as well as a continuously-evolving collection of best practices
• Support JAPAC Senior Safety & Security Management in delivering quality security services to all Palo Alto Network sites across the regions. This includes, but is not limited to:
  • Creating, implementing, enforcing and maintaining safety-related written programs, policies, procedures, documents, and training
  • Preparing and maintaining security reports for management
  • Conducting comprehensive incident reports and following through to completion with sites on corrective and preventative actions
  • Supporting our front-of-house teams in relation to access control programs and practices
  • Serving as a point of contact for JAPAC in safety and physical security matters related to Palo Alto Networks and its employees
  • Assisting the Global Security Events team in planning and executing security events in JAPAC
• Maintain security-related vendor relationships with guidance from Senior Manager,  Safety & Security JAPAC, Places team and the landlords
• Oversee the daily operations of security guards and receptionists across the region, including keeping track and ensuring all personnel are up to date with mandatory training 
• Stay up-to-date on the latest security threats and trends.
• Lead on additional projects upon request

Your Career

We are looking for a Director to lead communications for the JAPAC region. In this role, you will be responsible for setting the communications strategy to amplify the work of Palo Alto Networks across 12 countries. A creative and strategic thinker who is excited by tech and innovation and the people that drive it, you are someone who thrives in a fast-paced and collaborative environment and has a proven track record in tech and/or cybersecurity building PR strategies and campaigns. This is a full time position based in Singapore, reporting into the Communications team in our California HQ. 

Your Impact 

• Establish a PR strategy in conjunction with senior Sales, Systems Engineering, Legal/Policy, Marketing and People leaders
• Identify and build media opportunities to amplify Palo Alto Networks work across the region
• Manage PR agencies across 12 countries to deploy the strategy 
• Strengthen and develop relationships with reporters across the region
• Create op-eds, blog posts and other content to support Palo Alto Networks priorities
• Manage and train a team of three including JAPAC spokespeople
• Support regional analyst outreach and opportunities

Your Impact

• Support JAPAC analytics, providing value-adding insight in strategic investment areas, core & growth technologies as well as managing the operational cadence of the business
• Coordinate with JAPAC wide Sales Ops to facilitate the local needs and requirements of the business
• Assist Theater/District Sales Leader in weekly, monthly, quarterly and yearly deliverables
• Be active part of Theater/District Planning Cycle
• Collaborate with Field to increase the success rate of the Sales Program/Sales Play
• Coordinate the Forecasting processes
• Support and operationalize the JAPAC Sales Ops mission of being the trusted ‘Value Add’ Business Advisors for Sales Leadership & Management
• Being the ‘Voice of Field’ by representing and driving Field needs back to company
• Making it easy to do business internally & externally with Palo Alto Networks
• Support the Field Operations team in:
• Support the execution of Sales Strategy and Initiatives
• Ad-hoc Sales/Business requests 
• Organizational/Territory Design
• Business Intelligence (reports, analytics, dashboards)
• Territory Quota Modeling
• Design, document and implement business processes
• Provide business analytics (G Sheets/Excel, Salesforce.com, Tableau, Clari, Einstein, Asana)
• Assist in localizing Sales Enablement Materials, Pitch Deck to local markets as needed

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Your Career

You will center your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team. Your success in this role will span the creation and execution of unique business plans with each focus partner . You’ll be measured primarily on the execution of the joint business plans . You’ll be working within all levels of large partner organizations and possess a commitment that focuses on developing strategic partnerships based on a long term, “outcome where everybody wins” strategy. 

Your Impact

• Engaging with key stakeholders (Regional Cloud GTM Teams, Regional Channel Directors, Channel Business Managers, etc.) build and execute on a JAPAC Prisma Cloud Ecosystem plan

• As part of the overall plan, identify and recruit new partners who will see Prisma Cloud as a relevant solution in their go-to-market strategy and which have the largest impact 

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalogue around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

Your Career

We are looking for an experienced Digital Marketing leader who can transform the marketing executions by optimizing processes, leveraging data, tools, infrastructure and AI to deliver the consistent growth and required business outcomes.

The ideal candidate is someone who loves being hands-on, highly competent in leading teams, developing disruptive growth driving strategies, implementing scalable processes, analyzing data and helping build and track the performance of field marketing and demand generation programs. You’re excited about staying up to date in a fast-paced industry, being a proactive researcher who has introduced new tools or technologies aimed at enhancing operational efficiency and achieving maximized outcomes in your previous roles.

You’re excited by the challenge of working in an ever-evolving environment and are skilled in motivating teams to deliver their best. You're someone who can bring a strong strategic focus, foster a culture of innovation and collaboration, and help the team tackle the challenges that accompany rocketship growth. Reporting to our Head of JAPAC DG Hub Services, this is a high-impact role where you will work closely with other marketing teams to manage strategy, operations, budget, and plans. You are at the core of all marketing executions in JAPAC partnered with the Shared Services team in HQ, JAPAC marketing leadership team, along with the regional sales teams, GTM leads and Channel ecosystem. As someone who understands how to operate like a CMO of your function, you will lead on key growth initiatives like CXO engagement/ABM programs, demand generation, and drive quality pipeline with a target contribution for the business. You’re also responsible for developing and growing the Programs & Ops team to be a top performing team. The successful candidate will have a proven record of strategic planning, field and program marketing experience - and isn’t afraid to roll up their sleeves alongside your team.

Your Impact - Marketing Programs & Operations Team Lead: 

• Demand Generation Oversight: Strategize, design, and execute JAPAC demand generation programs, ensuring seamless operations and optimal performance.

• Establish CoE (Center of Excellence): Drive operational efficiency, streamlined processes, enhanced customer satisfaction and increased agility by leveraging technologies as needed.

• Technology Adoption: Collaborate with HQ Marketing Operations team or IT team to identify, design, and implement solutions that help us grow and scale with agile. Expected to act as the AI transformation consultant for the team.

• Analytics and Reporting: Track and provide the Marketing leadership team with ongoing analysis for marketing contribution to pipeline/bookings, program ROI, contact acquisition, campaign results, and etc. Verify and analyze the data for MBR and QBR.

• Sales-Marketing Alignment: Drive initiatives emphasizing lead management and governance, elevating data quality and refining lead quality for seamless sales-marketing collaboration.

• Enhanced Customer Experience: Implement customer-centric processes to cultivate loyalty, advocacy, and lifetime value, enhancing overall customer satisfaction.

• Database Strategy and Management: Define and execute database strategies, ensuring data quality, and implementing hygiene practices through collaboration with Shared Services.

• Agency Management: Onboard, manage, and optimize external agency resources across various JAPAC time zones for optimal support and results.

• Team Leadership and Development: Lead and mentor a high-performing team, fostering growth, development, and talent acquisition to fill key roles effectively.

Your Role

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Head of Operations - Global Customer Services, JAPAC at Palo Alto Networks, the individual will play a crucial role in enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Professional Services, Customer Success and Technical Support teams. The Head of GCS Operations, JAPAC will perform data analysis and provide relevant insights to aid the Vice President of Global Customer Success (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be instrumental in establishing robust operating rigor and feedback mechanisms that inform product improvements and in driving initiatives to maintain high standards across GCS, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, the Director of Operations will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the operating cadence with the company's overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

This is a senior, consultative sales strategy and execution role reporting to the Senior Director of the GTM Shared Services Business Office.  We are looking for someone with demonstrated experience in Sales and Sales Leadership in complex portfolio-driven organisations and adjacent, similar markets.  The focus of this role is to programmatically execute Sales Strategy by leveraging Sales Planning Motions as a vehicle to accelerate revenue growth, optimise resource leverage, and achieve portfolio sales outcomes.

In this role you will partner with Sales Leadership to drive sales productivity and performance in a fast-paced, evolving sales environment.  Leveraging the framework of Sales Planning Motions, you will work with account teams and sales leaders in regular selling motion to achieve desired portfolio selling outcomes in our largest accounts.

Your recent, relevant sales experience is critical to your ability to engage with field teams.   Proficient, thoughtful and insightful capacity to conduct and coach through strategic account/deal/opportunity reviews and territory planning is critical to this role's success.  Delivery of  these services across sales roles and business units with a customer-centric approach and an eye on diverse portfolio sales outcomes will be your primary focus. This role endeavours to drive optimal execution and collaboration via sales planning, develop  effective short and long term action plans in alignment with goals, and to iterate and adjust where necessary to accommodate internal and external change. 

Responsibilities:

• Exhibit thought leadership and experience with complex enterprise selling process, methodology, and development

• Understand the cybersecurity market and relevant business drivers

• Possess necessary business acumen to build compelling customer business cases and proposals

• Experience mapping large enterprise accounts with deep discovery of functional areas, stakeholder alignment, and pathways to connect disparate perspectives toward consensus

• Apply critical thinking and consultative means to solve challenges and influence without authority

• Lead strategic account planning sessions, opportunity reviews, and territory attack strategy discussions to drive creation of short and long-term action plans

• Drive intra-team collaboration and resourcing plans

• Exhibit relationship management consulting approach: create and maintain relationships, rapport and credibility with sales leaders and sales teams to consult and support their goals

• Leverage data and metrics for insight, making course corrections as needed to achieve desired results

• Drive application of best practices

• Develop and maintain sales planning and productivity impact reporting with focus on leading indicators of business health as well as growth and bookings outcomes

Your Career

As the Senior Director of JAPAC Public Policy at Palo Alto Networks, you will spearhead the expansion and management of our policy and government affairs practice throughout the region. Your role involves developing and executing a robust public affairs strategy to enhance our engagement and relationships with institutions and government departments. You will engage in the development of strategic public policies, build/maintain influential relationships and help advance strategic business opportunities. You will also serve as a trusted advisor to senior business leaders in the region. The position will focus on all key markets in the region for Palo Alto Networks. 

The role is based in Singapore and will require occasional travel throughout the JAPAC region, as well as trips to our Santa Clara, CA headquarters and our Washington, D.C. offices, as needed.

Your Impact

• Expand and cultivate existing relationships while identifying new key officials, organisations, and stakeholders to elevate Palo Alto Networks' visibility in the cybersecurity and related tech policy communities.
• Develop and execute a comprehensive plan for engagement, ensuring strategic positioning in the cybersecurity and tech policy landscape.
• Monitor and engage on current and emerging public policy issues, including cybersecurity, Artificial Intelligence, certifications, data flows, cloud, and privacy, and develop and execute strategies to engage on these policies in the company’s interest.
• Collaborate with Palo Alto Networks' public sector teams to facilitate business conversations with senior government officials, government CIOs, cybersecurity stakeholders, and purchasing influencers of government and other public sector organizations.
• Support the development and maintenance of strategic relationships within public sector organizations and institutions.
• Partner closely with the JAPAC legal and policy team members, as well as with  the U.S.-based Public Policy and Government Affairs team and Policy colleagues in EMEA to ensure consistent approaches and information sharing.
• Serve as a trusted advisor to senior business leadership in the region and support their efforts to increase company name recognition and operational relationships.
• Liaise internally with various corporate functions and geographic business leadership to provide timely public policy positions, insights, and written materials in relation to identified policy areas, related business initiatives, and government regulatory activities..
• Advise internal business leaders and work collaboratively with business units (including, marketing, communications, product management, sales, and others)  to ensure that Palo Alto Networks has the information needed to make strategic decisions with critical impact on the company’s business goals. 
• Help Palo Alto Networks continue to build our brand as a strategic partner to JAPAC policymakers  and as a thought leader in the cybersecurity arena.
• Present the company's policy positions through written papers, comments, meetings, conferences, and industry associations.
• Manage local representation (e.g., local lobbyists, trade and other business associations).
• Contribute to speeches and materials for senior executives, identifying thought leadership opportunities and operational partnerships.
• Travel regionally and, to a lesser extent, to corporate headquarters in Santa Clara, California and to Washington, D.C. as required.