Total 13 job vacancies by Palo Alto Networks

Your Career

The Sales Program Lead will have the unique opportunity to partner closely with Unit 42 leaders to learn about the different functions within the org. As a Sales Program Lead for the Unit 42 Sales organization, you’ll be responsible for improving the scalability along with supporting the rollout of processes, programs, and tools to improve the Unit 42 Sales team's effectiveness. 

This role requires a strong, professional, and collaborative individual who is detail oriented, and is able to work cross-functionally to drive successful execution, as you will work closely with members of Sales, Unit 42 Customer Success, Unit 42 Consulting, Unit 42 Operations, our partners, clients and more. 

Your Impact

• Primary operational point of contact in pre-sales assistance for internal sales, clients, partners, legal counsel, insurance carriers, and other stakeholders.

• Assist Sales and Unit 42 consultants on contract drafting such as statements of work, engagement letters, and master services agreements.

• Ability to identify process improvements and recommendations for increased scalability.

• Independently lead workstreams - Define the approach & plan, execute autonomously, and drive cross-functional alignment.

• Collaborate and build relationships - Work closely across teams and functions to gather the right information, pressure-test data & analyses, co-create deliverables, and accelerate execution.

• Deliver results - Develop high-quality deliverables to articulate insights & recommendations for leadership consumption.

• Review Sales central operations processes and policies to help enhance workflow and develop a stronger operating mode. 

• Actively participate in crafting and delivering key operational updates for Sales and Sales leadership, cross-functional teams, and external audiences.

Your Career

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Senior Manager - Global Customer Services Operations, JAPAC at Palo Alto Networks, you will play a crucial role in designing and implementing new processes to support the growing and transforming organisation; and enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Technical Services, Account Health management and Support teams. This leader will perform data analysis and provide relevant, proactive insights to aid the Vice President of Global Customer Services (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be accountable for establishing robust operating rigor and driving initiatives to maintain high standards across the region and the global GCS team, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, this leader will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the theater operating cadence with GCS’ overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams.  Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

Your Career

This role is critical in shaping and executing the go-to-market strategy by integrating multiple technology solutions into compelling offerings tailored to customer needs. You’ll work cross-functionally to develop, package, and promote comprehensive Precision AI capability across the Palo Alto Networks portfolio and our Platformization approach to holistic cybersecurity. You’ll do this to align with our product strategy and market opportunities, ensuring we drive adoption and maximize impact for our customers.

Your Impact:

• Solution Integration & Packaging: Lead the end-to-end process of combining and packaging various technology solutions into cohesive, market-ready offerings that address specific customer challenges and use cases - geo focused and industry focused.

• Go-to-Market Strategy Development: Develop and execute the go-to-market strategy for new solutions, collaborating with product, sales, and other marketing teams to ensure alignment and effective positioning in the market.

• Customer and Market Insight: Conduct market research and customer interviews to deeply understand target audiences, industry trends, competitive landscape, and customer pain points, ensuring solutions are relevant and differentiated.

• Messaging and Positioning: Craft compelling messaging that highlights the joint value proposition of our integrated solutions and resonates with key decision-makers across customer organizations.

• Sales Enablement: Develop and work with the sales enablement team to deliver training, sales collateral, and other enablement materials to equip sales teams with the knowledge and tools to effectively sell our packaged solutions.

• Campaign Management: Work with demand generation, digital marketing, and field marketing teams to create and execute campaigns that drive awareness, engagement, and demand for our solutions.

• Cross-functional Collaboration: Partner closely with product management, engineering, customer success, and sales to align solution packaging with customer needs, product roadmaps, and overall business objectives.

• Metrics and Optimization: Track performance of go-to-market activities, gather insights, and optimize strategies based on data-driven learnings.

Your Career

Palo Alto Networks is in search of a Senior Recruiter to evolve our recruitment model, process and strategy for Go-To-Market  teams in Singapore, supporting the ASEAN region. This position encompasses all stages of the hiring process – from partnering with business leaders on position strategy and candidate requirements, developing sourcing strategies to target and assess top talent, and negotiating/closing offers. This role will require a consultative approach while collaborating with senior executives and stakeholders across the Company, including HR functions.

Are you willing to be a part of an experienced, collaborative team that is passionate about our success? As a member of our Recruiting team, you will be responsible for the development, assessment, and delivery of uniquely qualified prospects for one of the most innovative companies in the world. Your focus is on delivering amazing customer and candidate experiences, developing lasting relationships and partnering closely with HR colleagues across the globe.

Your Impact

• As a thought partner, collaborate with People partner and functional business leaders to understand skill requirements, background, and experience needed to develop a comprehensive short- and long-term recruitment strategy to meet demand plan

• Share market intelligence discovered by partnering with clients, engaging with candidates, and staying on top of market trends

• Be a contributing senior member of the talent acquisition team, involved in helping shape the TA strategy and champion best practices to continue Palo Alto Networks’ market position

• Influence senior leadership and gain alignment on candidate calibration and recruitment process

• Gain a solid knowledge of top talent within the security, networking, SAAS and related industries

• Possess razor-sharp instincts and know how to measure talent through professional qualitative and quantitative metrics

• You are charged with building a pipeline of top talent, and skillfully covert passive candidates

Your Career

The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks.  As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer’s security transformation journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks.  You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.

• Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.

• Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiating our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events

• (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Your Career

As a member of the Unit 42, National Security Team (NATSEC) team, you will be working closely with a globally distributed team of researchers and threat intelligence analysts. You will be embedded into a customer environment where you will track cyber criminals, ransomware groups, and advanced persistent threats in support of sensitive customer intelligence requirements.

Your Impact

• Provide timely and actionable intelligence to support customer intelligence requirements.

• Leverage global datasets (netflow, malware, passive DNS, etc) to track malicious cyber actors, their infrastructure and campaigns 

• Collaborate with a global team of threat intelligence analysts to analyze and develop coverage for emerging threats.

• Develop tactical hunting and strategic threat assessments in support of customer needs.

• Communicate with product engineering teams to improve detection efficacy in our ecosystem of products.

Your Career

You will work within the  JAPAC GTM Shared Services Business Office team.  In this role, you will help develop, refine, manage and execute GTM initiatives.  You will collaborate with teams across APJ, from individual contributors to senior leaders, and will play an important role in our ongoing growth.

In addition to leading and supporting initiatives, you will help problem-solve - proposing solutions that help us stay the course.

Your Impact

• Structure and break down complex business problems, develop a hypothesis, drive analysis and deliver recommendations

• Performance Analysis: Monitor, analyse, and report on the effectiveness of GTM initiatives using data-driven insights to optimise future strategies

• Work collaboratively across a cross-functional set of stakeholders to gather the right information, pressure test your hypothesis, co-create deliverables, accelerate execution and unlock value

• Project Management: Work closely with the GTM Strategy and wider Business Office team to ensure our initiatives are executed at scale

• Problem solve: Turn challenges into opportunities through problem solving

• Develop and present high-quality recommendation and deliverables (GSlide, GSheet, PPT, Word, etc.) for executive level consumption

• Drive change across the organisation and be willing to wear multiple hats (initiative development, project management and execution) to do it what it takes to “move the needle”

• Stay up-to-date with market trends, customer feedback, and competitor strategies to adjust growth initiatives and stay ahead in the market.

Your Career

Palo Alto Networks is scaling its world-class strategy organization and looking for its next senior leaders in the area of security services. Though our security services are successful both in the market as well as at preventing attackers, the landscape is continually changing and in need of innovation leadership.

The Palo Alto Networks Strategy function is a focused team that works on our most mission-critical business challenges to drive and support our industry-leading growth. As a Director, Renewals Team, your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives, particularly as those relate to key partnerships having strategic value to the business. You will lead initiatives with stakeholders to formulate mutually beneficial and measurable outcomes for technical and business objectives with strategic partners. You possess a unique blend of business insight, business strategy experience, big-picture thinking, influencing skills and ability to collaborate with a large number of constituents within Palo Alto Networks.  

Your Impact

• Ensure that all sales quota and management objectives are met

• Ability to accurately forecast and drive a committed number on a weekly, monthly, and quarterly basis 

• Provide detailed forecast and feedback to leadership on behalf of your team

• Motivate and manage leaders to drive pipeline development and revenues through sales efforts leveraging the partner network

• Clearly understand all product offerings, subscription and renewal licensing models

• Collaborate with Area VP/ District Sales Manager to identify strategies to achieve sales goals and uncover new, high value opportunities

• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction

• Manage the overall day to day operations of the renewals organization 

• Coaching and development of subordinates

• Supervise and close on large deals through to completion

• Development of metrics and reporting, by gathering the needs of management and delivering useful reports

• Coordinate, direct and monitor the outbound efforts of assigned Renewals teams by tracking and reporting weekly activities.

• Provide accurate, ongoing reporting through the continuous update and maintenance of necessary reports in Salesforce.com

• Manage and develop new processes

Your Career

The Named Account Manager is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention.

You'll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a go–getter mentality to win business and market share by actively displacing competing technologies. Oh, and did we say you love to sell? Because selling is what gets you out of bed every morning. This is not just a career - it's a meaningful challenge that impacts our lives in the digital age.

Our solutions are best–in–breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and Lead Proof of Value (PoV) projects for prospective customers based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization 
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers  build and develop further their services around Cortex solutions
• Lead conversations about industry trends and emerging changes to the security landscape 
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Assist account solutions consultants to respond effectively to RFIs/RFPs while serving as the main technical point of contact for Cortex
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

Your Career

As a domain consultant for network security transformation, you provide technical expertise and guidance in customers' network security and zero trust journey. You will be key in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish Palo Alto Networks as a customer’s cybersecurity partner.

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

Your Career

We are looking for a highly experienced distribution manager to join our JAPAC Go-To-Market Shared Services team. You will play a key role in elevating our engagement with strategic distributors in the JAPAC region. Your work will help us strengthen partnerships, define strategies, align priorities and ensure plan execution across sub-regions, with the ultimate outcome to accelerate our commercial segment revenue booking growth in JAPAC.

Your Impact

• Develop, plan and implement strategies (volume and value) to achieve revenue growth targets and enhance profitability
• Develop co-sell execution tactics, lead partner pipeline reviews and coach and challenge partners to transform their plans and strategies around sales and consumption - You will facilitate collaboration between the partners' sales team, and other relevant teams to overcome obstacles, compete, and create deal proposals to meet consumption and key revenue targets - You will work with your distributors on their top opportunities
• Responsible for your distributors’ overall performance and accountable for keeping a regular rhythm of connection at executive, and sales and delivery team levels, to identify and resolve blockers in execution, as well as accelerate performance - You will drive adoption, usage and performance of key programs and investments applicable to your partner, that contribute to sales and consumption with end-customers - You will be responsible for creating correction of error plans when execution is below expectations
• Build and maintain a trusted-advisor relationship with C-suite leaders of complex partners and will align partners’ priorities, strategies, and goals with PAN’s to build mutually beneficial account plans to achieve strategic alignment and drive growth
• Lead the integration of skills, capability, and capacity plans for your distributors utilizing the right mix of sales and tech training to increase the partners' capabilities - You will enable partners to build high-impact PANW offerings and practices which grows partner’s business and delivers cloud consumption and digital transformation
• Collaborate with sales and marketing teams to develop and execute successful campaigns and programs
• Develop strong relationships with key distributors to drive business growth and foster increased customer loyalty

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis