Total 87 infrastructure engineer job vacancies in Singapore

Responsibilities:

• Provide operational support for the voice/video infrastructure.
• Manage and resolve voice/video incidents and problems within stipulated SLAs.
• Maintain and manage enterprise voice & video infrastructure, including capacity planning, monitoring, and patch management.
• Plan, implement, and provide ongoing support for Avaya Voice infrastructure, Avaya/Verint Call recordings, Cisco Meeting Server, and Skype for Business voice and video collaboration.
• Manage the entire asset life cycle, including Asset Management, ID Management, Monitoring, and Configuration Management.
• Develop and maintain documentation for all voice & video systems.
• Ensure internal control discipline is maintained at a satisfactory level, as per internal and external audit requirements and local regulatory ratings.
• Gather technical requirements, develop low-level designs, and implement voice & video transformation projects.
• Plan project resources, lead project teams, and manage project timelines for voice & video transformation projects.
• Implement voice & video infrastructure projects with quality and stakeholder satisfaction.
• Review and manage all changes to ensure operational stability.
• Manage all risks and issues related to voice and video projects.
• Monitor project progress and provide reporting documents.
• Ensure project documentation meets quality standards for daily operational support.

Requirements:

• Minimum 5 years of experience leading a team to support and manage Voice and Video infrastructure.
• Experience in voice and video technologies; certifications in Skype for Business, MS Teams, or Avaya are highly desirable.
• Experience in video conferencing production equipment such as cameras, microphones, and speakers are highly desirable.
• Fundamental understanding of network technologies, especially Quality of Service (QoS).
• Experience managing voice/video operations in a suitably sized enterprise environment.
• Proven track record in managing Skype for Business and Avaya voice infrastructure.
• Operational experience in the financial sector environment is strongly desired.
• Strong team player with effective communication, presentation, and organizational skills.
• Strong situational analysis and decision-making abilities.
• Ability to challenge the status quo and drive change in business as usual (BAU) areas.
• Quality mindset with a focus on prevention to achieve zero defects.

Qualification Requirements:

• Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, or Professional Degree in Computer Science/Information Technology or equivalent.
• Avaya certification and/or strong understanding of Avaya contact center technologies preferred.
• Skype for Business or MS Teams certification and/or strong understanding of Skype for Business technologies preferred.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are looking for Mainframes Batch Monitoring Engineers to manage critical mainframe batch and console operations for our banking environment. The role involves ensuring the smooth running of production, development, and disaster recovery (DR) environments by monitoring, troubleshooting, and responding to various system and batch-related activities.

Responsibilities:

• Route job listings to the development environment for Subject Matter Experts (SMEs) to troubleshoot issues as needed.
• Monitor and promptly respond to system and batch console messages, identifying and addressing abnormalities or errors.
• Restart subsystems such as CICS (Customer Information Control System) and OPC (Operations Control).
• Manage batch jobs in OPC, including rerunning, bypassing, holding, prioritizing, or canceling jobs as necessary.
• Schedule batch jobs via OPC, ensuring timely execution and resource optimization.
• Monitor resource contention, such as datasets and tape resources, to prevent conflicts and optimize batch job performance.
• Download new configuration items to ATM machines, ensuring accurate and timely updates.
• Monitor ATM partner links to ensure connectivity and reliability.
• Start or stop batch initiators to adjust batch concurrency based on operational requirements.
• Restore End-of-Shift (EOS) reports as instructed by business users.
• Coordinate the cancellation of ChangeMan deployment packages as needed.
• Purge hung Change Data Capture (CDC) processes to maintain system stability.
• Achieve job listings to tape resources for archival purposes.
• Perform daily start-up procedures for the DR environment to verify the replicated image from the production environment.
• Escalate batch job failures or critical checkpoint misses to SMEs or the Command Center promptly for resolution.
• Conduct regular infrastructure and application health checks to identify and address potential issues proactively.
• Monitor system resources, including JES (Job Entry Subsystem) pool, CPU utilization, CICS max tasks, long-running transactions, and jobs.Generate system monitoring reports to track performance, trends, and potential areas for improvement.

Requirements:

• Proven experience in mainframe batch monitoring and console operations in a banking or financial services environment.
• Strong knowledge of mainframe technologies, including JES, CICS, OPC, and ChangeMan.
• Proficiency in batch job scheduling and management using OPC or similar tools.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex issues under pressure.
• Experience in monitoring system resources and performance metrics to ensure optimal operation.
• Ability to communicate effectively with stakeholders at all levels and escalate issues appropriately.
• Detail-oriented with strong organizational skills to manage multiple tasks and priorities effectively.
• Flexibility to work in a 24/7 environment with occasional on-call duties.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Description:

• Primarily accountable for overseeing the engineering, development, and maintenance / continuous improvement of threat detection use-cases scenarios within the SIEM (Splunk ES). Additionally, involved in the engineering and development of custom rules in the EDR (CrowdStrike) to swiftly detect potential threats attacks. Another responsibility involves creating transparency of existing detection capabilities by mapping them to the MITRE ATT&CK framework.
• Support in planning and executing regional IT Infrastructure strategy and aligned with company strategy.
• Proactively create, test, and tune new detection use-cases in the SIEM and custom rules in the EDR.
• Review and enhance existing detection use-cases using e.g., Machine Learning or User & Entity Behaviour Analytics (UEBA).
• Map the detection use-cases to the MITRE ATT&CK framework to determine the SIEM monitoring coverage.
• Perform regular updates to threat detection engineering playbooks, processes, and documentations.
• Work closely with the SOC to challenge detection and prevention capabilities.
• Identify and implement SIEM use-cases that address blind spots.
• Coordinate with log onboarding team and SIEM architect to validate new log-sources on-boarded for compliancy, improve performance on SIEM backend.
• Collaboration with Service Operations team to address challenges, process fulfilment, documentations etc, and improvement of Service Operations Quality.
• Provide governance on topic which related to operational stability.

Qualification:

• Intense knowledge in using Splunk Enterprise Security (ES)
• Intense knowledge in developing and tuning detection use-cases (Correlation Searches) in Splunk based on Data Models
• Experience in Machine Learning and Risk Based Monitoring in Splunk is an advantage.
• Ability to analyse and interpret security logs and events to identify potential threats and attack patterns.
• Experience in validating data source compliant using the common interface model (CIM)
• Experience of setting up and utilize data models in Splunk.
• Deep understanding of cyber security concepts to create detection use-cases targeting various phases of attack lifecycle.
• Understanding of MITRE ATT&CK framework and detections of various tactics and techniques
• Experience and capable of creating interactive dashboards, alerts, reports in Splunk.

Experience:

• At least 3 years of experience with demonstrable skillsets in SIEM use-case engineering, with over 5 years of experience in cybersecurity.
• Previous relevant experience working in a security operational role ; engaging with and responding to a diverse array of internal stakeholders, including senior management.
• Have good emotional intelligence and is a proven team player.
• Good timekeeping ability to cope with a tight deadline and achieve operational objectives.
• Self-motivated with the ability to carry out assigned tasks with minimum supervision.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

As a Network Engineer, you will be responsible for the design, implementation, configuration, and maintenance of Cisco ACI fabric components, You will work closely with project teams to support network refresh from existing three-layer model to ACI and ensure the smooth integration of ACI solutions, maintaining network stability, security, and performance. The ideal candidate will have a strong background in network engineering, particularly in Cisco ACI, and will be adept at troubleshooting and optimizing network infrastructures.

Key Responsibilities:

• Design, configure, and implement Cisco ACI solutions in alignment with business requirements.
• Collaborate with various stakeholders to assess network needs and design efficient ACI architectures.
• Configure and manage ACI fabric components such as Spines, Leafs, APIC controllers, and integration with other network devices.
• Troubleshoot and resolve complex network issues related to ACI fabric, policies, and integrations.
• Monitor and optimize network performance, ensuring adherence to best practices and industry standards.
• Conduct regular maintenance, upgrades, and patches to keep the ACI infrastructure secure and up-to-date.
• Document network configurations, processes, and procedures for future reference and training purposes.
• Provide technical support, guidance to other teams and departments.
• Stay updated on emerging technologies and trends in the networking space, making recommendations for improvements or enhancements.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 5+ years of experience as a Network Engineer with a focus on Cisco ACI. Cisco certifications such as CCNP Data Center, Cisco Certified Specialist - ACI, or equivalent certifications are highly desirable.
• Experience on three-layer model to ACI migration is preferred.
• Proficiency in network protocols and technologies (TCP/IP, VLAN, BGP, OSPF, etc.).
• Strong understanding of network security principles and best practices.
• Experience in troubleshooting and resolving complex network issues.
• Excellent communication skills and the ability to work effectively within cross-functional teams
• Experience on supporting Firewall(Checkpoint/Palo Alto) and proxy would be an added advantage.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities:

• Develop cloud infrastructure solutions which includes multi/hybrid cloud design and implementation.
• Manage teams in implementing cloud-native frameworks for enterprise infrastructure.
• Develop and implement best-in-class processes, metrics and practices.
• Design, operations, and support of private/public/hybrid cloud infrastructure including Security.
• Perform daily performance monitoring, analysis and maintenance.
• Ensuring the proposed cloud architectures and solutions are exhibit scalability, maintainability, performance, and security and compliant with client's standards.
• Provide needed technical and operation documentation.

Requirement:

• 2-3 years of experience in a technical role in the industry or equivalent experience.
• Hands on experience into migration of Azure on prem to cloud preffered.
• Deep technical expertise on Azure services and products.
• Experience in cloud-based deployment and management in IaaS, PaaS and SaaS environments.
• Experience in Azure, Cloud infra Security Experience and data security.
• Certified in Azure is desired.
• Experience in GCC and Cloud Native DevOps needed.
• Experience in implementing SHIP & HATS
• Advance scripting / coding skills for IaC (Terraform / Ansible) desirable.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems (Windows 10).
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms (Dell/HP hardware).
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Ensure service level meet requirement.
• Propose and implement action plan when required.
• Share knowledge with team by contributing to knowledgebase articles.
• Experience with using ServiceNow ticketing platform to create, update and close tickets
• Experience with troubleshooting level 1 cisco network / windows server / Netapp NAS issues
• Experience with using Nexthink tool to generate reports to provide proactive desktop management support services.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are seeking a highly skilled Senior Systems Engineer with expertise in Red Hat Enterprise Linux (RHEL), CentOS, and High-Performance Computing (HPC). The ideal candidate will have a minimum of 5 years of experience in designing, deploying, and optimizing HPC clusters and infrastructure. This role requires a deep understanding of Linux systems administration, parallel computing architectures, and performance tuning methodologies.

Responsibilities:

1. HPC Cluster Design and Deployment:Design, architect, and deploy HPC clusters based on RHEL and CentOS distributions.
   Configure and optimize cluster hardware, including compute nodes, interconnects, and storage systems.
   Install and maintain cluster management software (e.g., Slurm, PBS Pro) for job scheduling and resource management.
   
2. Performance Tuning and Optimization:Identify performance bottlenecks and optimize system configurations for maximum throughput and efficiency.
   Implement parallel computing techniques, including MPI, OpenMP, and CUDA, to accelerate scientific and computational workloads.
   Utilize performance profiling tools to analyze and improve application performance on HPC infrastructure.
   
3. Systems Administration:Administer Linux servers and workstations, ensuring system stability, security, and availability.
   Manage user accounts, file systems, and permissions in a multi-user HPC environment.
   Implement system upgrades, patches, and security enhancements as needed.
   
4. Monitoring and Troubleshooting:Monitor HPC cluster performance and health using monitoring tools such as Ganglia, Nagios, or Zabbix.
   Troubleshoot hardware and software issues, including network connectivity, storage, and job failures.
   Develop and maintain documentation and runbooks for troubleshooting and incident response procedures.
   
5. Research and Development:Stay abreast of emerging technologies and trends in HPC, Linux systems, and parallel computing.
   Evaluate new hardware and software solutions for potential integration into the HPC environment.
   Collaborate with researchers and scientists to optimize HPC workflows and applications.

Qualifications:

• Bachelor's degree in Computer Science.
• Minimum of 5 years of experience in systems engineering or administration roles, with a focus on HPC.
• Expertise in Red Hat Enterprise Linux (RHEL) and CentOS, including installation, configuration, and troubleshooting.
• In-depth knowledge of HPC architectures, parallel computing models, and job scheduling systems.
• Proficiency in programming and scripting languages such as Python, or Bash.
• Experience with cluster management software (e.g., Slurm, PBS Pro) and parallel computing libraries (e.g., MPI, OpenMP).
• Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are seeking an enthusiastic Infrastructure Engineer Level 1 with a minimum of 2 years of experience in Wintel, VMware, Veritas NetBackup, Active Directory, McAfee Endpoint, Red Hat Enterprise Linux (RHEL), and SolarWinds. The ideal candidate will play a crucial role in supporting and maintaining our organization's infrastructure, ensuring reliability, security, and efficiency.

Responsibilities:

1. Wintel and VMware Administration:Assist in the administration of Windows-based servers and VMware virtualization infrastructure.
   Perform routine maintenance tasks, including patch management and system updates.
   Monitor system performance and troubleshoot issues to ensure optimal operation.
   
2. Active Directory Management:Assist in the management of Active Directory services, including user and group administration, Group Policy, and domain trusts.
   Troubleshoot Active Directory-related issues and implement solutions as needed.
   
3. Veritas NetBackup:Assist in the administration and maintenance of Veritas NetBackup for data protection and disaster recovery.
   Perform routine backups and restores, ensuring data integrity and availability.
   Monitor backup jobs and troubleshoot any issues that arise.
   
4. McAfee Endpoint Security:Assist in the management and deployment of McAfee Endpoint Security solutions.
   Monitor security events and alerts, responding to and remediating threats as necessary.
   Collaborate with security teams to ensure compliance with security policies and standards.
   
5. Red Hat Enterprise Linux (RHEL):Provide support for Red Hat Enterprise Linux systems, including installation, configuration, and troubleshooting.
   Perform system updates, patch management, and software installations as required.
   Monitor system performance and optimize configurations for efficiency.
   
6. SolarWinds Monitoring:Assist in the configuration and maintenance of SolarWinds monitoring solutions.
   Monitor network and infrastructure health, identifying and addressing potential issues.
   Generate reports and dashboards to provide insights into system performance and availability.
   

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 2 years of experience in infrastructure engineering or administration roles.
• Proficiency in Windows Server administration and VMware virtualization technologies.
• Experience with Active Directory administration, including user/group management and Group Policy.
• Familiarity with backup and recovery solutions, preferably Veritas NetBackup.
• Knowledge of endpoint security solutions, such as McAfee Endpoint Security.
• Basic understanding of Red Hat Enterprise Linux (RHEL) administration.
• Experience with network monitoring tools, particularly SolarWinds, is a plus.
• Excellent troubleshooting skills and attention to detail.
• Strong communication and collaboration skills.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are seeking a highly skilled and experienced Senior Infrastructure Engineer specializing in Windows Server environments to join our dynamic team. The ideal candidate will have extensive knowledge and hands-on experience in managing Windows Server infrastructure, VMware virtualization, and Active Directory services. As a Senior Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining our organization's core IT infrastructure to ensure high availability, performance, and security.

Key Responsibilities:

Windows Server Management:

• Deploy, configure, and maintain Windows Server environments (2016, 2019, 2022) across physical and virtualized platforms.
• Perform regular system updates, patches, and upgrades to ensure security and stability.
• Troubleshoot and resolve complex server-related issues in a timely manner.
• Monitor server performance and capacity to optimize resource utilization.

VMware Virtualization/ vSphere:

• Design, implement, and manage VMware vSphere infrastructure.
• Provision, clone, and manage virtual machines (VMs) in VMware environments.
• Optimize virtualization resources for performance and scalability.
• Implement disaster recovery and high availability solutions using VMware technologies.

Active Directory Services:

• Manage and administer Active Directory, including user accounts, group policies, DNS, and DHCP services.
• Design and implement Active Directory architectures based on best practices.
• Ensure secure and efficient authentication and authorization processes.
• Troubleshoot and resolve Active Directory-related issues.

Security and Compliance:

• Implement security policies and procedures to protect infrastructure assets.
• Perform regular security audits and vulnerability assessments.
• Ensure compliance with industry regulations and standards.
• Participate in security incident response and resolution.

Documentation and Knowledge Sharing:

• Create and maintain comprehensive documentation of system configurations, processes, and procedures.
• Provide technical guidance and mentorship to junior team members.
• Conduct knowledge-sharing sessions to enhance the skillset of the team.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, or related field.
• Proven experience as a Senior Infrastructure Engineer or similar role.
• Expertise in managing Windows Server environments (2016, 2019, 2022).
• Hands-on experience with VMware virtualization technologies, including vSphere.
• Strong understanding of Active Directory, DNS, DHCP, and Group Policy.
• Proficiency in scripting languages such as PowerShell for automation.
• Excellent troubleshooting and problem-solving skills.
• Solid understanding of networking concepts and protocols.
• Ability to work independently and collaboratively in a team environment.
• Excellent communication and interpersonal skills.

Certifications (Preferred):

• Microsoft Certified: Azure Administrator Associate
• VMware Certified Professional (VCP)
• Certified Information Systems Security Professional (CISSP)
• ITIL Foundation Certification

We are seeking a seasoned Systems Engineer with a minimum of 3 years of hands-on experience in managing Windows server operating systems, Unix/Linux environments, and virtualized infrastructures. The ideal candidate will possess strong technical skills and a proven track record of designing, implementing, and maintaining complex systems.

Responsibilities:

1. Windows Server Management:Install, configure, and maintain Windows server operating systems (Windows Server 2012/2016/2019).
   Administer Active Directory, including user and group management, Group Policy, and domain services.
   Monitor system performance, troubleshoot issues, and optimize server configurations for efficiency.
   
2. Unix/Linux Environment:Deploy, configure, and maintain Unix/Linux servers (Ubuntu, CentOS, Red Hat, etc.).
   Manage user accounts, file systems, and permissions in a Linux environment.
   Implement system upgrades, patches, and security enhancements as required.
   
3. Virtualized Environment:Experience with virtualization platforms such as VMware vSphere, Microsoft Hyper-V, or KVM.
   Deploy and manage virtual machines, including provisioning, resource allocation, and performance tuning.
   Implement backup and disaster recovery solutions for virtualized environments.
   
4. Networking and Security:Configure and troubleshoot network services such as DNS, DHCP, and TCP/IP.
   Implement firewall rules and access controls to ensure network security.
   Collaborate with security teams to identify and remediate vulnerabilities in systems and infrastructure.
   
5. Scripting and Automation:Proficiency in scripting languages such as PowerShell, Bash, or Python for automation tasks.
   Develop scripts and automation workflows to streamline routine system administration tasks.
   Implement configuration management tools (e.g., Ansible, Puppet, Chef) to manage infrastructure as code.
   
6. Documentation and Compliance:Maintain detailed documentation of system configurations, procedures, and troubleshooting steps.
   Ensure compliance with industry standards and regulatory requirements (e.g., PCI DSS, HIPAA, GDPR).
   Participate in audits and assist in the remediation of findings related to systems and infrastructure.
   

Qualifications:

• Bachelor's degree in Computer Science, or related field.
• Minimum of 3 years of experience in systems engineering or administration roles.
• Strong knowledge of Windows server operating systems, Active Directory, and related services.
• Proficiency in Unix/Linux administration, including shell scripting and package management.
• Experience with virtualization technologies and cloud platforms (e.g., AWS, Azure) is a plus.
• Solid understanding of networking concepts, protocols, and security principles.
• Relevant certifications such as MCSE, RHCE, VCP, or AWS Certified SysOps Administrator are advantageous.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are seeking a dedicated and experienced Mainframe Application Support Engineer to join our team. This role is crucial for ensuring the uninterrupted operation of the mainframe applications, requiring round-the-clock availability to address any issues that may arise. The successful candidate will be responsible for providing technical support, troubleshooting problems, and implementing solutions to maintain the stability and performance of our mainframe systems.

Key Responsibilities:

• Provide 24x7 support for mainframe applications, including monitoring system alerts, responding to incidents, and resolving technical issues in a timely manner.
• Diagnose and troubleshoot application failures, performance bottlenecks, and other system anomalies, utilizing diagnostic tools, logs, and system metrics.
• Collaborate with development teams to analyze root causes of issues, identify solutions, and implement fixes or workarounds as necessary.
• Document support activities, including incident reports, troubleshooting steps, and resolution details, to maintain accurate records and facilitate knowledge sharing.
• Perform routine maintenance tasks, such as applying patches, upgrades, and configuration changes, following established change management processes.
• Participate in on-call rotations and follow escalation procedures to address critical incidents outside of regular business hours, ensuring 24x7 coverage and support.
• Coordinate with vendors, third-party providers, and internal stakeholders to resolve complex technical issues and implement system enhancements.
• Conduct periodic health checks and performance analyses of mainframe applications, identifying opportunities for optimization and efficiency improvements.
• Contribute to the development and improvement of support processes, tools, and documentation to enhance service delivery and customer satisfaction.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in mainframe application support roles, with in-depth knowledge of z/OS, JCL, COBOL, DB2, CICS, and related technologies.
• Strong understanding of mainframe hardware, software, and subsystems, including familiarity with SMP/E, DFSMS, and system utilities.
• Experience with monitoring tools and diagnostic utilities for mainframe environments, such as Omegamon, SYSVIEW, or similar products.
• Excellent problem-solving skills and the ability to analyze complex technical issues under pressure, prioritizing tasks effectively to meet service level objectives.
• Willingness to work in a 24x7 support environment, including on-call rotations, weekends, and holidays, to ensure continuous availability of services.
• Familiarity with ITIL principles and best practices for incident, problem, and change management is a plus.
• Knowledge of scripting languages (e.g., REXX, CLIST) and automation tools for mainframe environments is advantageous.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities:

• Develop and implement techniques and analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualisation software.
• Apply data mining, data modelling, natural language processing, and machine learning to extract and analyse information from large structured and unstructured datasets.
• Visualise, interpret, and report data findings and may create dynamic data reports as well
• Root cause investigation and resolution for complex problems.
• Documentation experience - Technical design, Unit test scripts, Code migration document.
• Work closely with functional heads, stakeholders to understand the requirements and deliver solutions.

Requirement:

• 4 to 5 years’ experience on OFSAA - Profitability Management and Fund Transfer Pricing.
• Knowledge of Dimensions, Hierarchy, post load transformation changes, OFSAA - Services, Batch executions etc.
• Knowledge of Erwin data model changes.
• Experience on SQL, PL/SQL, and Unix shell scripting.
• Experience with Schedulers – preferably Control M.
• Minimum 2-3 implementation experience.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities:

• Providing level 2 End User Computing support for VIP users both onsite and remote
• Well verse in Windows OS and MS office applications.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for MAC, IOS, and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.

Requirement:

• Diploma/Bachelor’s degree
• Hands on VIP support experience of 2-5 years in providing VIP support both onsite and remote
• Confidence with excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are seeking a skilled and experienced Trade Floor Desktop Support Engineer to join our team. The ideal candidate will have a strong background in providing technical support within a fast-paced trading environment, with expertise in resolving hardware, software, and connectivity issues for trade floor users.

Responsibilities:

• Provide on-site and remote technical support for trade floor users, including traders, analysts, and support staff.
• Install, configure, and maintain trade floor desktops, laptops, and peripherals, ensuring optimal performance and reliability.
• Troubleshoot and resolve hardware and software issues, including but not limited to operating systems, trading applications, market data feeds, and connectivity.
• Collaborate with trading desks, IT teams, and external vendors to troubleshoot and resolve complex technical issues impacting trade floor operations.
• Monitor trade floor systems and infrastructure for performance and stability, proactively identifying and addressing potential issues.
• Coordinate with IT teams to implement software updates, patches, and system upgrades during non-trading hours to minimize disruption.
• Maintain accurate records of support requests, troubleshooting steps, and resolution details in the ticketing system.
• Provide end-user training and documentation on trade floor technologies, applications, and best practices.
• Participate in disaster recovery planning and testing to ensure business continuity in the event of system failures or emergencies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 4 years of experience in desktop support, preferably in a trade floor or financial services environment.
• Strong technical skills in supporting Windows and/or Linux operating systems, trading platforms, and market data systems.
• Experience with trade floor applications such as Bloomberg Terminal, Reuters Eikon, FactSet, and/or proprietary trading software.
• Familiarity with networking concepts and protocols, including TCP/IP, DHCP, DNS, and multicast.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions under pressure.
• Strong communication and interpersonal skills, with the ability to interact professionally with trade floor users and stakeholders.
• Proven ability to prioritize tasks and manage time effectively in a dynamic and demanding environment.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or Bloomberg Essentials (BESS) preferred.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities:

• Manage and Support Customer’s Request including Weekly / Monthly Reporting requirement
• Attend to Customer’s routine Weekly / Monthly Meeting
• Preparation of off-site tapes based on standard SOP
• Monitoring of daily backup jobs based on standard SOP
• Manual changing of tapes for customers who had subscript to this services
• Remote hand support for our partners/customers (rebooting of servers or network equipment’s)
• Managing of all visitors visit within the Data Centre
• Managing of keys to all racks within the Data Centre
• Liaising with vendors/partners on customers issues
• Preparation of new rack or private vault for new customer
• Monitoring of incoming mails and response if within the job scope
• Answering of incoming calls and response if within the job scope
• Assist to maintenance and update all the necessary documentation
• Assist to cover level 1 engineer duties
• Working experience of Patch Panel distributions.
• Testing of cables as appropriate.
• Maintain rack allocation and data center process and procedures. Support audit activities.
• Oversee environmental conditions to ensure power requirements; power distribution, HVAC are operating within guidelines.
• Maintain inventory and labelling of equipment and removal decommissioned hardware.
• Oversee, or perform, daily, weekly and monthly inspections of infrastructure supporting data center operations.
• Report to management all data center and computing facility incidents.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.
• Any other ad-hoc work related to Data Centre operations.

Job Requirements:

• Minimum Diploma in Info-communication technology
• Basic knowhow in MS office.
• Detailed knowhow about Copper Cablings of Data Centre.
• Detailed Knowhow about fiber cable types, connectors, use etc.
• Experience in backup software (such as VERITAS and Legato) will have an advantage.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are seeking a skilled and experienced Data Center Facilities Operations Engineer to join our team. The ideal candidate will have a strong background in data center facilities management, with expertise in maintaining and optimizing critical infrastructure components to ensure the reliability, availability, and efficiency of data center operations.

Responsibilities:

• Oversee the day-to-day operations of the data center facilities, including monitoring, maintenance, and troubleshooting of electrical, mechanical, and HVAC systems.
• Conduct regular inspections and preventive maintenance activities to ensure the reliability and performance of data center infrastructure, including power distribution units (PDUs), backup generators, cooling towers, and chillers.
• Implement and maintain environmental controls and monitoring systems to ensure optimal conditions for data center equipment, including temperature, humidity, and airflow.
• Manage data center access controls and security measures, including surveillance systems, biometric scanners, and physical barriers, to safeguard against unauthorized access and ensure compliance with security standards.
• Coordinate with vendors and service providers to procure equipment, manage contracts, and schedule maintenance and repairs for data center facilities.
• Respond to incidents and service requests related to data center facilities operations, including power outages, equipment failures, and environmental alarms, and resolve them in a timely manner to minimize downtime and impact on business operations.
• Document procedures, processes, and configurations related to data center facilities operations, including inventory management, change management, and incident response, to ensure compliance with industry standards and regulatory requirements.
• Participate in capacity planning and expansion projects to support the growth of data center infrastructure, including rack installations, cable management, and equipment upgrades.
• Collaborate with cross-functional teams, including IT, facilities, and security, to ensure alignment of data center facilities operations with organizational goals and objectives.
• Stay current with emerging technologies, trends, and best practices in data center facilities management and make recommendations for improvements and enhancements.

Qualifications:

• Bachelor’s degree or Diploma in electrical engineering, Mechanical Engineering, or related field preferred.
• Minimum of 5 years of experience in data center facilities operations, infrastructure management, or related field.
• Strong technical skills in managing electrical and mechanical systems, including power distribution, backup power, cooling, and environmental controls.
• Familiarity with data center standards and best practices, such as TIA-942, ANSI/BICSI, and Uptime Institute Tier Standards.
• Experience with data center management tools and software for monitoring, asset tracking, and capacity planning.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment and interact professionally with stakeholders at all levels.
• Relevant certifications such as CDCMP (Certified Data Center Management Professional) or DCFM (Data Center Facilities Management) preferred.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities:

• Proficient in implementation, management and troubleshoot AWS Technologies, Openshift Container Platform, Microservices.
• Proficient in Operating System such as AWS Linux, Red Hat Enterprise Linux and Microsoft Windows
• Maintain, Manage and Monitor Cloud Infrastructure
• Resolve IT infrastructure issues
• Proactive handling of project and supporting project implementation
• Create high-quality technical documentation
• Support out of hours work if schedule requires
• On-board new Cloud technologies, challenge existing implementation in a professional and constructive manner
• Engage in Cloud security activities
• Comply with ITSM/ITIL methodologies in day to day operations of IT Infrastructure

Requirements:

• Resourceful and self-driven individual with sense of urgency and commitment
• Strong analytical and troubleshooting skills
• Ability to work effectively in a fast paced implementation environment
• Strong analytical and troubleshooting skills.
• Ability to work effectively in a fast paced implementation environment
• Minimum 2+years of working experience in the related field is required for this position
• Preferably Executives specializing in AWS Cloud, Red Hat OpenShift
• Knowledge of Cloud security tools like Aqua, Tenable

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are seeking a skilled and experienced Automation Engineer proficient in Python, Red Hat Enterprise Linux (RHEL), and Ansible to join our team. The ideal candidate will have a strong background in automation, scripting, and system administration, with expertise in designing and implementing automated solutions to streamline operations and enhance efficiency.

Responsibilities:

• Design, develop, and maintain automation scripts and solutions using Python, RHEL, and Ansible to automate repetitive tasks and processes.
• Collaborate with cross-functional teams to identify automation opportunities and implement solutions to improve system reliability, scalability, and performance.
• Configure and manage RHEL systems and infrastructure, including installation, configuration, patch management, and troubleshooting.
• Develop and maintain Ansible playbooks and roles to automate configuration management, software deployment, and infrastructure provisioning.
• Monitor system health, performance, and security, and implement proactive measures to mitigate risks and ensure uptime.
• Troubleshoot and resolve issues related to automation scripts, RHEL systems, and Ansible configurations.
• Document automation workflows, procedures, and best practices for knowledge sharing and training purposes.
• Stay current with emerging technologies, trends, and best practices in automation, DevOps, and system administration.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience as an Automation Engineer, DevOps Engineer, or similar role.
• Strong programming skills in Python, with experience in developing automation scripts and tools.
• In-depth knowledge of Red Hat Enterprise Linux (RHEL), including installation, configuration, administration, and troubleshooting.
• Hands-on experience with Ansible automation tool, including playbook development, inventory management, and role-based configuration management.
• Experience with version control systems such as Git for managing automation scripts and configurations.
• Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Relevant certifications such as Red Hat Certified Engineer (RHCE) or Ansible Automation Engineer (Ansible Certified) preferred.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

This is a support position in the Dealing Support team. The staff will report to the Dealing Support Manager, he will work closely with all technology teams across the organisation.

Responsibilities:

• Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team’s business strategies and objectives.
• Ensure all activities conducted are compliant with governing regulations, internal policies and procedures
• First and second level technical system support to all production systems being used by the users
• Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
• Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
• Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, applications and trading phone systems
• Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
• Record and maintain assets inventory system
• Must accurately record, update ticket in ITSM system
• Prepare and update technical documentation
• Determine the best solution based on the issue and details provided by users
• Identify and escalate business and technical challenges
• Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
• To succeed in this Dealing Room/Trade Floor Support role, the staff needs to have strong end-to-end knowledge of infrastructure, desktop, trade floor/dealing room and market data with any experience working within financial services being desirable.

Qualifications:

• Experienced and skilled working with Wintel desktops/laptop
• Microsoft Office: Advanced of Word, Excel, Access and PowerPoint
• Experienced in Market data systems: Bloomberg and Thomson Reuters Eikon
• Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc
• Basic TCP/IP networking knowledge and troubleshooting skills
• One to three years' technical work experience
• One to three years' trade floor support experience is preferred
• ITIL certification preferred

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

The Infrastructure and Database Lead provides leadership to the maintenance and operation of enterprise IT systems and database. The responsibilities include working with platform team to ensure quality deliverables, mentoring junior level staff, and identifying issues that affect system operations.

To be successful in this role, you should exhibit knowledge in both traditional monolith architecture and modern cloud / Kubernetes architecture. He or she should also possess good operational experience supporting enterprise databases such as Oracle DB, Oracle Golden Gate and MySQL in fully redundant setup.

Responsibilities:

• Support and Operate an IT infrastructure within the organization that drives growth, automation, and user experience across each department.
• Work with stakeholders on current and future information needs and determine how information systems should be installed, configured, and maintained.
• Provide technical consultation on the support and operation of monolith platform and cloud/Kubernetes platform to support seamless user experience.

Requirement:

• Candidate must possess at least a Diploma/Degree in Computer Science/Information Technology or equivalent.
• 5 years of industry experience.
• 5 or more years of experience with monolith platform such as Oracle DB, Oracle Golden Gate, Ms SQL, UNIX, Windows, virtualization, networking, firewall, load balancer, servers..
• Experience with cloud/Kubernetes technologies such as Azure, Docker, Kafka, Kubernetes, Prometuous, Splunk.
• Good knowledge of Certificates, DNS, DHCP, Oauth, Authentication, Authorization.
• Comfortable writing utilities using Java, python, perl and/or bash
• Exceptional analytical and problem-solving skills.
• Ability to communicate and work effectively in a team, independently and with client.

Good to have:

• Experience in Application Servers like WebSphere will be an advantage.
• Experience in Red hat OpenShift will be an advantage.
• Experience in Public Sector implementation is an advantage.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

PRIMARY PURPOSE:

This position provides system support for all UNIX/Linux based software by implementing, monitoring and maintaining systems and application software running under UNIX/Linux.

RESPONSIBILITIES:

• Design, implementing and administering Unix/Solaris
• Capacity Planning, Risk Management & customer Service Orientation.
• Incident and problem management, communication to stakeholders from the first occurrence to the resolution and provide incident report where required.
• Installation/configuration, operation, and maintenance of Linux systems.
• Maintain operational, configuration, or other procedures.
• Co-ordinate with various parties for system or application upgrade or implementation of new system.
• Own and manage execution of major events such as Disaster recovery tests , Data Centre power downs for Unix technology

REQUIREMENTS:

• Years of IT Experience:3-5 Year
• Must have Skill: Red Hat Enterprise Linux (RHEL)
• Only Singaporeans

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

An Infrastructure Architect provides custom solutions for projects or operational scope. The responsibilities of an Infrastructure Architect also include working with platform team to ensure quality deliverables, mentoring junior level staff, and identifying issues that affect product delivery. To be successful as an Infrastructure Architect, you should exhibit knowledge in both traditional monolith architecture and modern cloud – Serverless architecture, Kubernetes - Dockers, Microservices, Kafka. He or she should also possess good analytical skills with the ability to anticipate issues and frame remedial actions.

Roles and Responsibilities:

• Design and develop an IT infrastructure within the organization that drives growth, automation, and user experience across each department
• Work with stakeholders on current and future information needs and determine how information systems should be installed, configured, and maintained.
• Provide technical consultation on the transformation of monolith platform to cloud/Kubernetes platform to support seamless user experience
• Contribute as a team member in the implementation and operation of compute platform.

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Information Technology or equivalent.
• 5 years of industry experience as Infrastructure Architect
• 5 or more years of experience with monolith platform such as UNIX, Windows, Database virtualization, networking, firewall, load balancer.
• 2 or more years of experience with cloud/ Kubernetes technologies such as Azure, AWS, Docker, Kafka, Kubernetes, Prometuous, Splunk.
• Good knowledge of Certificates, DNS, DHCP, Oauth, Authentication, Authorization.
• Comfortable writing utilities using Java, python, perl and/or bash
• Exceptional analytical and problem-solving skills.
• Ability to communicate and work effectively in a team, independently and with client.

Good to have:

• Experience in Application Servers like WebSphere will be an advantage
• Experience in Redhat Open shift will be an advantage
• Experience in Public Sector implementation is an advantage.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities:

• Manage high severity incidents and high customer impact incidents focusing on fast recovery
• 24/7 Application L2 Support (12 hour shift)
• Ensure SIT and UAT approval and UAT BU Sign off
• Champions production resilience and availability, focusing on superior client experience, by working with the operation team and technology development teams
• Drive the implementation of Site Reliability Engineer (SRE) and Chaos Engineering design for all strategic systems
• Drive effective communication between business and technology with regards to production service reliability and performance
• Drive continuous improvements in processes or systems leveraging Site Reliability Engineering methods
• Respond to, evaluate and analyse production incidents to minimise their impact as well as devise innovative solutions to prevent them in the future
• Improve the reliability and availability of systems by gathering hard data, designing systems for increased service reliability and performance
• Provide expert advice and training to our engineers as to which technology solutions and advanced reliability techniques to use on each situation

Requirements:

• At least 4 years of experience
• Experience driving major production incidents and organise incident retrospective meetings
• Experience with Core Java 8, Cloud Foundry and non-relational databases, and Linux, Unix systems
• Experience with high availability, high-scale, and performant systems
• Experience with python and Unix scripting

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Job Description:

• To provide VIP support with track record of VIP support minimum more than 3 years of support experience
• As a single point of contact for incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required.
• Performed Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Performs remote troubleshooting and resolution to address various endpoint related issues
• Perform technical escalation to onsite team if unable to resolve remotely
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Skill Description:

• 3 years of MAC OS X experience
• 3-years’ experience providing desktop support in MAC OS environment
• Demonstrate knowledge in the support of workstations, and related components
• Good coordination skills
• Effectively communicates with teammates and managers

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems (Windows 10).
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms (Dell/HP hardware).
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Ensure service level meet requirement.
• Propose and implement action plan when required.
• Share knowledge with team by contributing to knowledgebase articles.
• Experience with using ServiceNow ticketing platform to create, update and close tickets
• Experience with troubleshooting level 1 cisco network / windows server / Netapp NAS issues
• Experience with using Nexthink tool to generate reports to provide proactive desktop management support services.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.