1. Responsibilities

· Take a lead role in the development and will be responsible for maturing this layout through to production feasibility.

· Bring cross-functional teams together and use engineering fundamentals to negotiate and deliver optimized solutions that meet the product attribute targets.

· Collaborate successfully with both internal and external stakeholders.

· Define the architecture of new projects or important IT evolutions in agreement with the architecture and operability standards.

· Deliver position papers to decide between several Architecture options.

· Define the Information Technology architecture standards (applications, infrastructure, data, integration, security).

· Develop broad knowledge about current "AS-IS" and future "TO- BE" product features.

· Work with Product architecture team in planning and execution of new product releases.

· Work with product teams in the solution engineering efforts.

· Provide support for production escalations and problem resolution.

· Assist technical team with issues needing technical expertise or complex systems knowledge.

· Carry out regular technology scans and propose solutions on technologic innovations.

2. What we are looking for

· Demonstratable experience in leading product integration reviews and driving optimization studies to ensure design solutions are aligned with product attribute targets.

· Robust understanding of the engineering and design development process for large, complex products in a multi-disciplinary organization.

· Experience with mockup designs to support user experience studies.

· Experience supporting virtual builds, physical prototype builds, and pre-series production.

· Experience with product lifecycle management tools is an advantage.

1. Responsibilities

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Plan and lead the development of the business case/concept paper and funding.

· Plan and lead the overall procurement activities, in particular Tender Specifications compilation, tendering, tender evaluation, recommendation & award.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Conduct regular work group meetings and provide project progress and status reports to stakeholders.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period

· During project maintenance, lead the application maintenance and support services covering:

- Contract Management

- Service Level Management (SLM)

- Service/Change Request Management (scope, schedule, budget, prioritisation)

- Problem and Incident Management (tracking, escalation, closure)

- Audit and Security Services

- Risk Management

2. What we are looking for

i. General

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles.

· Knowledge of Singapore Government procurement and governance processes will be an added advantage.

· Knowledge of design thinking and workshop facilitation will be an added advantage.

ii. Infrastructure specialisation (additional requirements)

· Proven ICT project management experience, preferably in medium to large scale ICT projects in government sector.

· Experience in IT Infra Project Management (Systems, Cloud, Network, Facilities, Data Center).

· Possess a proven and successful track record in delivering complex IT projects/programs.

· Hands-on IT professional with full SLDC lifecycle experience.

· Experience in a project management methodology - Prince2, PMP.

· Good knowledge of ICT infrastructure: Servers. Network, IT Security, end-user computing (EUC), ICT Operation.

iii. Security specialisation (additional requirements)

· Knowledge and experience on Use Cases and threat model development.

· Strong knowledge in Firewall, IPS, WAF, Proxy, API gateways and Network Security Architecture.

· Experience in SIEM, Security Architecture.

· Review and verify security requirements for new initiatives, for delivery of secured systems.

· Strong understanding and experience of Singapore Government security standards and compliance.

· Familiar with Singapore Government data security policies and governance

iv. Change Management specialisation (additional requirements)

· A solid understanding of how people go through a change and the change process.

· Experience and knowledge of change management principles, methodologies and tools.

· Acute business acumen and understanding of organizational issues and challenges.

· Experience with large-scale organizational change efforts

· Change management certification or designation desired.

1. Responsibilities

· Strategic planning for IT security investments and technology adoption to maximize effectiveness of IT security controls against rapidly evolving threats.

· Develop and enhance the integrated Security Operations Centre (SOC) for advanced cyber threat monitoring and detection, early warning and active defence capabilities for both the Financial Sector and MAS as an institution.

· Work closely with internal and external stakeholders to manage the operations of the integrated SOC.

· Develop and implement cyber resilience frameworks, standard operating procedures and playbooks for cyber security operations and incident response.

· Ensure that cyber threats, risks and vulnerabilities are appropriately investigated and addressed promptly.

· Coordinate the investigations of cybersecurity incidents with internal teams and cross agency partners.

· Perform periodic management and third-party reporting.

· Work with partners to perform periodic rules tuning, streamline procedures and implement automation to improve efficiency and quality of output.

· Participate in various internal, external and international forums/projects on cyber security.

· Broad understanding of Financial Sectors operations will be provided so that we can better relate the linkages between business and cyber operation.

2. What we are looking for

• Strong interest in SOC operations.

• Hands-on experiences with implementing services/application on Windows and/or Linux preferred.

• Hands-on experiences with prevailing SIEM tools preferred.

• Hands-on experiences with prevailing cloud technologies preferred.

• Scripting/coding skills preferred.

• Normal office hours, but off-office hours standby to respond to exigencies is expected.

• Management of technical projects/implementation is expected.

• Writing of proposals and procurement related work is expected.

1. Responsibilities (Developer)

· Solution the design and develop the software using waterfall/Agile methodology.

· Perform investigation, troubleshoot issues by developing scripts, SQL queries.

· Work closely and collaborate with the Business Analysts and Quality Engineers/application testers for user stories elaboration, test automation, bug fixes etc.

· Work with deployment team/DevOps team on setting up continuous integration, build and release automation.

· Provide estimates for stories during sprint planning for Agile project.

· Convert acceptance criteria into automated unit tests cases.

· Support production issues and duty rotation for after-office-hours support

· Champion Agile technical practices such as test-driven development, pair programming and refactoring

· Involve in application deployment to the various environments.

2. Responsibilities (Tester)

· Understand the requirements from internal and external stakeholders’ groups and work with the development team to define and improve the build system quality.

· Review stories or requirement specs to ensure that requirements stated are correct, unambiguous and verifiable.

· Discuss, analyse and recommend design improvements or corrections to developers throughout the development process.

· Collaborate closely with stakeholders and project team to identify needs and requirements for estimation of testing scope and time frame.

· Develop and establish quality assurance deliverables and testing framework, including create and maintain test plans and test cases in accordance with changing requirements, throughout development.

· Create and manage automated test framework whenever possible, such as prepare test environment, maintain functional testing script in accordance with changing requirements.

· Conduct system integration tests with external parties, validate the output and expected outcome e.g. data to and from external parties’ systems and feedback on improvement requirement.

· Conduct extensive manual functional /exploratory testing, including browser testing.

· Conduct performance and load tests, validate the output and expected outcomes and feedback on improvement required.

· Conduct application performance and security testing to ensure we have a robust and secured system in place.

· Conduct impact analysis of defect fixes discovered during manual or automated tests, validate completed stories pass the acceptance criteria, raising defects as needed and work with development team to improve the expected behaviour and test cases.

· Demonstrate the tested stories during Sprint Review and prepare production show case to show the completed stories tested.

3. What we are looking for

· Relevant software development certifications, e.g. Microsoft Certified Solution Developer for Dynamics or equivalent.

· Certified Software Testing Professional and/or Certified Software Quality Analyst or an equivalent certification will be an added advantage.

· Good understanding and completion of projects using waterfall/Agile methodology.

· Demonstrable skills in Java, Dot Net, Python, Dynamics CRM, SharePoint, Mobile, Cloud or SSIS development

· Demonstrate knowledge of automated software testing methodologies such as unit testing, integration testing, functional testing, test driven development (TDD) and behaviour driven development (BDD).

· Demonstrate knowledge of creating packaging / build scripts with MSBuild, Maven, Docker etc.

· Ability to troubleshoot complex issues ranging from system resource to application stack traces.

Track record in implementing systems with high availability, high performance, high security hosted at various data centres or hybrid cloud environments will be an added advantage.

1. Responsibilities

· Take a lead role in the development and will be responsible for maturing this layout through to production feasibility.

· Bring cross-functional teams together and use engineering fundamentals to negotiate and deliver optimized solutions that meet the product attribute targets.

· Collaborate successfully with both internal and external stakeholders.

· Define the architecture of new projects or important IT evolutions in agreement with the architecture and operability standards.

· Deliver position papers to decide between several Architecture options.

· Define the Information Technology architecture standards (applications, infrastructure, data, integration, security).

· Develop broad knowledge about current "AS-IS" and future "TO- BE" product features.

· Work with Product architecture team in planning and execution of new product releases.

· Work with product teams in the solution engineering efforts.

· Provide support for production escalations and problem resolution.

· Assist technical team with issues needing technical expertise or complex systems knowledge.

· Carry out regular technology scans and propose solutions on technologic innovations.

2. What we are looking for

· Demonstratable experience in leading product integration reviews and driving optimization studies to ensure design solutions are aligned with product attribute targets.

· Robust understanding of the engineering and design development process for large, complex products in a multi-disciplinary organization.

· Experience with mockup designs to support user experience studies.

· Experience supporting virtual builds, physical prototype builds, and pre-series production.

· Experience with product lifecycle management tools is an advantage.

1. Responsibilities

· Manage the business requirements and functional solution aspects of the project.

· Analyse the stakeholders’ needs, scope the problem and develop business case to address the problem.

· Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders’ needs.

· Work with the stakeholders to ensure smooth deployment and adoption of new solution.

· Perform business analysis:

- Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track and trace requirements.

- Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case.

- Elicitation: Explore, identify and document business needs

- Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need within specified scope.

- Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need.

· Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.

· Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.

· Assists with the documentation of technical design, specification, and technical solution.

· Maintains document repositories used by project teams and assists with project documentation as needed.

2. What we are looking for

· Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles

· Past track record in business analysis, application solutioning and design

· Ability to model business requirements in business process modelling tool.

· Ability to perform qualitative, quantitative and root-cause analysis.

· Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.

· Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

· Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management

· Knowledge of Singapore Government procurement and governance processes will be an added advantage.

Knowledge of design thinking and workshop facilitation will be an added advantage.

1. Responsibilities

· Analyse the Authority’s data needs and document the requirements.

· Refine data collection/consumption by migrating data collection to more efficient channels.

· Plan, design and implement data engineering jobs and reporting solutions to meet the analytical needs.

· Develop test plan and scripts for system testing, support user acceptance testing.

· Work with the Authority’s technical teams to ensure smooth deployment and adoption of new solution.

· Ensure the smooth operations and service level of IT solutions.

· Support production issues

2. What we are looking for

· Good understanding and completion of projects using waterfall/Agile methodology.

· Strong SQL, data modelling and data analysis skills are a must.

· Hands-on experience in DevOps deployment and data virtualisation tools like Denodo will be preferred.

· Understanding of reporting or visualization tool like SAP BO and Tableau is important.

· Track record in implementing systems using Hive, Impala and Cloudera Data Platform will be preferred.

· Hands-on experience in big data engineering jobs using Python, Pyspark, Linux, and ETL tools like Informatica.

· Strong SQL and data modelling and data analysis skills.

· Good understanding of analytics and data warehouse implementations.

· Ability to troubleshoot complex issues ranging from system resource to application stack traces.

· Track record in implementing systems with high availability, high performance, high security hosted at various data centres or hybrid cloud environments will be an added advantage.

1. Responsibilities

· Ensure overall success of a project, or a platform, by ensuring that prioritized user stories are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor product backlog and MVP, risk and change management to ensure delivery of MVP on schedule, within scope and budget.

· Plan and manage product backlog and MVP, its objectives and desired outcomes, and ensure alignment of the business outcomes of the Authority.

· Plan and lead the development of the business case/concept paper and funding.

· Plan and lead the overall procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation and award.

· Lead the development of the overall product backlog and MVP schedule and activities based on the appropriate methodology including identifying dependency, critical path, milestones and deliverables.

· Build comprehensive product roadmap and ensure all team members are on-board with delegated tasks and activities.

· Conduct regular work group meetings and provide progress and status reports to stakeholders.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the status the product development on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Conduct Agile ceremonies such as but not limited to sprint planning, daily stand-up, sprint review and sprint retrospective etc.

2. What we are looking for

· CSM (Certified Scrum Master) or CSPO (Certified Scrum Product Owner) or AIPMM (Agile Certified Product Manager and Product Owner).

· Hands-on experience in Agile product management.

· ICT product management and people management skills.

· Knowledge of the Singapore Government’s and/or Authority’s procurement and governance processes will be an added advantage.

· Knowledge of design thinking and workshop facilitation will be an added advantage.

· Results and customer oriented.

· Proven ICT project/product management experience, preferably in medium to large scale ICT projects in government sector.

· Hands-on, delivery focused and pragmatic.

· Possess a proven and successful track record in delivering complex IT projects/programs.

· Hands-on IT professional with full SLDC lifecycle experience.

· Strong understanding and experience of Singapore Government security standards and compliance.

1. Responsibilities

· Provide administrative support to Authority’s ICT projects and operations including but not limited to finance related activities such as raising of Cash Journal, Sales Order, Invoice processing, Procurement related documents.

· Support the operation of this master contract and purchase orders (e.g. maintain and track contract / purchase order expiry date / termination).

· Maintain the manpower resource requests / capability training process and ensure compliance to the process.

· Provide operation support for manpower resource requests, interview sessions and performance appraiser etc.

· Conduct preliminary check of the documentation (e.g. CVs, invoices and support documents)

· Review monthly progress reports and supporting documents submitted by Contractors.

· Track utilisation of master contract and purchase orders and alert contract owner / relevant officer.

· Keep complete records of manpower resource / capability training requests.

· Handle security clearance for the candidates.

2. What we are looking for

· Past track records in administrative work, administer contract / human resource or similar job scope.

· Knowledge of the Authority’s processes will be an added advantage.

Job Responsibilities:

Cyber Security Division ( CySD)

Sitting within Data & Technology Architecture Dept, the Cloud Security Engineer is responsible:

• Design, implement, and manage security measures for cloud environments.

• Conduct regular security assessments and audits of cloud infrastructure.

• Collaborate with cross-functional teams to integrate security best practices into cloud-based applications and services.

• Monitor and respond to security incidents, ensuring timely resolution.

• Implement and maintain access controls, encryption, and other security features.

• Stay up to date with industry trends and emerging threats to proactively address potential vulnerabilities.

• Develop and document security policies, procedures, and guidelines for cloud environments.

What we are looking for

• Bachelor’s degree in Computer Science, Information Security, or related field.

• Relevant certifications such as AWS Certified Security - Specialty or Certified Cloud Security Professional (CCSP) are a plus.

• Excellent communication skills and the ability to collaborate with diverse teams.

• Organised, independent and able to work with minimal supervision in a fast-paced working environment and adhere to organisational process and governance.

• Minimum five (5) years of relevant IT experience in deploying and managing application and services on cloud, including the design, development, implementation and/or management of the solution.

• Proven experience as a Cloud Security Engineer or similar role, with a focus on AWS cloud services

• Good knowledge in security

• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.

• Proficient in security concepts related to infrastructure as code (IaC) and containerisation.

• Experience with security tools and technologies, such as Security Information and Events Management, Data Loss Prevention, Database Activity Monitoring, Data Security and Protection, Privileged Access Management, File Integrity Monitoring, Web Application Firewall, Intrusion Prevent etc.

Job Responsibilities:

Supervision Platform Division

Sitting within Information Technology Department, the Dot Net Developer is responsible:

• Work with other development team members and product owners to ideate software solutions.

• Design client-side and server-side architecture.

• Develop and implement microservices to meet the business and technical requirements.

• Design and develop the front-end for applications with good UX.

• Develop and manage well- functioning databases and applications.

• Troubleshoot, debug and upgrade applications.

• Write technical documentation.

What we are looking for

• Preferably more than 5 years of experience as a full stack developer

• Experience in developing end-to-end applications.

• Experience working in both Unix and Windows operating environments are preferred.

• Knowledge of multiple frond-end languages and libraries (e.g. React, NodeJS, Typescript and JavaScript, HTML5, CSS3).

• Knowledge with hands on experience in technologies like .Net core, Net5 above and C#

• Familiarity with databases (e.g., MySQL, Microsoft SQL) with Entity Framework.

• ICT Assessment Certification for software Developer (NUS-ISS) will be an added advantage.

• Web Servers (e.g., Apache) and UI/UX design.

• Experience in CI/CD principles

• Experience in DevSecOps architecture

• Experience of developing cloud native applications

• Strong analytical and problem-solving skills

• Detail- oriented

• Strong Team player

• Good communications and interpersonal skills.

Job Responsibilities:

Supervision Platform Division

Sitting within Information Technology Department, the Solution Architect is responsible:

• Analyse and align the functional and non-functional requirements (application security, database design , resiliency, performance , reusability, etc) from both Business and Technology stakeholders and design an application architecture and application infrastructure solution that is consistent with the application’s requirement • Work with domain architecture team to drive platform/ product roadmap.

• Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT Standards and procedures.

• Manages activities that take place during solution ideation, solution design, and solution implementation.

• Lead development team to develop and implement solutions.

• Lead Proof of Concepts for new technology

What we are looking for

• Preferably more than 5 years of experience in solution architecting

• Proficiency in. NET Core/ Java, React JS, SQL • Experience in domain driven design and test-driven design

• Excellent oral and written communication

• Analytical and problem-solving skills

• High attention to detail regarding accounting skills

• Ability to work under indirect supervision.

• Effective interpersonal skills and collaborative management style to include teamwork and team building ability • Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills.

• Flexible in a fast- pace dynamic environment with shifting roles and responsibilities

• Experience in microservices architecture building highly scalable and resilient systems.

• Exposure to public cloud, preferably AWS

• ICT Assessment Certification for Solution Architect (NUS-ISS) would be preferred

Job Responsibilities:

Central Banking & Devt Platforms Div

Sitting within Information Technology Department, the Systems Analyst is responsible:

• Manage the technical requirements and technical design aspects of the project.

• Analyse the Authority’s needs, scope the problem and develop technical use case to address the problem.

• Map and review the business requirements to technical design.

• Document requirements, source and evaluate alternatives, and recommend solution that best fits the Authority’s needs.

• Work with the Authority’s users to ensure smooth deployment and adoption of new solution

Perform analysis.

a. Technical Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track and trace requirements.

b. Enterprise Analysis: Refine and clarify business need, define solution scope, and develop use case.

c. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.

d. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need.

e. Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.

Technical Skills Set and Experience

a. Writes clearly and articulate technical documentation.

b. Experience in development (.NET framework preferred), secure coding, DevSecOps process and support/maintenance of existing system.

c. Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.

d. Assists with the documentation of technical design, specification, and technical solution.

e. Ability to interact with SMEs (Subject matter Experts) and grasp a good technical understanding.

f. Gather user feedback to update and improve documentation content.

g. Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

• Tertiary Education in relevant fields is preferred.

• Hands-on experience in full project development life cycles

• Past track record in business analysis, application solutioning and design

• Analytical, conceptualisation and problem-solving skills.

• Ability to model business requirements in business process modelling tool.

• Ability to perform qualitative, quantitative, and root-cause analysis.

• Pro-active, resourceful, and self-motivated to innovate and take smart risks to achieve business goals.

• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.

• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

• Knowledge in one of the following areas will be added advantage, Agile Methodology, Cloud Technologies, Container Technologies, and Knowledge Management.

• Knowledge in Singapore government securities will be an added advantage.

• Knowledge of Singapore Authority procurement and governance processes will be an added advantage.

• ICT Assessment Certification for software Developer (NUS-ISS) will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

• Results and customer oriented.

• Team player with strong organization and people handling skills.

• Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

Job Responsibilities:

Cyber Security Division ( CySD) Sitting within Data & Technology Architecture Dept, the Python Developer is responsible:

• Solution the design and develop the software using waterfall/Agile methodology.

• Perform investigation, troubleshoot issues by developing scripts, SQL queries.

• Work closely and collaborate with the SOC Analysts and Infrastructure Engineers/System Owners for scope, schedules, requirements, tests, bug fixes, etc.

• Work with deployment team/DevOps team on setting up continuous integration, build and release automation.

• Discuss, analyse and recommend design improvements or corrections to developers throughout the development process.

• Develop and establish quality assurance deliverables and testing framework, including create and maintain test plans and test cases in accordance with changing requirements, throughout development.

• Conduct performance and load tests, validate the output and expected outcomes and feedback on improvement required.

• Conduct application performance and security testing to ensure we have a robust and secured system in place. • Provide estimates for stories during sprint planning for Agile project.

• Convert acceptance criteria into automated unit tests cases. • Support production issues

• Involve in application deployment to the various environments.

• Provide proper documentation to developed tools.

• Knowledge transfer to users

Scope

• Assist the Security Operations Center to automate BAU and new processes (eg. Data enrichments from various sources, auto ticket creations, syncing of tickets across systems, etc).

• The work will require the developer to develop tools that integrates across different security devices using various methods, from interaction with APIs, screen scrapping to client GUI interactions, etc.

• The developer may be required to understand from basic scripting language of the various security tools in order to help with the script development.

• Scripts can be implemented in a mixture of client-side, server-side and/or hybrid-cloud environments.

What we are looking for

• MUST have relevant Software Development experience and relevant software development certifications in Python will be an added advantage.

• Certified Software Testing Professional and/or Certified Software Quality Analyst or an equivalent certification will be an added advantage.

• Experience with scikit-learn and machine learning projects will be an added advantage.

• ICT Assessment Certification for Software Developer (NUS-ISS) will be an added advantage.

• Demonstrable skills in Windows, *nix, and/or Cloud development.

• Demonstrate knowledge of automated software testing methodologies such as unit testing, integration testing, functional testing, test driven development (TDD) and behavior driven development (BDD).

• Ability to troubleshoot complex issues ranging from system resource, application stack traces to cloud API events.

• Track record in implementing systems with high availability, high performance, high security hosted at various data centres or hybrid cloud environments will be an added advantage.

Job Responsibilities:

Enterprise Platforms Division, User Service Centre

Sitting within Information Technology Department, the Tech Support/ Admin will be part of the team responsible for driving the transformation initiatives in MAS’ end user computing environment, covering service, performance, quality and budget forecasting

Service Desk & Operations Support

You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation’s digital transformation. In this role, you are expected to:

Service Desk Management: •

- Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions

- Maintain high performance levels for service-related processes and implement improvement activities wherever necessary

- Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews

- Ensure that system procedures and methodologies are in place to support outstanding service delivery.

- Develop a deep understanding of projects to gain insights into scope of service delivery

- Take accountability for service delivery performance, meeting customer expectations, and driving future demands

- Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management:

- Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner

- Provide accurate and regular report to management on performance of the service delivery

- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

- Collaborate with various technical teams to set standards for software, hardware, and security

Stock and Inventory Management

- Design and implement an inventory tracking system to accurately monitor stock levels

- Source suppliers and fostering good relationships with them

- Prepare reports and advising management on strategies to reduce cost and improve procedures • Maintain an accurate inventory database that includes detailed information on available stock .

- Purchase new stock and negotiating favourable contracts with suppliers

- Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory

- Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

- Manage and execute the procurement of ICT systems, goods and services in a timely manner

- Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time

- Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines

- Monitor spending patterns and implementing measures to promote adherence to budgets

What we are looking for

- Proficiency in leading both physical and virtual teams

- Experience with dealing with third party provided services

- Exceptional customer-facing skills

- In-depth knowledge of escalation procedures, incident management, and other disciplines related to

- Mastery of ITIL (Information Infrastructure Library) principles

- Expertise in people management and leadership • Strong organisation skills

- Can do attitude, ability to work in an environment of uncertainty and drive stakeholders towards the organisation wide objective.

- Self-driven, with good interpersonal and communication skills to be able to work independently as well as in a team.

Desired:

- ITIL certifications •

- Project Management certifications

- MUST- HAVE Good communication Skills and Tertiary education with focus on IT

Job Responsibilities:

Tech Architecture & Engineering Unit

Sitting within Data & Technology Architecture department, ICT Infrastructure Engineer is responsible:

· Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity, and capacity requirements.

· Translate business requirement into infrastructure design.

· Work with service providers to design, develop, deploy, and configure infrastructure to meet resiliency, availability and data integrity needs.

· Ensure compliance to Authority’s Technical Architecture and SG-TRM, as well as IM8 and Authority IT Policies

· Manage Infrastructure projects and services to support application systems environments.

· Request to provision new VMs for new systems

· Manage system architecture, resource planning, infrastructure performance and system hosting environment from server hardware till OS layer (Excluding hypervisor and Storage) in support of new applications.

· Main infrastructure single-point-of contact for all new application system initiatives and to support/assist in application architecture design, integration and acceptance and infrastructure performance testing

· Handover Infrastructure and Systems standard operating procedures and day-to-day performance/availability monitoring to Operations Engineer upon commissioning and completion of PGP

· Support Operations Engineer on Infrastructure and Systems

· Assist in Infrastructure Architecture review, support and endorsement Review Hardening standards for OS, database.

· Hosting environment infrastructure on-boarding (design, setup, configuration, implementation, testing and commissioning of infrastructure components)

· Understand systems operations environment is expected.

· Very familiar with Microsoft Active Directory, in terms of:

Microsoft PAW security

AD Backup/Restore

GPO maintenance

Migration/Upgrade

Forest Trust

Authentication/Authorization

AD Site connectivity design

Government Commercial Cloud (GCC) Active Directory (EC2 instance)

GCC RDS AD

What we are looking for

· Tertiary Education in relevant fields is preferred.

· Hands-on experience in relevant fields such as Windows, Linux RHEL and AIX OS,OS virtualisation technologies, SAN storage and/or databases.

· Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges

· Ability to analyse and identify comprehensive solutions considering all functional

· implications while developing a workable solution.

· Results and customer oriented

· Team player with organization and people handling skills.

· Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

KEY RESPONSIBILITIES

• Application onboarding and configuring of database servers according to best practices.
• Designing and maintaining high availability solutions like replication and failover setups is vital to ensure database uptime. Engineers also plan for disaster recovery scenarios to minimize data loss.
• Schedule regular backups, test recovery procedures, and ensure data integrity to minimize downtime in case of system failures.
• Monitor database performance and identify bottlenecks or areas of improvement. This includes analysing query performance, optimizing database schema, and adjusting server settings to ensure optimal performance.
• Keeping PostgreSQL up to date with the latest patches and versions is crucial for security and feature enhancements. Support Engineers plan and execute upgrades carefully to avoid disruptions.
• Plan for database growth by assessing current usage patterns and making scaling recommendations.

WHAT WE ARE LOOKING FOR

• Relevant working experience in database administration and support
• Experience in Oracle, Microsoft SQL, MySQL, Yugabyte and/or PostgreSQL.
• Experience in cloud databases (e.g. AWS RDS).
• Strong analytical and problem-solving skills
• Strong communications and interpersonal skills with stakeholders across levels
• Good vendor management skills, and knowledge of industry best practices
• Certifications in ITIL and above database technologies will be an advantage

KEY RESPONSIBILITIES:

• Manage and maintain Hitachi storage systems, including configuration, monitoring, and troubleshooting.
• Implement and support Commvault backup and recovery solutions.
• Collaborate with cross-functional teams to ensure seamless integration of storage and backup solutions.
• Develop and maintain storage and backup policies and procedures.
• Monitor and optimize storage performance and capacity.
• Provide technical support and guidance to internal teams on storage and backup-related issues.
• Stay updated on industry best practices and emerging technologies in storage and backup solutions.
• Contribute to the design and implementation of cloud storage solutions.

WHAT WE ARE LOOKING FOR:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a Storage Administrator with in-depth knowledge of Hitachi storage systems and Commvault backup solutions.
• Strong understanding of cloud storage technologies and experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficiency in scripting and automation for storage and backup tasks.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.
• Relevant certifications in Hitachi storage, Commvault, and cloud platforms are a plus.