Total 8 job vacancies by Plain Vanilla Bakery Pte. Ltd.

We are looking for a freelance driver to deliver orders to our customers.

• Required to have own vehicle.
• Paid per drop $12 - $18.
• Drops will be clustered and there are a few pick up timings daily (9am, 11am, 2pm or 4pm).
• Monday to Sunday shifts.

URGENTLY NEEDED Part Time Service Crew for our Tiong Bahru, Cluny Court, Telok Ayer, Neil Road and East Coast outlets.

Responsibilities:

• Greet customers.
• Provide high quality of customer service to customers.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Follow SOP on food & beverage preparation and order system.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience.
• Must be able to commit to work for at least 4 months.
• Must be able to work a minimum of 18.5 hours per week (including 1 day on the weekend).
• Have good work ethics, initiative and willingness to learn.
• Warm and cheerful personality.
• Able to communicate well with customers.
• Fluent in English, any other language is a plus.
• Able to work independently and in a team.
• Willing to work shifts, weekends and public holidays.
• Hourly pay rates: $11 on weekdays & weekends / $14 on public holidays.

Responsibilities:

• Manage daily store operations to ensure seamless and smooth customer experience.
• Implement and administer inventory purchasing and receiving procedures.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).
• Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by team members.
• Implement and manage in-store service standards and customer service & rewards systems.
• Manage store equipment maintenance plans.
• Manage the store’s operating budget by overseeing expense control and food purchasing activities in accordance to agreed targets.
• Optimise revenue at store level to meet weekly, monthly and annual revenue targets.
• Manage and oversee Workforce Planning policies for the store, including recruitment of new team members and weekly rostering of the team, in order to enhance existing or optimise available resources as necessary.
• Manage, apply and ensure brand experience & customer service policies and procedures meet audit requirements.
• Conduct orientation and training of team members.
• Conduct performance appraisal of all team members in the store team.
• Any other duties as assigned.

Requirements:

• Min 5 years of relevant working experience in the F&B industry.
• A natural leader, highly communicative to lead and motivate staff.
• Trained eye for detail and customer-centric.
• Ability to work in a fast-paced environment.
• Fluent in English.
• Computer literate.
• Willing to work on rotating shifts, weekends and public holidays.
• 5 or 6 days alternating work week.

Responsibilities:

Store Operations & Management

• Ensure all back end systems are aligned for efficient operations.
• Ensure all SOPs are followed, in-line with company wide standards, and provide the proper training and guidance to the team.
• Ensure all team members are trained on all FOH roles and execute them to the set standards.
• Work together with the kitchen team to ensure a seamless culinary experience for the guests.
• Oversee all maintenance works in the store and report upwards anything that is not in working order.
• Manage all store inventory, ensure ordering is in place to avoid outages.
• Set and enforce a cleanliness plan for the store, ensuring the presentation of the venue is always up to company standards.
• Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by team members.

Guest Experience

• Provide an exceptional guest experience at all times and lead the team in doing the same.
• Build long standing relationships with regular guests, being their point of contact for any needs.
• Advocate for the needs of the guests and the guest experience. Push the team, the operations, and the business for constant improvements that will provide meaningful enhancements for the guests.
• Find ways to resolve any guest problems and turn complaints or incidents into memorable guest experiences.
• Manage, apply and ensure brand experience & customer service policies and procedures meet audit requirements.

Team Management

• Manage and oversee Workforce Planning policies for the store, including recruitment of new team members and weekly rostering of the team, in order to enhance existing, or optimize available, resources as necessary.
• Set and communicate clear performance expectations for all team members.
• Provide training and learning experiences for all team members.
• Outline growth plans for team members within the organization.
• Create a positive and fun working environment that encourages professional behaviour, exceptional guest experiences, and staff retention.
• Provide feedback, re-training and performance management as needed to underperforming staff.
• Communicate clearly with the larger management team on all staff matters - both high and low performers, and provide action plans.
• Foster a supportive working relationship with all direct reports.
• Conduct all performance appraisals for the FOH team.

Finance

• Optimise revenue at store level to meet weekly, monthly, and annual revenue targets.
• Oversee all ad-hoc expenses, providing approval and guidance to minimize the need for unforeseen expenditures.
• Manage manpower hours to stay within budget while meeting operational needs.

Communications and Reporting

• Facilitate seamless communications within the store team and between the store team and larger organization.
• Foster good working relationships with all internal and external partners including but not limited to Upper Management, Brand and Merchandising teams, Central Kitchen, Logistics Team, External Vendors, Store Neighbors and Partners.
• Proactively and clearly communicate all necessary information to the store team, ensuring information is not only shared but understood.
• Proactively and clearly communicate upwards, ensuring appropriate information is shared and necessary attention is brought to accomplishments and challenges for the store.
• Ensure all daily store reporting is executed in a timely fashion and according to SOP (end of day reporting, requisitions, etc…).
• Participate, as relevant, in all larger company management meetings.

Requirements:

• Min 6 years of relevant working experience in the F&B industry.
• A natural leader, highly communicative to lead and motivate staff.
• Trained eye for detail and customer-centric.
• Ability to work in a fast-paced environment.
• Fluent in English.
• Computer literate.
• Willing to work on rotating shifts, weekends and public holidays.
• 5 or 6 days alternating work week.

Responsibilities:

• Greet and interact with customers.
• Provide high quality of customer service to customers meeting the required service standards.
• Prepare coffee-based beverages, teas and food according to PV’s unique recipes and procedures.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Follow SOP on food & beverage preparation and order system.
• Performing cashiering duties.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience.
• Have good work ethics, initiative and willingness to learn.
• Warm and cheerful personality.
• Able to communicate well with customers.
• Fluent in English, any other language is a plus.
• Able to work independently and in a team.
• Willing to work shifts, weekends and public holidays.
• 5 or 6 days alternating work week.
• 8 or 10 hours shift based on roster. Earliest shift starts at 7am and last shift finishes at 7.30pm.
• Working locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard and East Coast.

Responsibilities:

• Greet and serve customers.
• Provide high quality of customer service to customers.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Barista duties; prepare and serve hot and cold beverages tailored to customer's preferences, clean and sanitise utensils and equipment.
• Follow SOP on food & beverage preparation and order system.
• Perform opening and closing duties.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience.
• Have good work ethics, initiative and willingness to learn.
• Warm and cheerful personality.
• Able to communicate well with customers.
• Fluent in English, any other language is a plus.
• Able to work independently and in a team.
• Willing to work shifts, weekends and public holidays.
• 5 days work week.
• Working locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard and East Coast.

We are looking for a freelance driver for our daily store run and order delivery to customer.

• Required to have own vehicle.
• Paid per drop $12 - $18.
• Drops will be clustered and there are a few pick up timings daily (9am, 11am, 2pm or 4pm).
• Monday to Sunday shifts.

Responsibilities:

• Manage daily store operations to ensure seamless and smooth customer experience.
• Implement and administer Inventory Purchasing / Receiving Procedures.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).
• Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by Team Members.
• Implement and manage in-store service standards and customer service & rewards systems.
• Manage store equipment maintenance plans.
• Manage the Store’s Operating Budget by overseeing expense control and food purchasing activities in accordance to agreed targets.
• Monitor, manage cost and approve ad hoc Store expenses and Team Member claims within approval limits.
• Manage and oversee weekly rostering of the Team.
• Conduct orientation and training of team members.
• Conduct performance appraisal of all Team Members in the Store team.
• Any other duties that may be assigned.

Requirements:

• At least 4 or more years' of relevant working experience in the F&B industry.
• A natural leader, highly communicative to lead and motivate staff.
• Trained eye for detail and customer-centric.
• Ability to work in a fast-paced environment.
• Willing to work on rotating shifts, weekends and public holidays.