Total 38 quality assurance job vacancies in Singapore

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is responsible to deliver the right protection and group product solutions to targeted customer segments through our distribution channels (Agency, Bancassurance/Partnership, Group, Digital, etc) and also to ensure effective maintenance of the existing product shelf.

Job Description:

• Ideation and development of new product solutions that are market leading, meet customer needs and improve financial performance.
• Support the implementation of strategic initiative across PACS to drive the protection and group business
• Work with Actuarial Pricing in achieving a balance for all stakeholders, eg. Compensation, pricing, product benefits, time to market, etc
• Participate and support the Head of Department in engagement with distribution partners on product ideation and development
• Work with the delivery/implementation team and other stakeholders to ensure product launch is in accordance to the product plan and meets the objectives of the business case
• Work with marketing and distribution teams to provide education, support and communication tools to better target new customer and service existing customers.
• Tracks performance of products launched and collaborate with stakeholders to improve its performance and/or address any gaps
• Actively monitor the competitive environment and provide the relevant analysis and/or recommendation to support the distribution

Who we are looking for:

Competencies & Personal Traits

• Strong analytical skills and an ability to understand complex insurance product levers
• Good spoken, presentation skills and written communication as well as articulate interpersonal and negotiation skills
• Demonstrate influence and maturity for effective collaboration across departments
• Adaptable and can deal with change and ambiguity
• Dynamic individual who strives in fast moving environment

Working Experience

• Diploma / Degree with at least 8 years or more of experience with successful track records in the area of life product developments
• Ability to work in a team effectively while managing tight timelines and working in a fast-paced environment
• Independent and able to manage relationships with internal and external stakeholders

Education

• Degree in Actuarial/Marketing/Business Administration/Mathematics or related discipline

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Summary:

In this role, you will help to grow the HNW business for one agency channel by working with offshore HNW clients on solutioning for insurance tax related matters and also generating business development initiatives for agents to help the organization bring in the incremental business. As part of this dynamic role, you will report to Head of HNW, Agency Distribution and work closely with distributors and partners to grow the HNW pie for One Agency channel.

Job Description:

• Advise HNW clients on tax related queries for PACS issued insurance products.
• Responsible for the experience and speed of inception of HNW cases and driving HNW related sales targets.
• Actively engage the agency to develop new customer segments such as offshore for them to reach the HNW segment goals.
• Plan and organize the onboarding, training, and ongoing engagements with the Private Client Advisers
• Work with HNW customer segment team on vendors to provide Value Added Services (VAS) for the HNW segment.
• Launch, track and drive HNW sales through specific incentives or campaigns

Competencies & Personal Traits:

• Independent, focused, works well across different functions.
• Excellent verbal and written communication skills, highly developed interpersonal skills – individual, group, written.
• Strong organizational influencing / development traits
• Goal setter and goal getter, creative and analytical when facing challenges.
• Works well in a dynamic environment.
• Design focused, analytical, resourceful, independent, driven and hands-on with a high level of commitment to delivering.
• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen.
• Ability and willingness to be hands-on.

Working Experience:

• Must have prior 6-8 work experience as a private wealth tax counsel in one of the established law/accounting firms.
• Must have a good grasp of private wealth/foreign life insurance tax treatment matters for jurisdictions such as Malaysia, Indonesia, Thailand and China.

Education:

• Candidate must have an LLB (Bachelor of Law) or Bachelor of Accounting degree.

• Build and maintain clientele database
• Establish Clients’ financial objectives through Fact Find
• Analyse Clients’ data and determine suitable strategies to meet clients’ financial objectives
• Establish and maintain a long-term relationship with clients through periodic follow-up and reviews
• Adherence to a tight compliance regime in order to provide sound financial advice to clients
• 21 years old and above, as per MAS regulatory requirement
• GCE ‘A’ level, International Baccalaureate Diploma qualification or Diploma awarded by a Polytechnic in Singapore or equivalent
• Willing to network amongst business associates
• Dynamic and wanting to build a long term career in the Financial Industry in Singapore

• Build and maintain clientele database
• Establish Clients’ financial objectives through Fact Find
• Analyse Clients’ data and determine suitable strategies to meet clients’ financial objectives
• Establish and maintain a long-term relationship with clients through periodic follow-up and reviews
• Adherence to a tight compliance regime in order to provide sound financial advice to clients
• 21 years old and above, as per MAS regulatory requirement
• GCE ‘A’ level, International Baccalaureate Diploma qualification or Diploma awarded by a Polytechnic in Singapore or equivalent
• Willing to network amongst business associates
• Dynamic and wanting to build a long term career in the Financial Industry in Singapore

Key Responsibilities:

• Analyse large datasets to identify trends, patterns and provide insights to support business decisions and strategies
• Develop and maintain interactive dashboards and reports using data visualization tools (e.g. Power BI)
• Conduct process mining to identify inefficiencies, bottlenecks and opportunities for process improvements
• Monitor data quality and ensure accuracy, completeness and consistency in management reporting
• Manage and respond to data requests from internal stakeholders, ensuring timely and accurate delivery of required insights
• Leverage data intelligence tools and methodologies to support continuous improvement in insurance operations

Who are we looking for:

• Degree Holder in Data Science, Business Analytics, Computer Science, Statistics or a related discipline
• Experience in data visualization tools (e.g. Power BI, Tableau, Qlik)
• Strong proficiency in Excel and experienced with basic SQL
• Attentive to details and committed to ensuring data accuracy
• Good verbal and written communication skills, ability to present data clearly
• Pro-active and self-motivated, able to take the initiative independently and work under minimal guidance/supervision
• Positive attitude and willingness to learn and collaborate

Job Description:

External Ecosystem Relationship Liaison

• Build and maintain strong relationships with key external AI ecosystem participants in Singapore as well in key external markets leveraging the Prudential Group connections and resources.
• Help to support in Identifying and engaging with relevant startups, higher education institutions, regulators, research institutes, and government agencies
• Facilitate communication between the AI Lab and external partners.
• Track and manage partnership agreements and MOUs with external entities

Internal Engagement and Problem Sourcing

• Actively communicate with Prudential's LBUs to source problem statements and ideas for the AI product incubation process
• Schedule and support leads in regular engagements e.g. workshops, meetings, and brainstorming sessions with LBU teams to identify potential AI solutions.
• Coordinate with key internal stakeholders e.g. Prudential comms, to promote and manage the relationships and support AI Lab success
• Promote the AI Lab's capabilities and success stories internally to drive engagement and participation.

External Ecosystem Participation

• Support external ecosystem participation in the AI Lab's innovation cohorts, and associated events
• Coordinate with external experts to serve as advisors, speakers, or mentors for AI Lab initiatives
• Facilitate the onboarding and integration of external teams participating in the AI Lab's programs
• Manage the flow of information and external participants

Engagement and Communication Support

• Support the AI Lab's overall engagement and communication efforts
• Contribute to the development of marketing materials, case studies, and thought leadership content
• Promote the relevant AI Lab at industry events, conferences, and meetings to promote its work and capabilities
• Collaborate with Prudential's marketing and communications teams to align messaging and branding

Team Management

• Collaborate with the partners on engagement, marketing and comms activities

Reporting and Collaboration

• Report directly to the AI Lab Program Head, providing regular updates
• Collaborate closely with the AI Lab's technical and program management teams to align with AI Lab’s overall objectives
• Contribute to the development and implementation of the AI Lab's strategic roadmap

Who we are looking for:

• Bachelor's or Master's degree in Business, Marketing, Communications, or a related field
• Proven experience (3+ years) in partnership management, business development, or ecosystem engagement
• Network within the AI and innovation ecosystem, including startups, academia, and government agencies
• Excellent communication and presentation skills, with the ability to engage diverse stakeholders
• Familiarity with AI technologies and their applications in the insurance industry
• Passion for innovation and a drive to position Prudential at the forefront of AI in the insurance industry

• Build and maintain clientele database
• Establish Clients’ financial objectives through Fact Find
• Analyse Clients’ data and determine suitable strategies to meet clients’ financial objectives
• Establish and maintain a long-term relationship with clients through periodic follow-up and reviews
• Adherence to a tight compliance regime in order to provide sound financial advice to clients
• 21 years old and above, as per MAS regulatory requirement
• GCE ‘A’ level, International Baccalaureate Diploma qualification or Diploma awarded by a Polytechnic in Singapore or equivalent
• Willing to network amongst business associates
• Dynamic and wanting to build a long term career in the Financial Industry in Singapore

• Build and maintain clientele database
• Establish Clients’ financial objectives through Fact Find
• Analyse Clients’ data and determine suitable strategies to meet clients’ financial objectives
• Establish and maintain a long-term relationship with clients through periodic follow-up and reviews
• Adherence to a tight compliance regime in order to provide sound financial advice to clients
• 21 years old and above, as per MAS regulatory requirement
• GCE ‘A’ level, International Baccalaureate Diploma qualification or Diploma awarded by a Polytechnic in Singapore or equivalent
• Willing to network amongst business associates
• Dynamic and wanting to build a long term career in the Financial Industry in Singapore

In this role, you will review, assess and approve shield claims within service turnaround time. As part of this dynamic role, you will report to Team Lead, PruShield Claims and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.

Job Description:

• Review, assess and approve shield claims within service turnaround time. Ensure the output is accurate and compliant to internal policy and regulatory requirements.
• Attend to claims investigations, service recovery and enquiry
• Attend to medical clarification with hospitals and clinics
• Involve in projects assigned by supervisor
• Provides quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints

Who we are looking for:

Competencies & Personal Traits

• Strong command of the English language (spoken and written)
• Familiarity with human anatomy, general diseases and disease management

Working Experience

• 4 years of experience as a Life & Health claims assessor

Professional Qualifications

• OMA, FLMI (Fellow, Life Management Institute)

Education

• Degree holder of biology & life sciences discipline

Language

• English

Job Description:

Work with the product delivery committee in rolling out new products

• Represent New Business/Policy servicing team in product meetings with the team manager.
• Work with New Business/Policy servicing teams in coming up with business requirements for submission to product delivery committee to ensure that operational requirements are catered for.
• Work with technology team on UAT test plans and UAT output review and sign off.
• Prepare and conduct training on the new products for New Business/Policy servicing teams.
• Monitor post implementation progress to ensure smooth product roll out
• Document business/handling rules of products launched in the existing SOP/User guides.

Who we are looking for:

• Keen learner and able to work independently
• Customer-oriented, with good interpersonal and communication skills
• Meticulous, able to process requests with accuracy and meet service standards
• Problem solving skills
• Proficient in MS Office
• Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.
• Able to perform under tight timelines and pressure.
• Courageous in speaking up in meetings/discussions.

Working Experience:

• Knowledge on Life, ILP and Term insurance plans.
• Experienced in UAT testing
• Knowledge across New Business/ Policy Services functions preferred.
• Experienced in product development process

Education:

• Degree holder

Language:

• English

Job Description:

Internal Engagement and Problem Sourcing

• Actively communicate with Prudential's LBUs to source problem statements and ideas for the AI product incubation process
• Schedule and support leads in regular engagements e.g. workshops, meetings, and brainstorming sessions with LBU teams to identify potential AI solutions.
• Coordinate with key internal stakeholders e.g. Prudential comms, to promote and manage the relationships and support AI Lab success
• Promote the AI Lab's capabilities and success stories internally to drive engagement and participation.

Product Management

• To support the development and delivery of AI Lab Use Cases as approved by AI Lab Sterring Committee and in accordance with the schedules set in product calendar. This includes all stages within the process ranging from insights into customers / distributors / competitors, product ideas generation, feasibility evaluation and conversion of idea into product design, ensure competitiveness in product pricing, product launch, post-launch review/ monitoring and recommendation for potential enhancements.
• Collaborate with team members, internal/ external stakeholders to ensure timely and accurate delivery and execution of product implementation including product marketing/ customers’ materials, system requirements, product approval materials, User Acceptance Testing etc.
• To support the conduct of market intelligent study via regular structured product focus group to meet up with distributors, market watch and monitoring of new product launches by competitors for analysis to generate ideas and collect feedback for insurance products.
• To support on projects relating to changes due to new regulatory/PCA requirements and new systems, which include coordination with other project stakeholders such as IT, Operations, Distribution, Actuarial and Compliance.
• Organization and preparation of Product Steering Committee meetings for life insurance products.
• To support the delivery of department specific reporting and updates such as QBPR updates, PCA Product Approval Condition Monitoring, FATCA Reporting, Board Paper and PIDM Reporting.
• To support the delivery of risk management reporting such as incident reporting, risk and control self-assessment (RCSA) and any other risk reporting
• Provide on-going product support in all matters related to products including campaigns.
• Collaborate with the team members to provide timely and accurate delivery and response to product queries from internal and external stakeholders.
• Coaching and guidance to supporting executives and interns.

Reporting and Collaboration

• Report directly to the AI Lab Program Head, providing regular updates
• Collaborate closely with the AI Lab's technical and program management teams to align with AI Lab’s overall objectives
• Contribute to the development and implementation of the AI Lab's strategic roadmap

Who we are looking for:

• Bachelor's or Master's degree in Business, Marketing, Communications, or a related field
• Proven experience (3+ years) in partnership management, business development, or ecosystem engagement
• Network within the AI and innovation ecosystem, including startups, academia, and government agencies
• Excellent communication and presentation skills, with the ability to engage diverse stakeholders
• Familiarity with AI technologies and their applications in the insurance industry
• Passion for innovation and a drive to position Prudential at the forefront of AI in the insurance industry

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will be highly focused on the development of actuarial modelling to support project as well as to support actuarial teams within the company. The candidate will actively participate in and contribute to the group-wide actuarial transformation initiatives of modelling platform modernization, manage, and drive local adoption as well as involved in training for the new platform to the wider actuarial community.

Role Duties and Responsibilities:

• Be the representative and subject matter expert in actuarial modelling modernisation workstream of project and support the new platform assessment, migration and eventually roll-out to LBUs.

• Collaborate with Pricing, Reporting teams and Regional/Project counterparts to meet modelling requirements

• Ensure compliance with both local and group-wide model governance requirements

• Oversee the local changes and adoption

• Drive proof of concept / pilot project for modelling transformation locally

• Provide training for the new platform to the wider actuarial community.

Who we are looking for:

Competencies & Personal Traits

• Expert in Prophet systems (both Deterministic and Stochastic modelling) and valuation data management program (such as SQL)

• Passionate about driving excellence in insurance analytics

• Experience in managing and delivering large scaled of actuarial model changes

• Passionate about financial reporting and knowledgeable of the end-to-end valuation process

• Detailed oriented and work independently

• Strong technical and analytical skills

• Committed to excellence and always strive to deliver results with high standards

Working Experience

• At least 7-10 years of actuarial experience or any other analytical role (mostly in actuarial modelling)

• Expert knowledge of Prophet system is a must.

• Experience on Prophet ALS model is preferred.

Professional Qualifications

• Actuarial qualification is preferred but not necessary.

Education

• Degree in Actuarial, Mathematics, Statistics or Finance

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be responsible developing, implementing, and maintaining data governance frameworks and risk management strategies to ensure the integrity, confidentiality, and availability of our organization's data assets. This role requires understanding of data governance principles, risk management methodologies, and regulatory compliance requirements.

Data Governance Framework Development:

• Develop and implement data governance policies, standards, and procedures to ensure data quality, consistency, and security.
• Establish data governance frameworks and best practices to manage data assets effectively.
• Collaborate with cross-functional teams to define data ownership, stewardship, and accountability.

Risk Management:

• Identify, assess, and prioritize data-related risks and develop mitigation strategies.
• Conduct risk assessments and impact analyses to evaluate potential threats to data integrity and security.
• Monitor and report on data governance and risk management activities to senior management.

Regulatory Compliance:

• Ensure compliance with relevant data protection regulations, such as PDPA, GDPR, and other industry-specific standards.
• Develop and maintain documentation to demonstrate compliance with regulatory requirements.
• Stay up-to-date with changes in data protection laws and regulations and update policies accordingly.
• Provide advises on data related incidents and escalations as necessary

Data Quality Management:

• Implement data quality management processes to ensure the accuracy, completeness, and reliability of data.
• Develop and maintain data quality metrics and dashboards to monitor data quality performance.
• Collaborate with data owners and stewards to resolve data quality issues and implement corrective actions.

Training and Awareness:

• Develop and deliver training programs to educate employees on data governance and risk management principles.
• Promote a culture of data governance and risk awareness across the organization.
• Provide guidance and support to data owners and stewards on data governance best practices.

Stakeholder Engagement:

• Work closely with business units, IT, legal, and compliance teams to ensure alignment on data governance and risk management objectives.
• Facilitate data governance committees and working groups to drive data governance initiatives.
• Act as a liaison between business and technical teams to address data governance and risk management concerns.

Who we are looking for:

Competencies & Personal Traits

• Driven and Self-initiated individual
• Strong stakeholder management
• Strong communication skills, ability to storyline and engage in focused discussions
• When empowered, not afraid to make decisions
• Operates effectively even when things are not completely certain

Working Experience

• 4-8 years’ working experience
• Relevant experience in Consulting relating to data management or across multiple business disciplines as data governance professionals, business process engineers or business reporting functions
• Experience in working in a diverse organisation and across front to back business processes

Professional Qualifications

• Knowledge of tools and techniques of data governance
• Knowledge of tools, techniques and processes for gathering and reporting data

Education

• Degree holder of any business/ financial related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

The Wealth Protection Specialist will assist bank partner in growing the bancassurance space. You will collaborate closely with bank stakeholders to deliver customer centric recommendations focusing on health and protection needs of the bank customers and build strong and long-term customer relationships.

Job Description:

• Establish and define the customer’s protection needs
• Analyze customer financial situations to identify opportunities for recommendations and mitigate risks
• Foster and enhance relationships with customers, with focus on Health & Protection products to complement the customers' existing protection portfolio.
• Liaise with internal departments on policy fulfilment
• Achieve channel bancassurance targets in partnership segments through telemarketing and referrals

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Able to multi-task and meet tight deadlines
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• 2 years of relevant experience in bancassurance or telemarketing
• Possess CFMAS, M9, M9A, M5, and HI certifications

Education:

• Degree/Diploma in Business or related fields of study

Language:

• English

Job Profile Summary:

You will provide sound insurance and reliable financial advice to bank customers by analyzing their financial needs and exceeding their service expectations. FSCs are also to maintain a strong rapport with the bank partners and grow and strengthen relationship with bank customers.

Job Description:

Provide sound & reliable financial advice to bank customers:

• Stationed in bank branch to provide financial solutions to customers
• Establish customers' financial goals
• Determine their current financial situations to identify any shortfalls
• Develop wealth management strategies to plan for their future
• Customize solutions for individual needs and regularly review financial plans
• Be a financial solutions provider who provides affordable solutions and options to help customers achieve their financial goals
• Act as financial coach to provide guidance on saving

Maintain strong rapport with bank partner:

• Work closely with branch staff to provide innovative product solutions to address customers’ health protection and long-term savings and investment needs
• Develop & grow the business portfolio with bank partner to achieve premium growth & underwriting profit objectives

Grow & strengthen relationship with customers:

• Foster and enhance relationships with partners’ customers, with special focus on Prudential range of insurance products to complement the customers' existing financial and investment portfolio
• Provide quality, efficient after sales services

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Analytical and strong problem solving abilities
• Dynamic individual who strives in fast moving environment

Working Experience

• Minimum 1 year of relevant working experience in insurance

Education

• Degree in Business relevant fields of studies

The AI Engineer as part of the Prudential Corporate AI Lab and Incubator will support the development and run of the global AI sandbox, development of cutting-edge AI solutions, R&D and provide technical guidance and support in AI domain to the teams under incubation that develop AI Products.

The role requires a strong technical background in Data, AI and modern Cloud infrastructure, excellent technical skills, and the ability to collaborate with both internal and external stakeholders across technology, AI and business to deliver impactful AI products. The AI Engineer will work on delivery of high-quality AI products, continues improvement and experimentation and development of Prudential's AI expertise.

Job Description:

Sandbox Platform:

• Assist in the development and maintenance of the AI Lab’s global sandbox platform.
• Ensure the platform is effectively used for experimenting with AI applications.
• Contribute to the continuous improvement of the platform based on user feedback and technological advancements.
• Collaborate with cross-functional teams to integrate AI solutions into the sandbox environment.
• Provide technical guidance and support to teams using the sandbox for AI product development.

Technical AI Domain Expertise:

• Conduct research and development (R&D) to stay up-to-date with the latest advancements in AI, machine learning, Large Language Model frameworks.
• Provide technical guidance and support in the AI domain to teams under incubation that develop AI products.
• Analyse and interpret data to provide actionable insights and recommendations.

AI Development and Quality:

• Optimize and fine-tune AI models for performance, scalability, and accuracy.
• Assist in the technology aspects of the structured AI product incubation and acceleration program.
• Ensure AI Products and experiments are developed in alignment with Prudential’s core risk, data protection, technology risk management policies, and regulations.
• Contribute to the implementation of rigorous quality assurance processes to maintain the highest standards of AI solutions.
• Work on the delivery of high-quality AI products, continuous improvement, experimentation, and development of Prudential’s AI expertise.

Team Collaboration

• Collaborate with cross-functional teams, including technology, AI, and business stakeholders, to integrate AI solutions into products and services.
• Work with external partners, including higher education institutions, start-ups, and hyperscale’s expert teams and government agencies.
• Contribute to a culture of innovation, continuous learning, and knowledge sharing within the AI Lab.
• Mentor and guide junior engineers in AI and machine learning best practices

Talent Development and Ecosystem Engagement

• Contribute to the development of AI talent within Prudential through participation in education and training programs.
• Engage with the external AI ecosystem to stay updated with the latest trends and advancements.
• Represent Prudential at industry events and conferences to showcase the company’s AI capabilities.

Who we are looking for:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• Proven experience (5 years or more) in developing and deploying AI models and algorithms.
• Strong technical background in data, AI, and modern cloud infrastructure.
• Excellent programming skills in languages such as Python, R.
• Experience with machine learning frameworks and libraries (e.g., LLM frameworks, Computer Vision, NLP frameworks, TensorFlow, PyTorch, scikit-learn).
• Knowledge of data preprocessing, feature engineering, model evaluation, MLOPs, LLMOps techniques
• Familiarity with cloud platforms and services (e.g., AWS, Google Cloud, Azure).
• Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills.
• Ability & Passion for innovation and a drive to position Prudential at the forefront of AI in the insurance industry
• This role presents an exciting opportunity in Prudential's AI transformation and contribute to the company's strategic goals. The AI Lab will play a crucial role in delivering substantial business value, enhancing customer experience, and establishing Prudential as an industry leader in AI innovation.

This role presents an exciting opportunity in Prudential's AI transformation and contribute to the company's strategic goals. The AI Lab will play a crucial role in delivering substantial business value, enhancing customer experience, and establishing Prudential as an industry leader in AI innovation.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will report to the Recruitment Cluster Head and work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Profile Summary:

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will report to the Recruitment Cluster Head and work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Description:

• Drive manpower growth through identified key performance indicators.
• Provide guidance, support and direction to Agency Leaders to achieve monthly and yearly targets in line with the company’s plan in areas of recruitment and retention, and to ensure alignment with the company’s strategies.
• Identify and lead recruitment related projects/initiatives that support Agency Division in driving manpower growth.
• Work closely with Agency Leaders in identifying quality Financial Consultants through the use of selection tools and other qualitative assessment techniques including interviews.
• Oversee the systematic onboarding of new Financial Consultants through various company initiatives to develop the right foundation and positive behaviours.
• Set and track the expected standards for new Financial Consultants, and ensure that they adhere to these standards in order to build longevity in the career.
• Identify and encourage Financial Consultants who aspire to progress towards a career in agency management.

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• Minimum 3 years of relevant experience with Distribution Management or recruitment activities

Education:

• Degree in business or related fields of study

Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

The role of the Distribution Surveillance Officer reports to the Lead, Distribution Audits and Surveillance. The candidate is required to support the Distribution Monitoring team in driving the analytics capabilities and insights to better identify emerging Distribution risks.

The candidate will also support the Lead, Distribution Audits and Surveillance in monitoring the trends of complaints, investigations key compliance risk indicators and sales metrics, which will be reported back to the different Governance Committee(s) in the form of regular MI reporting.

Job Description:

Distribution Monitoring

• Administer the firm-wide market conduct risk framework to better manage Distribution market conduct risks.

• Leverage analytics capabilities and insights to better identify emerging Distribution risks. This includes monitoring trends of complaints, investigations key compliance risk indicators and sales metrics.

• Engage and conduct trainings with distribution channels to discuss and create awareness on market conduct and sales compliance issues.

• Undertake social media scanning and monitoring to identify online postings that are not in compliance with regulatory or Company requirements.

• Provide regular MI reporting to Governance Committee(s) relating to market conduct, fraud and sales metrics.

One Sanction Framework

• Maintaining the central depository of any issuance of meted sanctions in PACS through the One Sanction Framework.

• Handling any internal or external queries relating to One Sanction Framework and Police Orders/Prohibition Orders from the Police or MAS.

Distribution Audits

• Conduct agency reviews to assess Prudential Supervisors' compliance with supervisory competence standards in accordance with MAS / LIA Guidelines.

Others

• Undertake ad-hoc tasks, projects or reviews as directed by Head of Distribution Monitoring or Head of Distribution Business Partner.

Who we are looking for:

Competencies & Personal Traits

• Self-motivated and driven

• Analytical and attentive to details

• Basic understanding of the insurance industry and operations

• Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines

Working Experience:

• Preferably 1-2 years of experience in a compliance role in a financial institution or similar

• Preferably with experience in dealing with Distribution functions

Professional Qualifications:

• Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance)

Education:

• Degree, preferably in Business, Insurance or Finance related fields Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

The Wealth Protection Specialist will assist bank partner in growing the bancassurance space. You will collaborate closely with bank stakeholders to deliver customer centric recommendations focusing on health and protection needs of the bank customers and build strong and long-term customer relationships.

Job Description:

• Establish and define the customer’s protection needs
• Analyze customer financial situations to identify opportunities for recommendations and mitigate risks
• Foster and enhance relationships with customers, with focus on Health & Protection products to complement the customers' existing protection portfolio.
• Liaise with internal departments on policy fulfilment
• Achieve channel bancassurance targets in partnership segments through telemarketing and referrals

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Able to multi-task and meet tight deadlines
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• 2 years of relevant experience in bancassurance or telemarketing
• Possess CFMAS, M9, M9A, M5, and HI certifications

Education:

• Degree/Diploma in Business or related fields of study

Language:

• English

Responsibilities:

• Execute strategic GTM plans for products to drive sales and gain market share
• Effectively increase product awareness through marketing campaigns, distribution education, creation of sales tools, and partnership initiatives by working closely with product managers, sales teams, compliance, and respective stakeholders to increase market segment share of the product.
• Support development of product marketing value proposition, messaging, and marketing content for key target audience based on insights and data
• Lead the creation of below-the-line marketing materials for product launches that demonstrate product USPs and how the product addresses customer pain points. Materials include but are not limited to the brochure, playbook, eDMs, webpages, short and long-form content, videos, etc.
• Partner with other marketing team members and cross-functional teams (including Business Development, Product, Corporate Affairs, Segments, Business Analytics, Distribution Training, Events, etc.) to achieve the yearly business, commercial, and marketing targets.
• Dedicated to excellent business execution, enjoy collaborating and teamwork to manage marketing deliverables, have an eye for details, possess an innovative and creative mindset, and strong coordination of timelines and budgets.
• Manage post-implementation reviews, including monitoring KPIs, gathering insights and data to evaluate the effectiveness of campaigns and key learnings for future campaigns.

Requirements:

• Degree with at least 2 years working experience.
• Good understanding of financial products and consumer needs.
• Strong project management skills and an effective communicator.
• Strong business acumen and able to analyses business performance reports (Advance MS Excel user)
• Comfortable with working and learning in a dynamic, fast-paced environment."

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

As the Marketing Manager for our retirement solution, you will be responsible for developing and executing a go-to-market strategy that positions our products as a trusted, accessible tool for future retirees.

You’ll work closely with product development, sales, customer segment and customer experience teams to create targeted campaigns that resonate with key audiences, including those nearing retirement, young professionals with long-term goals, and others looking for security in retirement planning.

Job Description:

Strategy Development and Insights:

• Develop a compelling retirement product story and comprehensive go-to-market strategy focused on customer acquisition, engagement, and growth of share of wallet.
• Collaborate with Insights team to conduct market research to understand target customer needs, pain points, and trends in retirement planning.
• Define and refine audience segments based on demographics, psychographics, and financial goals.

Campaign Development & Execution:

• Design multi-channel marketing campaigns (digital, email, social media, content marketing, partnerships) to build awareness, drive interest and purchase.
• Lead the creation of marketing collaterals and sales tools including but not limited to videos, brochure, pitch decks, campaing materials, tailored to audience needs and concerns.
• Optimise campaign strategies to improve performance based on key metrics, such as customer acquisition cost, engagement rates, and conversion rates.
• Drive customer education and advocacy by collaborating with content team to developing educational content to help differentiate our retirement solution in the market.

Collaboration & Stakeholder Management:

• Manage a wide group of stakeholders to ensure cohesive messaging and delivery across all touchpoints.
• Collaborate within customer teams (Brand, Segments, Digital, CX, and Events) and cross-functional teams such as product development, corporate affairs, training, and sales to ensure smooth launch with end-to-end accountability of commercial delivery of product launches.
• Work closely with key internal and external stakeholders including vendors, creative and media agencies for all aspects of campaigns.

Performance Analysis & Optimisation:

• Obsessively uses data and insights to continually optimise marketing strategies, budget allocation, and resource planning and refresh customer propositions to stay relevant to our audience .
• Track and analyse key performance indicators (KPIs) to assess campaign effectiveness and ROI.

Who we are looking for:

Competencies & Personal Traits

• Strong understanding of goal-based investing, retirement planning, and consumer financial needs.
• Proven track record of successfully launching and managing multi-channel marketing campaigns.
• Analytical mindset with the ability to leverage data to make strategic decisions.
• Excellent communication skills with experience in crafting compelling product narratives.
• Familiarity with marketing automation tools, CRM platforms, and digital analytics.

Working Experience

• 5+ years of experience in product marketing, preferably within financial services, fintech, or retirement solutions.

Education

• Bachelor’s degree in Marketing, Business, Finance, or a related field. An advanced degree is a plus.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

Reporting to the Head, Agency Competence, Partnership Learning and Development, you will be a key contributor to our banca-led digital resource library, shaping our brand through engaging and informative content. Your role involves creating multimedia content related to insurance, leveraging cutting-edge technology and experimenting with new-gen AI platforms. You’ll collaborate with cross-functional teams, ensuring our content resonates with our audience and aligns with our brand voice.​

Job Description:

• Content Creation: Develop compelling multimedia content (videos, infographics, articles, podcasts) that educates, entertains, and informs our target audience about insurance.
• AI Experimentation: Dive into new-gen AI platforms, exploring their capabilities and integrating AI-generated content into our materials.
• Insurance Expertise: Understand insurance concepts, policies, and industry trends to create accurate and relevant content.
• Collaboration: Work closely with brands marketing, L&D, Compliance and product teams to maintain consistent messaging and brand representation.
• Quality Assurance: Review and edit content to ensure accuracy, clarity, and compliance.
• Performance Metrics: Monitor content performance metrics (engagement, reach, conversions) and iterate based on data insights.
• Stay Current: Keep abreast of emerging technologies, AI advancements, and multimedia trends.

Who we are looking for:

We seek a creative and tech-savvy individual who:

• Is proficient in using AI tools and platforms for content creation.
• Has familiarity with insurance terminology, products, and customer pain points.
• Thinks outside the box and experiments with novel content formats.
• Possesses excellent written and verbal communication skills.
• Ability to design compelling, digestible learning communication.
• Thrives in a collaborative, team-oriented environment.
• Is adaptable and eager to learn.

Working Experience:

• Prior experience in content creation, preferably in the insurance or financial services industry.
• A portfolio showcasing your multimedia content (please provide links or samples).
• Proficiency in AI tools (e.g., GPT-4, Canva, etc).
• Strong organizational skills and ability to meet deadlines.

Education:

• Diploma in a relevant field (e.g., Marketing, Communications, Journalism).

Language:

• Proficient in both written and spoken English

Job Description

Job Description:

• Register claims within timelines established, ensuring all data are entered accurately.
• Manage claims mailbox for incoming submissions.
• Oversee incoming and outgoing correspondences, including sorting, scanning, mailing and arranging for courier services. Ensure a log of all outgoing documents is maintained.
• Contact Financial Consultant and customers for claim cheque collection.
• Follow up on Grant and Court Order to facilitate claims payment.
• Generate letters for claims with instalment payments due.
• Making phone calls to clinics/hospitals for validation and follow up with medical institution for information/documents and on any outstanding requirements required for claims processing.
• Provide administrative support in retrieval and return of original documents to customers.
• Support the team in administrative and operational duties and ad-hoc duties as assigned.

Competencies & Personal Traits

• Customer-centric
• Self-motivated and independent with the ability to perform tasks effectively and accurately
• Team player
• Able to handle large volume of applications

Working Experience

• Passed English and Mathematics with good credit
• Good communication and interpersonal skills
• Proficient in MS Office – Word, PowerPoint, Excel, Outlook

Education

• Minimum GCE “A” levels or Diploma holder

Language

• English

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for actuarial candidate who is passionate about financial reporting, in particular IFRS17 reporting.

Job Description:

• Provide feedback to the review of the regional and local technical interpretation of the standards
• Review the business requirements according to the technical decisions for requirement of the standards
• Provide actuarial support and feedback to solution design team and IT to improve the end-to-end ETL tools for better efficiency and analysis
• Support the implementation of the changes to the end-to-end ETL tools, including development of data, model and IFRS17 reports
• Participate in UAT for ETL tools, source system changes and sub-ledger system, including business validation of the IFRS17 reports
• Ensure the end-to-end reporting process and control for Actuarial, including data preparation (set up of Prophet model, model points and assumptions) in an auditable manner for IFR17 reporting
• Participate in the Business Planning process for IFRS17 financials
• Collaborate with other local and regional teams in IFRS17 reporting
• Analyse and explain IFRS17 results and support business initiative for result improvement
• Perform reconciliation between IFRS17 basis and other reporting basis
• Support the audit on IFRS17 reporting
• Provide actuarial support to the Finance division initiative on reporting process re-engineering

Who we are looking for:

Competencies & Personal Traits

• Passionate about financial reporting
• Motivated and pro-active
• Detailed oriented and work independently
• Strong technical and analytical skills
• Committed to excellence and always strive to deliver results with high standards
• Good understanding of insurance products
• Good working knowledge of Prophet systems and valuation data management program (such as SQL) is a plus

Working Experience

• At least 4 years of relevant experience in actuarial roles or positions

Professional Qualifications

• Qualified/partly-qualified actuary from a recognized professional actuarial body

Education

• Degree in Actuarial

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be responsible developing, implementing, and maintaining data governance frameworks and risk management strategies to ensure the integrity, confidentiality, and availability of our organization's data assets. This role requires understanding of data governance principles, risk management methodologies, and regulatory compliance requirements.

Data Governance Framework Development:

• Develop and implement data governance policies, standards, and procedures to ensure data quality, consistency, and security.
• Establish data governance frameworks and best practices to manage data assets effectively.
• Collaborate with cross-functional teams to define data ownership, stewardship, and accountability.

Risk Management:

• Identify, assess, and prioritize data-related risks and develop mitigation strategies.
• Conduct risk assessments and impact analyses to evaluate potential threats to data integrity and security.
• Monitor and report on data governance and risk management activities to senior management.

Regulatory Compliance:

• Ensure compliance with relevant data protection regulations, such as PDPA, GDPR, and other industry-specific standards.
• Develop and maintain documentation to demonstrate compliance with regulatory requirements.
• Stay up-to-date with changes in data protection laws and regulations and update policies accordingly.
• Provide advises on data related incidents and escalations as necessary

Data Quality Management:

• Implement data quality management processes to ensure the accuracy, completeness, and reliability of data.
• Develop and maintain data quality metrics and dashboards to monitor data quality performance.
• Collaborate with data owners and stewards to resolve data quality issues and implement corrective actions.

Training and Awareness:

• Develop and deliver training programs to educate employees on data governance and risk management principles.
• Promote a culture of data governance and risk awareness across the organization.
• Provide guidance and support to data owners and stewards on data governance best practices.

Stakeholder Engagement:

• Work closely with business units, IT, legal, and compliance teams to ensure alignment on data governance and risk management objectives.
• Facilitate data governance committees and working groups to drive data governance initiatives.
• Act as a liaison between business and technical teams to address data governance and risk management concerns.

Who we are looking for:

Competencies & Personal Traits

• Driven and Self-initiated individual
• Strong stakeholder management
• Strong communication skills, ability to storyline and engage in focused discussions
• When empowered, not afraid to make decisions
• Operates effectively even when things are not completely certain

Working Experience

• 4-8 years’ working experience
• Relevant experience in Consulting relating to data management or across multiple business disciplines as data governance professionals, business process engineers or business reporting functions
• Experience in working in a diverse organisation and across front to back business processes

Professional Qualifications

• Knowledge of tools and techniques of data governance
• Knowledge of tools, techniques and processes for gathering and reporting data

Education

• Degree holder of any business/ financial related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.