Total 5 job vacancies by Rah Tech Pte. Ltd.

Responsibilities:

• Involved in the direct sales process by managing new/existing accounts
• Drive sales revenue growth through new project identification, creation and cross-sell opportunities
• Identify & Work closely with clients to identify their IT Cybersecurity needs
• Maintaining great working relationships with clients
• Work with technical team to present a competitive analysis, proposals and solutions to response to client
• Responsible for preparation and submission of bids documents and proposals
• Liaise with Vendors/partners to establish great partnerships

Requirements:

• Experience selling integrated IT cyber security solutions
• Track record of achieving targets
• Effective at communicating with an audience
• Able to conduct product demonstrations
• Experience in applying solution-selling methodologies to improve corporate revenue growth

Preferred Skills /Qualities:

• Good all round knowledge of IT CyberSecurity Market in commercial sector
• Good interpersonal, communication and presentation skills
• Strong Team Player
• High level of attention to detail
• Relevant IT diploma or IT vendors certifications is preferred

• Technical Support: Providing technical assistance to users experiencing issues with hardware, software, networking, and other IT-related problems. This can involve troubleshooting, diagnosing problems, and implementing solutions.
• Helpdesk Ticket Management: Managing helpdesk tickets by logging, prioritizing, tracking, and resolving issues in a timely manner. This often involves using helpdesk software to organize and streamline support requests.
• Hardware and Software Installation: Installing, configuring, and maintaining hardware devices such as computers, printers, scanners, and mobile devices. Also, installing, updating, and troubleshooting software applications and operating systems.
• Network Support: Assisting with network-related issues such as connectivity problems, VPN configurations, LAN/WAN troubleshooting, and firewall settings.
• Security Management: Implementing and enforcing security policies, protocols, and best practices to protect IT systems and data. This includes antivirus software management, data backup procedures, and user access control.
• Remote Support: Providing remote assistance to users who are working off-site or in remote locations. This may involve using remote desktop tools and virtual private networks (VPNs) to troubleshoot and resolve issues.
• Documentation: Creating and maintaining documentation such as technical guides, troubleshooting procedures, system configurations, and user manuals. This helps ensure consistency and facilitates knowledge sharing within the IT team.
• Collaboration: Collaborating with other IT team members, such as system administrators, network engineers, and software developers, to resolve complex issues and implement IT projects.
• Continuous Learning: Staying updated with the latest technologies, trends, and best practices in the IT industry. This includes participating in training programs, certifications, and self-study to enhance skills and knowledge.

· Providing administrative support to executives and managers.

· Handling correspondence, emails, and phone calls.

· Managing office supplies, equipment, and maintenance

· Maintaining and updating databases, spreadsheets, and filing systems.

· Ensuring accuracy and completeness of data records.

· Processing Invoices, Delivery Orders and Purchase Orders and liaise with vendors on delivery

· Performing other administrative tasks as assigned

Responsibilities:

· Project Deployment and Troubleshooting of IT Network Infrastructure, Wifi, Endpoint protection, Firewalls

· Onsite Support and Troubleshooting for IT issues

· Deployment and Troubleshooting of M365 Solutions

· Administration of Windows Server Operating Systems, User Management, Permissions, Security Updates and Patches

· Perform upgrades and maintenance activities

· Constant training will be provided for future career growth in IT industry

Responsibilities:

• Support End Users Computing Infrastructure (PC/Laptops, Tablets, Mobile Devices, Printers, Windows, Mac OS, IOS, Android and basic usage applications)
• Onboard/Offboard Users and provision their devices
• Involved in hands-on technical troubleshooting, support and advice users on their systems related issues or queries
• Perform administration/maintenance of systems, patching and updates.
• Suggest improvements by providing technical specifications for system/ process enhancement;
• Involved and improves IT corporate governance such as policies, standards and best practices
• Ensure IT systems are operating with high efficiency;
• Prepare and tidy IT scheduled reports
• Develop, implementing and updating documentation and user guides.
• Perform remedies on IT alerts and/or issues that Internal monitoring team flagged out.
• Escalate higher level or unresolved issues to Internal Team

Requirements:

• Diploma/Degree in Computer Engineering or Technology, Information Technology (IT)
• Strong interpersonal communication skills with internal team and end users
• Knowledge in Microsoft Office, M365, Intunes, Endpoint protection software preferred
• Knowledge in Azure management, any Certification in Microsoft Azure or M365 will be great
• Great interest in IT and adapt to new technology change