Attend to customers on motor insurance accident claims reporting
Liaise with respective insurance companies’ Motor Claims Department for the ac..
Attend to customers on motor insurance accident claims reporting
Liaise with respective insurance companies’ Motor Claims Department for the accurate and timely submission of accident reports and all matters relating to motor accident claims
Follow–up with customers and insurance companies for payment of Excess on own damage claims and repair costs on third-party claims
Manage and monitor aging reports to update management on the status of difficult cases on loss of use or settlements issues, etc.
Administer documentation for costs, claims, and vehicle history files
Ensure all customer issues or complaints reported are resolved and addressed promptly to ensure customer satisfaction
As and when required, attend to all daily intakes of customers’ cars for repair and servicing professionally and quickly diagnose and provide professional advice for appropriate repairs or servicing or technical assistance
Perform other duties as assigned by the After-sales Manager
