Total 2 job vacancies by Rimowa Singapore Pte. Ltd.

Your area of responsibility

• Manage check up to identify area to repair on the suitcase.
• Repair aluminum and polycarbonate suitcases according to Client’ requirements: drilling, screwing, riveting, sewing, gluing, dent removal, filing, lining.
• Use equipment & tool s: gluing machine, riveting machine, sewing machine.
• Use of our IT system to create Repair Order, to order spare parts, to realize cycle count
• Packing and unpacking the cases

Your profile

• You have a talent for manual works.
• You are efficient and meticulous in your work.
• You are interested in high-quality products with tradition.
• You are organized, structured and a team player.
• You know how to use a computer.

Roles & Responsibilities:

To contribute to overall Client Care Service by:

· Repairing all assigned cases and ensure all repairs are conducted in accordance to RIMOWA Guidelines

· Upkeep of the repair workshop and equipment

1. Technical (70%)

· Repair and service all cases assigned

· Check and examine case for areas of damage/requirements not stated in Service Form (Cross examine with Workshop Supervisor to confirm before proceeding)

· Conduct QC upon completion

· Ensure all cases are handled with care and precautions made to prevent inflicting of new scratches and damages to the case

· Ensure case is cleaned before transferring to QC station

2. After-Sales Operations (20%)

· Consult with Workshop Supervisor and Client Care Manager when case cannot be repaired or serviced by RIMOWA guideline

· To monitor inventory of parts and alert Workshop Supervisor for replenishment

· Ensure all tools and equipment are maintained and replaced whenever required

· Ensure overall tidiness of work bench, tools and equipment

· Ensure workshop safety throughout daily work

· Ensure QC-ed cases are placed at the correct out bound stations

· Hand service form of completed case to Reception to contact customer for collection

3. Attitude & Team Spirit (10%)

· Support and assistance to team mates to achieve efficiency and productivity, and commitment to ongoing improvement