Total 2 job vacancies by Rmr Global Services Pte. Ltd.

A Cleaning Operations Manager in Singapore is responsible for overseeing the entire cleaning operation, ensuring efficient service delivery, quality control, staff management, and compliance with local regulations. This role often involves higher-level strategic planning and coordination compared to a Cleaning Service Manager, focusing on broader operational management and optimization. Below are the key duties and responsibilities of a Cleaning Operations Manager in Singapore:

1. Operational Oversight

• Manage Daily Operations: Oversee all cleaning activities for various clients (residential, commercial, or industrial) to ensure seamless operations and high-quality service delivery.
• Develop Operational Strategies: Design, implement, and continuously improve operational processes for cleaning services, from scheduling to execution, to maximize efficiency.
• Monitor and Optimize Resource Utilization: Ensure that staff, equipment, and materials are efficiently used, minimizing waste while maximizing productivity.
• Coordination Between Departments: Collaborate with other departments, such as human resources, procurement, and safety, to ensure smooth operations across the cleaning service division.

2. Team Management and Leadership

• Staff Recruitment and Training: Oversee the recruitment, hiring, training, and professional development of cleaning staff, ensuring they meet the company’s standards and local safety regulations.
• Team Supervision and Support: Provide leadership and direction to cleaning staff and supervisors, ensuring they are motivated, productive, and adhering to schedules.
• Scheduling and Shift Planning: Plan and manage staff rosters to ensure adequate coverage for all cleaning assignments, optimizing labor costs while maintaining service quality.
• Performance Monitoring and Feedback: Conduct performance evaluations for team members and provide constructive feedback, addressing performance issues when necessary.

3. Quality Assurance and Service Delivery

• Quality Control: Conduct regular quality audits and inspections to ensure cleaning standards are consistently met and implement corrective actions where necessary.
• Client Relationship Management: Maintain strong client relationships by proactively addressing concerns, conducting regular check-ins, and ensuring their satisfaction with cleaning services.
• Customized Service Offerings: Ensure that cleaning services are tailored to meet the specific needs of each client, which may include specialized cleaning requirements for different sectors (e.g., healthcare, hospitality, or office spaces).

4. Health, Safety, and Compliance

• Regulatory Compliance: Ensure that all cleaning activities comply with Singapore’s regulatory standards, including safety laws, environmental regulations, and waste management protocols.
• Safety Protocols: Oversee the implementation and enforcement of health and safety standards to protect staff and clients. This includes training staff on the safe use of cleaning chemicals and equipment.
• Incident Management: Investigate accidents or incidents related to cleaning operations, implementing corrective measures and reporting to authorities as required.

5. Budgeting and Cost Control

• Budget Management: Develop and manage the cleaning department’s budget, including labor costs, equipment procurement, and cleaning supplies.
• Cost Optimization: Monitor operational costs and implement strategies to improve cost efficiency without compromising service quality.
• Procurement Management: Oversee the procurement and maintenance of cleaning supplies, tools, and equipment, ensuring cost-effective purchasing and proper stock levels.

6. Client and Contract Management

• Client Liaison: Act as the primary point of contact for clients, ensuring they are kept informed of service schedules, any changes, and resolving any issues that arise.
• Contract Negotiation and Renewal: Negotiate service contracts with clients, renew existing contracts, and manage any changes to terms or services as needed.
• Service Agreements: Ensure that service agreements and contracts align with the company’s standards, including the scope of services, schedules, and pricing.

7. Data and Reporting

• Report Generation: Prepare and present regular reports on operational performance, client satisfaction, staff performance, and financial metrics to senior management.
• Record Keeping: Maintain accurate and up-to-date records of cleaning schedules, client preferences, supplies usage, and incidents.
• Performance Metrics: Track and report on key performance indicators (KPIs), such as cleaning quality, employee productivity, client retention, and budget adherence.

8. Business Development and Growth

• Market Research: Stay informed on industry trends, new cleaning technologies, and sustainability practices, and incorporate these into the company's operations where applicable.
• Client Acquisition: Work with the sales and marketing teams to secure new business and expand the client base, ensuring a steady growth of the company’s cleaning operations.
• Service Innovation: Identify opportunities for new service offerings, such as eco-friendly cleaning solutions or specialized cleaning for specific industries, and implement them to stay competitive in the market.

9. Environmental Sustainability

• Sustainability Practices: Develop and implement environmentally friendly cleaning practices, such as the use of green cleaning products, waste reduction strategies, and energy-efficient equipment.
• Compliance with Environmental Regulations: Ensure that cleaning operations adhere to Singapore’s environmental regulations regarding waste disposal, chemical usage, and pollution control.

10. Crisis Management and Problem Resolution

• Addressing Client Complaints: Handle and resolve client complaints or service disruptions promptly and professionally, ensuring customer satisfaction is maintained.
• Incident Management: Respond effectively to emergencies or unexpected challenges, such as large-scale cleaning projects or staffing shortages, ensuring business continuity.

Skills and Qualifications:

• Experience: Typically requires 5+ years of experience in operations or cleaning management, with a proven track record in leadership and operational excellence.
• Leadership: Strong leadership and team management skills are essential to guide diverse teams and ensure the success of cleaning operations.
• Financial Acumen: Experience in budgeting, cost control, and financial planning for operations.
• Problem-Solving: Ability to identify operational inefficiencies and develop effective solutions.
• Communication: Excellent verbal and written communication skills to interact with clients, staff, and senior management.
• Knowledge of Industry Standards: Familiarity with local regulations in Singapore related to cleaning, health and safety, and environmental policies.
• Technology Proficiency: Comfort with using software for scheduling, reporting, inventory management, and performance tracking.

Industry-Specific Requirements:

• Certifications: Professional certifications such as those from the Institute of Cleaning and Restoration Certification (ICRC) or other industry-standard credentials can be advantageous.
• Workplace Safety: Knowledge of Singapore’s Workplace Safety and Health (WSH) Act and other relevant health and safety legislation is essential.
• Language Skills: Proficiency in English is required, and knowledge of additional languages such as Mandarin can be beneficial when dealing with a diverse client base.

A Cleaning Service Manager in Singapore oversees the management and coordination of cleaning services provided to clients in various sectors such as residential, commercial, and industrial environments. Their responsibilities extend to ensuring the delivery of high-quality cleaning services, managing cleaning teams, maintaining compliance with local regulations, and optimizing the operations of cleaning services. Here's a breakdown of key duties and responsibilities of a Cleaning Service Manager in Singapore:

1. Staff Management and Supervision

• Hiring and Training: Recruit, train, and onboard cleaning staff, ensuring they understand cleaning protocols, safety standards, and customer service expectations.
• Team Leadership: Supervise cleaning teams and ensure they are performing their duties efficiently and professionally.
• Scheduling and Shift Management: Develop and manage work schedules, ensuring adequate staffing levels for various shifts and client needs.
• Performance Monitoring: Evaluate employee performance, provide feedback, and take corrective actions when needed.

2. Quality Control and Service Delivery

• Inspections: Conduct regular site inspections to ensure that cleaning standards are being met and maintain cleanliness and hygiene levels.
• Client Satisfaction: Ensure that all cleaning services meet or exceed client expectations and handle customer feedback or complaints effectively.
• Service Customization: Tailor cleaning services to the specific needs of different clients, whether they are residential, corporate, or industrial.

3. Operational Management

• Inventory and Supplies: Oversee the procurement, management, and maintenance of cleaning supplies and equipment.
• Equipment Maintenance: Ensure that cleaning tools and machines are in good working condition and arrange for repairs or replacements as needed.
• Cost Management: Monitor operational costs, including staff wages, cleaning supplies, and equipment, to ensure efficient resource utilization and minimize waste.

4. Compliance and Safety

• Regulatory Compliance: Ensure adherence to local laws and regulations related to health, safety, and environmental standards, including waste management and disposal.
• Health and Safety: Implement and enforce safety protocols to prevent accidents and injuries, such as the proper handling of cleaning chemicals and equipment.
• Training on Safety Standards: Conduct regular training on workplace safety and cleanliness for staff, ensuring compliance with Singapore's Workplace Safety and Health (WSH) regulations.

5. Client and Relationship Management

• Client Communication: Serve as the primary point of contact for clients, responding to queries, resolving issues, and maintaining positive relationships.
• Contract Management: Manage and renew service contracts, ensuring terms are met and renegotiating as necessary.
• Proposals and Negotiations: Prepare quotations for potential clients, negotiate service terms, and close contracts.

6. Administrative and Reporting Duties

• Reporting: Maintain records of services rendered, customer feedback, inventory usage, and staff performance.
• Budget Management: Prepare and monitor the cleaning department’s budget, reporting on financial performance.
• Documentation: Keep accurate documentation on cleaning schedules, customer agreements, and any incidents that may arise.

7. Business Development and Growth

• Expanding Client Base: Actively seek new business opportunities and client referrals to grow the company's customer base.
• Promotions and Marketing: Coordinate marketing activities to promote the company’s cleaning services in Singapore.
• Trend Monitoring: Stay updated on industry trends and innovations in cleaning technologies or green cleaning practices, and implement new solutions to improve services.

Skills and Qualifications:

• Experience: At least 3-5 years in a managerial role within the cleaning industry or a related field.
• Leadership: Strong leadership and interpersonal skills to manage teams and build customer relationships.
• Organization: Excellent organizational and time-management abilities.
• Problem-solving: Ability to address and resolve issues effectively, from client complaints to operational inefficiencies.
• Communication: Clear communication skills for interacting with clients, staff, and suppliers.
• Technical Skills: Knowledge of cleaning equipment, supplies, and cleaning techniques.
• Compliance Awareness: Familiarity with the regulatory framework and safety standards in Singapore.

Industry-Specific Requirements:

• Certifications: Depending on the type of cleaning services offered, a Cleaning Service Manager may be required to hold certifications in cleaning management or safety, such as the Workplace Safety and Health (WSH) Certification or ISO 9001 for quality management.
• Language Skills: Proficiency in English is often required, and knowledge of other languages such as Mandarin may be beneficial when dealing with clients in Singapore’s multicultural environment.