Total 9 customer service job vacancies in Singapore

Key Responsibilities

1. Leadership and Team Management

• Lead, mentor, and manage a team of marine service executives and coordinators.
  Allocate resources effectively and ensure team members meet performance objectives.
  Provide training and development opportunities to enhance team capabilities.
  

1. Operational Oversight : Oversee daily marine operations, including vessel scheduling, port clearances, and service arrangements.
   Ensure seamless coordination with port authorities, agents, and vendors to meet operational demands.
   Implement and monitor standard operating procedures (SOPs) to optimize efficiency.
   
2. Client and Stakeholder Management : Serve as the primary contact for key clients, ensuring satisfaction and resolving any escalated issues.
   Build and maintain strong relationships with clients, port authorities, and service providers.
   Identify and pursue opportunities for business growth and service improvement.
   
3. Regulatory Compliance and Documentation : Ensure compliance with international and local maritime regulations, environmental standards, and company policies.
   Oversee the preparation and submission of all required shipping and operational documentation.
   Conduct regular audits to ensure documentation accuracy and adherence to standards.
   
4. Cost and Budget Management : Develop, manage, and monitor the department’s budget to ensure cost efficiency.
   Analyze operational costs and implement strategies to optimize spending without compromising service quality.
   Provide regular financial and operational performance reports to senior management.
   
5. Strategic Planning and Improvement : Drive continuous improvement initiatives to enhance service delivery, streamline processes, and achieve key performance indicators (KPIs).
   Monitor industry trends and emerging technologies to maintain a competitive edge.
   Collaborate with senior management to align marine operations with company goals and strategies.
   

Qualifications and Skills

• Bachelor’s degree in Maritime Studies, Logistics, Business Management, or a related field (Master’s degree preferred).
• Minimum of 5–8 years of experience in marine services or shipping operations, with at least 3 years in a managerial role.
• Strong knowledge of international maritime regulations, port operations, and logistics.
• Proven leadership skills, with experience managing and motivating diverse teams.
• Excellent problem-solving, decision-making, and organizational skills.
• Strong communication and interpersonal skills to build relationships with clients and stakeholders.
• Proficiency in MS Office and marine operations software.

Key Responsibilities

1. Operations CoordinationManage day-to-day operations, including vessel arrival/departure schedules and service requirements.
   Liaise with port authorities, agents, and service providers to ensure seamless execution of services.
   Oversee bunkering, provisioning, and other service arrangements as required.
   
2. Client ManagementAct as the main point of contact for vessel masters and clients, addressing queries and concerns promptly.
   Ensure all services are delivered in line with client expectations and contracts.
   Maintain strong relationships with existing clients and identify opportunities to enhance satisfaction.
   
3. Documentation and CompliancePrepare and review shipping documentation, including manifests, bills of lading, and port clearance documents.
   Ensure compliance with local and international maritime regulations and company policies.
   Maintain accurate records of services provided and costs incurred.
   
4. Cost Control and ReportingMonitor expenses related to vessel services and ensure cost-effectiveness.
   Prepare and submit operational reports, including cost analysis and service summaries.
   Assist in budget preparation and performance tracking.
   
5. Stakeholder EngagementBuild and maintain positive working relationships with port authorities, customs officials, and third-party vendors.
   Coordinate with internal teams such as procurement, finance, and operations to ensure efficient service delivery.
   

Qualifications and Skills

• Bachelor’s degree in Maritime Studies, Logistics, or a related field (or equivalent experience).
• Knowledge of marine and shipping operations, including port regulations and vessel requirements.
• Strong organizational and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills to interact effectively with diverse stakeholders.
• Proficiency in relevant software, including MS Office and maritime logistics systems.
• Ability to work under pressure and in a fast-paced environment.

Job description:

• Manage the end-to-end recruitment process, including job postings, screening, interviews, and onboarding.
• Maintain and update employee records and HR databases.
• Support payroll processing and ensure accuracy in employee compensation.
• Assist in organizing training sessions, workshops, and team-building activities.
• Handle employee queries and provide guidance on HR policies and procedures.
• Monitor compliance with labor laws and company policies.
• Contribute to the development and implementation of HR initiatives and systems.

Requirements:

• Diploma or Degree in Human Resources, Business Administration, or a related field.
• Proven experience in an HR role (1–3 years preferred).
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and HR software/tools is an advantage.

Key Responsibilities:

• Develop and implement HR strategies that align with the organization’s objectives and business needs.
• Oversee talent acquisition processes to attract and retain top talent.
• Lead initiatives to improve employee engagement, satisfaction, and retention.
• Manage compensation, benefits, and performance appraisal systems.
• Ensure compliance with labor laws and regulatory requirements.
• Develop and monitor HR metrics to track the effectiveness of HR programs.
• Advise senior management on HR-related matters and provide strategic counsel.
• Cultivate a culture of diversity, inclusion, and continuous learning within the organization.

Requirements:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with at least 3 years in a leadership role.
• Will be considered for director role, depending on seniority
• Strong knowledge of labor laws and HR best practices.
• Proven ability to lead and develop teams.
• Excellent communication, decision-making, and organizational skills.
• Strategic mindset with the ability to execute at a tactical level.

Key Responsibilities:

• Develop and implement HR strategies that align with the organization’s objectives and business needs.
• Oversee talent acquisition processes to attract and retain top talent.
• Lead initiatives to improve employee engagement, satisfaction, and retention.
• Manage compensation, benefits, and performance appraisal systems.
• Ensure compliance with labor laws and regulatory requirements.
• Develop and monitor HR metrics to track the effectiveness of HR programs.
• Advise senior management on HR-related matters and provide strategic counsel.
• Cultivate a culture of diversity, inclusion, and continuous learning within the organization.

Requirements:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with at least 3 years in a leadership role.
• Will be considered for director role, depending on seniority
• Strong knowledge of labor laws and HR best practices.
• Proven ability to lead and develop teams.
• Excellent communication, decision-making, and organizational skills.
• Strategic mindset with the ability to execute at a tactical level.

ROLES & RESPONSIBILITIES

• Take over the order markings for loading from Loading QC.
• Ensure the order markings are prepared according to the DN Summary List.
• Verify that the order markings are ready against the Loading Checklist to ensure no missing pallets.
• Verify that the DN Summary Orders and Loading Checklist for the delivery are prepared before loading.
• Hand over the DN to the Driver and Loading Checklist for Drive acknowledgement after loading.
• Reports to immediate superior and HOD on any quality issues identified.
• Perform work activities assigned efficiently and accurately to maintain the quality of work.
• Ensure proper use of the MHEs and maintenance of the MHEs.
• Compliance with the quality, environmental, health and safety system procedures, work instructions and safe work procedures.
• Maintain the Warehouse Operation area housekeeping.
• Ensure own safety during working in the Warehouse.
• Must be aware of the hazards and risks involved in the work assigned.

WORKING REQUIREMENTS

• Minimum “O” level or equivalent
• Minimum 1 year of Warehouse environment experience
• Computer literate
• Good communicator
• Can work independently
• Team player
• Possess a valid Forklift License
• Able to operate the warehouse reach truck / stacker

Responsibilities:

• Perform the work activities as assigned (receiving, picking, packing and closing)
• Ensure the daily tasks assigned are completed daily.
• Perform work activities assigned efficiently and accurately to maintain the quality of work.
• Ensure proper use of the MHEs and maintenance of the MHEs.
• Compliance with the quality, environmental, health and safety system procedures, work instructions and safe work procedures.
• Maintain the Warehouse Operation area housekeeping.
• Ensure own safety during working in the Warehouse.
• Must be aware of the hazards and risks involved in the work assigned.
• Access to the IT system according to the authorised function.

Requirements:

• Minimum “O” level or equivalent
• Minimum 1 year of Warehouse environment experience
• Good communicator
• Can work independently
• Team player
• Possess a valid Forklift License
• Able to operate the warehouse reach truck / stacker

ROLES & RESPONSIBILITIES

• Handle SG spares RFQ-sales processes from start to end.
• Develop and execute strategies to effectively market and sell spare parts.
• Draft and submit detailed proposals, including both technical specifications and commercial terms.
• Communicate with clients, negotiate terms, and ensure their needs are met throughout the sales process.
• Collaborate closely with HQ in China for technical support and training.
• Build and maintain strong customer relationships through high-quality and frequent interactions.
• Manage ongoing project activities and provide post-sales support to ensure customer satisfaction.
• Identify growth areas and take proactive actions to expand the spares business in Singapore.

WORKING REQUIREMENTS

• Tertiary qualification in Mechanical, Industrial Engineering, or a related field.
• Minimum of 5 years of experience in roles related to sales, purchasing, or project management, preferably within the spare parts.
• Strong maritime technical acumen, with the ability to interpret technical drawings and specifications.
• Experience in managing RFQ-sales processes and preparing detailed proposals.
• Proven track record of establishing and maintaining customer relationships.
• Self-motivated, able to work independently, and comfortable with remote work arrangements.
• Excellent communication, negotiation, and interpersonal skills.
• Willingness to travel and spend approximately 1 month in China for initial training.
• Ability to act on initiative in a proactive manner and manage time effectively.
• Candidates who can communicate in Mandarin will be highly preferred, as many of our customers and colleagues speak Chinese as their mother tongue.

ROLES & RESPONSIBILITIES

• Attending to customer enquiries via email or phone call.
• Calling Agent/Supply Boat & Vessel for POD endorsement.
• Data Entry
• Support Daily Operation
• Cash Handling and submission to Finance
• 3rd party documents Handling.
• Complete other tasks assigned by Operation and Logistics Manager

WORKING REQUIREMENTS

• Secondary, GCE N or O Level, ITE or equivalent
• Fluent in spoken & written English
• Minimum 1 to years relevant working experience
• Knowledge of MS- Office tools and AX system.
• Strong team player with a positive attitude, good communication，
• Hardworking
• Strong sense of responsibility
• Problem solving and innovation skills
• A good judgment with the analytical skill
• A rigorous work attitudes
• Hold fast to Confidentiality Rules and Regulations