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job vacancies by S M Performance Pte. Ltd.
https://jobstore.com.sg/trace/6540828
S M Performance Pte. Ltd.
Car Service Advisor
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 day ago
Key Responsibilities Sales-Oriented: Generate and increase sales revenues, hitting sales targets. Customer Liaison: Provide expert guidance and s..
Key Responsibilities
Sales-Oriented:
Generate and increase sales revenues, hitting sales targets.
Customer Liaison:
Provide expert guidance and support to customers regarding vehicle maintenance and repair services.
Service Coordination:
Facilitate vehicle check-in and check-out processes.
Conduct test drives with customers to identify concerns or issues.
Offer service recommendations, including intervals, warranties, and maintenance procedures.
Quotations and Pricing:
Prepare accurate cost estimates and repair quotes in accordance with the Singapore automobile industry.
Strategically develop competitive pricing to maximize sales.
Customer Satisfaction:
Regularly update customers on the status of their vehicles.
Follow up post-service to ensure satisfaction.
Encourage positive customer reviews on Google.
Vehicle Quality Assurance:
Perform Pre-Delivery Inspections (PDI) to guarantee vehicle quality.
Collaborate with internal departments to address any PDI rectifications.
Technical Expertise:
Troubleshoot basic vehicle faults and problems.
Assist sales personnel with administrative and technical support during vehicle delivery.
Requirements
Experience:
Minimum of 2 years in a Singapore workshop or agent role.
Class 3 driving license with 2 years of experience.
Strong communication and interpersonal skills to effectively liaise with customers and internal teams.
Sales-driven mindset with a proven ability to meet and exceed targets.
Proficient in preparing and managing service documentation.
Knowledge of vehicle maintenance and repair procedures.
Ability to speak English and mandarin fluently, other languages are a bonus.
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