Job Overview
To process Customer’s Purchase Orders via internal systems and manage Customer queries.
Roles & Responsibilities
· Processing Customer Purchase Orders via In-House ERP systems.
· Customer interface for production requirement and progress reporting.
· Handle administrative functions relating to customer’s repair orders.
· Update Contract Summary Database (Creation, Ad-hoc for Customers and Aircraft Type)
· Providing timely response to customer Commercial queries via phone/email.
· To provide monthly open order reports and delivery reports to customers.
· To advise customer on rotable or replacement parts to complete build on time.
· To provide support to Customer Support Managers/Directors.
· Coordinating Working Party or Tool Loan request with the Technical Team based on Customers’ requirements.
· To provide contract/agreements to customers for Landing Gear Loan on AOG basis.
· Invoicing Customers for working party/ tool loans/ Landing Gear loans.
· Backup to other Commercial Customer Service Executive.
· Facilitate and coordinate site visits/table inspections for workshop.
· Feedback and follow up on Customer Warranties.
· Contribute to Process improvements.
Job Requirements
· Diploma in Business Administration/Logistics/Supply Chain Management or any other related disciplines.
