Sandvik is a high-tech and global engineering Group with about 43,000 employees with a strong commitment to enhancing customer productivity, profitability and safety. Our operations are based on unique expertise in materials technology, extensive knowledge about industrial processes and close customer cooperation. This combination, coupled with continuous investments in research and development (R&D), has enabled us to achieve world-leading positions. We are seeking for people who are passionate in their work and possess the drive to excel to join us as:
Contract Outbound Planner (6 - 8 months)
The Outbound Planner is responsible for the order fulfilment to the End Customers. Meeting the service requirements agreed between the Customers and Sandvik Mining.
Job Description
1. Management of order fulfilment and delivery with a focus on efficiency and customer satisfaction. Accountable to the Sales Areas and Customers for performance.
2. Job activities include but not limited to:
- Daily Communication with End Customer, Sale Areas and Distribution Services
- Execution of Customer orders and ensure its correctness and completeness
- Monitor Order Fulfilment (Order To Delivery)
- Ensure right usage of Criticality code and mode of transportation
- Expedite Orders and seek alternative for long lead time parts
- Initiate improvement to optimize cost for Sales Area and Customers
- Prepared Monthly Service Level Report
- Schedule and Conduct conference call (Go to Meeting) with Sales Area & prepare minutes
- Communication with Global Pricing Team on the price update in the Sales Area System
- Communication with Freight Team to ensure shipment arrive at the agreed time line
- Additional duties given by the Management
- Run Aging report to ensure all the outstanding order been scheduled and update due dates for region to have information of order availability date
3. Investigate, follow up & resolve LPS such as:
- Item no price, expedite delivery dates, issue credit note/ misc. invoices, check with TSD for any technical issues.
- Monitor Emergency Orders up to POD
- Sales Area special requirement such as:
- Inspection arrangement, container arrangement, L/C arrangement, FOB, Ex-work term shipping arrangement & documents preparation & follow up if required to claim from Zurich.
Your Profile
- Diploma in Logistics Management / Bachelor in Logistics
- Prefer with work experience (3 to 5 years) in supply chain or customer service environment
- Strong Customer service background
- Strong Knowledge of Logistics Systems and Supply Chain understanding
- Good Knowledge of ERP systems and business management tools (System 21/ Aurora / Maximo, etc.)
- Competent in MS Excel.
- Ability to perform logical data analysis and problem solving.
