As a Data Center Engineer plays a crucial role in maintaining the operational integrity of the data center by providing support in ticket resolution, hardware replacement, fiber cabling patching, and fiber testing. This position requires strong technical expertise, problem-solving skills, and a commitment to ensuring the seamless functioning of data center infrastructure. This role may require occasional lifting, physical work, and work in environments with controlled temperature and humidity. Data Center Engineers are expected to adhere to safety protocols and maintain a high level of attention to detail in all tasks.
As a Data Center Engineer is a vital part of our infrastructure support team, ensuring the continuous operation of our data center. If you are a dedicated professional with the required technical skills and a passion for maintaining high-performance data center environments, we encourage you to apply.
Roles and Responsibilities
Ticket Support
- Provide efficient and effective resolution of incoming tickets related to data center equipment, network, and infrastructure issues.
- Troubleshoot hardware and network problems and escalate complex issues when necessary.
Hardware Replacement
- Perform hardware replacements and upgrades, including servers, switches, routers, and other data center equipment.
- Coordinate with vendors and maintain an inventory of spare parts and replacement components.
Fiber Cabling Patching
- Configure and manage fiber cabling infrastructure, ensuring proper connections and patching in line with industry standards.
- Document and maintain accurate records of all fiber cabling changes and configurations.
Fiber Testing
- Conduct rigorous fiber testing to identify and resolve connectivity issues and optimize network performance.
- Utilize testing equipment to certify and troubleshoot fiber optic connections.
Preventive Maintenance
- Develop and implement a proactive maintenance schedule to prevent downtime and ensure equipment reliability.
- Keep data center infrastructure up to date with the latest technologies and best practices.
Documentation
- Maintain detailed documentation of data center configurations, changes, and troubleshooting procedures.
- Ensure that documentation is up-to-date and accessible to the relevant teams.
Collaboration
- Collaborate with cross-functional teams, including network engineers, system administrators, and data center staff, to address complex issues and improve data center operations.
Data Storage and Back-up
- Manage data storage systems.
- Implement data backup and disaster recovery solutions to ensure data integrity and availability.
Environmental Control
- Monitor and maintain environmental control systems, including cooling and power supply, to ensure optimal operating conditions for servers and networking equipment.
Any other ad-hoc duties required by Management.
Job Qualifications
- Minimum Diploma or bachelor’s degree in a Computer Science, Information Technology or related field.
- 1-2 years of working experience.
- Proven experience in data center operations, preferably in a similar role.
- Strong knowledge of data center hardware, fiber cabling, and networking technologies.
- Certification in relevant areas, such as Cisco CCNA, CCNP, or equivalent, is a plus.
- Proficiency in troubleshooting and problem-solving in a high-pressure, fast-paced environment.
- Excellent communication and teamwork skills.
- Able to participate in an on-call rotation if necessary.
- Physical fitness for handling equipment and performing maintenance tasks.
