Total 4 job vacancies by Singapore Cancer Society

Purpose of the Role:

This is a hybrid marketing and cafe operations role. SCS runs Cafe Campung at our office premise that aims to promote outreach and befriending of cancer patients. Imagine running a cafe with a cause.

Reporting to the manager, the Café Supervisor will be part of the PSS Community Development Team (CDT), focusing on Café operations as well as the outreach efforts of the café.

Your primary role is to ensure the setup and smooth operations Café Campung. You will provide administrative, marketing, planning, training, and operational support based on the proposal model as part of the café’s initiative.

Also, as a staff under PSS CDT, you will support BEACON (Befriend, Education and Advocate for a Cancer Outreach Network) programme involving befriending where the café is involved.

Key Responsibilities:

1. Marketing

• Plan, establish and support café’s promotional efforts within SCS and NCCS. Be the bridge between patients and prospective stakeholders involved in the process. This may include, but not limited to special event planning, café collaterals design and print.
• Drive social media marketing of the café to build digital footprint on the café.
• Develop a guide for healthcare professionals within NCCS to enhance word of mouth outcome and patrons who want privacy.
• Encourage positive interactions among café patrons.

2. Operations& Customer Service

• To educate café staff on customer service and handling of difficult patrons effectively. Ensure reasonable quality of customer services at all times; and support service recovery and complain matters when required.
• To operate opening, running and closing of café based on SOP. To maintain hygiene and cleanliness of café and equipment.
• Rostering of café manpower to ensure operations run smoothly during café opening hours.
• Effective management of café inventories (food, drinks, ingredients); especially expiry dates and stock on low quantity.
• To do stock take and update list.
• To manage liaisons for all café vendors, which includes but not limited to (i) café machines, (ii) coffee beans/milk, (iii) pastries, (iv) any other café vendors.

3. Administrative Support

• Provide continuous improvement and upkeeping of café directions where needed i.e. in any relevant workflow processes or work relations among café staff.
• Ensure café data collection are accurate.
• Collate daily indicators (e.g. tallying of profiling with drinks served, total donation received, feedback form).
• Prepare monthly report and café impart report.

4. Café Training

• To provide OJT café training for new café staff.
• To manage internally or coordinate with vendor to support ongoing barista training maintain reasonable quality of café drinks.
• Manage and coordinate periodic café staff feedback session to enhance SOP.

5. Volunteer Management

• To coordinate BEACON/Patient Ambassador volunteers for café befriending purposes.
• To work with internal stakeholders such as Cancer Care Navigators, Patient Ambassadors programme to ensure constant flow of befrienders to support cancer navigation.

Criteria:

• Diploma or degree in any discipline.
• Minimally 2-3 years of F&B and marketing working experience
• Has experience providing person-focused care and/or basic emotional support.
• Team player and enjoy working as an effective member of a multi-disciplinary team.
• Bilingual, though having the ability to speak in more than two languages is advantageous.
• Ability to communicate in local dialect(s) is preferred.

Note: This is at an Executive to Senior Executive level.

Purpose of the Role:

This is a hybrid marketing and cafe operations role. SCS runs Cafe Campung at our office premise that aims to promote outreach and befriending of cancer patients. Imagine running a cafe with a cause.

Reporting to the manager, the Café Supervisor will be part of the PSS Community Development Team (CDT), focusing on Café operations as well as the outreach efforts of the café.

Your primary role is to ensure the setup and smooth operations Café Campung. You will provide administrative, marketing, planning, training, and operational support based on the proposal model as part of the café’s initiative.

Also, as a staff under PSS CDT, you will support BEACON (Befriend, Education and Advocate for a Cancer Outreach Network) programme involving befriending where the café is involved.

Key Responsibilities:

1. Marketing

• Plan, establish and support café’s promotional efforts within SCS and NCCS. Be the bridge between patients and prospective stakeholders involved in the process. This may include, but not limited to special event planning, café collaterals design and print.
• Drive social media marketing of the café to build digital footprint on the café.
• Develop a guide for healthcare professionals within NCCS to enhance word of mouth outcome and patrons who want privacy.
• Encourage positive interactions among café patrons.

2. Operations& Customer Service

• To educate café staff on customer service and handling of difficult patrons effectively. Ensure reasonable quality of customer services at all times; and support service recovery and complain matters when required.
• To operate opening, running and closing of café based on SOP. To maintain hygiene and cleanliness of café and equipment.
• Rostering of café manpower to ensure operations run smoothly during café opening hours.
• Effective management of café inventories (food, drinks, ingredients); especially expiry dates and stock on low quantity.
• To do stock take and update list.
• To manage liaisons for all café vendors, which includes but not limited to (i) café machines, (ii) coffee beans/milk, (iii) pastries, (iv) any other café vendors.

3. Administrative Support

• Provide continuous improvement and upkeeping of café directions where needed i.e. in any relevant workflow processes or work relations among café staff.
• Ensure café data collection are accurate.
• Collate daily indicators (e.g. tallying of profiling with drinks served, total donation received, feedback form).
• Prepare monthly report and café impart report.

4. Café Training

• To provide OJT café training for new café staff.
• To manage internally or coordinate with vendor to support ongoing barista training maintain reasonable quality of café drinks.
• Manage and coordinate periodic café staff feedback session to enhance SOP.

5. Volunteer Management

• To coordinate BEACON/Patient Ambassador volunteers for café befriending purposes.
• To work with internal stakeholders such as Cancer Care Navigators, Patient Ambassadors programme to ensure constant flow of befrienders to support cancer navigation.

Criteria:

• Diploma or degree in any discipline.
• Minimally 2-3 years of F&B and marketing working experience
• Has experience providing person-focused care and/or basic emotional support.
• Team player and enjoy working as an effective member of a multi-disciplinary team.
• Bilingual, though having the ability to speak in more than two languages is advantageous.
• Ability to communicate in local dialect(s) is preferred.

Note: This is at an Executive to Senior Executive level.

Reporting the Manager, you will develop and provide key support for the Society’s Prostate Cancer Survivorship Programme and New Voice Club Support Group (Head & Neck Cancer).

You will provide administrative support and programme coordination for Walnut Warrior Support Group and New Voice Club Support Group. In addition, you will have secretariat duties for Prostate Cancer Advisory Committee and New Voice Club Advisory Committee.

You will be expected to work with multiple stakeholders, such as healthcare professionals from public and private hospitals, pharmaceutical companies dealing with patient engagement and advocacy, other nonprofit organisation such as Movember Foundation (Australia).

Key Responsibilities:

1. Plan and execute monthly prostate and, head and neck cancer support group talks and activities.
2. Liaise with different speakers and schedule them accordingly.
3. Organize outings and workshops, coordinating all related logistics to ensure smooth execution of each activity.
4. Design simple electronic direct mailers (eDM)
5. Email blast eDMs and post them on the respective support groups on Workplace.
6. Actively participate in various community outreach functions related to support groups.
7. Co-develop strategies in leading how to expand reach of programme and ensure delivery of programme results within constraints of schedule, budget and resources.
8. Manage and maintain records of support group members and programme attendance.
9. Collaborate with the support group committee to manage and co-organize meetings, events, and initiatives, ensuring effective communication, addressing issues, and support the group's goals and objectives.
10. Maintain rapport and relationships with support group members to ensure ongoing engagement, foster a sense of community, and encourage active participation in group activities. This involves regular communication, addressing concerns, and providing support to create a welcoming and inclusive environment.
11. Work with the finance department to process procurement and payment administration. Manage expenses within the budget provided.
12. Prepare and support monthly statistical reports, annual budget and other relevant reports for submission.
13. Other administrative duties include programme scheduling updates, members’ recruitment process, yearly committee listing.

Criteria:

• Diploma in a related field of study
• At least 3-5 years’ experience in a similar function
• Possesses prior experience in volunteer management, plannng, stakeholder management will be an advantage
• Passionate to work with older adults, cancer patients and survivors
• Display proactiveness, enjoy connecting communities and developing the ecosystem
• Strong language skills with a second language will be helpful

Reporting to the Manager, you will provide administrative and programme support for

· SCS Survivorship Centre’s operation

· Cancer Support Services (CSS) under the Psychosocial Service Department

· Help the Children and Youth Programme (HCYP) under the Psychosocial Service Department

You will play a pivotal role in providing essential support to individuals and families affected by cancer. Your primary focus will be on membership management and providing operational support and coordination across all three portfolio domains. Serving as the primary point of contact for various inquiries, you will ensure the smooth operation of the required scope, facilitating a seamless experience for relevant stakeholders, including support group members, caregivers, vendors, and beneficiaries.

Key Responsibilities:

Cancer Support Services Support (70%):

· Act as the key person for handling membership registrations efficiently.

· Address general enquiries related to support groups with empathy and professionalism.

· Maintain the membership database, ensuring accuracy and up-to-date information.

· Oversee the support group email domain and manage related tasks.

· Respond to programme enquiries and route them appropriately.

· Manage the issuance and tracking of welcome kits for members.

· Serve as one of the point of contact for members visiting the centre.

· Assist in setting up support group sessions.

· Support backend tasks such as email blasts, WhatsApp communications, and result collation for support group related programmes and events

· Maintain inventory of collaterals and ensure availability.

Survivorship Centre Support (15%):

· Administer payment-related tasks including processing, invoicing, and financial documentation.

· Manage pantry inventory, ensuring adequate stock levels and timely replenishment.

· Conduct maintenance and troubleshooting of air conditioning systems and other appliances.

· Oversee the operation of the franking machine and related administrative tasks.

· Coordinate cleaning vendor schedules to maintain cleanliness standards.

· Supervise the donation box, including collection, recording, and appropriate handling of donations.

· Attend to Fit Kit walk-in queries with professionalism and empathy.

· Manage access to the office door and maintain accurate records.

· Upkeep inventory records of office assets and conduct periodic audits.

· Maintain collaterals inventory and ensure availability as needed.

· Ensure cleanliness and tidiness of the Survivorship Centre facilities.

· Assist in administrative tasks related to monthly reports, including tracking visitation metrics.

Help the Children and Youth Programme Support (15%):

· Handle monthly tutor submissions accurately and on time.

· Assist in the annual tuition application process efficiently.

· Provide support in the application process for achievement awards.

· Conduct background checks for tutors as required.

Key Requirements:

· Diploma in a related field of study/ Nitec and Higher Nitec

· Strong administrative, operations, organizational and multitasking abilities

· Familiar with Microsoft Office, especially Word, Excel and Powerpoint (IT Savvy)

· Collaborative, proactive, strong initiative and able to work at a fast pace when required to

· Able to work on weekends to support teammates for events

· A second language will be helpful – Chinese, Malay or Tamil