Total 4 job vacancies by Sourbombe Artisanal Bakery

Location: Sourbombe Artisanal Bakery

• 78 Airport Blvd., #02 - 237, Singapore 819666
• 435 Orchard Rd, B1-44 Wisma Atria, Singapore 238877
• 7 Holland Vlg Wy, #01-27, Singapore 275748

Sourbombe’s Front of House Service Crew plays a crucial role in delivering exceptional service and hospitality. You will be responsible for providing consistently outstanding customer service, ensuring that every guest feels welcomed and satisfied throughout their visit. We're looking for enthusiastic and dedicated individuals to join our team.

Responsibilities

Customer Service:

• Greeting customers and delivering excellent customer service.
• Handle customer complaints and resolve issues promptly.
• Making recommendations to customers and answering any questions.
• Coordinate orders for Baristas and service crew to ensure a smooth customer experience.
• Participate in dispute resolution.

Preparing Beverage and Quality:

• Preparing coffees and other beverages by following recipes and health safety guidelines, to achieve a consistent and high standard of taste and quality.

Operational Management:

• Analyse service quality and customer satisfaction.
• Contribute to innovation process within own scope of work in the business unit.
• Assist the management in implementing change.
• Manage cost and quality controls.
• Facilitate food safety compliance with legislative and regulatory requirements.
• Cleaning: To ensure the workplace is well kept daily. Have a fixed schedule for deep clean a few times in a month.
• Initiative: In the event that the bar is free of duties and work, the whole team is expected to work together to aid in any other aspects that need help (e.g., Help with FOH/BOH for service or cleaning).
• Maintain accurate records of sales and transactions.

Inventory and Equipment Management:

• Manage orders for kitchen stock and coffee supplies.
• Maintain and clean coffee machines, and arrange for professional servicing when required.
• Manage site/outlet and equipment maintenance.
• To constantly update store manager on low stocks and unavailability of products for the day.
• Receiving goods: to ensure that all goods received are in good condition and appropriate quantities, sign off on goods.
• Conduct regular inventory checks and report discrepancies.
• Ensure proper storage of supplies and ingredients.

Training and Development

• Train and set standards for kitchen and service crew.
• Develop and motivate team members through capability development.

Requirements

• Previous experience in a customer service role is preferred but not required.
• Relevant experience in the F & B industry is preferred.
• A proactive team player with a positive attitude and willingness to learn.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• 5-day work week.
• Willing to work on weekends and public holidays.
• Willing to rotate to other outlets when necessary (e.g., events, peak periods).
• Singaporeans are preferred.

What We Offer

• Competitive salary starting at $2,100 per month, with performance-based adjustments.
• A supportive and friendly work environment where your growth is encouraged.
• Opportunities for advancement within the company.
• Work injury insurance.
• Medical coverage.

Start Date

• September/October

[BOMBE EXECS & ASSOCIATE FOR HIRE]

We’re looking for responsible hard-working team players with the willingness to learn. Exciting career progression ahead. If any of the positions below are what you’re looking for, drop your resume to [email protected]

www.sourbombebakery.com/join-us

We’re looking forward to hearing from you!

Roles & Responsibilities

Sales - Corporate/Bulk/Special Occasions/B2B

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Create, update and organizing sales deck for each respective target group. (corporate/bulk/special occasions)
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Communicate with kitchen team to ensure orders are fulfilled
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.
• Monthly sales report for the respective sales categories.

E-Commerce & Logistics

• Monitoring, managing and updating website content such as product listings, inventory updates, etc.
• Analyzing consumer behaviour and preferences
• Updating pre-order stock supply every batch/week or month on a timely basis
• Coordinating drivers for logistics and deliveries
• Sending out EDMs to customers on a weekly basis
• Ensuring each e-commerce production are properly organized and packed correctly on site before each dissemination.
• To ensure e-commerce packaging are folded before each pre-order day
• Replying customer enquiries via social media (FB + IG) and email
• Sending order confirmation text messages and reminder delivery/self-collection to customers
• Ensuring all product details are mentioned correctly
• Assisting the Marketing department in developing promotional campaigns
• Ensuring hassle-free consumer shopping experience
• Checking if different payment options are provided at checkout
• To ensure website changes/updates are rolled out on time
• Inspecting consumer product reviews
• Utilizing SEO techniques to monitor and generate organic website traffic
• Understanding consumer behaviour and analyzing sales report
• Forecasting sales
• Estimating & ordering stock requirements - packaging
• Identifying new business opportunities
• Collaborating with social media influencers for promotional campaigns
• Handling crisis management activities
• Monitoring the performance of promotional campaigns
• Identifying and resolving customer queries and project roadblocks

Requirements

• Degree/Diploma in a relevant business subject.
• Demonstrable experience as an e-commerce and corporate sales associate.
• Knowledgeable about consumer preferences, particularly as these relate to e-commerce.
• Unrivaled organizational, teamwork, and quality assurance skills.
• Phenomenal market research skills.
• Superb data analysis and report writing abilities - excel and numbers
• A stickler for precision, creativity, and excellence.
• Eager about the role of technology in promoting business.

Please drop your resume to [email protected]

We’re looking for responsible hard-working team players with the willingness to learn. Exciting career progression ahead. If any of the positions below are what you’re looking for, drop your resume to [email protected]

www.sourbombebakery.com/join-us

We’re looking forward to hearing from you!

Job Desciption

· Ensure all operations are carried on in an appropriate, cost-effective way

· Improve operational management systems, processes and best practices

· Purchase materials, plan inventory and oversee central kitchen to outlet efficiency

· Help the organization’s processes remain legally compliant

· Formulate strategic and operational objectives by examining and analysing of financial data and use them to improve profitability and implement operation strategies.

· Scheduling roster, preparing payroll, approve leaves and offs with priority to the viability of the outlet operations.

· Ensure POS system and food delivery platform menus are up to date.

· Manage budgets and forecasts

· Perform quality controls and monitor production KPIs

· Recruit, train and supervise staff

· Find ways to increase quality of customer service

· Designing delicious and attractive menus and continuously making improvements.

· Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges.

· Building positive relationships with food and beverage vendors.

· Adhering to the food and beverage budget.

· Managing daily food and beverage operations.

· Following food and safety regulations.

· Maintaining positive customer relationships, processing complaints, and responding to customer needs.

· Analyse service quality and customer satisfaction

· Assisting with marketing events.

· Creating and enforcing restaurant policies, targets, and KPIs.

· Coordinate orders for all crews to ensure a smooth customer experience.

· Monitor and maintain hygiene and cleaning standards.

· Manage crisis situations.

· Contribute to innovation process within own scope of work in the business unit.

· Develop and motivate team members through capability development.

· Lead team to implement change.

· Manage and implement business continuity plans.

· Manage cost and quality controls.

· Manage site/outlet and equipment maintenance.

· Manage and participate in dispute resolution.

· Give staff feedback on their performance to enable staff development.

· To ensure staff is completing task on time and efficiently (i.e little to no OT for all employees)

· Hiring: To assist stakeholders and management to help conduct, identify and source for potential candidates to join the company. This also includes being involved in the decision making of the hiring process of each potential candidate.

Pre-requisites:

• 3-5 years of experience in Bakeries/Hot Kitchen/Fine Dining Establishments.
• 1-2 years in Bakeries/Hot Kitchen/Fine Dining Establishments.
• Minimum Diploma in any discipline
• Able to work in face paced environment
• Beverage Knowledge and relevant skills are a plus.

[BOMBE BAKERS, EXECS & CREW FOR HIRE]

We’re looking for responsible hard-working team players with the willingness to learn. If any of the positions below are what you’re looking for, drop your resume to [email protected]

We’re looking forward to hearing from you!

Job Desciption

• Greeting customers and delivering excellent customer service.
• Preparing coffees and other beverages to a high standard of taste and quality.
• Making recommendations to customers and answering any questions.
• Coordinate orders for waiters to ensure a smooth customer experience.
• Assist in orders for stock and coffee supplies.
• Maintain and clean coffee machines. Organise service where needed.
• Train and set standards for New Baristas and Wait Staff.
• Monitor and maintain hygiene and cleaning standards.
• Assist Head Barista with coffee roasters and management to ensure the smooth running of operations and delivery of quality products.
• Analyse coffee & tea beverage business.
• Analyse service quality and customer satisfaction.
• Contribute to innovation process within own scope of work in the business unit.
• Foster service innovation
• Assist in site/outlet and equipment maintenance.
• Assist in training for New Baristas and waiters

Pre-requisites:

• 1-3 years of experience in Specialty coffee industry or related beverage field.
• Experience as a Barista. This way you can perform the role comfortably, whilst training others and overseeing day to day operations.
• A passion for coffee and customer service.
• A team player.
• Strong communication skills.
• Stakeholder and relationship management.
• Multi-tasking, time management and organisational skills.
• Confidence to train new members of staff.
• Creativity and problem solving skills.
• Leadership skills.

Medical Benefits

Good Career Progression