Total 2 job vacancies by Tachub Systems (asia) Pte. Ltd.

Technical Support Engineer

IMMEDIATE VACANCY

Position: Technical Support Engineer

Location: Kallang Pudding Road (Singapore)

Duration: Permanent

Industry: IT Industry

Key Responsibilities

• Provide on-site and remote technical support (Level 1/2) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
• Respond to IT support tickets and service requests in a timely manner, ensuring thorough documentation and resolution.
• Collaborate with the IT team to implement and maintain IT infrastructure, systems, and policies.
• Monitor and maintain inventory of IT equipment and supplies.
• Support remote users through various communication channels, including phone, email, and remote desktop tools.
• Troubleshooting and Diagnostics, Conduct Preventive Maintenance as specified and on schedule.
• Dispatching IT equipment to remote users and other facilities.
• Occasionally required to work after regular hours and or specific Stand-by duty, in line with the global business needs.
• Perform overtime when required for Meetings, Projects roll-out, etc. due to the line of business.
• Assist the support team, if needed, to perform 24×7 Stand-by (No Shift work is required).
• Any other Technical related tasks.

What You’ll Need

• Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure.
• Experience installing, configuring, Printers/Scanners and providing application support.
• Experience providing Level 1/2 support for Network and System Administration.
• Ability to diagnose and resolve basic technical issues.
• Experience in server system administration platforms (server technologies, hardware) and networking technologies (routing, switching, VPN, firewalls, WiFi).
• Understanding and basic knowledge of common end-user hardware (laptops, keyboards, printers, VoIP devices, mobile devices, USB devices, etc.)
• Good communication skills (verbal and written) valuing customer oriented and cool temperament.
• Strong problem solving and analytical Skills.
• Priority will be given to Singaporean and Permanent Residents and able to smart immediately.

Senior Technical Specialist / Lead

IMMEDIATE VACANCY

Location: Kallang Pudding Road (Singapore)

Duration: Permanent

Industry: IT Industry

Key Responsibilities

• Mentor and coach Technical Support Team to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues.
• Provide on-site and remote technical support (Level 2 and Level 3) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
• Oversee daily team operations, ensuring efficiency and the successful execution of tasks.
• Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support.
• Assist with escalations and incidents, liaising confidently with customers to clarify details and enable accurate problem definition.
• Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
• Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s.
• Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer.
• Required to work after regular hours, in line with the global business needs.

Skills and Experiences likely include:

• Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure.
• Experience providing High Level support for Network and System and Server Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
• Strong understanding of IT related duties and business role.
• Ability to grasp new contexts, think beyond traditional solutions and challenge.