Total 6 job vacancies by Tata Communications International Pte. Ltd.

Job duties

• Understand the relevant product offerings of Tata Communications
• Provide timely and supportive management for both internal and external stakeholders
• Manage the entire product line life cycle, from strategic planning (growth strategy) to tactical activities. Deliver on the annual operating plan for the region.
• Support product positioning and customer demand, and guide product development from conception to launch.
• Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
• Derive GTM (Go to Market strategy) for the region
• Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
• Develop value proposition and pitch to customers at both technical leadership and business/C-suite level
• Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
• Develop long term strategic engagements

Requirements

• Minimally 5 years’ as a digital product manager or similar role
• Proven experience in managing product lifeline, including addressing changes and enhancements in view of customer demands and market dynamics.
• Evidence of ability to conduct research to drive customer relationships and develop value proposition for client opportunities
• Proof of ability to lead different teams to ensure that product offerings continuously meet market and customer requirements

Project Identification

• Periodically review business processes and performance against three parameters (turn around time, ease of use, first time right). Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities; Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc); Identify possible projects and qualify and rank them on their criticality. Along with team member collate statistics to analyze issue and build business case for the project; Identify project managers and team based on the nature of identified issues and relevance to functions.

Program Management

• Review project charters prepared by teams and provide own inputs and guidance; Finalize along with functional representatives project milestones and KPIs; Seek support of various stakeholders in GCS to represent GCS on identified projects; Discuss project charters and milestones at weekly meetings and status on the bi weekly calls for any hurdles or roadblocks; Track success of complete projects against their specific KPIs; Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements and any hurdles to be resolved; Drive interfunctional coordination for resolution of issues as required.
• Develop along with cross functional team project charter for allocated projects as project manager; Collate supporting information and statistics on the issue; Analyze the issue with project team; Brainstorm with team on possible alternative and finalize feasible solution; Coordinate with IT team for automation of new process if required; Pilot or implement solution and measure success against set KPIs; Develop and if required along with project team conduct training on the new process to the relevant stakeholders.

New Product Launch

• Support launch of new products and services; Identify with cross functional team internal processes that would be affected; Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc); Participate in launch review calls to provide status update, resolve any dependencies; Oversee roll out of change plan and drive course correction where required.

Development Team

• Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.

Cloud Architect

• Deploy and configure solutions in the cloud.
• Automate cloud operations, develop infrastructure automation scripts and participates in the continuous improvement of cloud solutions.
• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solutions.
• Administer and maintain servers across virtual platforms.

Job duties

• Understand the relevant product offerings
• Provide timely and supportive management for both internal and external stakeholders
• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Support product positioning and customer demand, and guide product development from conception to launch.
• Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
• Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
• Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
• Any other adhoc related duties .

Project Identification

• Periodically review business processes and performance against three parameters (turn around time, ease of use, first time right). Collaborate with various teams within the business (such as sales support, commercial, sales, etc) to identify issues and opportunities; Seek inputs and ideas of how other businesses are facing similar challenges (such as value stream mapping, etc); Identify possible projects and qualify and rank them on their criticality. Along with team member collate statistics to analyze issue and build business case for the project; Identify project managers and team based on the nature of identified issues and relevance to functions.

Program Management

• Review project charters prepared by teams and provide own inputs and guidance; Finalize along with functional representatives project milestones and KPIs; Seek support of various stakeholders in GCS to represent GCS on identified projects; Discuss project charters and milestones at weekly meetings and status on the bi weekly calls for any hurdles or roadblocks; Track success of complete projects against their specific KPIs; Review on a quarterly basis the projects with senior stakeholders from respective functions the projects, their achievements and any hurdles to be resolved; Drive interfunctional coordination for resolution of issues as required.
• Develop along with cross functional team project charter for allocated projects as project manager; Collate supporting information and statistics on the issue; Analyze the issue with project team; Brainstorm with team on possible alternative and finalize feasible solution; Coordinate with IT team for automation of new process if required; Pilot or implement solution and measure success against set KPIs; Develop and if required along with project team conduct training on the new process to the relevant stakeholders.

New Product Launch

• Support launch of new products and services; Identify with cross functional team internal processes that would be affected; Prepare change roll out plan (system codes, product literature, customer order forms, templates, pricing lists, etc); Participate in launch review calls to provide status update, resolve any dependencies; Oversee roll out of change plan and drive course correction where required.

Development Team

• Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.

Cloud Architect

• Deploy and configure solutions in the cloud.
• Automate cloud operations, develop infrastructure automation scripts and participates in the continuous improvement of cloud solutions.
• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solutions.
• Administer and maintain servers across virtual platforms.

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

8+ years industry background

· Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)

· Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,

· Application Acceleration and Optimization

· Excellent communication and documentation skills

· Design related background

· Ability to demonstrate technical knowledge & industry best practices under pressure

· Basic Coding skills desirable

· Telecommunication Product or Solution Design related background

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
· Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
· In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
· Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
· The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
· Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
· Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
· Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
· 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

8+ years industry background

· Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)

· Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,

· Application Acceleration and Optimization

· Excellent communication and documentation skills

· Design related background

· Ability to demonstrate technical knowledge & industry best practices under pressure

· Basic Coding skills desirable

· Telecommunication Product or Solution Design related background

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
· Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
· In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
· Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
· The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
· Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
· Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
· Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
· 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.