Scope of Work and Responsibilities
- Analytical in solving and troubleshooting customer’s IT network and infrastructure.
- IT Support Technicians work to maintain inhouse and clients computer systems and networks.
- Help the users of a network to use relevant devices and applications by answering any questions that may arise. It is part tech job and part customer service.
- Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer.
- Able to fulfill KPI given for performance review
- Must be familiar with common PC and application software; Reloading; Backup of Desktop systems
- Any other ad-hoc duties assigned by superiors or Directors
- Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors
Soft Skills
- Strong interpersonal and communication skills.
- Strong trouble-shooting and problem solving skills;
- Proactive, flexible and energetic team player
- Possess a positive “can-do” attitude towards work.
- Fluent in English and writing
