Total 3 job vacancies by The Ngee Ann Kongsi

Roles & Responsibilities:

· To register patients into the Patient Management System.

· To collect payment from patients.

· To dispense medicine in accordance with the physician’s prescription.

工作职责:

· 登记/注册。

· 收银。

· 按照医师处理配药。

Job Requirements:

· Process basic computer skills

· Bilingual proficiency (to be able to converse with Mandarin-speaking patients).

· Passionate about serving the community.

· Responsible, ethical, work well in a team.

· Part-time post.

· Singaporean/PR only.

工作需求：

· 能操作电脑

· 精通中英文双语

· 具有为民众服务的爱心和热忱

· 有责任心、职业道德、团体精神、服从管理

· 兼职职位

· 新加坡公民/新加坡永久居民

Manage and support daily operation and administrative duties in Ngee Ann Traditional Chinese Medicine Centre to ensure the smooth running of the centre, which includes but not limited to:

1. Ensuring that deadlines are met and reports are submitted on time;

2. Coordinating meetings, preparing for presentation materials and taking minutes;

3. Brainstorming for new ideas to increase public’s awareness of the services in centre;

4. Managing feedbacks from public (e.g. complaints etc.);

5. Managing email correspondences;

6. Organising, maintaining and managing a detailed and secured filing system (esp. integrity of personal data of patients);

7. Managing departmental procurement;

8. Provide support and liaising with IT Department to ensure smooth running of IT facilities and backup of data in centre;

9. Depositing of the revenue for centre twice weekly or more, if need be;

10. Ensuring the punctuality and good MC records of TCMC staff;

11. Reporting to the TCM Assistant Manager / TCM Manager.

Ensure various resources are in place to provide technically correct care and quality of care at TCMC clinic through various administrative and technical support roles (when needed) such as:

1. Ensure adequate staff with required skills are on duty (e.g. physicians, dispenser etc

2. Ensure medication and clinical supplies are in order (e.g. order and stock-take, managed expired stock, storage, coding etc)

3. Ensure equipment are in order (e.g. maintenance & repair, safety, record-keeping etc)

4. Ensure procedures are in order (e.g. registration, consultation flow, collection of medication, issuance of MC/receipts etc)

5. Ensure guidelines / standards are followed (e.g. consultation flowcharts, charging list, treatment guidelines, incident reports, referrals etc)

6. Ensure infrastructure is in order (e.g. rooms, cleanliness, admin-related documentations etc)

7. Must maintain a good relationship with TCMC physicians and admin staff and ensure team spirit and cohesive working environment in the clinic.

THE SUCCESSFUL CANDIDATE

· At least 1 year of experience in operations.

至少 1 年的运营经验。

· Must have basic computer skills.
能操作电脑。

· Bilingual proficiency (to be able to converse with Mandarin-speaking patients).
擅长中英文书写及交谈。

· Specialist TCM Physicians are welcome to apply

欢迎中医专科医生申请。

Salary will commensurate with experience and educational qualifications.

薪金将根据工作经验及学历而有所调整。

Working Hours: 9AM TO 6PM, 5 working days (Off On Sundays & Mondays)

工作时间: 9点到六点， 五天制（周日和周一休息）

The IT Executive is responsible for providing technical assistance and support related to computer systems, hardware, software, and network infrastructure within the organization. The primary focus of this role is to ensure smooth operations, troubleshoot issues, and address user needs promptly to maintain high levels of productivity and efficiency.

Key Responsibilities:

1. Technical Support: Provide timely and effective technical support to end-users on various IT-related issues, including hardware malfunctions, software errors, network connectivity problems, and system configurations.

2. Troubleshooting: Diagnose and resolve technical problems encountered by users through troubleshooting steps, remote assistance, or on-site visits. Ensure issues are resolved efficiently to minimize downtime and disruptions.

3. User Assistance: Assist users in utilizing computer hardware, software applications, and IT services effectively. Provide guidance, training, and resources to help users troubleshoot common problems independently.

4. System Maintenance: Perform routine maintenance tasks, such as software updates, patches, antivirus scans, and system backups, to ensure the stability, security, and optimal performance of IT systems.

5. Documentation:Maintain accurate records of support requests, troubleshooting steps, resolutions, and system configurations. Document IT processes, procedures, and best practices for future reference and knowledge sharing.

6. Hardware and Software Management: Assist in the procurement, installation, configuration, and deployment of hardware devices, software applications, and IT equipment. Coordinate with vendors and suppliers to ensure timely delivery and quality service.

7. User Account Management: Manage user accounts, permissions, and access controls across various IT systems, applications, and network resources. Ensure compliance with security policies and regulatory requirements.

8. IT Asset Inventory: Maintain an inventory of IT assets, including hardware, software licenses, and peripherals. Track asset lifecycle, usage, and allocation to optimize resource utilization and budget planning.

9. Security Awareness: Promote IT security awareness among employees by educating them on security policies, best practices, and procedures. Encourage compliance with security guidelines to mitigate risks and protect sensitive information.

Requirements:

• Diploma/ Advanced Diploma / Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 1 to 2 years proven experience in providing technical support and troubleshooting in a corporate environment.
• Strong knowledge of computer hardware, operating systems, networking concepts, and software applications.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to non-technical users.
• Customer-oriented mindset with a focus on delivering high-quality service and support.
• Problem-solving skills with the ability to analyse issues, identify root causes, and implement solutions in a timely manner.
• Detail-oriented approach to documentation, organization, and task management.
• Familiarity with ITIL (Information Technology Infrastructure Library) or other IT service management frameworks is a plus.

Salary will commensurate with relevant experience and educational qualifications.