Guest Services
· Welcome guests in a friendly and professional manner.
· Assist guests with check-in and check-out procedures.
· Handle guest inquiries, requests, and complaints promptly and courteously.
· Provide information about hotel facilities, services, and local attractions.
Administrative Support and Front Desk Operations
· Assist in maintaining accurate guest records and files.
· Handle incoming calls and redirect them as necessary.
· Assist in managing room reservations, ensuring accuracy and efficiency.
· Communicate reservation details to other departments as necessary.
· Ensure the front desk area is clean, organized, and presentable at all times.
· Maintain a working knowledge of hotel services, amenities, and promotions.
