Total 2 job vacancies by Times24 Singapore Pte. Ltd.

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

Roles and Responsibilities

· Attend to customer enquiries, feedback and complaints via phone, email or in-person.

· Check and monitor CCTVs for discrepancies, system issues and incidents.

· Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.

· Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.

· Perform investigations and process refunds for customers.

· Perform administrative tasks related to customers data such as service reports etc.

· Monitor and track manpower deployment for Operations and Technical teams.

Requirements

· At least GCE ‘O’ Levels or equivalent.

· At least 2 years of working experience in the customer service or call centre roles.

· Required to work rotating shifts due to 24/7 operations of control centre.

· Excellent customer service and communication skills.

Proficient in Microsoft Office tools (Excel and Word).

As a Technician, you provide technical support to new and existing car parks, and work with contractors to ensure the completion of works required. You also upkeep and perform preventive maintenance on parking equipment and maintain the required documentations for works done.

Job Duties:

• Provide technical support and troubleshooting of car park equipment, diagnosis of breakdowns and enhance servicing of car park systems.

• Upkeep and perform preventive maintenance of parking equipment, replacement of parts and components at car park sites.

• Assist in resolving technical issues with contractors, suppliers, vendors and customers.

• Perform start-up works for new car parks and termination works for handing over of existing car parks, such as termination of telephone lines, coordinating with contractors to install or dismantle signage and equipment etc.

• Co-ordinate and follow-up with projects on site.

• Maintain documentation of maintenance and repair works, purchases, testing records, etc.

• Initiate purchase requisition for spare parts, consumable items and works orders.

Job Requirements:

• At least a NITEC or professional certificate in Technical or Engineering related specialisations (Computer/ Telecommunication/ Electrical/ Electronic/ Mechanical/ Industrial etc).

• Willing to work in different car park locations.

• Willing to work rotating shifts including weekends.

• Possess a valid Singapore Class 2B or Class 3 licence.

Entry level candidates are welcome, training will be provided.