Total 7 job vacancies by Trichokare Pte. Ltd.

The Learning & Development (L & D) Lead is responsible for the training and professional development of the Company’s employees. The purpose is to make the most out of people’s talents and help them develop to their full potential. At the same time, to keep a strong focus not just on what the learner wants and needs, but also on the needs of the Company.

The L & D Lead together with HR to work closely with HODs to ensure that:

• They have a strong understanding of what the Company’s objectives are and that they create training programs that are aligned with these objectives.
• They have a full understanding of the various business units and their specific training requirements.

Job Duties

• Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness.

• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.

• Collaborate with HR team members and business leaders to understand their needs related to training and development by proactively interfacing with key stakeholders in order to understand, recommend and deploy effective solutions.

• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.

• Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience.

• Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives.

• Develop and implement a comprehensive communication strategy for training and development programs.

• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.

• Tracking budgets and negotiating contracts with external vendors.

• Supporting HR team in other projects when required.

Requirements

• 5 - 7 years of relevant experience including developing, implementing and delivering programs
• Experience in People Management is a must
• ACTA certification
• Strong business acumen and ability to translate business priorities/challenges to strategic learning initiatives
• Bachelor’s degree preferably in HR studies, organizational development/psychology
• Strong team player with the interpersonal skills to influence and interact well with stakeholders; an effective communicator with the users and project teams to ensure project success.
• A curious and inquisitive mindset to offer innovative ideas and improvement in a complex set up
• Constantly updating latest training trends, changes in learning theory and developments in learning technologies
• Able to work independently and lead teams in a fast-paced environment
• Possesses a sharp eye for details and able to produce neat, well-organized paperwork

Job Description

• Deliver sales targets and meet campaign key performance indicators (KPIs) which includes sales targets, call quality and operational standards
• Conduct telemarketing calls to promote our Company services with clear service knowledge and references, to existing and prospective customers
• Identify opportunities to cross-sell and up-sell
• Convert leads provided by the company to sales through telemarketing activities
• Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards
• Update customer information in the database

Requirements

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

As our Assistant Manager, you will assist and support our Senior Roadshow Manager in managing the team of promoters and to lead by example, inspiring and guiding the team to deliver outstanding service and achieve sales targets. You will also be responsible for prospecting potential clients.

Responsibilities

· To reach out and engage the general public

· Lead and motivate team to drive delivery of consistent high standards of performance and behavior

· Consult with prospect and convert possible leads into businesses

· Pursue sales opportunities and close the deals effectively to meet target set by the Company

· Be a positive representative of the company and its brand by conducting all activities with professionalism and integrity

· Training and onboarding of new Roadshow promoters

· Planning of work schedule for the team

· Liaise with vendors

· Any other ad-hoc duties assigned

Requirements:

· At least 2 to 3 years of relevant experience with supervisory & management experience

· Proven ability to engage and handle customers’ queries

· Basic PC knowledge

· Strong communication and interpersonal skills

· Outgoing and friendly personality

· A great team player

· 5.5 day work week with Sundays off

· No shift work

*We regret that only shortlisted candidates will be notified.

The Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.

Responsibilities

· Lead a team of contact centre agents to hit the team’s KPIs

· Prepare statistics and reports

· Ensure the operational efficiency of Contact Centre

· Appointment and turn-up management for customers

· KPI tracking and reporting on a daily and weekly basis

· Monthly KPI reporting to management

· Coach agents on their customer service and telephone skills as part of their growth and development

· Supervise team members' performance by performing regular call / email audits and conducting

regular performance reviews

· Propose to management and implement initiatives to improve Centre’s operations and workflows

· Liaise with functional departments on issues related to customer data and appointment slots

· Handle feedbacks from internal and external parties by conducting investigation and service recovery

· Take on any other duties, projects & administrative tasks assigned from time to time

Requirements

* At least 2 - 3 years’ relevant experience and leading a team

* Experience in the beauty/wellness industry preferred

* Good interpersonal skill and telephone etiquette

* Target and performance driven

* Meticulous and attention to details

* Ability to multi-task in fast-paced environment

* Skilled in Microsoft office applications

* Customer centric and service oriented

TK TrichoKare is a leading holistic hair and scalp care centre that provides European botanical and herbal hair remedies, catering to all Asian hair conditions with proven track results.

Location: various locations next to MRT stations

5-day work week

Retail Hours

Singaporeans & PRs only

Job Responsibilities

• Responsible for handling front office reception and administration duties
• Greet customers and answer all customers’ enquiries
• Responsible for scheduling appointment calendar
• Call and send SMS reminders to customers to confirm their appointment
• Generating and compiling of daily sales reports
• Perform outlet stock-take and other ad-hoc duties
• Perform cashiering duties such as payment collections.

Requirements

• Basic knowledge of Microsoft Word and Excel
• Good interpersonal and communication skills
• Passion for customer service
• Excellent telephone etiquette
• Preferably with experience. No Experience are welcome as training will be provided.
• Able to commit retail hours

Job Description & Requirements

Responsibilities:

* Make outbound calls to prospective customers from our marketing campaigns

* Promote & market company's products and services

* Handle incoming calls, queries and feedback

* Assist to arrange appointment for customers to the respective outlets

* Keeping track of customers that have been contacted and those who do not want to be contacted in the future

* Achieve turn up rate for outgoing calls

* Meeting set targets for calls made and sales achievement

Job Requirements

* Strong Negotiation Skills: Confidence in pitching products and services, with persuasive techniques to close sales.

* Excellent Communication Skills: Strong verbal communication and active listening skills, with the ability to engage and build rapport with clients over the phone.

* Time Management: Ability to manage time efficiently, making a high volume of calls while handling administrative tasks.

* Previous Telemarketing Experience: Experience in sales, telemarketing, or customer service, especially within the beauty or skincare industry, is a plus.

* Customer-Focused: Ability to provide exceptional customer service, with a focus on understanding client needs and offering tailored solutions.

* Great interpersonal skills

* Proficiency in English and Mandarin

Additional Information:

- Attractive Basic Salary + Commission + Incentives

- Medical & Dental Reimbursement

- Near to MRT station

Responsibilities:

• Make outbound calls to prospective customers from our marketing campaigns

• Promote & market company's products and services

• Handle incoming calls, queries and feedback

• Assist to arrange appointment for customers to the respective outlets

• Achieve turn up rate for outgoing calls

Job Requirements:

• Service & Sales oriented

• Good interpersonal skill

• Good telephone etiquette

Additional Information:

• Attractive Basic Salary + Commission + Incentives

• Medical & Dental Reimbursement

• Near to MRT station (City Hall)

• 5 days work per week (Monday to Friday)