Total 4 job vacancies by Tucker Medical Pte. Ltd.

You will be the primary point of contact for international patients, their families, and caregivers to provide a seamless and high level of service to patients seeking medical care and their treatment journey in Tucker Medical. Your role will also involve coordinating with secondary providers to ensure continuity of care.

Job Responsibilities

• Serve as a compassionate and understanding advocate for our international patients, providing personalized assistance throughout their treatment process.
• Facilitate communication between patients, their families, and healthcare providers to ensure a clear understanding of treatment plans and expectations. Provide guidance and support to the patients and their families with travel arrangements, visa applications, and accommodation.
• Coordinate with healthcare providers to develop comprehensive treatment plans that meet the needs of our international patients to ensure that patients receive culturally appropriate care, including scheduling of appointments, coordinating the tests and procedures, and facilitating communication between providers.
• Provide interpretation and translation services as needed to ensure that patients and their families fully understand medical procedures, diagnosis, and treatment plans.
• Ensure that patients receive high-quality care by monitoring and addressing any issues or concerns that may arise during the course of their treatment.
• Ensure that patients receive high-quality care by monitoring and addressing any issues or concerns that may arise during the course of their treatment.
• Evaluate patient satisfaction through surveys and feedback and look at ways to improve our patient experience by implementing new processes, workflow that enhance the quality of care to our patients.
• Maintain accurate and up-to-date records of patient interaction and activities, as well as medical information and documentation.

Requirements, Skills and Abilities

• Bachelor’s Degree in healthcare administration, industrial relations, or related field.
• Minimally 2 years of working experience in a customer service or patient liaison role, preferably in a private healthcare setting.
• Excellent interpersonal and communication skills, with the ability to build relationships and communicate effectively with individuals from diverse cultural and linguistic backgrounds.
• Strong organizational and time management skills, with the ability to work independently and manage multiple tasks simultaneously and prioritize effectively.
• Knowledge of medical terminology and healthcare systems.
• Proficient in Microsoft Office suite and other relevant software applications.
• Fluency in English and at least one other language, with proficiency in additional languages relevant to targeted geographical markets being a plus.

Job Summary:

The Senior/ Registered Nurse in the Outpatient Specialized Unit plays a vital role in providing advanced nursing care to patients in an outpatient setting within a specialized unit. This position involves complex patient assessments, specialized interventions, patient education, leadership, and ensuring the highest quality of care within the unit.

The Senior Registered Nurse is responsible for mentoring junior staff, coordinating patient care, and optimizing patient outcomes.

Key Responsibilities:

1) Patient Assessment and Care:

• Conduct thorough assessments of patients within the specialized unit.
• Develop and implement individualized care plans based on patient assessments.
• Administer medications, treatments, and interventions as required by the specialized unit's focus.

2) Specialized Procedures:

• Perform complex clinical procedures relevant to the specialized unit's area of focus.
• Ensure strict adherence to infection control protocols and safety standards.

3) Patient Education:

• Educate patients and their families about their medical conditions, treatment plans, and self-care.
• Provide detailed guidance on medication management, lifestyle modifications, and preventive measures.

4) Leadership and Mentorship:

• Act as a mentor to junior nursing staff within the specialized unit.
• Assist in the orientation and ongoing training of new team members.

5) Collaboration and Communication:

• Collaborate closely with physicians, nurse practitioners, and other healthcare professionals to ensure coordinated patient care.
• Maintain open and effective communication with patients, families, and interdisciplinary team members.

6) Documentation:

• Maintain meticulous and comprehensive medical records, including assessments, interventions, and progress notes.
• Ensure compliance with regulatory and legal documentation standards.

7) Quality Improvement:

• Actively participate in quality improvement initiatives to enhance patient care and outcomes.
• Identify areas for improvement and contribute to the development of best practices.

8) Emergency Response:

• Be prepared to respond to medical emergencies within the specialized unit.
• Follow established protocols and procedures during crisis situations.

9) Professional Development:

• Stay current with the latest developments in nursing and the specialized area through continuous education and training.
• Pursue relevant certifications as applicable.

Qualifications:

• Bachelor of Science in Nursing (BSN) preferred.
• Minimum of 2 years of nursing experience. Years in a specialized outpatient setting will be a plus.
• Relevant certification in the specialized area preferred.
• Registered under Singapore Nursing Board (SNB).
• Basic Cardiac Life Support (BCLS) and any additional specialty certifications required.
• Strong clinical assessment, critical thinking, and leadership skills.
• Excellent communication and interpersonal abilities.
• Proficiency in electronic health record (EHR) systems.

Physical Requirements:

• Fine motor skills for tasks such as administering medications and conducting assessments.
• Visual and auditory acuity for patient monitoring and procedural support.

Working Conditions:

• Standard working hours with occasional flexibility based on unit needs.
• Exposure to infectious diseases and potentially hazardous materials.
• Fast-paced and dynamic healthcare environment.

Objective / Purpose of the Job

Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients.

Job Responsibilities

• Responsible for managing front desk reception duties for the clinic, which include handling enquires (phone, email, communication channels, etc.), appointment scheduling for all clinics, and transferring calls to the respective personnel or clinic when appropriate.
• Administer new/ current patient registration and medical reports.
• Ensure clinic operational readiness to receive patients daily.
• Welcome patients and visitors with a warm and professional demeanor.
• Attend to patient registration and guide new patients through the registration process to ensure accurate and complete information is obtained.
• Upon patients’ check-in, check them into Clinic Operating System, and verify with patients on their identification document, insurance coverage, and administrative requirements, if any.
• Perform and record the patient’s vital signs.
• Assist with follow-up appointment scheduling after consultation or treatment.
• Scheduling appointments for laboratory and diagnostic tests and specialist referrals.
• Process patient’s payment and billing
• Obtain pre-authorization before patient admission (if required)
• Maintain an effective filing record, including scanning and uploading medical images and reports, laboratory results, referral letters, other memos (e.g from referring clinic, etc) into the Clinic Operating System.
• Assist with the logistic arrangement, such as medication delivery to patients or patient transportation, to provide a seamless experience to our patients.
• Work closely and build a good rapport with our healthcare providers and referrals, nurses, and staff to facilitate effective teamwork and communication and to ensure patients’ appointments are scheduled efficiently, considering the availability of healthcare professionals and the urgency of patient needs.
• Participate in staff meetings and contribute to process improvement initiatives.
• Assist nurses in other ad-hoc duties as assigned.

Skills and Abilities

• Customer-service oriented and excellent telephone etiquette.
• Professional written and communication skills via digital platforms such as WhatsApp, emailas well as face-to-face interactions.
• Meticulous attention to detail is essential.
• Ability to multitask and stay organized.
• Pleasant personality with passion and empathy for service excellence.
• Great learning adaptability and flexibility.
• Great understanding of cultural differences and etiquette.
• Proficient in digital tools, platforms, and IT skills to navigate and utilize various software and applications (e.g., Microsoft Office Suite, Clinical Operating System).
• Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed.
• Prior experience in a healthcare or hospitality setting would be an advantage.

Objective / Purpose of the Job

Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients.

Job Responsibilities

• Responsible for managing front desk reception duties for the clinic, which include handling enquires (phone, email, communication channels, etc.), appointment scheduling for all clinics, and transferring calls to the respective personnel or clinic when appropriate.
• Administer new/ current patient registration and medical reports:

– Ensure clinic operational readiness to receive patients daily.

– Welcome patients and visitors with a warm and professional demeanor.

– Attend to patient registration and guide new patients through the registration

process to ensure accurate and complete information is obtained.

– Upon patients’ check-in, check them into Clinic Operating System, and verify with

patients on their identification document, insurance coverage, and administrative

requirements, if any.

– Perform and record the patient’s vital signs.

– Assist with follow-up appointment scheduling after consultation or treatment.

– Scheduling appointments for laboratory and diagnostic tests and specialist

referrals.

– Process patient’s payment and billing

– Obtain pre-authorization before patient admission (if required)

• Maintain an effective filing record, including scanning and uploading medical images and reports, laboratory results, referral letters, other memos (e.g from referring clinic, etc) into the Clinic Operating System.
• Assist with the logistic arrangement, such as medication delivery to patients or patient transportation, to provide a seamless experience to our patients.
• Work closely and build a good rapport with our healthcare providers and referrals, nurses, and staff to facilitate effective teamwork and communication and to ensure patients’ appointments are scheduled efficiently, considering the availability of healthcare professionals and the urgency of patient needs.
• Participate in staff meetings and contribute to process improvement initiatives.
• Assist nurses in other ad-hoc duties as assigned.

Skills and Abilities

• Customer-service oriented and excellent telephone etiquette.
• Professional written and communication skills via digital platforms such as WhatsApp, emailas well as face-to-face interactions.
• Meticulous attention to detail is essential.
• Ability to multitask and stay organized.
• Pleasant personality with passion and empathy for service excellence.
• Great learning adaptability and flexibility.
• Great understanding of cultural differences and etiquette.
• Proficient in digital tools, platforms, and IT skills to navigate and utilize various software and applications (e.g., Microsoft Office Suite, Clinical Operating System).
• Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed.
• Prior experience in a healthcare or hospitality setting would be an advantage.