Total 3 job vacancies by Turnaround Management Services Pte Ltd

· Prepare monthly and quarterly financial reporting to the management.

· Prepare full set of accounts, inclusive AP/AR/GL entries and schedules.

· Check invoices, billing, expense claims, and the related supporting documents and ensure accounting policies and procedures are followed.

· Prepare GST and Income tax reports.

· Ensure accuracy and completeness in financial records.

· Liaise with auditors, tax agents and regulatory agents on audit, tax and any other related matters.

· Assist in corporate secretarial matters.

· Assist in financial and operational matters.

· Assist management in identifying internal process improvements and implementation of internal controls.

· Assist management in new processes and system implementation when required

· Any other ad-hoc work matters.

Working Arrangement

Location: Multiple branches

Work Days: Four weekdays, One weekend

Work Hours: 2 Weekdays 10am - 7pm, 2 Weekdays 12.30pm - 9.30pm

1 Weekend 8.00am - 6.00pm

Job Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote and upsell programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and service-oriented manner

• Build rapport and maintain a positive relationship with all customers

• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner

• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management

• Provide support and assistance to teachers and students whenever required

• Maintain a strong communication link between teachers and parents to ensure a seamless client experience

• Assist in other adhoc duties as assigned

Job Requirements

• Minimum Diploma holder

• Strong proficiency in spoken and written English

• Possess emotional maturity and passion for customer service

• Good team player with ability to work with minimal supervision

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• Able to travel to other branch if required (relief duty: east area)

*Position and remuneration can be negotiated based on the candidate's relevant experience(s).

*We regret to inform that only shortlisted candidates will be contacted.

Working Arrangement

• 4 weekdays, 10am - 7pm
• 1 weekend, 8am - 6pm
• Reporting Location: Thomson Plaza HQ

Job Description

- Work closely with Operations Manager to assist various departments to ensure that Learning Point Centres are able to operate smoothly

• Responsible for teacher relief management (deploy relief teachers when the main teacher is unavailable, track teacher relief inquiries, consistently update list of available full-time teachers for cover classes, consistently update relief pool list for cover classes etc)
• Arrange onboarding procedures for new teachers (briefings, handover sessions, arrangement of lesson observations, co-teachings etc)
• Arrange offboarding procedures for exiting teachers (teacher transitions, handover reports etc)
• Support the Manager in annual class planning, timetable planning and classroom optimisation (teacher-class allocation, optimise classroom utilisation, no clash in back-to-back arrangements etc)
• Support the Manager in planning and managing various calendars (term and lesson calendar, calendar of events, etc)
• Support the Manager in coordinating and executing the planning of ad-hoc programmes (open house, booster classes, replacement classes, holiday programmes, seminars etc)
• Assist with curriculum management (monitor timeline for curriculum submission, uploading and printing of worksheets, curriculum access rights for teachers, supplementary materials/projects)
• Support the Resource team in managing a group of interns, including assignment of duties, managing their work hours, etc.

- Work closely with the Manager to assess and improve processes and policies

- Other adhoc duties as assigned