Total 7 job vacancies by Ud Trucks Singapore (pte.) Ltd.

Mission/purpose of the Job:

• Responsible for vehicle repair, diagnostic, service maintenance.
• Ensure all assigned jobs are carried out according to UD/Volvo Quality Standards.

Key responsibilities/Accountabilities:

• To perform all basic troubleshooting and basic diagnostics with appropriate recommendations (With guidance from Team Leaders where appropriate)
• To check and provide correct recommended Parts details in the Work Order as and when required.
• To carry out Service Maintenance on the trucks including:

- Power Steering Diagnostics and Repair

- Engine Overhaul

- ESCOT Control Housing Overhaul

- ESCOT Gearbox Overhaul

- Rear Axle Overhaul

- Advanced Multimeter Measurements and Wiring Repair

- Emission Related System

- Fault tracing and repair electrical system via Tech Tool test, Calibrate and programming

• To perform all repairs (Mechanical, Electrical, Electronic etc)
• To ensure Utilization, Efficiency and Productivity is achieved.
• To record repair time and detail of repair in the Work Order.
• To keep Team Leader updated on the repair details and repair requirements.
• Adhere to Warranty Process and Procedures (Warranty tagging of parts, return and storage of warranty parts etc)
• Ensure good housekeeping of work bay.
• Accountable for all tools and equipment handling and usage.
• Ethical compliance of genuine parts replacement and service rendered according to the checklist and scope of works.
• Ensure all service and repairs are performed thoroughly and in accordance to good quality practice and procedures adhering to manufacturers standard 4 (Singapore).
• Lead by example to ensure high level of Health & Safety performance within the area of responsibility.
• Attend upgrading courses as and when available
• To attend to breakdown where necessary and to be equipped with a valid Class 3/4 driving license.
• Adhere to UD/Volvo processes and policies.
• Any other duties assigned by your immediate superior.

Essential educational and/or training qualifications and certificates

• NITEC in Automotive Technology or former NTC 3/2 in Motor Vehicle Mechanics or NTC 3/2 Heavy Duty Diesel Mechanics or Diploma in Automotive Engineering or related field.
• Preferred with valid Class 3 / 4 / 5 driving license (Singapore).

Preferred experience and knowledge

• Minimum of 4 – 6 years working experience in servicing and repairing heavy trucks (Japanese and Continental brands).
• Basic Vehicle Principles and Concepts.
• Advanced engine, transmission and brake system knowledge.
• Multi-meter basic electrical values.
• Knowledge in vehicle electrical circuit diagram.

Necessary technical/functional/language skills

• Basic Hydraulics
• Power Steering Diagnostics & Repair
• Brake System & Diagnostics
• Diesel Engine
• Electrical Wiring Repair
• Multimeter Advanced Measurements
• Engine Overhaul
• Emission Related System
• Preventive Maintenance
• Transmission check and adjustments
• Rear Axle Overhaul
• ESCOT Gearbox Overhaul, Control Housing Overhaul, Voith Retarder Overhaul
• Telematics
• Compressor cooling basic
• Computer skill
• Completed Curriculum and related Assessment for Technician Level III –Service & Basic Repair

Mission/purpose of the Job:

• Responsible for vehicle repair, diagnostic, service maintenance.
• Ensure all assigned jobs are carried out according to UD/Volvo Quality Standards.

Key responsibilities/Accountabilities:

• To perform all basic troubleshooting and basic diagnostics with appropriate recommendations (With guidance from Team Leaders where appropriate)
• To check and provide correct recommended Parts details in the Work Order as and when required.
• To carry out Service Maintenance on the trucks including:

- Power Steering Diagnostics and Repair

- Engine Overhaul

- ESCOT Control Housing Overhaul

- ESCOT Gearbox Overhaul

- Rear Axle Overhaul

- Advanced Multimeter Measurements and Wiring Repair

- Emission Related System

- Fault tracing and repair electrical system via Tech Tool test, Calibrate and programming

• To perform all repairs (Mechanical, Electrical, Electronic etc)
• To ensure Utilization, Efficiency and Productivity is achieved.
• To record repair time and detail of repair in the Work Order.
• To keep Team Leader updated on the repair details and repair requirements.
• Adhere to Warranty Process and Procedures (Warranty tagging of parts, return and storage of warranty parts etc)
• Ensure good housekeeping of work bay.
• Accountable for all tools and equipment handling and usage.
• Ethical compliance of genuine parts replacement and service rendered according to the checklist and scope of works.
• Ensure all service and repairs are performed thoroughly and in accordance to good quality practice and procedures adhering to manufacturers standard 4 (Singapore).
• Lead by example to ensure high level of Health & Safety performance within the area of responsibility.
• Attend upgrading courses as and when available
• To attend to breakdown where necessary and to be equipped with a valid Class 3/4 driving license.
• Adhere to UD/Volvo processes and policies.
• Any other duties assigned by your immediate superior.

Essential educational and/or training qualifications and certificates

• NITEC in Automotive Technology or former NTC 3/2 in Motor Vehicle Mechanics or NTC 3/2 Heavy Duty Diesel Mechanics or Diploma in Automotive Engineering or related field.
• Preferred with valid Class 3 / 4 / 5 driving license (Singapore).

Preferred experience and knowledge

• Minimum of 4 – 6 years working experience in servicing and repairing heavy trucks (Japanese and Continental brands).
• Basic Vehicle Principles and Concepts.
• Advanced engine, transmission and brake system knowledge.
• Multi-meter basic electrical values.
• Knowledge in vehicle electrical circuit diagram.

Necessary technical/functional/language skills

• Basic Hydraulics
• Power Steering Diagnostics & Repair
• Brake System & Diagnostics
• Diesel Engine
• Electrical Wiring Repair
• Multimeter Advanced Measurements
• Engine Overhaul
• Emission Related System
• Preventive Maintenance
• Transmission check and adjustments
• Rear Axle Overhaul
• ESCOT Gearbox Overhaul, Control Housing Overhaul, Voith Retarder Overhaul
• Telematics
• Compressor cooling basic
• Computer skill
• Completed Curriculum and related Assessment for Technician Level III –Service & Basic Repair

Mission/purpose of the Job:

• Generate truck sales for both of UD & Volvo trucks and increase market share within Singapore market
• Build and strengthen customer relationships with existing and new / conquest customers
• Contribute to increase commercial turnover & profit and market share
• To drive the sales team towards No. 1 in customer satisfaction level for both brand and position our brands as premium product with high service quality
• Drive and align entire sales & support team towards our company objective of becomes market leader for both brand within next 3 years
• Provide timely product support to the sales team and key contact personnel to factory related to product support

Key responsibilities/Accountabilities:

• Responsible for complete TSP process
• Accountable for monthly / annually department spent within budget
• Establish close collaboration with marketing in developing and grow market share
• Synergize with aftersales and service workshop team to increase service penetration rate
• Accountable and monitor sales and warranty commitments / provisions
• Ensure all sales executives adopt Salesforce way of working
• Encourage sales team to adopt commercial crew of working
• Responsible to monitor all sales team to make use Salesforce diligently
• Execute daily sales activities including generating new leads and sales
• Plan & execute tactical sales plan
• Generate new contacts & businesses
• Explore new ideas & business opportunities
• Manage and maintain existing key accounts
• Provide product and engineering solutions
• Responsible for department account receivable & other department matters
• Analyze the market (potential and existing customers, competition activities)
• Participate actively with UD Trucks Singapore management team
• Manage salespersons’ activities (annual sales program, planning of promotional campaigns, review of reports, purchase orders, conversion rate, hit rate)
• Verify and approve customer orders (technical and financial validation)
• Organise team work for continuous development (quality, deadlines, prices, costs, health & safety), set targets, train, inform, communicate performance results, resolve difficulties through weekly meetings)
• Optimise department organisation (sectors, market surveys)
• Manage the team: recruitment, competence development, coaching, annual performance assessment meetings, proposals for promotion
• Prepare and agree with senior management annual activity budget
• Analyze monthly results and key performance indicators (volumes, market share) and prepare relevant action plans
• Analyze team performance, both individual and joint, utilizing key performance indicators, (market knowledge, successes, failures…)
• Communicate results and action plans to team and senior management on a regular basis.

Essential educational and/or training qualifications and certificates:

• Diploma/Degree in Automotive Engineering/Mechanical Engineering or Diploma/Degree in Sales and Marketing
• Formal training in leadership, communication and people skills

Preferred experience and knowledge:

• Knowledge of market, industry trends & competitors
• Strong Engineering background
• 3 to 5 years working experience in Automotive sales and service Industry

Necessary Technical / Functional / Language skills:

• Good communication skills, strong customer service-oriented attitude with flair for sales
• Result oriented and team player
• Motivated, positive and independent
• Class 3 driving license

Job Overview

• Secure a good competence level for UD International markets to deliver good ownership experience and customer satisfaction.
• Develop and deliver professional commercial, product and retail management courses for UD
• Trucks respective international markets.
• Collaborate closely with market management teams and relevant Competence Development function to analyse the competence development needs in commercial, product and sales roles in the area of UD International market and to secure the relevant solutions.
• Actively create/coach/drive & support markets with effective and high-quality implementation of all learning & development solutions.

Key Responsibilities

Align CD initiatives with business requirements:

• Secure fulfilment of UD IS specific curricula based on business needs and priorities.
• Identify the commercial/product training courses that are considered mandatory by UD IS based on strategic objectives and projects.
• Identify the bottom-up market specific mandatory courses with each market management team based on local priorities.
• Develop annual training plan and training budget (Commercial/product)
• Based on CD Process, be responsible for overall project management including analysis of needs, design and develop training content, pilot & implement on all commercial and product training.
• Support markets to develop clear actions plans and corrective actions that will close key competence gaps and ensure follow-through on agreed actions.
• Set training target, create evaluation structures to obtain required outcomes and Return on Investment.
• Provide reporting as and when needed to hierarchical management.
• Customise/adapt and coordinate translation of material as and when needed.
• Source for training/material development/translation vendor with full adherence of the purchasing process and compliance.
• Leverage internal existing learning offerings from UD IS, UD Japan, UD Academy and other BA/BU. Work in close collaboration with the internal counterpart to source the suitable learning offerings.
• Support trainer development through the implementation of the trainer certification program and 360 feedback (training execution observation and feedback).
• Support the training execution and MS administration on other trainings as and when required (IT, driver training).

lmplement commercial and product training as per training plan and market needs:

• Implement commercial development "train the trainer" program through a planned delivery schedule and with consistent content and delivery standard.
• Coordination on vehicle needed for commercial/product training execution, plan for investment budget for commercial and product training.
• Monitor and guide commercial product trainers in implementation of the commercial/product development programs in their own regions/markets.
• Provide specialist support to commercial/ product training programmes in markets for key customers.
• Input commercial competency demand into new product project.
• Develop new components that can be incorporated within commercial/product training portfolio based on internal or external requirements e.g., videos, literature, App's etc (in the form of E-learning, ILT, self-study), including the need of language translation.
• Look into the possibility of sales/commercial assessment for the market, plan and execute the respective program, encourage participation from UD IS markets.

Manage vehicle launch training projects:

• Work in close collaboration with the relevant CD functions and commercial project team to support markets with the development and execution of new launch training implementation plans in line with market specific launch dates and requirements.
• Monitor and report the e-learning and IT implementation status on a regular basis to project team, and other stakeholders. Monitor the achievement of the Market Release Criteria for every market and highlight risks and concerns timeously to management.
• Identify and secure vehicles, marketing materials etc. required for the training delivery. Coordinate the ordering, distribution and invoicing process with the markets, and ensure compliance with the relevant policies and procedures.

lmplementation of Learning Management System (LMS):

• Implement theoretical and practical assessment tools to measure the transfer of learning.
• Monitor the successful completion of assessments using the MS System (Navigator).
• Drive the implementation of LMS (Navigator) across the markets, encouraging the enrolment of user into UD LMS.
• Create training courses in course library and with frequent update.
• Support the registration of user on commercial training course conducted by UD IS.
• Manage job role creation, curricula, training pass and training evaluation for commercial training.
• User upkeep in UD LMS.

Minimum Qualifications

• Broad knowledge of the commercial vehicle industry (heavy duty, medium duty trucks)
• Good experience working with commercial teams in the automotive industry
• At least 5 years of proven commercial training experience.
• Experience in LMS systems, Course Design & E-Learning creation preferred
• Fully proficient in MS Office applications
• Passion for & knowledge of competence development management and coaching
• Excellent skills in English language, verbal and written
• Excellent communication skills and interpersonal skills
• Fully proficient in presentation skills
• Good understanding of the business and environment with ability to convey the business needs into actions
• Good at networking – internal and external with ability to work with all levels of people including internal and external stakeholders (vendors, importers)
• Integrity and ethics, in line with the UD core values
• Strategic thinking with holistic view
• Team building and development
• Result and action orientation to meet business targets
• Able to adapt quickly to different environments and audiences

Mission/Purpose of the Job

Planning service market parts distribution from Central Distribution Centers (in Japan & Singapore) to Regional Distribution Centers (Dubai, South Africa) and Support Distribution Center (Thailand), with the purpose to ensure the right customer service balanced with inventory and cost levels, and to perform thorough root cause analysis when there are deviations.

Key responsibilities/Accountabilities

• Analyse demand and place orders to replenish service market parts in Regional & Support Distribution Centers, based on the demand trend in the market.
• Place orders daily if necessary to stock up extra parts in Regional & Support Distribution Centers.
• The jobs performed above are to ensure the delivery of high availability in service market parts while avoiding building up high inventory level which will affect the cost of capital tied up in stock.
• Drive the balance in the development of main KPI (availability, turnover rate).
• Perform analysis and create report and follow up on KPI performance, and to present the result of analysis clearly.
• Take immediate corrective actions when diverging from KPI targets.
• Perform other related operations i.e. rebalancing, and initial stock preparation.

Preferred Experience and Knowledge

• Bachelor’s Degree in Supply Chain Management or Logistics.
• Have minimum 5 years of work experience.
• Good knowledge in logistics and stock management, both practical and theoretical.
• Analytical and have holistic view on end-to-end supply chain and logistical set up.
• Demonstrable database management and inventory management experience.
• Good understanding of dealer operation and retail processes.
• Coaching and pedagogical skills.
• Solid analytical and problem-solving skills.
• Strong cross-functional team player.
• Able to take initiatives and have a drive forward simultaneously.
• Business level in English communication.
• Excellent communication and presentation skills.

Job Roles:

To lead and manage new vehicle Pricing Strategy process supporting UD Trucks International Sales vision. Orchestrate with other functions and projects the price position strategy supporting value delivery and maximize financial opportunities. Acting as a window for direction, recommendation, and analysis supporting business decision with data-based information. Responsible for setup and development of pricing function, tools, and process.

Responsiblities:

• Manage the pricing governance process within UD International Sales in line with Business Manual.
• Lead in coordination with product management and project teams the new truck price position and feature price strategies.
• Monitor prices by regular price realization report and positioning review.
• Act as point of contact and reference for pricing information and input for other teams and processes.
• Prospect pricing data for pricing intelligence and develop reporting and information repositories.
• Manage pricing implementation for direct importer markets price list release and intro blocks.
• Conduct ad hoc price reviews in cooperation with invoicing, accounting, business control team.
• Support financial estimates with pricing inputs and action plan to deploy wish pricing position strategy.
• Deliver quotations and deal discount as per demand.
• Provide regular and ad-hoc pricing analysis and reporting for management.
• Responsible for pricing base logic in related sales systems and tools.
• Responsible for pricing and discount data in line with JSOX requirements.
• Perform ad hoc duties as assigned.

Required Competencies / Experiences:

• At least a Bachelor's Degree in Marketing, Finance or Economics.
• Over 5 years of experience in pricing strategizing within automotive industry, in special with commercial vehicle segment and preferably in multinational companies.
• Curious and learning oriented.
• Self-starter with a proactive and can-do mindset.
• Understand the transport industry trends and technologies.
• Business acumen understanding of the price and value dynamic from customer’s perspective.
• Ability to collect, organize and use price information and translate it into operational and tactical actions with critical thinking and influence for strategic recommendations.
• Disciplined and organized in managing operational and routine activities.
• Possesses leadership, communication, interpersonal and influential skills.
• Ability to connect the strategical, tactical, and operational activities.
• Strong analytical skills, adept at structured and methodical problem-solving.
• Active team player, working in coordination with cross functional teams and in all organization levels, in an international and cross-cultural environment.

Job roles:

• Drive projects and conduct advanced analytics on related service data using more complex statistical analysis approaches and tools.
• Identify and suggest innovations for data analytics approaches to more effectively detect insights on service process & performance.
• Develop data visualization methodologies and tools to present feedback data analytics findings to management.
• Provide guidance to other stakeholders by using customer insights to support decision-making in operational functions.
• Review and identify ways to improve service data usage, data quality and data management.
• Any other duties that are required to support the team’s objectives.

What you will do:

• Work with all relevant parties/stakeholders to collate business requirement; Undertake and initiate any data analytics requests as directed by management.
• Participate in data management workgroup and committees to drive and support cluster/institution data analytics initiatives.
• Lead and support in problem analysis, opportunities identification, improvement measures definition and proposal recommendation to supervisor, workgroup and management.
• Support the curation and maintenance of data catalogue, Business Intelligence/AI projects etc. Guide and provide advice to users on the right datasets to be use.
• Review and support the users in the report enhancement.
• Plan, Design & Implement various Service Business Analyst Tools by utilizing related technology including AI/Machine Learning, to provide best in class business intelligence opportunity internally, be able to perform business both from pro-active way and re-active way.
• Secure UDIS Uptime & Retail internal awareness & competence to make best use of Business Analytic Tools.

** There is opportunity to convert this position to a permanent role.

Required Competencies / Experiences:

• At least a Bachelor's Degree in Computer Science/Information Technology or equivalent
• Fast learner with eye for details, proactive and self-motivated team player
• Flexible, open to new ideas and able to implement solutions effectively and independently
• Customer service-oriented and strong analytical mind with inclination for problem solving
• Ability to clean and analyse huge datasets using advanced data management and analytics tools (e.g. MS Excel, Power BI, SAS, Tableau, Qlik Sense etc)
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python is a merit
• Good analytical, problem solving and project management skills.
• Good written and presentation skills
• Able to interact and work well with people at all levels
• Knowledge of automotive aftermarket is a merit
• Good communication skills (written and oral) in English
• Fully proficient in Microsoft Office applications