Team Leader (Visitor Management Service)
2 weeks ago
Responsibilities
To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently
Plan weekly duty ..
Responsibilities
- To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently
- Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counter
- Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary
- Manage resources including manpower, equipment and supplies in daily operation
- Handle complaints and feedbacks and perform service recovery. Escalate to Supervisor when necessary
- Investigate causes of discrepancies and complaints and take corrective actions. Raise necessary documentations (Incident Report [IR])
- Conduct on-the-job training (OJT) for new staff and refresher training programs, if necessary
- Provide regular feedback to the Supervisor on staff performance and disciplinary matters
- Disseminate operation updates/information to staff promptly and accurately
- Conduct daily roll calls
- Verify temperature records and attendance, as and when necessary
- Any other duties as assigned by the Superior
Requirements
- Minimum 3 years of experience in customer service related field and one year of supervisory experience
- Able to perform physical job duties like carrying and moving of items
- Proficient in the English language to enable good communications with visitors and staff
- Good natured and patient. Have good temperament to handle difficult visitors and staff
- Good typing skills. Ability to be familiar with the computer and the good knowledge to comprehend and learn and apply a new system quickly and accurately.
- Able to commit staggered shifts (7:30am to 5pm / 8am to 5:30pm / 10:30am to 8pm / 11:30am to 9pm)
Official account of Jobstore.
