Total 2 job vacancies by Village Hotel Bugis

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Job Expectations

Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.

Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.

Build connections with in-house guests and those on extended stays, offering assistance as needed.

Conduct courtesy calls to guests, ensuring their comfort and satisfaction.

Stay well-informed and updated on all tourist-related information.

Manage and maintain stock of promotional materials for daily operations.

Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

Minimum completion of PSLE or its equivalent.

Able to work rotating shifts, weekends and Public Holidays.

Positive attitude with an outgoing personality and good communication skills.

Those without experience are welcome to apply.