Total 2 job vacancies by Volvo Group Singapore (pte.) Ltd.

We are looking for a self-motivated individual who is highly analytical, proactive, and enjoys working with process. You possess the ability to communicate clearly across geographical boundaries and effectively using factual data. You are a forward thinker, a team player with a growth mindset, adaptable to change and able to keep up in a fast-paced demanding environment. This regional role is within the Supply planning & DIM regional function reporting to the Director Supply Planning & DIM APAC.

The Mission

Within the service market logistics area, the Supply Chain Engineer will be a key stakeholder of major activities in the 6 sites of APAC (Australia, South Korea, Indonesia, India, China and Singapore). She/he will have to supervise and monitor logistics processes to ensure objectives are fully met. Scope of expertise is expected to be on Supply planning but some warehouse or packaging activities could also be covered.

The position will be part of performance management initiatives to further support our organization in continuous improvement cycle and work closely with Supply planning team of Volvo Group Service Market Logistics, APAC Region.

Focused Activities

• You will lead supply planning activities across sites
• You will handle Supply Chain staff, mentors and influences others on assignments
• You will work closely with office and warehouse operations to support road map initiatives
• You will identify, mitigate risks and drive continuous improvement throughout the supply chain for all assigned projects and activities

Critical Competencies

• Supply Chain / Logistic Knowledge
• Experience of digital solutions such as business intelligence tools or Automation
• Knowledge on sustainability around supply chain management
• Business communication skills
• Networking & coordination skill
• Volvo Performance System or related with Lean Leadership Skills
• Integrity & Trust
• Stakeholder Management
• An aptitude for self-development and a holistic view
• Perseverance, energy and a drive to improve

Qualification

• Bachelor's degree in Supply Chain Management / Logistics / Operations Management or related field
• Minimum work experience of 5 years (in addition to internship period if any) in similar job role/skill set
• Candidate with MBA from established university will have an added advantage
• Excellent communication skills in English due to communication with stakeholders from various countries. Additional languages are given merit

Manager, Technical Service Singapore

Volvo Bus Asia Pacific is one of the leading clusters within Volvo Bus Corporation (VBC) and has a proud history of profitability and growth. It is responsible for Bus vehicle and Service sales business, partnership with Volvo’s own and private importers, key customers and body build partners, and progress of the Volvo Buses total business within the region.

We are looking for a technically competent and passionate individual to join the Volvo Bus Singapore team as Manager, Technical Service Singapore.

Reporting to the Country Manager, Volvo Bus Singapore, the Technical Service Manager has the responsibility of providing technical and service support for Volvo products to our private dealer, institutional and fleet customers. The Manager will also guide and liaise with the Service Dealer to ensure customer satisfaction through delivery of prompt, customer-focused and high-quality technical solutions in a timely manner thus ensuring uptime of bus operations.

Technical Service:

· Provide hands-on technical solutions and support in a timely manner to all Volvo bus customers for Volvo product / buses operating in Singapore.

· Support with troubleshooting, technical requests and escalations and conduct field investigations.

· Train, upskill and provide technical support to Volvo’s private dealer in Singapore.

· Liaise with Volvo Headquarters and other technical teams for swift solutions on technical service issues affecting customer operations.

· Co-ordinate with the technical managers in APAC Central and Malaysia along with the Dealer Network in Singapore and Malaysia to ensure seamless cross border service support and minimized downtime for cross border private bus customers.

· Develop and maintain relationship with all stakeholders (for eg. Authority, PTO’s, Private dealer, key suppliers, and body building partners).

· Proactively monitor field service issues, including escalation of repeated failure, leading to submission of technical case which can lead to improved solutions (campaigns) to help improve product quality.

· Coordinate and manage stakeholders to ensure seamless delivery (Chassis inspection / Pre-Delivery Inspection / acceptance) of new vehicles to Singapore customers.

· Partake in scheduled monthly or quarterly technical service meetings with Public Bus Operators, Authority and Private Dealer.

· Perform connected-vehicle data analysis to enhance & broaden customer value proposition.

· People Management - Manage Volvo bus service personnel.

Monitor & Reporting:

· Warranty management – Analysis and review of claims & budget for Singapore.

· Monthly submission of top 5 quality and service meeting and required items to APAC APAC Central technical manager.

· Monitor new campaign releases and ensure campaigns are implemented on vehicles in a timely manner. Report campaign completion status to APAC Central technical manager.

· Other adhoc duties as requested by the Country Manager / APAC Central technical manager.

Service Systems support:

· Be the super user for select Volvo systems within the market.

Training:

· Deliver / Co-ordinate technical training to be provided to Public Transport Operators, dealer network and Singapore Bus Academy (SGBA) / Land Transport Authority (LTA) in conjunction with APAC Central technical manager & APAC Training Manager.

Requirements

· A technical service professional with 6 to 10 years’ experience in the bus / truck industry.

· Good service, workshop, and customer facing process knowledge.

· Strong hands-on problem-solving experience with in-depth technical and electrical knowledge.

· Customer-focused, excellent client communications skills to work and build relationships with key customers, new dealers, business partners and internal team.

· Ability to learn on the fly, work in a cross-functional, multi-cultural team and adapt to challenging environments.

· Proven ability to lead and coach people.

· Experienced in conducting training and develop training plans.

· Good verbal and written communication skills.

· Open to frequent local travel and occasional international travel.

Qualifications

· Bachelor’s Degree in Mechanical, Electrical or Technical Engineering or related qualifications

· Experience in working with technology and productivity tools including MS Office, Excel & PowerPoint