Overview:
The Country Manager will lead the first AI driven travel agency's operations in the SEA country. The role involves overseeing strategic planning, team leadership, and customer service excellence while working closely with the IT Team to implement AI-driven projects. The Country Manager ensures smooth operations and technological innovation, driving growth and maintaining a competitive edge in the travel industry.
Responsibilities:
1. Regional Strategy and Business Development
- Develop and implement business strategies tailored to the unique needs of each region.
- Drive growth and market expansion across Singapore, Malaysia & Indonesia.
- Build strategic partnerships with regional travel suppliers, including airlines, hotels, and local operators.
2. Technology and AI Integration
- Collaborate with the IT Team on AI projects, such as personalized customer experiences, operational automation, and data analytics.
- Lead the adoption of AI tools to optimize bookings, recommendations, and customer interactions.
- Align AI initiatives with regional market trends and operational needs.
3. Operations Management
- Oversee day-to-day operations across all regions, ensuring consistency in service quality and operational efficiency.
- Address regional challenges, adapting strategies to local regulations and customer preferences.
- Standardize processes while allowing for regional customization where necessary.
4. Financial and Performance Oversight
- Manage budgets and financial performance across regions, ensuring profitability and resource optimization.
- Analyze regional performance metrics and use AI-driven insights to inform decision-making.
- Develop strategies to achieve sales targets and improve operational cost management.
5. Leadership and Collaboration
- Lead and inspire teams across multiple regions, fostering a collaborative and innovative culture.
- Work cross-functionally with regional teams, IT, and product development groups to meet business goals.
- Provide training and development opportunities to regional managers and staff.
6. Customer Experience and Market Insights
- Ensure superior customer service across all regions, leveraging AI to personalize interactions.
- Gather regional customer feedback and implement solutions to enhance satisfaction and loyalty.
- Stay informed about regional travel trends, adapting offerings to meet customer expectations.
Qualifications and Skills:
Educational Background:
- Bachelor’s degree in business administration, Tourism Management, or a related field.
- Advanced degrees or certifications in business management or AI integration are preferred.
Experience:
- 7+ years in senior management roles within the travel or technology sector, with regional responsibilities.
- Experience working across Southeast Asia and China is highly desirable.
- Proven success in managing cross-regional teams and implementing tech-driven initiatives.
Skills:
- Strong leadership and strategic planning abilities across diverse markets.
- Proficiency in AI tools and technologies for operational and customer enhancements.
- Deep understanding of regional market dynamics, regulations, and customer preferences.
- Excellent communication and collaboration skills, including cross-cultural competence.
Key Performance Indicators (KPIs):
- Revenue growth and market share expansion.
- Successful implementation of AI projects.
- Customer satisfaction and retention rates.
- Operational efficiency and financial performance improvements.
