Product Specialist - Cards API (Operations)
11 hours ago
Supporting the Product team that powers the Wise Card issuing infrastructure to our partners. You’ll be spearheading the end-to-end operational onbo..
Supporting the Product team that powers the Wise Card issuing infrastructure to our partners. You’ll be spearheading the end-to-end operational onboarding flow of new partners which includes configuring set-up in Visa/Mastercard, onboard partners onto Apple Pay/Google Pay and solving physical card issuance requirements.
Taking full ownership of projects from initial scoping to final implementation, including assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions.
Identify bottlenecks and areas of improvement from a Product Ops perspective
Work closely with Product team to optimise the card onboarding flows
Own and drive conversations with card manufacturers when it comes to submitting change requests and other changes required for the cards program
Build out operational guides for new product offering and managing customer physical card programs
Assist CS teams when escalations are made with regards to delivery issues
Work closely with Finance on ensuring that all card invoices are promptly delivered and processed on time
Manage disputes & chargeback requests as well as escalations from partners/internal teams
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