Total 6 job vacancies by Wyse Active Pte. Ltd.

Wyse Active Hub, located next to Jurong East MRT station , is the newly opened largest badminton facility in Singapore. Our Wyse Active Operations Crew is responsible for ensuring the smooth operation of Wyse Active Hub while providing excellent customer service to members and visitors. This role includes managing bookings, assisting guests, overseeing facility cleanliness, ensuring safety standards are upheld, and providing operational support during events and peak hours.

Key Responsibilities:

· Customer Service: Greet visitors and members, assist with inquiries, manage bookings, and provide information about available services, schedules, and equipment.

· Operations Support: Assist with setting up and dismantling equipment for sports events, ensuring all facilities are prepared and ready for use.

· Facility Monitoring: Regularly check and maintain cleanliness, safety, and functionality of all areas, including sports courts, locker rooms, and seating areas.

· Safety Compliance: Monitor the sports hall for any safety hazards, report issues to management, and ensure all users adhere to the facility's safety regulations.

· Conflict Resolution: Address any disputes or concerns from customers in a professional and calm manner, escalating issues to Team Managers when necessary.

· Teamwork: Collaborate with other staff members to ensure smooth operation, especially during peak hours or special events.

Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

• Primary point of contact for customers at the facility
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and troubleshoot issues in a timely manner
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Identify opportunities to enhance customer experience and suggest process improvements.
• Manage booking schedules

Wyse Active Hub, located nect to Jurong East MRT station, is the newly opened Singapore's largest badminton facility. We are looking for a dynamic individual with a passion for badminton and event management, to join our new team, to oversee the seamless operation of events, from conception to completion. The Events Executive will work closely with internal teams, players, vendors, and stakeholders to deliver high-quality, memorable experiences for participants and audiences alike.

Key Responsibilities:

Event Planning & Coordination:

• Assist in the conceptualization and planning of events and tournaments.
• Coordinate logistics such as scheduling, venue preparation, and resource allocation.
• Liaise with clients, teams, and external partners to understand event requirements and expectations.
• Develop event timelines and ensure all stakeholders are aligned.
• Ensure all event activities adhere to timelines, objectives, and safety standards.

Vendor & Stakeholder Management:

• Liaise with external vendors, contractors, and suppliers for event materials, equipment, catering, and other requirements.
• Maintain strong relationships with key stakeholders including sponsors, participants, team members, and the public.
• Negotiate contracts with vendors and manage payments within the event budget.
• Ensure compliance with event contracts and agreements
  

On-Site Event Management:

• Supervise event setup, including equipment, signage, and participant coordination.
• Manage on-site operations, ensuring that event logistics run smoothly and address any issues that arise in real-time.
• Coordinate with security, hospitality, and customer service teams to ensure the event is safe, enjoyable, and runs smoothly.
• Oversee the event staff and volunteers to ensure a positive experience for all attendees

Marketing & Promotion Support:

• Support the marketing team in promoting events through digital and traditional channels.
• Assist in creating promotional content (posters, social media posts, etc.) to drive registration, attendance and engagement.
• Assist with participant registration, event branding, and media coverage.
  

Customer Service & Stakeholder Engagement:

• Serve as the main point of contact for event participants, attendees, and staff.
• Ensure a positive experience for all involved by responding to inquiries, resolving complaints, and offering solutions when necessary.
• Collect feedback from participants and stakeholders post-event to help improve future events.
  

Reporting & Administrative Support:

• Maintain event documentation, including contracts, schedules, and budgets.
• Prepare post-event reports, including analysis of success metrics, participant feedback, and financial performance.
• Ensure compliance with safety regulations, permits, and other legal requirements.
  

Wyse Active Hub is a premier sports facility dedicated to providing exceptional services and experiences for sports and badminton enthusiasts. We are committed to excellence and are looking for a skilled Accountant to join our team.

The Position:The Accountant will be responsible for managing financial transactions, maintaining accurate financial records, and providing reports to support the facility’s operations. The ideal candidate will have a strong background in accounting, attention to detail, and a passion for sports.

Key Responsibilities:

• Maintain accurate financial records, including accounts payable and receivable, general ledger entries, and bank reconciliations.
• Prepare monthly, quarterly, and annual financial statements and reports.
• Monitor budgets, ensuring compliance and identifying variances.
• Assist in the preparation of annual budgets and forecasts.
• Conduct financial analysis to support decision-making processes.
• Ensure compliance with all relevant regulations and accounting standards.
• Collaborate with other departments to provide financial insights and support operational goals.
• Manage payroll processing and ensure timely payments.
• Oversee financial audits and coordinate with external auditors.
• Implement and maintain internal controls to safeguard company assets.
• Handle all tax related submission matters

We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

• Primary point of contact for customers at the facility
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and troubleshoot issues in a timely manner
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Identify opportunities to enhance customer experience and suggest process improvements.
• Manage booking schedules

Our Wyse Active Operations Crew is responsible for ensuring the smooth operation of Wyse Active Hub while providing excellent customer service to members and visitors. This role includes managing bookings, assisting guests, overseeing facility cleanliness, ensuring safety standards are upheld, and providing operational support during events and peak hours.

Key Responsibilities:

· Customer Service: Greet visitors and members, assist with inquiries, manage bookings, and provide information about available services, schedules, and equipment.

· Operations Support: Assist with setting up and dismantling equipment for sports events, ensuring all facilities are prepared and ready for use.

· Facility Monitoring: Regularly check and maintain cleanliness, safety, and functionality of all areas, including sports courts, locker rooms, and seating areas.

· Safety Compliance: Monitor the sports hall for any safety hazards, report issues to management, and ensure all users adhere to the facility's safety regulations.

· Conflict Resolution: Address any disputes or concerns from customers in a professional and calm manner, escalating issues to Team Managers when necessary.

· Teamwork: Collaborate with other staff members to ensure smooth operation, especially during peak hours or special events.