Total 45 job vacancies by Xcellink Pte Ltd

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support  on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Public Holiday Pay: Earn additional pay for public holidays.

If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you! 

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Our Client is a multinational information technology company. With the expansion of their team, they are looking for a highly skilled AI-OPS / Network Security Engineer to manage and enhance the network infrastructure's security. The successful candidate will be responsible for the design, implementation, and maintenance of network security solutions, ensuring the stability, reliability, and security of the network environment.

As a Network Engineer, your responsibilities will be:

• Maintaining AI-Driven tools with existing network infrastructure for predictive analytics, anomaly detection, and root cause analysis.
• Experience in AIOPs solutions for network monitoring, analytic and automation.
• Applying basic knowledge in automating network tasks and workflows using AIOPs tools and low to no code programming
• Analyzing network data to identify trends, optimize performance, and improve security
• Configuring and managing Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS) to maintain a secure and efficient network infrastructure.
• Implementing and maintaining Palo Alto and Fortinet Fortigate Firewalls for network security and access control.
• Administering Alcatel Lucent Wireless Controllers to ensure a secure and robust wireless network environment.
• Utilizing SolarWinds NPM (Network Performance Monitor) and NCM (Network Configuration Manager) for network monitoring and configuration management.
• Managing and maintaining ClearPass Policy Manager for network access control and policy enforcement.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 3+ years of experience in network security engineering.
• Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS).
• Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.
• Hands-on experience with Alcatel Lucent Wireless Controllers.
• Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.
• Proficient in ClearPass Policy Manager for network access control and policy enforcement.
• Knowledge of network protocols, security architectures, and best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and teamwork abilities.

Additional Preferred Skills:

Though not mandatory, the ideal candidate will also have exposure to the following technologies:

• Experience with other firewall solutions beyond Palo Alto and Fortinet, such as Check Point or Cisco ASA.
• Proficiency in network encryption protocols and VPN technologies.
• Understanding of network segmentation and micro-segmentation principles.
• Knowledge of intrusion detection/prevention systems (IDS/IPS).
• This role demands a proactive individual with a strong technical background in network security. If you possess these skills and are looking for a challenging opportunity in network security engineering, we encourage you to apply and become a valuable part of our dedicated team.

• Allowances and Performance bonus.

Our Client is a telecommunications service provider in Singapore. With the expansion of the team, they are looking for a L1 Security Analyst to join the team.

Responsibilities: -

·       24 x 7 triage, short-turn analysis of real-time security alerts & generate tickets, or escalation to L2 Security Analysts that are not in the Automation Runbook.

·       24 x 7 escalation to resolver upon receiving automated generated incident tickets on the health of SOCaS infrastructure, IT/OT managed security devices, or from the website defacement restorer activation alert.

·       24 x 7 manage problems till closure which include:

o   Ensure that Service Level Agreements are met.

o   Liaising with customers with regards to information security incidents

o   Provision and performance of remedial actions to enhance customers' network security posture

·       Min 1 year working experience in IT Infrastructure Operation and/or Support.

·       Willing to work with 24/7 shift pattern that includes weekend work.

·       Sound fundamental knowledge on Internet technologies, such as TCP/IP, HTTP, SSL, DNS, OWASP Top10 and web servers (e.g. Apache, IIS, Nginx, etc.).

·       Understanding of firewalls, endpoint detection and response (EDR), IDS/IPS, WAF, etc.

Desired qualifications:

·       Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System.

·       Experience in scripting (e.g. shell scripting, Macro, PHP, Perl, Java, etc.) and/or Regular Expression.

·       Experience with TCP/IP packet analysis / network debugging with tcp dump or similar.

·       Experience with web security concepts and technologies such as web application firewall, proxy.

·       Experience general security technologies, processes, and concepts.

·       Industry recognized security certifications (GCIA/GCIH, CISSP, CISA, CEH, etc.).

·       Experience writing/decoding exploit, vulnerability, and attack detection signatures.

·       Experience working with a SOC team is an advantage.

- Monthly allowances and end-of-contract bonus

As a HR Intern with a focus on recruitment, you can learn and contribute to talent acquisition by building talent pools, maintaining community engagement, and leveraging digital tools and social networks. You will work closely with the HR and recruitment teams to help source talent and assist with various aspects of community management, gaining invaluable experience in the recruitment process. 

Key Responsibilities: 

• Conduct market research to identify where potential candidates can be found, effective engagement strategies, and stay updated on industry trends.  

• Build and maintain talent pools for a specific role ensuring a robust candidate pipeline across multiple platforms and networks.  

• Engage potential candidates through various channels (emails, social media, phone calls) to assess their interest in available positions and inform them about job opportunities. 

• Collaborate with the HR team to develop engaging social and digital content that enhances employer branding and attracts candidates.  

• Generate referrals by encouraging candidates and employees to recommend qualified individuals through Xcellink employee referral program.  

• Analyse and report on sourcing strategies, focusing on conversion rates and identifying opportunities for process improvement.  

• Engage with candidates and influencers on social networks (e.g., LinkedIn, Facebook) to build relationships and maintain active community interactions.  

• Utilize a combination of enterprise software and social networking tools to streamline recruitment processes and effectively track candidates.  

• Coordinate with internal teams to address specific community inquiries and ensure alignment across departments.  

• Collect feedback from social communities to support continuous improvement in the recruitment process and organizational workflows.  

• Currently pursuing or holding a diploma / bachelor’s degree /Post Graduate Diploma in Human Resource or a related field. 
• Must be able to commit at least 3 to 6 months for internship/temporary role

• Strong verbal and written English skills, with the ability to create engaging content for social platforms. 

• Proficiency in using social media and digital insights to create relevant and engaging recruitment content. 

• A self-driven, commercially minded individual with a focus on achieving recruitment goals. 

• Enthusiastic, proactive, and detail-oriented with a “can do” attitude, capable of working with people at all levels. 

• A solid understanding/ or exposure of IT and how they can support recruitment efforts. 

Why Join Us? 

• Gain hands-on experience in recruitment and talent acquisition. 

• Opportunity to work with dynamic teams in a fast-paced environment. 

• Develop your skills in candidate sourcing, community engagement, and digital recruitment strategies. 

This is an exciting opportunity to grow your career in HR and recruitment while contributing to the talent strategy of a forward-thinking organization. If you're excited about connecting talented individuals with opportunities, we’d love to have you on board! Apply today to kickstart your career in HR and recruitment. 

We are seeking a Talent Solutions Consultant to drive business development, manage new projects and initiatives, and play a pivotal role in delivering tailored talent solutions for both new and existing clients. In this role, you will be responsible for understanding client needs, designing, and overseeing the implementation of customized talent strategies, including traineeships and the development of innovative programs in emerging technologies such as AI, data analytics, cloud computing, and digital transformation. 

Below are the listed responsibilities. 
 
Key Responsibilities: 

• Client Consultation: Partner with clients to understand their organisational goals, talent challenges, and transformational needs. Provide expert advice and recommendations on talent strategy offering our i2i Internships to Innovation programs, offshore professional services, growing capabilities and talent placements. 

• Program Management: Manage end-to-end talent programs and projects, ensuring alignment with client objectives and timelines. Coordinate resources locally and regionally, monitor progress, and communicate project status to stakeholders. 

• Training and Development: Identify training needs and develop learning programs to enhance talent development and capability building. Facilitate workshops and training sessions as required to address skills gaps and promote professional growth. 

• Partnership Management: Liaise with external training partners and Institutes of Higher Learning (IHLs) to ensure the delivery of high-quality, relevant training programs and certifications. Foster relationships to align training initiatives with industry standards and emerging trends. 

• Data Analysis and Insights: Utilise data-driven insights to assess talent trends, measure program effectiveness, and inform decision-making. Provide recommendations for continuous improvement and optimisation of talent strategies. 

• Thought Leadership: Stay abreast of industry trends, best practices, and emerging technologies in talent management and organisational development. Share insights with clients and contribute to thought leadership initiatives. 

• Collaboration: Work collaboratively with internal teams, including consultants, analysts, and project managers, to deliver integrated solutions that meet client needs and exceed expectations. 

• Preferably Diploma in Business Administration or any related field

• Proven experience in talent consulting, program management, or a related field 

• Experience in business development and client management is highly desirable. 

• Strong understanding of emerging technologies and their impact on talent needs 

• Ability to analyze client needs and deliver innovative, tailored solutions 

• Proven track record of managing and delivering projects on time and within budget. 

• Strong organizational and multitasking abilities. 

• Proactive and able to work independently as well as part of a team. 

• Strong problem-solving skills and the ability to handle complex issues. 

• Competence in data analysis and reporting. 

• Experience in the IT sector is an advantage. 

• Candidates with experience as a recruiter in the ASEAN region, Hong Kong and Japan will have an advantage. 

• Comprehensive benefits package 

• Opportunities for professional growth and development 

• A supportive and collaborative work environment 

• The chance to be part of a forward-thinking company at the forefront of recruitment technology 

We are seeking a Talent Solutions Consultant to drive business development, manage new projects and initiatives, and play a pivotal role in delivering tailored talent solutions for both new and existing clients. In this role, you will be responsible for understanding client needs, designing, and overseeing the implementation of customized talent strategies, including traineeships and the development of innovative programs in emerging technologies such as AI, data analytics, cloud computing, and digital transformation. 

Below are the listed responsibilities. 
 
Key Responsibilities: 

• Client Consultation: Partner with clients to understand their organisational goals, talent challenges, and transformational needs. Provide expert advice and recommendations on talent strategy offering our i2i Internships to Innovation programs, offshore professional services, growing capabilities and talent placements. 

• Program Management: Manage end-to-end talent programs and projects, ensuring alignment with client objectives and timelines. Coordinate resources locally and regionally, monitor progress, and communicate project status to stakeholders. 

• Training and Development: Identify training needs and develop learning programs to enhance talent development and capability building. Facilitate workshops and training sessions as required to address skills gaps and promote professional growth. 

• Partnership Management: Liaise with external training partners and Institutes of Higher Learning (IHLs) to ensure the delivery of high-quality, relevant training programs and certifications. Foster relationships to align training initiatives with industry standards and emerging trends. 

• Data Analysis and Insights: Utilise data-driven insights to assess talent trends, measure program effectiveness, and inform decision-making. Provide recommendations for continuous improvement and optimisation of talent strategies. 

• Thought Leadership: Stay abreast of industry trends, best practices, and emerging technologies in talent management and organisational development. Share insights with clients and contribute to thought leadership initiatives. 

• Collaboration: Work collaboratively with internal teams, including consultants, analysts, and project managers, to deliver integrated solutions that meet client needs and exceed expectations. 

• Preferably Diploma in Business Administration or any related field;  

• Proven experience in talent consulting, program management, or a related field 

• Experience in business development and client management is highly desirable. 

• Strong understanding of emerging technologies and their impact on talent needs 

• Ability to analyze client needs and deliver innovative, tailored solutions 

• Proven track record of managing and delivering projects on time and within budget. 

• Strong organizational and multitasking abilities. 

• Proactive and able to work independently as well as part of a team. 

• Strong problem-solving skills and the ability to handle complex issues. 

• Competence in data analysis and reporting. 

• Experience in the IT sector is an advantage. 

• Candidates with experience as a recruiter in the ASEAN region, Hong Kong and Japan will have an advantage. 

• Competitive salary and commission structure 

• Comprehensive benefits package 

• Opportunities for professional growth and development 

• A supportive and collaborative work environment 

• The chance to be part of a forward-thinking company at the forefront of recruitment technology 

As a HR Intern with a focus on recruitment, you can learn and contribute to talent acquisition by building talent pools, maintaining community engagement, and leveraging digital tools and social networks. You will work closely with the HR and recruitment teams to help source talent and assist with various aspects of community management, gaining invaluable experience in the recruitment process. 

Key Responsibilities: 

• Conduct market research to identify where potential candidates can be found, effective engagement strategies, and stay updated on industry trends.  

• Build and maintain talent pools for a specific role ensuring a robust candidate pipeline across multiple platforms and networks.  

• Engage potential candidates through various channels (emails, social media, phone calls) to assess their interest in available positions and inform them about job opportunities. 

• Collaborate with the HR team to develop engaging social and digital content that enhances employer branding and attracts candidates.  

• Generate referrals by encouraging candidates and employees to recommend qualified individuals through Xcellink employee referral program.  

• Analyse and report on sourcing strategies, focusing on conversion rates and identifying opportunities for process improvement.  

• Engage with candidates and influencers on social networks (e.g., LinkedIn, Facebook) to build relationships and maintain active community interactions.  

• Utilize a combination of enterprise software and social networking tools to streamline recruitment processes and effectively track candidates.  

• Coordinate with internal teams to address specific community inquiries and ensure alignment across departments.  

• Collect feedback from social communities to support continuous improvement in the recruitment process and organizational workflows.  

• Currently pursuing or holding a bachelor’s degree/Post Graduate Diploma in Human Resource or a related field. 

• Strong verbal and written English skills, with the ability to create engaging content for social platforms. 

• Proficiency in using social media and digital insights to create relevant and engaging recruitment content. 

• A self-driven, commercially minded individual with a focus on achieving recruitment goals. 

• Enthusiastic, proactive, and detail-oriented with a “can do” attitude, capable of working with people at all levels. 

• A solid understanding/ or exposure of IT and how they can support recruitment efforts. 

Why Join Us? 

• Gain hands-on experience in recruitment and talent acquisition. 

• Opportunity to work with dynamic teams in a fast-paced environment. 

• Develop your skills in candidate sourcing, community engagement, and digital recruitment strategies. 

This is an exciting opportunity to grow your career in HR and recruitment while contributing to the talent strategy of a forward-thinking organization. If you're excited about connecting talented individuals with opportunities, we’d love to have you on board! Apply today to kickstart your career in HR and recruitment. 

Roles and Responsibilities

·       Supporting and maintaining the organization’s on-premise and cloud infrastructure.

·       Performing routine tasks such as monitoring systems, troubleshooting issues, and assisting with installations and configurations.

·       Providing technical support to end-users.

·       Documenting processes, Knowledge Base creation and maintaining records.

·       Designing, building, and maintaining complex IT infrastructure.

·       Managing and optimizing network systems, servers, and cloud services.

·       Implementing security measures and ensuring compliance with industry standards.

·       Leading projects related to infrastructure patching, upgrades and migrations.

·       Collaborating with other IT professionals to develop and implement IT projects.

·       Part of a team supporting Normal Biz Hour with occasional After Office Hour and Weekend/PH work.

·       Nutanix Foundation (or other Virtualization), Nutanix Certified Professional

·       OS Windows Server 2016 and above (Microsoft Certified: Windows Server Hybrid Administrator Associate)

·       OS Linux experience (RHEL, SUSE, etc)

·       IaaS Cloud AWS (AWS Cloud Practitioner Foundational)

·       Automation tools (e.g. Ansible, Terraform)

·       Advanced knowledge of IT systems, networking, and cloud technologies.

·       Strong analytical and project management skills.

·       Basic Network knowledge (e.g. NTP, SCMP, IP-subnet, etc)

·       3 to 5 years of related work experience

·       Work on-site (Jurong)

Our Client is a statutory board under the Government of Singapore and they are looking for a Software Engineer specializing in devices. To work with the development team, you will be responsible for the design, development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system or a high volume and performance intensive back office of an AFC system

The activities required to be performed are as follows:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Prepare and submit deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted.
• Assist with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

• Recognised degree in Electrical / Electronic Engineering / Computer Science or a relevant discipline.
• Been through at least one full Software Development Lifecycle.
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling.
• Good knowledge and experience in C++ on Windows and Linux platforms.
• Experience in multi-threading, socket programming and serial communication.
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices.
• At least 5 years' relevant experience in object-oriented software development.
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player.
• Added advantage if candidate is familiar with one or more of the following technologies:
• i. HTML / CSS / JavaScript / JSON
• ii. Three-tier software architecture
• iii. Microservices Architecture Framework
• iv. Database schema design and interfacing with ODBC, SQL query and MySQL
• v. Virtualization Technologies (such as hypervisors)
• vi. MQ/MQTT
• vii. Secure Communications (e.g. FTPS, HTTPS, etc.)
• viii. Angular

The Service Delivery Manager is responsible for overseeing the end-to-end management of security vulnerability remediation processes. This role requires a deep understanding of security best practices, risk management, and IT service delivery. The successful candidate will collaborate with cross-functional teams to identify, prioritise, and mitigate security vulnerabilities by rolling out patches and fixes, ensuring the protection of organisational assets.

Responsibilities:

Vulnerability Management:

• Engage the Cyber Security team closely on the vulnerability management program, in the identification, assessment and prioritization of business-relevant vulnerabilities.

Remediation Management:

• Identification of solutions for assessed vulnerabilities.
• Develop and implement effective remediation plans according to the designated timelines.
• Track and manage remediation progress, ensuring timely closure of vulnerabilities.
• Engage stakeholders for any scheduled downtime to deploy remediation in the production environment.
• Coordinate with IT teams to implement necessary patches, updates, and configuration changes.
• Establish and maintain a vulnerability remediation knowledge base.

Risk Management:

• Coordinate with stakeholders for impact analysis.
• Develop rollback contingency plans for implementation challenges.
• Develop and implement risk mitigation strategies.
• Maintain up-to-date risk registers and reports.

Service Delivery:

• Ensure the delivery of high-quality security vulnerability management services.
• Monitor service performance metrics and identify areas for improvement.
• Manage service-related incidents and problems.
• Build and maintain strong relationships with stakeholders.
• Prepare monthly reports on progress and status of the remediation program.
• Ensure adherence to designate Service-Level Agreements

Team Management:

• Lead and manage a team of specialists in the remediation program.
• Assign tasks, set goals, and provide performance feedback.
• Foster a culture of collaboration and continuous improvement.

• Minimum of Diploma or Bachelor’s in information technology or relevant field
• Proven experience in security vulnerability management and remediation.
• Strong understanding of IT service management frameworks (ITIL, ITSM).
• Knowledge of security standards and regulations (e.g., ISO 27001, PCI DSS).
• Experience with vulnerability scanning and assessment tools.
• Excellent project management and organizational skills.
• Team management skills
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Desired Skills

• Strong experience in execution of security incident management and response
• Relevant certifications in Information Security or IT service management.
• Conversant with the knowledge of software products ranging from Solaris OS, Linux OS, Windows OS, Hypervisors (Nutanix, VMWare, Microsoft Hyper-V, Azure, Oracle VM, Apache & IIS Web Servers, Open SSL, IBM Websphere & CA Siteminder.

We provide:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and supportive work environment
• The opportunity to work with leading organisations and make a significant impact on their service delivery strategies

We always ensure that all employees receive fair treatment and are given equal opportunities.

What are you waiting for? Apply now!

We regret to inform that only shortlisted candidates will be notified. Thank you for indicating your interest in joining our team.

Our Client is a statutory board under the Government of Singapore and they are looking for a Software Engineering specializing in devices to support the team.

The activities required to be performed are as follows:

• Requirements gathering;

• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player.
• Added advantage if candidate is familiar with one or more of the following technologies:

• i. Experience in Message Queues and/or Solace;

• ii. Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
• iii. Experience in Automatic Fare Collection (AFC) system;
• iv. Experience in EMV and Payment Card Industry Data Security Standard (PCI DSS);
• v. Experience in Microsoft Active Directory
• vi. Experience in HTML / CSS / JavaScript / JSON
• vii. Experience in Secure Communications (SFTP, HTTPS, etc.)
• viii. Experience in Angular or equivalent
• ix. Experience in Java Unit Tests frameworks

Are you ready to embark on a thrilling journey in Talent Acquisition?  

We are on the lookout for a vibrant and people-oriented individual to join our Talent Placement Team as a Talent Acquisition Specialist. In this role, you will play a pivotal part in sourcing, interviewing, and hiring exceptional talent to meet our organisational needs.  

If you are someone who thrives in a fast-paced environment and has an unwavering passion for connecting talented individuals with exciting career opportunities, then we want to hear from you! 

Responsibilities: 

Talent Attraction: 

• Develop and execute dynamic recruitment strategies to attract and retain top-tier candidates. 

• Build and nurture relationships with active and passive candidates, hiring managers, and team members.  

Talent Sourcing: 

• Harness diverse channels like job boards, social media platforms, career fairs, and networking events to discover potential candidates. 

• Screen resumes and conduct engaging interviews to assess candidate suitability and cultural alignment. 

• Coordinate and organise interviews with hiring managers and stakeholders. 

• Oversee the full talent acquisition process, which includes assisting with job offers, and guiding salary and benefit negotiations for mutually beneficial outcomes. 

• Collaborate closely with team members to elevate talent acquisition processes and practices.  

Market Research: 

• Stay at the forefront of industry trends and best practices in talent acquisition. 

• Champion the use of cutting-edge technology tools for recruitment and establish a strong presence on social media platforms to attract top talent.  

• Degree or Diploma in Human Resources, Business Administration, or a related field. 

• Exceptional interpersonal skills with a knack for connecting with individuals from diverse backgrounds. 

• Flourishes in a dynamic, fast-paced environment and thrives on adapting to change. 

Good to Have: 

• Familiarity with Applicant Tracking Systems and HR software. 

• Proficiency in Singapore's labour laws. 

• CEI Certification would be advantageous. 

Fresh graduates are welcome to apply!

We offer a competitive remuneration package along with a range of attractive benefits. Additionally, we provide training and professional development opportunities to nurture your skills and capabilities. 

Only shortlisted candidates will be contacted. We greatly appreciate your interest in joining our team. 

As a multinational leader in the information technology and electronics industry, our Client is seeking a Network Engineer to join their team.

The Role:

As a Network Engineer, you will be responsible for the following:

1. Responsible for managing network-related incidents and changes, ensuring smooth and uninterrupted network operations.
2. Responsible for the commission, de-commissioning, and tech refresh of network devices
3. Facilitate problem solving and collaboration among team members to ensure optimal network performance
4. Proactively manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements, ensuring minimal downtime and maximum customer satisfaction
5. Provide timely firmware updates for network devices, keeping them up-to-date with the latest security patches and enhancements
6. Ensure network infrastructure complies with rigorous security policies and industry best practices, safeguarding the confidentiality and integrity of data
7. Prepare and maintain detailed assets inventory to ensure accurate tracking, availability, and timely updates of capacity reports
8. Regularly update process and procedural documents, ensuring they reflect the most current and effective practices
9. Perform any other ad-hoc duties as required or assigned, contributing to the overall success and efficiency of the network operations
   

1. Bachelor Degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT or its equivalent

2. At least 5 years of experience in administration and implementation

3. Good knowledge of the following, but not limited to:

• Firewall technologies (high availability, virtual firewall concept)
• IP load balancer
• Distribution and core switches
• Router configuration (high availability) o LAN and WAN administration

4. Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective

5. Strong analytical and problem solving skills, combined with ability to provide quick resolution to problems

6. Proficient in troubleshooting complex issues effectively.

7. Strong communication skills, explaining technical concepts to both technical and non-technical team members.

8. Self-driven and highly motivated to work independently, meeting deadlines and delivering high-quality work.

Our Client, a well-known telco operator is seeking a dedicated and highly motivated IT Operations Specialist to join the team.

Your responsibilities will be as follows:

• Monitor and Support: Continuously monitor the performance and availability of all IT systems, including servers, networks, and applications. Provide 1st level support and troubleshooting for any issues that arise.
• Incident Management: Respond to and resolve IT incidents promptly, following established procedures and escalation protocols. Document all incidents and resolutions in the incident management system.
• System Maintenance: Perform regular maintenance tasks, such as software updates, patch management, and system backups, to ensure the integrity and security of IT systems.
• IP Network SDWAN standard SR/CR: Perform pre-defined standard change for various SDWAN platform (Cisco Viptela, Velocloud, Rasnet, Silverpeak Fortinet etc)
• Operational Tasks: Execute daily operational tasks, such as system health checks, log reviews, and performance monitoring. Ensure all scheduled tasks are completed within defined SLAs.
• Communication: Maintain clear and effective communication with other IT teams, stakeholders, and end-users. Provide regular updates on the status of ongoing incidents and operational activities.
• Compliance and Security: Adhere to all company policies and regulatory requirements, ensuring IT operations are conducted securely and in compliance with relevant standards.

• Tertiary education (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or related field preferred.
• Minimum of 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud).
• Proficiency in operating systems (Windows, Linux), network protocols, VMware and IT infrastructure. Experience with monitoring tools and incident management systems.
• Proficiency in network SDWAN platforms. Experience with performing change request and troubleshooting.
• Strong critical thinking and problem-solving skills and a passion for information security.
• Fluent communicator in both written and spoken English; Good interpersonal skills.
• This position requires working on a rotating 24x7 shift schedule, including nights, weekends, and holidays.

• Completion bonus
• Shift allowance

Our Client is a well-established multinational cargo leader. With the expansion of the team, they are looking for a SAP FICO and Treasury Support Consultant who will beresponsible for the configuration, implementation, and troubleshooting of the financial modules within the SAP system. The primary areas of focus include Accounts Payable, Procurement to Pay, payment instruction to bank, bank statement processing, treasury, vendor business partner management and analysis.

Responsibilities:

• Configuration and implementation of the SAP FICO modules, including General Ledger, Accounts Payable, Controlling, Treasury, etc.
• Analyze business requirements and translate them into appropriate configuration settings within the SAP FICO system.
• Perform comprehensive testing of the configured FICO modules to ensure accuracy and functionality.
• Provide support and troubleshooting for Accounts Payable-related issues, such as vendor master data maintenance, invoice processing, and payment processing.
• Responsible in the Procurement to Pay process, from purchase requisition, purchase order, invoice management to bank payment.
• Work with bank solution to implement SAP Treasury related functions or payment interfaces.
• Set up and maintain the bank statement processing functionality, ensuring accurate and timely reconciliation of bank transactions.
• Troubleshooting experience on the bank payment instruction process, ensuring compliance with financial institution requirements.
• Manage the vendor business partner lifecycle, including vendor creation, maintenance, and performance evaluation.
• Develop and generate financial reports and analyses to support decision-making processes.
• Collaborate with cross-functional teams, such as IT, business analysts, and end-users, to address FICO-related issues and provide training.
• Participate in project planning, documentation, and knowledge transfer activities.
• Stay up-to-date with the latest SAP FICO functionalities, patches, and best practices.

• Bachelor's degree in Accounting or Business IT.
• Certification in SAP FICO or relevant SAP modules is preferred.
• Minimum 3-5 years of experience as an SAP FICO Consultant.
• Proven expertise in the configuration and implementation of SAP FICO modules, including Accounts Payable, Procurement to Pay, bank statement processing, bank payment instruction, treasury, and vendor business partner management.
• Have global SAP implementation experience on FICO and Treasury.
• Support experience on Kyriba Treasury functions will be added advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Experience in project management and implementation methodologies.

• Work contract until 31 Dec 2025.
• End-of-contract bonus.
• Performance bonus

As a multinational leader in the information technology and electronics industry, our Client is seeking an Asset Management Analyst to join their team.

The Role:

As a Asset Management Analyst, you will be responsible for the following:

1. Manage and drive the Asset Management’s service delivery processes for Managed Services’ outsourcing clients
2. Ensure accuracy of all IT hardware and software assets database meets the contractual obligations of the Service Level Agreements
3. Verify procedures are developed, maintained and enforced for all service delivery activities and audits
4. Maintain accuracy in inventory data collection, storage, tracking and maintenance of IT hardware and software information
5. Co-ordinate with vendors on all aspects of the Agreement, including acquisition, software distribution and technical support requirements
6. Monitor and ensure all assets are tagged in accordance with the quality control standard
7. Provide periodic reports on the progress of Asset Management’s activities
8. Any other ad-hoc duties as required or assigned

1. Bachelor Degree or Advanced Diploma in IT or Computer Science
2. At least 1 year of experience in IT environment
3. Must be well versed in Basic IT Technical Skills and Microsoft Applications
4. Proficiency in Microsoft Excel is a pre-requisite
5. Strong in English communication, both oral and writing skills
6. Pleasant personality and ability to work independently

Job Summary: As a key contributor in the role of a TrendMicro Engineer, you'll play a critical role in optimizing our IT security posture and operational efficiency. Your focus will be on leveraging the suite of TrendMicro products, including Apex One, IMSVA, IWSVA, Server Protect, Email Security, and Cloud App Security, along with integration capabilities with Microsoft Deployment Toolkit (MDT). Utilizing Trend Micro DDAN, Control Manager, and Apex Central, you'll ensure comprehensive threat intelligence and centralized management, ensuring the secure, reliable, and optimized performance of our customers' IT infrastructure post-implementation.

Key Responsibilities:

1. Product Expertise and Deployment:

• Act as the resident expert on TrendMicro and MDT products.
• Deploy, configure, and manage TrendMicro Apex One, IMSVA, IWSVA, Server Protect, Email Security, and Cloud App Security to streamline IT operations.

• Utilize Control Manager and Apex Central to monitor ongoing operations.
• Perform routine maintenance, updates, and patches to mitigate vulnerabilities.

• Lead responses to cybersecurity threats and technical issues using Trend Micro DDAN.
• Provide swift resolutions to minimize disruptions and enhance operational efficiency.

• Develop and enforce robust security protocols across all IT systems.
• Ensure compliance with regulatory requirements and internal protocols, leveraging TrendMicro solutions for data protection and threat prevention.

• Generate comprehensive reports on security incidents, system performance, and compliance status.
• Provide actionable insights and recommendations to optimize systems and mitigate risks.

• Collaborate closely with IT teams and other departments to support secure and efficient operations.
• Conduct training sessions on TrendMicro product functionalities, cybersecurity best practices, and effective system utilization.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3-5 years of hands-on experience in IT operations or cybersecurity, specifically with TrendMicro products and Microsoft Deployment Toolkit.
• Proven ability to configure, manage, and troubleshoot TrendMicro solutions.
• Familiarity with Trend Micro DDAN, Control Manager, and Apex Central for security management and operations.
• Strong analytical skills, with experience in incident response and system maintenance.
• Excellent communication skills and the ability to collaborate effectively across teams.

Personal Attributes:

• Diligent with a proactive mindset in identifying and resolving IT security and operational challenges.
• Proficient problem-solving skills for managing complex technical issues.
• Commitment to continuous learning and staying updated on the latest cybersecurity trends and technologies.
• Exceptional organizational abilities to prioritize tasks in a fast-paced environment.

This position requires an adept professional capable of leveraging TrendMicro solutions to bolster IT security while ensuring operational excellence and adherence to regulatory standards.

We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.

Responsibilities:

· Manage, configure, and upgrade a diverse range of security technologies.

· Respond to fault alerts and customer escalations for managed security technologies.

· Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.

· Escalate incidents and problems within SLA to internal technical teams or external product vendors.

· Prepare and submit incident reports for high-severity incidents.

· Respond to inbound Change Requests (CRs), Service Requests (SRs), and other queries within SLA.

· Perform regular configuration backups on managed security products.

· Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.

· Create and update technical documentation on managed security technologies.

· Generate monthly reports according to service scope requirements.

· Adhere to organizational and project security policies, procedures, and best practices.

· Serve as the primary point of contact to assist and advise clients on ICT security-related matters.

· Lead and support customers in security incident response and resolution.

· Demonstrate strong teamwork and leadership qualities.

· Maintain a customer-focused approach with excellent interpersonal skills.

· Bachelor’s degree / Polytechnic Diploma in Cyber Security, Computer Science, Information Technology, or Information Systems.

· Minimum of 5 years’ experience in IT infrastructure operation and/or support.

· Strong fundamental knowledge of IP networking (e.g., TCP/IP, routing) and operating systems (e.g., Windows, Linux).

· Excellent critical thinking and problem-solving skills with a passion for information security.

· Fluent in both written and spoken English, with strong interpersonal skills.

Overview:

We are seeking a highly skilled and experienced Senior DB Infrastructure Engineer to join our dynamic team. The ideal candidate will be responsible for designing, planning, supporting, and maintaining our database infrastructure to meet or exceed Service Level Agreements (SLAs). This role requires a proactive individual with strong problem-solving skills, extensive experience with Oracle databases, and the ability to lead and mentor a team.

Key Responsibilities:

Design and Planning:

• Design, plan, support, and maintain DB infrastructure to ensure robust and efficient operations.
• Develop and implement strategies to meet or exceed stipulated SLAs.

Performance Monitoring and Problem Resolution:

• Monitor DB infrastructure performance and address technical issues promptly.
• Troubleshoot and resolve complex system DB infrastructure problems that may require the creation of new techniques, tools, and processes.

Project Support:

• Provide effective implementation and operational support for projects, ensuring SLA compliance.
• Lead and manage the DB infrastructure team to deliver high-quality support for project needs.

Analysis and Improvement:

• Analyze internal and external business challenges and regulatory issues, proposing improvements to enhance infrastructure performance and compliance.
• Stay updated with industry trends and best practices to continually improve the DB infrastructure.

Availability and Standby:

• Be available for 24x7 standby on-site or on-call support after office hours, weekends, and public holidays for operational or implementation projects.

Teamwork and Leadership:

• Demonstrate strong teamwork and provide clear instructions and guidance to team members.
• Facilitate knowledge sharing and mentor junior team members to build a cohesive and skilled team.

• Extensive experience with Oracle databases, including installation, configuration, and maintenance.
• Proficient in troubleshooting complex technical problems and implementing effective solutions.
• Savvy in identifying, analyzing, and resolving highly complex system issues.
• Resourceful in learning new skills and understanding emerging issues.
• Excellent teamwork and communication skills.
• Ability to provide clear instructions and guidance to team members.

Qualifications:

• Proven experience as a DB Infrastructure Engineer or similar role.
• Strong technical background with Oracle databases.
• Excellent problem-solving skills and ability to work under pressure.
• Strong leadership and team management skills.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

You will be part of a team in a security firm specializing in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.

As a Network Technician, you will be responsible for the following :-

• Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.

• Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.

• Provide 1st Level on-site Network Support to end-users.
• Attend to daily customers' issues reported when not on standby.
• Perform routine tasks to ensure the network's stability and prevent potential issues.
• Identify and resolve issues related to network.
• Manage the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
• Responsible for the patch management of network systems and devices to ensure security and optimal performance.

• Minimum Higher Nitec or Nitec with Module in IT and has fundamental knowledge in Network.
• Capable to understanding and implement procedures and instructions given in operations manual.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours).
• Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

• You will be trained to install, monitor, and troubleshoot network equipment.
• Shift Allowance
• Performance Bonus

We are looking for an aspiring young tech-savvy professional who possesses strong business acumen and has proficiency in computer engineering or computer science programming languages(desirable) and data analytics.

This will be a good opportunity to experience understanding the pulse of the business and how that will relate to digital transformation initiatives in the business, human resources, and Finance functions.

Job Responsibilities

• Partner with the HR, Finance, and business function teams to understand the current processes and user requirements, to find solutions to reduce manual work by automating work processes, and to find ways to reduce the time required for report generation as well as documentation.
• Propose enhancement of new functionalities or features for processes that will help to streamline operational activities.
• Research new digital transformation technologies and functionalities.
• Contribute to continuous improvement efforts toward process automation and data visualization.

Qualifications and Skills set:

• Undergraduates who can commit for at least 5 months (for a full-time internship.
• Pursuing diploma or degree in Business, Finance, Business Analytics, Information Systems, or computer science
• Programming experience is nice to have but not mandatory such as Python, R, SQL, HTML5, CSS3, JavaScript.
• Strong affinity with numbers and data
• Process Orientated
• Skilled in the use of MS Office tools including Outlook (or related email tool), Excel, and PowerPoint.
• Good Excel skills such as VBA and/or data visualization tools
• Basic understanding of database and big data technologies such as Azure.
• Strong Visual design skills with an eye for user-system integration, and understands the front and back-end development process cycle.
• Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
• Articulate, with the ability to work in a fast-paced environment.
• Possess a high level of meticulousness.
• Interest in IT technologies and how they apply to business functions.
• Ability to multitask with strong organizational skills.
• Enthusiastic and versatile with positive attitude
• Strong sense of ownership for projects/tasks and responsibilities.
• Good written and verbal communication skills
• Willingness to learn with continuous improvement mindset.
• Should be able to commit at minimum 3 to 5 months for internship

Enriching Internship experience and get exposure to the business

As IT engineers, you are pivotal IT professionals entrusted with the design, installation, and maintenance of the company's computer systems. Your responsibilities encompass comprehensive testing, configuration, and troubleshooting of hardware, software, and networking systems, ensuring seamless deployment to fulfill the client's requirements. Operating within a fast-paced and demanding environment, your expertise plays a critical role in upholding operational efficiency and meeting organizational objectives. Key responsibilities include:

• Deliver day-to-day technical support to end-users, ensuring the smooth operation of computers and network devices.
• Take charge of hardware and software installation, upgrades, and maintenance tasks, including system backups, applying the latest patches, and troubleshooting hardware issues.
• Provide comprehensive system administration and helpdesk/desktop support to end-users.
• Implement robust security controls to safeguard the organization's data and infrastructure.
• Troubleshoot network and software issues, ensuring minimal downtime.
• Swiftly address and resolve hardware, software, and networking issues to maintain operational continuity.
• Responsively handle general IT requests from stakeholders.
• Engage with clients to understand their requirements and ensure their needs are met effectively.
• Conduct regular inspections to verify the operational status of IT systems and equipment, proactively addressing any issues.

• Prior experience in IT support or administration.

• Strong knowledge of networking, hardware, and software systems.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Fresh grads are welcome to apply

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.