Network & End User Support Manager
8 months ago
Job Description
Perform troubleshooting of interworking issues associated to Cisco / Meraki / checkpoint / Fortinet network elements
Independentl..
Job Description
- Perform troubleshooting of interworking issues associated to Cisco / Meraki / checkpoint / Fortinet network elements
- Independently planning, deploy, integrate & migrate Cloud Native, Cloud Infrastructure.
- Coordinate investigations and technical solutions, as required, across multiple technologies working with internal teams.
- Meeting with customer regarding planning or optimization of their Infrastructure.
- Establish a "Trusted Advisor" relationship with customers
- Address end user issues on priority related to their desktops / laptops / wireless access points / etc
- Handle any IMAC issues at client location
- Address any networking issues on priority which may affect the Manufacturing function of the customer.
- Generate standard project documentation including High Level Design, detailed low-level design, detailed implementation plan, and detailed test plan for highly complex networks.
- Generate network device configurations from Low Level Design templates for highly complex networks.
- Support pre-sales activity for highly complex networks including scoping the level of effort, making service proposal presentations
- Plan and execute highly complex Container, Cloud Network, IMS and End user Upgrade and Migration activity
- Lead design workshops/sharing knowledge with the team
- Proactive Service & Support including device bug scrubs, migration strategy planning and new feature introduction
- Assist customer with deployment and strategy of highly complex tools and related Network Management Systems
- Understand existing customer network topology and limitation
Requirements
- Willingness to learn and become engaged in the other domains
- Ability to work effectively in critical situations and exercise independent judgement
- Customer Focused and Team Player mindset
- At least one of the Cloud Native and Cloud certifications: Docker, Kubernetes, OpenStack, VMware, AWS, Azure
- Expert level experience in Cisco / Meraki / checkpoint / Fortinet network elements.
- Experience in different Network troubleshooting and automation tools
- Well versed with AMURAA® digital platform is a key requirement.
- Mandatory certifications : CCNA, CCNP,
- Any other certifications from CCIE, CCSA, CCSE, JNCIA, JNCIP, CEH will be a plus.
Interested applicants can apply here or email to [email protected]
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