Manage 10 outlets, drive team performance as well as maximise sales and profitability in allocated outlets
Conduct regular outlet visits
Utiliz..
Manage 10 outlets, drive team performance as well as maximise sales and profitability in allocated outlets
Conduct regular outlet visits
Utilize interpersonal and communication skills to lead, influence, and encourage Store Managers
Ensure proper planning of manpower schedule by Store Managers according to sales needs and labour target
Ensure and maintain the productivity level of employees
Maintain effective cost control in all areas in the outlets
Ensure compliance of cash handling and management in the outlets
Managing and supervising the work of newly opened outlet in the area
Evaluate existing business procedures and recommend improvements
Inform Operations team of any operational inconsistency
Enforce the compliance of standard operating procedures
Ensure Store Managers plan and execute all sales promotions effectively and efficiently
Respond proactively to prevent and resolve customer service situation
Ensure Store Manager trained new employees properly; follow up on the training progress of all employees
Coach, counsel and discipline employees
Regular review of work performance with employees
Produce daily, weekly and monthly business reports
Ensure proper approval of all HR matters (leave application, outlet transfer, resignation, promotion, conversion) within the area and ensure the proper submission of all paperwork
Check monthly timesheet are accurate and correct
Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity
Develop specific goals and plans to prioritize, organize and accomplish work
To attend all meetings and training programs when required
Compliance to any other related operational issues and projects as and when required
