Total 69 job vacancies by Yuanyii Agency Pte. Ltd.

Position Overview
We are seeking a motivated and experienced Massage Store Supervisor to oversee the daily operations of our massage therapy store. This role requires a dynamic individual with strong leadership skills, a commitment to customer service excellence, and the ability to manage both staff and administrative duties efficiently. The supervisor will ensure a smooth workflow, maintain high service standards, and create a welcoming environment for clients and staff alike.

Key Responsibilities

• Staff Supervision and ManagementLead, motivate, and supervise a team of massage therapists, receptionists, and support staff.
  Schedule and delegate tasks to ensure optimal staff performance and coverage.
  Conduct training sessions, performance reviews, and disciplinary actions as needed.
  
• Customer Service ExcellenceGreet and assist clients, ensuring their needs are met with the highest level of professionalism.
  Handle client inquiries, complaints, and feedback, resolving issues promptly.
  Ensure that all client experiences are consistent with the store’s standards.
  
• Operations and AdministrationManage daily operations, including appointment scheduling and inventory control.
  Monitor and maintain cleanliness, organization, and safety of the facility.
  Oversee compliance with company policies, industry regulations, and hygiene standards.
  Generate reports on sales, staff performance, and client satisfaction metrics.
  
• Sales and Marketing SupportPromote services and special offers to increase customer retention and attract new clients.
  Monitor sales targets and assist in meeting revenue goals.
  Collaborate with the marketing team to implement local advertising and promotional campaigns.
  

• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
• Measure and report the effectiveness of warehousing activities and employees performance
• Organize and maintain inventory and storage area
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with customers to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Confer and coordinate activities with other departments

• Maintaining strong relationships with existing customers through proficient communication and regular follow-ups.
• Negotiating contracts with prospective clients to secure sales opportunities.
• Conducting market research to identify selling possibilities and evaluate customer needs actively.
• Setting up meetings with potential clients and listening to their wishes and concerns.
• Preparing and delivering appropriate presentations on products and services.
• Ensuring the availability of stock for sales and demonstrations.
• Participating on behalf of the company in exhibitions or conferences.
• Collaborating with team members to achieve better results.ribution, new energy, micro-grids, and AI intelligent IoT
• Explain and promote the intelligent power distIdentifying and reaching out to potential clients to pitch the company's products or services.
• Motivation and interested to hit monthly goals

A salon supervisor has a crucial role in managing day-to-day operations, ensuring high standards, and maintaining a positive experience for both clients and staff. Here’s a typical job scope:

1. Customer Service Management

• Greet clients, manage appointments, and address client inquiries or complaints.
• Ensure all clients have a positive experience and that service standards are consistently met.

2. Team Supervision and Training

• Supervise salon staff, including stylists, assistants, and receptionists.
• Conduct regular training to keep staff updated on new techniques, products, and services.
• Mentor and motivate the team to meet performance goals and maintain high morale.

3. Sales and Inventory Management

• Promote salon services, packages, and retail products to maximize revenue.
• Manage inventory, order supplies, and track product usage to avoid shortages or excesses.
• Monitor sales targets and implement strategies to boost sales.

4. Operations and Administration

• Oversee salon cleanliness, hygiene, and safety standards, ensuring compliance with health regulations.
• Manage schedules to ensure adequate staff coverage during peak and off-peak hours.
• Handle payroll, timesheets, and attendance records.

5. Financial Management

• Track daily sales, manage cash flow, and prepare financial reports.
• Assist in budgeting and ensure cost-effective use of resources.

6. Marketing and Client Retention

• Collaborate on promotional activities, social media presence, and marketing campaigns.
• Implement strategies to retain clients, such as loyalty programs and personalized service.

7. Conflict Resolution

• Address and resolve conflicts among staff and between clients and staff.
• Enforce salon policies and handle disciplinary actions as needed.

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, email face-to-face and social media

• Keeping records of discussions or correspondence with customer

• Handling customer’s feedbacks

• Improving customer service procedures, policies and standards

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Prior experience as cabin crew will be an added advantage

• Able to converse in Mandarin and English to communicate in Chinese speaking customers

• Must be able to work on retail hours

• Making plans using detailed drawings
• Preparing estimates and budgets
• Creating accurate project specifications
• Designing engineering experiments
• Creating technical reports for customers
• Completing regulatory documents concerning safety issues
• Finishing projects on time and within budget
• Communicating with clients and coworkers about analysis results

• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
• Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Implements production, productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Audits customer service procedures and trends and determines system improvements.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Job responsibilities:

• Supports to Tender and Bidding Team such as Measurement of Quantities, preparing Bill of Quantities, Contract and Drawing Review, Interpretation of Specification, Request for Information and Clarification, Request for Quotation, built-up the tender base cost and final submission price, compilation of all mandatory submission document, prepare a tender cost proposal for Management’s review, and attending site briefing and kick-off meeting (if any).
• Handles and Supervises contract management of designated projects including project procurement of materials, main contract, and subcontract administration, analysis and evaluation of price comparison and costing summary.
• Supporting in sourcing and comparing suitable three (3) quotations for the project materials request, liaising with suppliers and purchasing, monitoring project order schedule.
• Preparation and Submission of Monthly Progress Claims, Variation Orders, Settlement of Final Account and ensuring all Invoices are submitted in a timely manner.
• Assessment of Subcontractor’s Progress Claim, issuance of Payment Response and final payment.
• Handles issues including Extension of Time, Terms and Conditions, Prolongation Claim, Loss, and Expenses Claims.
• Perform other QS-related duties.

-Assist in performing purchasing activities which include sourcing, process Purchase Orders, price negotiation

-Coordinate with suppliers to ensure on time delivery

-Assist on daily administrative activities and documentation works

-Manage work pass matters, apply work permit, arrange core trade, CSOC/BCSS

-File Keeping and system data key in

-Monthly payroll, interview session when needed

-Handle GST, IR8A, IR21

-Handle accounting related matter, year end report

-Perform any other duties as assigned

Job Description

• Manage full set of accounts for the business and company’s needs
• Lead and guide Accounts Team on daily operations (GL, AR, AP, intercompany balances, transactions and cash-flow, staff’s claims reimbursements etc.)
• Provide business analysis, consolidation of monthly/quarterly/yearly financial results and support production of yearly budgets and revenue forecast
• Monitor, assess and ensure timely and accurate transaction for closing of monthly/quarterly/ yearly reporting of financial and management reports, as well as prepare financial reports for company
• Review consolidation package done by subsidiary companies and report to Managing Director
• Support communication with subsidiary companies when required
• Review and support the accounts of subsidiary companies
• Reconcile, process and report all costing, Accounts Payable (AP), Accounts Receivable (AR) activities
• Ensure tasks are carried out in compliance with operating standards, company rules & regulations and statutory requirements
• Ensure accurate and timely filing of statutory reports
• Maintain fixed assets processes and procedures (including disposal, verification and depreciation of fixed assets etc.)
• Coordinate with external auditors, tax agents, bankers, company secretary etc. on annual statutory audit and tax matters
• Assist in management of transactions related to bonds and fixed deposit
• Handle Company’s tax reporting (GST, Corporate tax submission, withholding tax etc.)
• Handling,calculating and verify with Manging Director for payroll and CPF matters
• Preparing for the related contract as like Employment contract for incoming new staff
• Liaise with respective business units to understand financial information needs in order to work out efficient and effective solutions
• Any ad-hoc duties as assigned

Job Description

• Manage full set of accounts for the business and company’s needs
• Lead and guide Accounts Team on daily operations (GL, AR, AP, intercompany balances, transactions and cash-flow, staff’s claims reimbursements etc.)
• Provide business analysis, consolidation of monthly/quarterly/yearly financial results and support production of yearly budgets and revenue forecast
• Monitor, assess and ensure timely and accurate transaction for closing of monthly/quarterly/ yearly reporting of financial and management reports, as well as prepare financial reports for company
• Review consolidation package done by subsidiary companies and report to Managing Director
• Support communication with subsidiary companies when required
• Review and support the accounts of subsidiary companies
• Reconcile, process and report all costing, Accounts Payable (AP), Accounts Receivable (AR) activities
• Ensure tasks are carried out in compliance with operating standards, company rules & regulations and statutory requirements
• Ensure accurate and timely filing of statutory reports
• Maintain fixed assets processes and procedures (including disposal, verification and depreciation of fixed assets etc.)
• Coordinate with external auditors, tax agents, bankers, company secretary etc. on annual statutory audit and tax matters
• Assist in management of transactions related to bonds and fixed deposit
• Handle Company’s tax reporting (GST, Corporate tax submission, withholding tax etc.)
• Handling,calculating and verify with Manging Director for payroll and CPF matters
• Preparing for the related contract as like Employment contract for incoming new staff
• Liaise with respective business units to understand financial information needs in order to work out efficient and effective solutions
• Any ad-hoc duties as assigned

1. Staff Management

• Hire, train, and schedule staff
• Monitor staff performance and provide feedback
• Maintain staff morale and productivity

2. Customer Service

• Handle customer inquiries, complaints, and special requests
• Build and maintain customer relationships
• Ensure high levels of client satisfaction

3. Operations Management

• Oversee inventory and product stock
• Maintain cleanliness and organization of the shop
• Handle daily cash flow and payment transactions

4. Financial & Budget Management

• Set and manage sales targets
• Monitor expenses and manage the shop’s budget
• Develop pricing strategies and promotions

5. Marketing & Promotion

• Plan in-store promotions and events
• Manage social media and online presence
• Build partnerships with local businesses

6. Administrative Duties

• Maintain accurate records (attendance, bookings, sales)
• Ensure compliance with health, safety, and legal regulations

7. Service Innovation

• Introduce new services and products
• Coordinate staff training and development

8. Problem-Solving

• Resolve customer complaints and conflicts
• Handle emergencies and operational issues

• Recruit, train, motivate, and evaluate team performance, resolving conflicts as needed.
• Contribute to strategic planning, manage project timelines and resources, and make decisions.
• Collaborate with other departments and report progress and needs to senior management.
• Develop and monitor budgets, allocate tasks and personnel effectively.
• Identify inefficiencies and implement improvements to increase productivity.
• Ensure adherence to company policies and manage potential risks.

We're looking for a passionate individual who loves dogs and is dedicated to helping them overcome their fears and limitations. If you find joy in being present and attentive with a dog, have a keen sense of self-awareness, and value attention to detail, then we want you to join our team!

Main Duties:

* Perform daily training drills

* Create, execute, and analyse customised daily training syllabi for each dog

* Ensure safety protocols are followed during daycare services

* Walk, groom, and feed the dogs

* Maintain cleanliness, workability, and safety of all daycare operations assets

* Set and achieve milestones for each dog

* Communicate effectively with clients

* Schedule and plan individualised game plans for each dog

* Take, edit, archive, and distribute photos and videos

* Handle administrative tasks related to daycare training

Requirements:

* Experience in the dog-related industry, especially with a training background, is a plus

* Strong self-awareness and a keen understanding of your strengths

* Excellent physical fitness

* Exceptional customer service skills

* Meticulous attention to detail

* Highly independent with a proactive attitude

* Strong communication skills and a team-oriented mindset

* Open-minded, adaptable, patient, and calm under pressure

* Class 3/3A Driving License is preferred

* At least 6 months commitment

Salary: $2,100 - $3000 per month

Working Hours: Mondays to Fridays, 9:00 AM - 6:00 PM

Work Location: Reporting office in Simei

Dog School Schools Driver n Packwalk Handler

Are you an energetic dog lover who thrives on new experiences? If you enjoy driving, meeting different dogs, and learning how to handle them, we want you on our team! Read on to discover more about this exciting opportunity!

Main Duties

* To operate our doggy school bus and transport dogs to and fro their residence whilst ensuring their well-being and safety at all times

* Perform basic handling of dogs on the job

Requirements

* Valid Class 3/3A license with two years or more driving experience preferred (van driving experience is a bonus)

* Clean driving record

* Physically fit

* Experience with pets and handling

* Experience in customer service is a bonus

* Commit to schedule and be able to provide a minimum of 3 AM or PM shifts per week

Working Hours: 7AM - 11AM, 4PM - 7PM, Mon - Fri

Work Location: Reporting office in Simei

ABOUT OUR SCHOOL

At our unique dog behavioural specialist school, we offer daycare training services that are structured from a training angle. Our activities are designed to address the most common struggles of domestic dogs and their handlers, making us a standout in the industry.

READY TO JOIN OUR TEAM?

-PREPARE INVOICE AND FILING DOCUMENTS

-QUOTATION

-REPORT TO MANAGER FOR DAILY OPERATION

-REPLY EMAIL AND ENQUIRY

-ANSWER FOR THE INCOMING CALL

Company is a Risk management consultancy located at Orchard (Ngee Ann City)

• Data entries
• Accumulate weekly company expenses (receipts) and GST and send to accounts
• Manage CRM database such as uploading of contacts and mailing list
• Upload of weekly/monthly marketing materials on website and broastcast through mailing list
• PA to chairman, scheduling of his calendar
• Facilitate with delegations from overseas
• All other adhoc matters
• 14 days Annual leave
• Benefits includes dental and GP

We are seeking a dependable and skilled Lorry Driver to transport goods to various locations. The ideal candidate will ensure timely deliveries, adhere to road safety regulations, and maintain the condition of their assigned vehicle.

Key Responsibilities

• Transport and Delivery: Safely operate a lorry to transport goods to assigned destinations within agreed timeframes.
• Loading and Unloading: Assist with the loading and unloading of cargo, ensuring the correct handling and securing of items to avoid damage during transit.
• Documentation: Accurately complete and submit delivery paperwork, including delivery notes, receipts, and other required documents.
• Compliance: Adhere to all local and national traffic laws, as well as company policies and safety standards, including the use of seat belts, speed limits, and securing cargo.
• Customer Service: Communicate politely and professionally with clients upon delivery, ensuring customer satisfaction and addressing any issues or concerns.
• Record Keeping: Maintain accurate records of trips, including mileage, fuel usage, and delivery times.
• Safety: Ensure compliance with all health and safety regulations, including proper use of personal protective equipment (PPE) and observing safety protocols during loading/unloading.

Qualifications

• Valid Class 4 license
• Proven experience as a lorry driver or similar role in the transportation industry.
• Good knowledge of road safety regulations and traffic laws.
• Physically fit and able to lift and move heavy loads (up to 15kg).
• Strong time-management skills with the ability to meet tight deadlines.
• Basic knowledge of vehicle maintenance and troubleshooting.
• Ability to navigate using GPS and read maps.
• Good communication and customer service skills.
• Clean driving record with no major violations.

Job Duties:- Perform Opening or Closing Duties.

- Provide exceptional customer service and experience .

- Handle POS system and payment terminals accurately to process customer transactions.

- Rolling for dough and baking

- Ability to use soft-serve ice cream machine and making frappe

- Restock shelves and replenish the items as needed.

- Washing of equipment and utensil upholding hygiene standards

- Keeping the outlet clean at all times

- prioritising sale goal given daily by the Supervisor/Manager

- Any other ad-hoc duties as assigned by the Supervisor/ Manager.- Follow food safety and hygiene standards to ensure the safety and quality of the products.

Job Description

We are seeking a dedicated and results-driven Immigration Consultant to join our team. The successful candidate will be responsible for conducting consultations with clients, providing tailored immigration solutions, and driving sales by converting inquiries into successful applications.

Key Responsibilities

• Client Consultation: Conduct in-depth consultations with clients to understand their immigration needs, goals, and challenges.
• Immigration Solutions: Assess and suggest the best immigration pathways, including work passes, residency applications, business immigration, and citizenship options, based on individual client profiles.
• Sales and Client Acquisition: Proactively identify and pursue new sales opportunities by following up on leads, converting inquiries into sales, and expanding the client base.
• Case Management: Assist clients in preparing and submitting immigration applications, ensuring all required documentation is complete and accurate.
• Policy Expertise: Stay up-to-date on immigration laws, regulations, and processes to provide accurate advice and strategic solutions to clients.
• Relationship Building: Build and maintain strong relationships with clients, guiding them through the entire immigration process and providing ongoing support.
• Sales Targets: Achieve monthly and quarterly sales targets by closing deals and promoting additional services where applicable.
• Collaboration: Work closely with internal teams to coordinate services and ensure smooth handling of each case.
• Customer Service: Provide exceptional customer service, ensuring a positive experience for clients from initial inquiry through to the completion of their immigration journey.

Qualifications

• Proven experience as an Immigration Consultant, Sales Consultant, or similar role within the immigration industry.
• Strong knowledge of immigration laws, procedures, and documentation requirements.
• Sales-driven mindset with a proven track record of meeting or exceeding targets.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Multilingual skills are a plus.

What We Offer

• Competitive salary with commission-based incentives.
• Ongoing training and professional development opportunities.
• A collaborative and dynamic work environment.
• Opportunities for career growth within the company.

• Office Administration: Manage daily office operations, including organizing and maintaining office files, supplies, and equipment. Ensure smooth functioning of administrative processes.
• Correspondence Management: Handle incoming and outgoing correspondence, including emails, letters, and packages. Draft, edit, and proofread documents and reports.
• Scheduling and Coordination: Schedule meetings, appointments, and events. Coordinate with internal and external stakeholders to ensure efficient scheduling and resource allocation.
• Data Entry and Management: Maintain accurate records and databases. Input and update information in company systems, and generate reports as required.
• Customer Service: Serve as the point of contact for clients and visitors. Address inquiries, resolve issues, and provide support to ensure a positive experience.
• Financial Administration: Assist with basic financial tasks, such as processing invoices, expense reports, and petty cash management. Support the preparation of budgets and financial reports.
• HR Support: Assist with recruitment processes, onboarding of new employees, and maintenance of employee records. Support HR-related administrative tasks and employee benefits administration.
• Compliance and Policies: Ensure compliance with company policies and procedures. Assist with the implementation of new policies and procedures as needed.
• Project Assistance: Support various projects and initiatives within the organization by providing administrative assistance and coordinating activities.
• Miscellaneous Tasks: Perform other duties as assigned by management to support the efficient operation of the office.

• Perform daily inspection task as designated by the supervisor
• Perform in-process inspection and report abnormality/raise NCMR if applicable
• Perform outgoing inspection/out of box audit
• Compile and maintain all quality inspection reports
• Maintain proper 5S in the assigned area daily
• Adhere to Good Manufacturing Practice
• QA inspector is authorized to issue Stop Machine Order and Stop Shipment Order when process/ product out of control.
• QA inspector is authorized to buyoff the product and stamp QC accept/rejec

• Providing a warm and friendly greeting to customers, taking their orders, and serving food and beverages with a consistently positive and helpful attitude.
• Providing genuine recommendations to guests based on your knowledge of our food and beverage.
• Efficiently entering orders into a point-of-sale system and accepting payments using a credit card reader or cash register. You will be responsible for calculating change accurately and swiftly.
• Collaborating with the kitchen team to prepare various food items. You will follow cooking instructions, adhere to safety procedures, and maintain sanitary standards.
• Ensuring the cleanliness of the restaurant on a daily basis. This includes clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils.
• Maintaining effective communication with team members and management.
• Handling guests' concerns and complaints in a professional and composed manner, resolving problems in accordance with outlet policies.
• Upholding a neat and presentable appearance by wearing a uniform and adhering to the designated corporate dress code.
• Assisting fellow servers as needed during various situations.
• Expressing gratitude to each guest for their visit and inviting them to return.
• Completing any other task assigned to you .

For full-time employees, we offer the following benefits:

• A five-day work week comprising a total of 44 hours.
• Meal allowance to support our employees during their working hours.
• Staff discount applicable to all brands under the Caerus holding.

• Welcomes clients on arrival to the salon
• Answering phone calls, emails, and social media messages promptly and courteously
• Cross sell services
• Provide complimentary drinks to arriving clients
• Inform colleagues that their client has arrived and for what salon services
• Welcome walk-ins, answer questions about beauty services, schedule and confirm appointments based on availability
• Manage the salon appointment schedule efficiently
• Contact and manage clients if a staff member is sick and re-arrange an appointment
• If not using SMS appointment reminders, call clients to remind them of their appointment
• Call clients who are late for appointments and see if they are running late or are a no-show
• Collect payments from clients after their appointment
• Keep reception area clean, tidy, and free from hazards
• Respond to online reviews daily and pass feedback onto management
• Co-ordinate and resolve client complaints
• Properly add clients email addresses and telephone numbers to salon scheduling software
• Keep the retail merchandising stocked
• Up-sell salon retail products when taking payments
• Prompt clients to book their next appointment
• Doing administrative tasks

1. Develop and implement quality assurance policies and procedures to ensure product and service quality.
2. Monitor performance of quality assurance activities and identify areas of improvement.
3. Design and oversee tests and inspections of products to ensure quality and reliability.
4. Analyze customer feedback and use to improve processes and products.
5. Develop and analyze statistical data and product specifications to determine present standards and establish quality and reliability objectives of finished products.
6. Develop plans to assess customer and supplier satisfaction in order to identify opportunities for improvement.
7. Investigate customer complaints and non-conformance issues, and recommend corrective actions.
8. Supervise and mentor QA personnel in their daily activities, including training of new personnel.
9. Review and approve quality requirements for manufacturing planning, supplier purchase orders, and other technical documents.
10. Collaborate with other departments to ensure all quality standards are met.