1. Staff Management
- Hire, train, and schedule staff
- Monitor staff performance and provide feedback
- Maintain staff morale and productivity
2. Customer Service
- Handle customer inquiries, complaints, and special requests
- Build and maintain customer relationships
- Ensure high levels of client satisfaction
3. Operations Management
- Oversee inventory and product stock
- Maintain cleanliness and organization of the shop
- Handle daily cash flow and payment transactions
4. Financial & Budget Management
- Set and manage sales targets
- Monitor expenses and manage the shop’s budget
- Develop pricing strategies and promotions
5. Marketing & Promotion
- Plan in-store promotions and events
- Manage social media and online presence
- Build partnerships with local businesses
6. Administrative Duties
- Maintain accurate records (attendance, bookings, sales)
- Ensure compliance with health, safety, and legal regulations
7. Service Innovation
- Introduce new services and products
- Coordinate staff training and development
8. Problem-Solving
- Resolve customer complaints and conflicts
- Handle emergencies and operational issues
