Job Purpose:
Manage the end-to-end operation from administration of Tender/Quotation submission, Contract Maintenance to Order Fulfilment to meet the organizational KPI and deliver the world class customer experience.
Key Responsibilities:
- Assist clients with Novation Agreements and maintain contracts/POs in SAP.
- Source and notify clients of tender/quotation opportunities.
- Support clients in document submissions and ensure compliance with deadlines.
- Verify and maintain awarded contracts and POs in SAP, resolving discrepancies.
- Handle extension requests for tenders/quotations.
- Conduct ingredient checks and consult with the regulatory team as needed.
- Ensure submission copies align with client information and clarify discrepancies.
- Encrypt and send LOAs and contracts to clients.
- Assist with GPO post-tender queries and resolve invoice discrepancies.
- Record quantities accurately in SAP and seek client agreement for invoice settlements.
- Handle permit applications and product recalls.
- Ensure excellent customer care and assist with product/customer complaints.
- Monitor service level reports and implement improvement plans as necessary.
- Support internal and external audits.
- Provide training for the team as needed.
Key Requirements:
- Minimum Diploma, bachelor’s degree is preferred.
- Experience in a supervisory and tender management role.
- Customer- focused with a pleasant disposition.
- Team player with a positive attitude.
