Job Description:
- Coordinate Air exports and Air imports door-to-door shipments including transshipments
- Arrange transportation and monitor shipment status
- Customs formalities (send instructions to the customs broker)
- Shipment billing and/or invoicing
- Liaise with warehouse for cargo details and movements (e.g. receiving, deliveries, etc.)
- Work with the respective project managers to coordinate shipments, plan strategies and execute adhoc instructions
- Secure flight bookings with carriers and/or master loaders
- Develop and/or maintain good relationships with carriers and/or master loaders
- General administration
- Handle customer inquiries and complaints in a timely and satisfactory manner.
- Liaise with government agencies – e.g. Customs, AVA