Assistant Operations Manager (Customer Service)
6 months ago
Job Requirement
1.Order Fulfilment Management
Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.
2. Logistics &a..
Job Requirement
1.Order Fulfilment Management
- Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.
2. Logistics & Warehouse Management
- Ensure the development and execution of efficient logistics, transportation and warehouse services.
- Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
- Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements
3. Inventory Management
- Achieve high and consistent inventory accuracy
- Achieve optimal level of inventory holding – ageing inventory, missing and expiring
4. People Management & Development
- Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
- Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
- Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
- Engage, mentor and motivate team members to excel and grow them personally and professionally.
- Manage staff issues and appraise their performance
Qualifications, Skills and Experience required
- Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
- Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
- Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
- Strong problem solving and negotiation skills.
- Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
- Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
- BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
- Experience in Shared Service Environment/Organization is an advantage.
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