Total 534 administration assistant job vacancies in D08 Little India

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

• Apply latest technology implementation to improve operations in own work areas
• Apply organisational policies to ensure deployment and tracking of products meet requirements
• Assist in audit of documentation and contract terms required for trade transactions
• Assist in preparation of contracts and documentation for trade transactions
• Collect data to assess performance of key operations activities in the organisation
• Assist with the management of daily operations, including coordinating with various departments to ensure smooth operations
• Assist with the implementation of new policies and procedures to improve operations
• Maintain records of all business activities, including financial records, inventory, and customer data
• Develop and implement operational strategies to improve efficiency and productivity
• Collaborate with other team members to identify and resolve any issues or concerns
• Respond to customer inquiries and complaints in a timely and professional manner
• Assist with the management of vendor relationships, including negotiating contracts and managing delivery schedules
• Provide support to the operations manager as needed
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Must need to work on weekends and Public holidays

• Apply latest technology implementation to improve operations in own work areas
• Apply organisational policies to ensure deployment and tracking of products meet requirements
• Assist in audit of documentation and contract terms required for trade transactions
• Assist in preparation of contracts and documentation for trade transactions
• Collect data to assess performance of key operations activities in the organisation
• Assist with the management of daily operations, including coordinating with various departments to ensure smooth operations
• Assist with the implementation of new policies and procedures to improve operations
• Maintain records of all business activities, including financial records, inventory, and customer data
• Develop and implement operational strategies to improve efficiency and productivity
• Collaborate with other team members to identify and resolve any issues or concerns
• Respond to customer inquiries and complaints in a timely and professional manner
• Assist with the management of vendor relationships, including negotiating contracts and managing delivery schedules
• Provide support to the operations manager as needed
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Must need to work on weekends and Public holidays

Marketing Assistant Job Duties

Assisting in organizing campaigns and developing marketing strategies. This work will be a critical factor for the smooth operation of the Marketing department and the attainment of its goals, as well as for the long-term growth of the company.

Responsibilities

Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities

Support marketing executives in organizing various projects

Conduct market research and analyze consumer rating reports/ questionnaires

Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)

Update spreadsheets, databases and inventories with statistical, financial and non-financial information

Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success

Prepare and deliver promotional presentations

Compose and post online content on the company’s website and social media accounts

Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market

Communicate directly with clients and encourage trusting relationships

Requirements and skills

Good understanding of office management and marketing principles

Demonstrable ability to multi-task and adhere to deadlines

Well-organized with a customer-oriented approach

Good knowledge of market research techniques and databases

Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)

Exquisite communication and people skills

High School diploma; BSc in Marketing, Business or relevant field is a strong advantage

Marketing Assistant Job Duties

Assisting in organizing campaigns and developing marketing strategies. This work will be a critical factor for the smooth operation of the Marketing department and the attainment of its goals, as well as for the long-term growth of the company.

Responsibilities

Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities

Support marketing executives in organizing various projects

Conduct market research and analyze consumer rating reports/ questionnaires

Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)

Update spreadsheets, databases and inventories with statistical, financial and non-financial information

Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success

Prepare and deliver promotional presentations

Compose and post online content on the company’s website and social media accounts

Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market

Communicate directly with clients and encourage trusting relationships

Requirements and skills

Good understanding of office management and marketing principles

Demonstrable ability to multi-task and adhere to deadlines

Well-organized with a customer-oriented approach

Good knowledge of market research techniques and databases

Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)

Exquisite communication and people skills

High School diploma; BSc in Marketing, Business or relevant field is a strong advantage

Job Description

• Handling and drafting of email correspondences.
• Carry out administrative duties such as filing, scanning, photocopying etc.
• Sort out letters and mails for distribution.
• Follow up on clients’ documents for submissions.
• Preparation of monthly performance reports, data entry.
• Preparation of meeting slides and minutes.
• Assist in coordinating for events, trainings when needed.
• General administrative support Managers when is required.
• Assist in the onboarding process for new hires.
• Perform any ad-hoc duties as assigned.
• Work pass applications

Responsibilities:

• Assist in the preparation of regularly scheduled reports
• Handle incoming calls, emails, and correspondence
• Maintain and organize files, records, and documents
• Assist in backend operations
• Coordinate office procedures
• Develop and update administrative systems to make them more efficient

Specialist clinic based in Farrer Park Hospital. 5.5 working days per week with no night shift. Be assured of a friendly working environment and great staff support. Annual leaves, medical benefit provided. Yearly bonus depend on your performance.

Job Description:

• Chaperone and assist doctors in clinic daily operations.
• Support front counter duties (registration, answering general phone enquiries)
• Schedule appointments
• Cashering duties (collect payment, submit insurance claims, apply for letter of guarantee and pre-authorisation).
• Dispense medications.
• Maintain inventory level and stock takes if requested.
• Assist in ordering tests for patients.
• Maintain clinic cleanliness.

Requirements:

• Minimum GCE 'O' Level
• Able to communicate fluently with our English and Chinese speaking patients.
• Cheerful and able to work independently
• Comfortable with using computer.
• Relevant work experience in clinic will be an advantage. However, job training will be provided.

Good Morning All,

We Vcare Family clinic, dental,surgery and radiology service pte ltd are hiring full time clinic assistant/ dental assistant for our clinic located at little india. We want a dedicated young smart clinic assistant /dental assistant registred with singapore nursing counil who can handle the patients with care and who care fluent in English ,Tamil,Malay etc.Salary will be depending on experience and as per MOH norms. Your welcome on board.

Regards

Dr V J Saravanan

90523564

[email protected]

Able to serve food to customer, collect payment , take care customer, clean the table

working days

monday to friday

saturday half

sunday off

no need skill / experience

Jobs Descriptions:

As an Account Assistant, you will be responsible for maintaining the clients' full sets of accounts, from purchase, sales, and cash journals to the general ledgers and management reports. You may be assigned to different working places at the client's office when requires. Therefore, being an outspoken person and willing to travel independently to the client's office is preferable.

You will also be preparing GST reports, schedules, and any other reports required by the clients and/or the authorities before the due dates. These are some of the key duties you will be doing.

You have to cover some other secretary roles, admin, and ad-hoc duties as at when requires. It is a great learning opportunity for you to handle the clients.

Jobs Requirements:

• Diploma in Accounting or equivalent with 1 to 2 years of working experience
• Able to work independently
• Perform other ad-hoc assignments that are assigned by the management
• Good interpersonal & communication skills
• Basic knowledge of GST rules and regulations
• Proficient in Microsoft office as Excel and Word
• Proficient in Accounting Software such as MYOB, Quickbook, Autocount, Sage 50 and etc.
• Able to commence work immediately or within short notice

Please include the following on your resume:

1) Expected salary

2) Earliest date of commencement

3) Your date of birth

4) Nationality and residential status

Only shortlisted candidates will be notified. Thank you for your kind understanding.

clinic assistant to take care of front office assist doctor insurance update moh update patient registration fix appointment smooth sailing of clinic date today actitives. moh approved person , flexible timing comfortable, all norms as per mom, salary as per mom norms. friendly atmosphere. we welcome you on board.

Handle cash, credit or check transactions with customers

Scan goods and collect payments

Ensure pricing is correct

Issue change, receipts, refunds, or tickets

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Bag items carefully

Greet customers when entering or leaving establishment

Maintain clean and tidy checkout areas

Keep reports of transactions

Process returns and check to see if items are damaged

Answer customers' questions and get a manager if answer doesn't solve the issue

Pleasantly deal with customers to ensure satisfaction

Cashier top skills & proficiencies:

Basic Math

Interpersonal Communication/Written and Verbal Communication

Time Management

Product Knowledge

Telephone Etiquette

Customer Service

Dependability

Efficiency

Flexibility

Friendliness

Basic (PC) Computer Knowledge

Point of Sale Systems (POS)

Positive Attitude

Punctuality

Salary : $1600-$2000

Job Responsibilities

• Responsible for the daily preparation of ingredients (e.g. boiling, washing, peeling, slicing etc.)
• Assisting Cooks & Chefs with cooking and food presentation
• Maintaining the quality and plating standards of all food items
• Washing of all appliances, utensils, cutting boards, and dishes
• Upkeeping of kitchen cleanliness and personal hygiene at all times
• Restocking of all inventory items
• Any other ad-hoc duties as assigned

Job Requirements

• No experience required
• 6-days workweek, including weekends and public holidays
• Positive working attitude
• Experience in food preparation and cooking is an added advantage

(Experienced candidates will be considered for a senior role to be working at our 3rd outlet which will be opening in 2024.)

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave + Medical consultation reimbursement
• Staff Meal upon completion of Full Shift
• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Job Scope:

• Handle general Accounting duties (issuing of cheque payments, invoices, delivery order, purchase order, bookkeeping);
• Assist in quarterly GST submission & annual corporate tax submission;
• Monthly bank reconciliation;
• Manage accounts receivables (AR);
• Provide general admin support in carpark maintenance and other related tasks;
• Attend to walk-ins and incoming calls;
• Control & Handling of stock inventory;
• Data Entry, photocopying/ scanning/ filing of documents;
• Undertake any other duties and responsibilities as assigned by immediate superior and the Management.

Requirements:

• Minimum “O” Level or equivalent qualification certificates
• At least 1.5 year of working experience in the related field is required for this position and must be able to carry out assigned tasks independently with minimal supervision.
• Basic Accounting knowledge an advantage
• Required skill(s): Proficient knowledge of using Excel or any Accounting Software.
• Ability to commence work immediately or at short notice
• Singaporean/PR/Malaysian
• Able to communicate effective in English and Chinese

Interested candidates please send in detailed resume to [email protected]

Position: TCM Clinical Assistant
Location: Singapore Boon Keng
Salary: $3000-$5000per month

About Us: We are a reputable Traditional Chinese Medicine (TCM) clinic dedicated to providing holistic health and wellness solutions to our clients. Our clinic is known for its professional and caring environment, and we are looking for a motivated individual to join our team as a TCM Clinical Assistant.



Responsibilities:

Assist TCM physicians in providing patient care and treatments.
Prepare and maintain treatment rooms and equipment.
Manage patient flow and ensure smooth clinic operations.
Administer basic TCM treatments under the supervision of a physician.
Educate patients on prescribed treatments and herbal medicines.
Maintain accurate patient records and assist with administrative tasks.
Ensure the cleanliness and organization of the clinic.
Participate in clinic events and community outreach programs.
Selling of treatment and services
Requirements:

Prior experience in a TCM clinic or healthcare setting is a plus.
Strong communication and interpersonal skills.
Fluent in English and Basic Mandarin (to educate patients on correct consumption of TCM Herbal Medication)
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Compassionate and patient-focused.
Benefits:

Competitive salary ranging from $3000 to $5000 per month.
Opportunities for professional development and continuous education.
Supportive and friendly working environment.
Free medical benefits and employee discount of products and medicine.

Job Scope:

• Handle general Accounting duties (issuing of cheque payments, invoices, delivery order, purchase order, bookkeeping);
• Assist in quarterly GST submission & annual corporate tax submission;
• Monthly bank reconciliation;
• Manage accounts receivables (AR);
• Provide general admin support in carpark maintenance and other related tasks;
• Attend to walk-ins and incoming calls;
• Control & Handling of stock inventory;
• Data Entry, photocopying/ scanning/ filing of documents;
• Undertake any other duties and responsibilities as assigned by immediate superior and the Management.

Requirements:

• Minimum “O” Level or equivalent qualification certificates
• At least 1.5 year of working experience in the related field is required for this position and must be able to carry out assigned tasks independently with minimal supervision.
• Basic Accounting knowledge an advantage
• Required skill(s): Proficient knowledge of using Excel or any Accounting Software.
• Ability to commence work immediately or at short notice
• Singaporean/PR/Malaysian
• Able to communicate effective in English and Chinese

Interested candidates please send in detailed resume to [email protected]

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Need to assist chef and cleaning work

work hours 8-5 pm

monday to friday

saturday half

sunday off

No need any skill / experience

We are looking for a Assistant Head Chef to lead and assist our Executive Chef for our kitchen operations and craft exceptional culinary experiences for our Vietnamese Restaurant.

Responsibilities include:
• Assist with Designing and executing innovative menus
• Overseeing kitchen operations, ensuring quality and efficiency
• Managing and mentoring a team of culinary professionals
• Monitoring food costs and inventory management
• Ensuring adherence to health and hygiene standards

Job Requirements:
•Previous Restaurant Experience,
•Extensive Food and Beverage Knowledge,
•Knowledge of Restaurant Regulations,
•Ability to Work Under Pressure,
•Exceptional Customer-Service Skills
• Strong creative skills and an eye for detail

K.Merleone Pte. Ltd.

EA Licence Number: 22C1177

Contact 88348112

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Responsibilities include but are not limited to:

- Be a brand guardian for The Garcha Group, setting the tone as well as the look & feel ofall communication.

- Create and execute social media calendar for daily content on social channels such as

Facebook and Instagram.

- Create and execute EDM schedule.

- Review and respond to all reviews on social media, Marriott and OTA channels within 24

hours.

- Initiate and maintain a yearly schedule of events for marketing campaigns.

- Plan, coordinate and execute marketing campaigns both room-side as well as F&B at

property level, enabling more customized and need based marketing.

- Create and organise photography, videography and associated editing for all marketing

needs.

- Maintain and update Marriott and "vanity" hotel and F&B websites' content to ensure all

communication is up-to-date and on brand

- Create and ensure version control of all graphic collateral assets in all departments of all

hotels and F&B.

- Coordinate PR events with and independently from PR company, and continue

relationships/partnerships.

- Assess, recommend, and develop and maintain relationships with influencers, through a

planned schedule of invitations to hotel inspections and hosted events.

- Respond to all emails within 24 hours regarding any marketing and influencer

opportunities.

- Be up to date with online, above the line, below the line market trends and new

developments.

- Actively monitor competitors' online, above the line, below the line marketing programs

- Identify other online marketing opportunities to increase brand and hotel awareness from

time to time.

- Drive traffic and conversion for the F&B dining venues website, ensuring offers are relevant to the market and produce results

- Maintain and update website content to ensure brand standards and web audit goals are met

- Create awareness and visibility of F&B website through Search Engine Optimization and Display Media

- Ensure optimal utilization of Marriott digital tools and channels to maximize marketing coverage

- Manage social media channels to build brand reputation and loyalty through relevant and engaging content that is brand compliant

- Ensure hotel meets Marriott’s social media measurement goals

- Develop social media campaigns and strategies to increase hotel’s presence and participation

Other Projects/Responsibilities:

• Identify online marketing opportunities to increase property visibility and awareness

• Keeping abreast with online market trends and new developments

• Actively monitor competitors’ pricing and marketing programs

• Support and give advice on any-related digital / online initiatives

• Develop annual digital marketing strategy for the hotel

• Produce videos and/or prints for media marketing purposes

OB DESCRIPTION:- Assist with ordering and making of drinks- Ensure that working environment is clean- Required to serve non-halal foods and alcoholic drinks

LOCATION:CHUA CHU KANG

WORKING HOURS:5am-2pm or 2pm-11pm (Company Transport Provided)

We seek individual who have great interest and passionate to work with flowers. We are a local Singapore florist located at central Singapore. We are looking for part time assist florist to join our team.

1. Experienced in floristry preferred but those with experience* in retail or retail and customer service is welcome

2. love working with flowers and people and have a flare for creativity

3. able to work as a team and also independently

4. able to work on evening retail hours on weekdays/weekends (5pm-10:30pm)

5. able to commit to regular weekly schedule for at least 12 months

6. comfortable working with computers/email/internet.

7. must be able to work on critical days leading up to Valentine’s week (everyday from 11 to 14 Feb) and mother's day.

8. suitable candidates may require to come for a face to face interview

9. Non experience candidates will be given opportunity to learn as you earn.*

*Guidance will be provided to those without floristry experience and with serious passion to learn flower arrangement and committed to work in the floristry industry for longer term. Interested please whatsapp to 9858 6799 with your resume.

Location: Short listed candidates will be invited to come for a face to face non-obligated interview at 188 Race Course Road (SOHO188) #01-03 Singapore 218612 (exit F of farrer park mrt)

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.