Total 21 administration assistant job vacancies in d08 little india

• Apply latest technology implementation to improve operations in own work areas
• Apply organisational policies to ensure deployment and tracking of products meet requirements
• Assist in audit of documentation and contract terms required for trade transactions
• Assist in preparation of contracts and documentation for trade transactions
• Collect data to assess performance of key operations activities in the organisation
• Assist with the management of daily operations, including coordinating with various departments to ensure smooth operations
• Assist with the implementation of new policies and procedures to improve operations
• Maintain records of all business activities, including financial records, inventory, and customer data
• Develop and implement operational strategies to improve efficiency and productivity
• Collaborate with other team members to identify and resolve any issues or concerns
• Respond to customer inquiries and complaints in a timely and professional manner
• Assist with the management of vendor relationships, including negotiating contracts and managing delivery schedules
• Provide support to the operations manager as needed
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Must need to work on weekends and Public holidays

• Apply latest technology implementation to improve operations in own work areas
• Apply organisational policies to ensure deployment and tracking of products meet requirements
• Assist in audit of documentation and contract terms required for trade transactions
• Assist in preparation of contracts and documentation for trade transactions
• Collect data to assess performance of key operations activities in the organisation
• Assist with the management of daily operations, including coordinating with various departments to ensure smooth operations
• Assist with the implementation of new policies and procedures to improve operations
• Maintain records of all business activities, including financial records, inventory, and customer data
• Develop and implement operational strategies to improve efficiency and productivity
• Collaborate with other team members to identify and resolve any issues or concerns
• Respond to customer inquiries and complaints in a timely and professional manner
• Assist with the management of vendor relationships, including negotiating contracts and managing delivery schedules
• Provide support to the operations manager as needed
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Must need to work on weekends and Public holidays

Marketing Assistant Job Duties

Assisting in organizing campaigns and developing marketing strategies. This work will be a critical factor for the smooth operation of the Marketing department and the attainment of its goals, as well as for the long-term growth of the company.

Responsibilities

Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities

Support marketing executives in organizing various projects

Conduct market research and analyze consumer rating reports/ questionnaires

Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)

Update spreadsheets, databases and inventories with statistical, financial and non-financial information

Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success

Prepare and deliver promotional presentations

Compose and post online content on the company’s website and social media accounts

Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market

Communicate directly with clients and encourage trusting relationships

Requirements and skills

Good understanding of office management and marketing principles

Demonstrable ability to multi-task and adhere to deadlines

Well-organized with a customer-oriented approach

Good knowledge of market research techniques and databases

Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)

Exquisite communication and people skills

High School diploma; BSc in Marketing, Business or relevant field is a strong advantage

Marketing Assistant Job Duties

Assisting in organizing campaigns and developing marketing strategies. This work will be a critical factor for the smooth operation of the Marketing department and the attainment of its goals, as well as for the long-term growth of the company.

Responsibilities

Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities

Support marketing executives in organizing various projects

Conduct market research and analyze consumer rating reports/ questionnaires

Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)

Update spreadsheets, databases and inventories with statistical, financial and non-financial information

Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success

Prepare and deliver promotional presentations

Compose and post online content on the company’s website and social media accounts

Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market

Communicate directly with clients and encourage trusting relationships

Requirements and skills

Good understanding of office management and marketing principles

Demonstrable ability to multi-task and adhere to deadlines

Well-organized with a customer-oriented approach

Good knowledge of market research techniques and databases

Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)

Exquisite communication and people skills

High School diploma; BSc in Marketing, Business or relevant field is a strong advantage

Main responsibilities:

• Perform/assist the audit assignments with due diligence;
• Preparation of financial statements and XBRL reports
• Preparation of tax computation for corporate tax filing purposes;
• Cross-check and tally financial information and update files.
• Maintain proper documentation and filing
• Perform any ad hoc or admin duties as assigned from time to time.

Requirements:

• Fresh graduates are encouraged to apply
• Positive work attitude and sense of responsibility
• Proficient in Microsoft Word and Excel.
• Able to work independently and as a team
• Able to multi-task and meticulous
• Able to handle confidential information professionally

Responsibilities:

• Assist in the preparation of regularly scheduled reports
• Handle incoming calls, emails, and correspondence
• Maintain and organize files, records, and documents
• Assist in backend operations
• Coordinate office procedures
• Develop and update administrative systems to make them more efficient

Job Description

• Handling and drafting of email correspondences.
• Carry out administrative duties such as filing, scanning, photocopying etc.
• Sort out letters and mails for distribution.
• Follow up on clients’ documents for submissions.
• Preparation of monthly performance reports, data entry.
• Preparation of meeting slides and minutes.
• Assist in coordinating for events, trainings when needed.
• General administrative support Managers when is required.
• Assist in the onboarding process for new hires.
• Perform any ad-hoc duties as assigned.
• Work pass applications

Specialist clinic based in Farrer Park Hospital. 5.5 working days per week with no night shift. Be assured of a friendly working environment and great staff support. Annual leaves, medical benefit provided. Yearly bonus depend on your performance.

Job Description:

• Chaperone and assist doctors in clinic daily operations.
• Support front counter duties (registration, answering general phone enquiries)
• Schedule appointments
• Cashering duties (collect payment, submit insurance claims, apply for letter of guarantee and pre-authorisation).
• Dispense medications.
• Maintain inventory level and stock takes if requested.
• Assist in ordering tests for patients.
• Maintain clinic cleanliness.

Requirements:

• Minimum GCE 'O' Level
• Able to communicate fluently with our English and Chinese speaking patients.
• Cheerful and able to work independently
• Comfortable with using computer.
• Relevant work experience in clinic will be an advantage. However, job training will be provided.

Job Responsibilities

• Responsible for the daily preparation of ingredients (e.g. boiling, washing, peeling, slicing etc.)
• Assisting Cooks & Chefs with cooking and food presentation
• Maintaining the quality and plating standards of all food items
• Washing of all appliances, utensils, cutting boards, and dishes
• Upkeeping of kitchen cleanliness and personal hygiene at all times
• Restocking of all inventory items
• Any other ad-hoc duties as assigned

Job Requirements

• No experience required
• 6-days workweek, including weekends and public holidays
• Positive working attitude
• Experience in food preparation and cooking is an added advantage

(Experienced candidates will be considered for a senior role to be working at our 3rd outlet which will be opening in 2024.)

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave + Medical consultation reimbursement
• Staff Meal upon completion of Full Shift
• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage

Handle cash, credit or check transactions with customers

Scan goods and collect payments

Ensure pricing is correct

Issue change, receipts, refunds, or tickets

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Bag items carefully

Greet customers when entering or leaving establishment

Maintain clean and tidy checkout areas

Keep reports of transactions

Process returns and check to see if items are damaged

Answer customers' questions and get a manager if answer doesn't solve the issue

Pleasantly deal with customers to ensure satisfaction

Cashier top skills & proficiencies:

Basic Math

Interpersonal Communication/Written and Verbal Communication

Time Management

Product Knowledge

Telephone Etiquette

Customer Service

Dependability

Efficiency

Flexibility

Friendliness

Basic (PC) Computer Knowledge

Point of Sale Systems (POS)

Positive Attitude

Punctuality

Salary : $1600-$2000

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Job Responsibilities

• Responsible for the daily preparation of ingredients (e.g. boiling, washing, peeling, slicing etc.)
• Assisting Cooks & Chefs with cooking and food presentation
• Maintaining the quality and plating standards of all food items
• Washing of all appliances, utensils, cutting boards, and dishes
• Upkeeping of kitchen cleanliness and personal hygiene at all times
• Restocking of all inventory items
• Any other ad-hoc duties as assigned

Job Requirements

• No experience required
• 6-days workweek, including weekends and public holidays
• Positive working attitude
• Experience in food preparation and cooking is an added advantage

(Experienced candidates will be considered for a senior role to be working at our 3rd outlet which will be opening in 2024.)

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave + Medical consultation reimbursement
• Staff Meal upon completion of Full Shift
• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage

Assistant sales managers assist sales managers by overseeing the sales and developing and implementing strategies to improve company sales.

We are looking to employ a highly driven assistant sales manager to assist the sales manager. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Maintain effective regular communications with relevant personnel at all levels.

Creating a positive guest experience and a positive work experience for employees.

Handle guest and staff complaints in a courteous and effective manner.

standards in food quality, safety, and cleanliness through management of the restaurant.

Able to settle any guest transaction via Food & Beverage Operational System (POS).

Prior experience in Food & Beverage is required.

Proactive and enjoy interactions with customers.

Time and task management skills.

Leadership skills.

Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays, and overtime.

Carry out any other duties as per reporting manager and Food & Beverage Operations Manager.

Coordinate strategic, and operational activities related to Food and Beverage

Train and develop staff in outlet to maximize performance

Lead and inspire individuals to be part of a committed team

Inspects service stations for cleanliness, functioning of equipment, and sufficient supplies.

Presents bill upon request and processes payment

Train staff in the outlet.

Interested applicants for the above-advertised position(s), please kindly email an updated copy of your resume to : [email protected]

Shortlisted individuals will be notified by email

Working days: Monday - Friday

Working hours: 10am-6pm/9am-5pm

Location: Lavender MRT

Remuneration: 3000-3500+CPF/month

Jobscope: Reply emails, appointments scheduling and assist CEO with admin matters

Position: TCM Clinical Assistant
Location: Singapore Boon Keng
Salary: $3000-$5000per month

About Us: We are a reputable Traditional Chinese Medicine (TCM) clinic dedicated to providing holistic health and wellness solutions to our clients. Our clinic is known for its professional and caring environment, and we are looking for a motivated individual to join our team as a TCM Clinical Assistant.



Responsibilities:

Assist TCM physicians in providing patient care and treatments.
Prepare and maintain treatment rooms and equipment.
Manage patient flow and ensure smooth clinic operations.
Administer basic TCM treatments under the supervision of a physician.
Educate patients on prescribed treatments and herbal medicines.
Maintain accurate patient records and assist with administrative tasks.
Ensure the cleanliness and organization of the clinic.
Participate in clinic events and community outreach programs.
Selling of treatment and services
Requirements:

Prior experience in a TCM clinic or healthcare setting is a plus.
Strong communication and interpersonal skills.
Fluent in English and Basic Mandarin (to educate patients on correct consumption of TCM Herbal Medication)
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Compassionate and patient-focused.
Benefits:

Competitive salary ranging from $3000 to $5000 per month.
Opportunities for professional development and continuous education.
Supportive and friendly working environment.
Free medical benefits and employee discount of products and medicine.

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Our Sales department is in search of an Assistant Sales Manager to join us on an intermediate basis. You will be responsible for handling the daily activities of the store. You will also be responsible for resolving customers' complaints and issues in a professional manner.

As an Assistant Sales Manager, you should be working in coordination with the sales team and the Sales Manager. You should have excellent experience in sales and customer service industry. In addition to this, you should be good at maintaining the stock levels at the store.

You should possess good decision-making skills and the ability to communicate efficiently. You should also have good organizational and sales skills.

If you can help our organization to reach great heights, then do get in touch. We would love to have a word with you.

Responsibilities

• Supervising and delegating tasks to the sales team members.
• Meeting the sales targets and sales goals efficiently.
• Building relationships with the old and existing customers.
• Attending meetings and daily standups.
• Monitoring the performance of the sales staff.
• Ensuring the store is well stocked and restocking them as and when required.
• Making sure the store is clean and tidy all the time.
• Providing training sessions to the new team members.
• Maintaining a positive working environment for the employees.
• Assisting Sales Manager in planning effective sales strategies.
• Addressing customer's issues in a timely manner.
• Performing administrative tasks of transactions such as recording and filing details.
• Assisting the HR department in hiring new employees.
• Adhering to the work policies, ethics, and regulations of a firm.

Requirements

• Bachelor’s degree in Sales, Marketing, Communication, or a related field. Candidates with a High school diploma will also be preferred.
• Working experience as an Assistant Sales Manager, Sales Assistant, or a similar role in the Sales Department.
• Ability to work in a fast-paced working environment.
• Ability to provide amazing customer service to the clients.
• Proficient in Microsoft Office Tools.
• Knowledge and experience using effective sales strategies.
• Excellent problem-solving abilities.
• Good oral and written communication skills.
• Ability to demonstrate excellent leadership skills.
• Excellent ability to make a timely decision.
• Good sales and people skills.

Responsibilities:

• Oversee the daily operations of the retail store, ensuring smooth and efficient functioning.
• Lead and manage a team of shop staff, providing guidance, training, and motivation to achieve performance targets.
• Develop and implement effective strategies to drive sales, increase customer footfall, and enhance customer satisfaction.
• Monitor and analyze sales performance, inventory levels, and expenses to optimize store profitability.
• Maintain high standards of visual merchandising, ensuring products are displayed attractively and in line with company guidelines.
• Foster a customer-centric culture within the store, ensuring exceptional customer service is provided at all times.
• Handle and resolve customer complaints and inquiries in a professional and timely manner.
• Implement loss prevention measures and ensure adherence to company policies and procedures.
• Monitor and maintain stock levels, coordinating with suppliers and the central warehouse for timely replenishment.
• Prepare and analyze sales reports, financial statements, and operational data to provide insights and recommendations for improvement.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Proven experience in a similar role within the retail industry
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.
• Demonstrated track record of achieving sales targets and driving business growth.
• Sound knowledge of retail operations, including inventory management, visual merchandising, and customer service.
• Familiarity with retail software systems and point-of-sale (POS) technology.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Able to multitask, and manage time effectively
• Able to work long hours and on weekends & public holidays

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.