As part of Raffles Hotel Singapore’s Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured 18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations’ and trainee’s expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Is always well presented and adheres to hotel’s grooming standard.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Undertakes F&B special projects as directed by F&B leaders and/or mentor.  

Provide a leading and consistent guest experience

• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership

• Is a role model for the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, learning and development of the team

• Completes all components of the Raffles Leadership Development programme.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Assists in recording and submitting monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts
• Performs any other duties and responsibilities that may be assigned.

Management Trainee ( F&B )

• Working Day: 6 days work week, non-rotating shift
• Location: Islandwide available
• Salary: Basic $2700 - $3400 + AWS + VB

About the role:
The role will embark on an exciting journey as part of the Operations Team. In this role, individuals will be provided with opportunities to learn about the management of drink stall within the food courts or coffeeshop, from the exterior façade to the internal hygiene, inventory control, profitability and operation efficiency.

Duties & Responsibilities:

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• Extensive classroom training & on-the-job training will be provided to ensure new joiners’ learning and exposure to the company.

Job Requirements:

• With passion in working F&B industry and its operational processes.
• Degree in F&B, supply chain or related disciplines
• Able to work on weekends and Public Holidays
• Basic computer literacy including Microsoft Office and Google Suite

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope

• Assist in all food preparation and cooking
• Maintain & keep the kitchen area clean
• Ensure hygiene policy and standards are fulfilled and followed strictly
• Assist chef/supervisor in all kitchen operations as required
• Responsible for all culinary duties, including productions, preparation, cleaning, opening setup, and closing
• Receiving and confirming walk-in, telephonic, and online reservations
• Provide customer service
• Handle payment :handling cash and credit card transactions

Job Summary:

We are looking for a Management Trainee who is highly motivated and detail-oriented to join our team. The ideal candidate should possess a strong desire to learn and grow in their role, as well as developing their skills in various areas of the business. This position will provide training and exposure to different departments, allowing trainee to gain an understanding of the company’s operation.

Responsibilities and duties

1. Participate in on-the-job training in different departments, including but not limited to marketing, operation and finance.

2. Assist superior complete daily task.

3. Maintain accurate records of project details, progress and outcome.

4. Ensuring a clean and safe working environment.

5. Support data entry processes.

6. Undertake any ad-hoc administrative duties as and when required.

Job Description

• Assisting the Assistant/Restaurant Manager on day to days operations
• Accomplish and maintain the highest quality of food, beverage and services
• Check Work Stations for operations
• Ensure food served in accordance to SOPs
• Manage quality control at store level and execute crisis management plans
• Display service performance and manage customers’ expectations
• Display productivity performance
• Maintain inventories and stock taking activities
• Cover duties (both service and kitchen) when required
• Solve problems and make decisions at managerial level
• Generate reports and present store performance
• Follow F&B safety and hygiene policies and procedures
• Handling administration and paperwork
• Plan staff duty roster and cleaning duties
• Hiring and training of new staffs
• Any ad-hoc duties assigned

Job Requirements

• Good integrity and personality
• Lead by example with a positive and professional image
• Excellent interpersonal and customer service skills
• Serve the guest with a warm smile at all times
• Able to do shift work, including weekends and public holidays

The management trainee program will provide you on-the-job training to gain the exposure and experience required to assume a Food and Beverage Executive's position.

• You are to participate actively and learn all aspects of food and beverage operational management and support the supervisors to ensure operations meet targets and maintain standards.
• As a management trainee, you will learn management skills aligned with the Hotel's mission, vision, and values.
• In this position, you will be assigned experienced coaches who will guide you.
• You will learn to Develop and deploy operational business plans for different outlets. Maintain a solid relationship with customers and ensures all expectations are being met or exceeded, look for additional opportunities to create new business solutions.Provide F&B services, handle complaints, lead and manage team members, and evaluate team members' performance.
• Attend appropriate training, mentorship, and development to reach the highest potential.Meet the outlet's goals in safety, productivity, and profitability.
• Prepare and manage operational forecast as required.
• Career progression of the Management Trainees shall depend on the individual's performance and the organization's requirements.

Requirements

• Diploma holders in any discipline. Higher Nitec holders from Hospitality Studies are welcome to apply.
• Excellent communication skillsIndependent, self-motivated, resourceful, and reliableOpen-minded and willing to learn.
• Be customer-oriented and possess a pleasant disposition.
• Applicants must be willing to work in rotating shifts and on weekends/PH

Job Description

1. You will learn management skills aligned with the Hotel's mission, vision, and values. In this position, you will be assigned experienced coaches who will guide you.

2. You will learn to Develop and deploy operational business plans for different outletsMaintain a solid relationship with customers and ensures all expectations are being met or exceeded, look for additional opportunities to create new business solutions.

3. Provide F&B services, handle complaints, lead and manage team members, and evaluate team members' performance.Attend appropriate training, mentorship, and development to reach the highest potential.

4. Meet the outlet's goals in safety, productivity, and profitability.

5. Prepare and manage operational forecast as required.

6. Career progression of the Management Trainees shall depend on the individual's performance and the organization's requirements.

Requirements

1. Diploma holders in any discipline. Higher Nitec holders from Hospitality Studies are welcome to apply.

2. Excellent communication skillsIndependent, self-motivated, resourceful, and reliableOpen-minded and willing to learn.

3. Be customer-oriented and possess a pleasant disposition.Applicants must be willing to work in rotating shifts and on weekends/PH

Job Description

• Assisting the Assistant/Restaurant Manager on day to days operations
• Accomplish and maintain the highest quality of food, beverage and services
• Check Work Stations for operations
• Ensure food served in accordance to SOPs
• Manage quality control at store level and execute crisis management plans
• Display service performance and manage customers’ expectations
• Display productivity performance
• Maintain inventories and stock taking activities
• Cover duties (both service and kitchen) when required
• Solve problems and make decisions at managerial level
• Generate reports and present store performance
• Follow F&B safety and hygiene policies and procedures
• Handling administration and paperwork
• Plan staff duty roster and cleaning duties
• HIring and training of new staffs
• Any ad-hoc duties assigned

Job Requirements

• Good integrity and personality
• Lead by example with a positive and professional image
• Excellent interpersonal and customer service skills
• Serve the guest with a warm smile at all times
• Able to do shift work, including weekends and public holidays