Total 30,304 Others/Any branch manager job vacancies in Singapore

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

• Must need to work on weekends and Public holidays
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Assist to condition fresh flowers and maintain the flower shop's cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers and centerpieces, hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance, floral set ups which includes preparing floral containers, required props, floral foam and floral carts for storage, refrigeration and delivery
• Assist to deliver flower arrangements, and touch up flowers if there are any placements arranged beforehand
• Assist to do daily routine maintenance, or as and when required to ensure flowers remain in good condition
• Follow instructions and complete tasks assigned by superiors
• Coach and support other team members
• Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report

The Client:

The organization is a prominent global player in the maritime and logistics industry, specializing in container shipping services. With a robust network spanning multiple continents, it offers a wide range of shipping solutions to facilitate international trade.

Job Scope:

The individual will be involved in performing study of trade volumes, shipping patterns and the market. This will be crucial in ensuring cost efficiency and profitability for the business.

Responsibilities:

· Conduct and develop study of trade volumes, market circumstances and shipping patterns for the specific trade lane assigned.

· Increase cost effectiveness and profitability through assessment of shipping routes, capacity and pricing.

· Develop trade forecasts through analysing the market.

· Work closely with stakeholders on trade and growth plans to ensure operational efficiencies.

· Encourage the development of new trade channels and evaluate prospective expansion prospects.

· Monitor shipping operations performance indicators and provide recommendations for enhancements.

The Ideal Candidate:

· Bachelors Degree in Maritime, Business or any related discipline is a plus.

· More than 3 years of experience in the shipping industry with strong background in data analytics and market research on trade lanes is advantageous.

· Proficiency in Power BI, Dashboarding and other reporting tools is a plus.

· Individuals with great communication and stakeholder management skill is a plus.

• Project management, to ensure delivery of key initiatives on time and budget.

• Engaging with stakeholders across business and technology to ensure alignment on key deliverables and timelines.

• Providing regular updates and following up on action items.

• Financial management, ensuing project financials are up to date and correct and captured in a timely manner.

Only candidates with prior business project management skills and prior experience with financial products will be considered.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

E&M Manager (A1 leading MRT contractor)

Our client is a renowned A1 main contractor with over 20 years of experience in the local construction industry. They have successfully delivered iconic civil and building projects across Singapore, contributing significantly to the nation’s infrastructure landscape. Currently, they are seeking an experienced and highly motivated E&M Manager to join their team for a prestigious cross-island line MRT project.

Job Description:

As the E&M Manager, you will play a key role in managing and overseeing the Electrical and Mechanical (E&M) aspects of the project. You will work closely with the project team to ensure that all E&M works are completed on time, within budget, and in compliance with the required safety and quality standards.

Key Responsibilities:

• Lead and manage the E&M scope of work for project, ensuring timely and quality delivery.
• Supervise and coordinate E&M subcontractors, consultants, and suppliers to ensure project objectives are met.
• Oversee the design, installation, and commissioning of E&M systems, including electrical, mechanical, and control systems.
• Manage E&M budgets, procurement schedules, and track progress against milestones.
• Ensure compliance with local regulations, safety standards, and quality requirements.
• Provide technical guidance and mentorship to junior E&M engineers and team members.
• Resolve technical issues and facilitate troubleshooting during project execution.
• Prepare and review project reports, schedules, and other documentation as required.

Requirements:

• Bachelor's Degree or higher in Electrical or Mechanical Engineering.
• Minimum 10 years of experience in the construction industry, with a proven track-record in delivering MRT/LTA projects.
• In-depth knowledge of E&M systems, including design, installation, and commissioning.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with local regulations and safety standards related to LTA projects.

Location: East

Interested candidates kindly forward your CV to [email protected] (Jiang Wenyu, Reg No: R1332558). You may email this great opportunity to someone who would be a great fit for this role.

PeopleSearch Pte Ltd

EA License No: 16S8057

The Opportunity

• Opportunity to work with MNC Client
• 5 days' work week, Office Hours
• Working location: CBD

Responsibilities

• Take charge of the framing, execution, and deployment of SAP IT projects using the most appropriate method (Agile, KISS, etc.)
• With the Business Analyst, carry out preliminary projects, participate in the construction of offers, and support projects before the appropriate bodies
• Ensure the design of the project (specifications, subdivisions, deliverables, acceptance criteria, etc.) in coherence with the framing of the Business Analysts, roadmaps, architecture and Security rules, and the IT strategy
• Manage the execution while respecting the scope, quality, schedule, and cost commitments as defined in the specifications and governance committees
• Manage the execution of solutions by leading teams and subcontractors
• If necessary, manage supplier tenders and control compliance with contractual commitments
• Define and implement appropriate governance and, in connection with the Delivery Leader, its transfer to operations, maintenance, and support
• Build and organize the documentation corpus
• Define and implement reporting and communication to clients, management, and across the IT department
• Define and implement ppropriate governance
• Guarantee and report deadlines (planning, progress) and control budget and invoicing
• Contribute to the change management induced by the project

Requirements

• IT professional with minimum 5+ years of experience in project implementation and cross-functional coordination within a team.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Mastery of project management methods
• Experience in Design and application architecture (ERP systems and peripherals)
• Autonomous, curious, influential, pragmatic, attentive to clients, adapts communication to the level of interlocutors
• Client relationship and ability to lead cross-functional topics and good knowledge of change management methods
• Sensitivity to the needs and constraints of operational Support teams managing the Run of solutions
• Min 3 years' experience in of SAP ECC6 , FICO, SD.
• Ability to analyze and synthesis skills - teamwork - ability to communicate - sense of service - autonomy- transversal work
• Knowledge of other ERP (S/4H, MBC, etc.), ability to manage projects in AGILE mode

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307

Responsibilities:

• Reporting: Generate and issue regular reports (daily, quarterly, yearly).
• Collaboration: Build strong relationships with business division heads through clear communication and timely info sharing.
• Advisory: Guide transaction structuring with risk mitigation tools for optimal risk-reward.
• Market Monitoring: Stay updated on market trends and maintain key relationships through meetings.
• Policy Implementation: Enforce company-wide credit policies per internal standards.
• Insurance Management: Handle all insurance matters, including policy negotiations.
• Compliance: Understand company internal policies and applications and ensure compliance.
• Best Practices: Propose and implement credit risk management improvements.
• Policy Review: Reviewing and enhancing credit policies and systems.
• System Harmonization: Align global credit policies and systems with company standards.
• Ad hoc duties as assigned.

Requirements:

• Degree in Accountancy, Banking & Finance, Business Administration or equivalent.
• At least 10 years of credit analysis and risk management, preferably from commodities/ financial institutions industry.
• Solid understanding and experience in AML, KYC, Credit Risk and Compliance, Credit Rating Models.
• Knowledge with ISDA/CSA, TOB and derivatives instruments.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

· Provide technical lead in system and network design, with implementation for application system

· Execute full software development life cycle (SDLC)

· Produce specifications and determine operational feasibility

· Responsible for quality assurance, maintenance and enhancement of existing software libraries

· Participate in system acceptance testing and on-site deployment

· Work with Vendor to resolve software issues both on site and off site

· Comply with project plans and industry standards

Requirements

· Degree in EEE/Computer Science/Computer Engineering or equivalent

· Minimum 5 years of technical experience in software development

· Proficiency in C, C++, C#, or Java

· Knowledge of digital communications, Microsoft .NET, Scripting languages

· Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

· Knowledge of Communication Stack Layer and various communication protocols like SNMP, TCP/IP, UDP

· Knowledge of Firmware development will be an added advantage

· Working location is in Ang Mo Kio

· Singaporeans only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities

• Plan, execute and manage insolvency and restructuring engagements such as liquidation, receivership, judicial management, scheme of arrangement, special accountant, debt restructuring and bankruptcy work
• Liaise with internal and external stakeholders such as clients, creditors, debtors, etc. in writing as well as business meetings
• Review financial position, conduct financial analysis and develop turnaround strategies for clients in financial distress
• Participate in business development and client relationship management
• Review and ensure completeness and quality of work and compliance of all statutory and/or regulatory requirements of the engagements
• Assist the Director in practice development matters and activities
• Coach, motivate and develop junior members within the team

Job Requirements

• Degree in Accountancy, ACCA, CA or equivalent professional qualification
• Able to work independently and lead in a team, manage projects and meet project deadlines
• Candidates with at least 2 to 3 years of proven and relevant insolvency experience in PAC firms will be considered for the Senior position. Candidates with more than 3 years of relevant experience may be considered for the Assistant Manager position.
• Strong business acumen and logical thinking / analytical skills
• Excellent verbal and written communication, negotiation, and interpersonal skills.

Area of Responsibility

a) B2B Sales

1. Provide Aircon quotation for projects.

2. Contact contractors for constant follow up from quotation to sales conversion.

3. To develop key aircon contractors to meet assign sales target.

4. To study competitors activities & weakness and secure projects. Dealing with each AS retail

buyers and shop managers.

5. Prudent AR collection within specific credit limit & days.

6. To cover main contractor to ensure submission of brand to most projects.

b) Inventories

1. To attend weekly PSI meeting to update and forecast equipment ordering for confirmed projects.

2. Have foresight to forecast based on quotation pattern for stocks for A&A projects.

c) Seminar

1. Conduct NPI for new & existing dealers to ensure they are constantly using our product as their priority

brands for project submission.

d) Education level and/or relevant experience(s)

• Minimum of Diploma graduation
• Minimum of 3 years of experience in sales operation (Prefer B2B sector)

e) Knowledge and skills (general and technical)

• Sales / Schedule management
• Computing skills (Excel, Power point)

f) Other requirements

• Self-motivated, organized, proactive and likes to work in cross-cultural team

• Responsible for overseeing the restaurant's profit and loss, and implementing effective cost control measures.
• Manage the restaurant's budget and financial forecasts to meet or exceed management expectations.
• Prioritize increasing revenue and covers to maximize profitability, while also focusing on cost control.
• Oversee daily restaurant operations to ensure smooth and efficient service.
• Regularly review and enhance the restaurant's performance through cost analysis and process monitoring.
• Ensure food safety and operational standards are maintained, providing a safe and welcoming environment for customers.
• Meet customer expectations by delivering professional, efficient service and addressing service issues with tact and diplomacy.
• Drive operational efficiency by leading and supporting the service culture to maximize customer satisfaction.
• Manage labor costs through effective staff scheduling and leave monitoring.
• Participate in the hiring process by identifying and selecting candidates for junior positions.
• Handle staff counseling and recommend disciplinary actions, including termination, when necessary.
• Supervise, mentor, and manage supervisors and service staff to optimize manpower use.
• Oversee all administrative tasks related to the restaurant.
• Perform other duties as assigned by the Area Manager.

Job Specifications:

• Minimum 5 years of management experience in the Food & Beverage industry.
• Strong leadership skills with the ability to manage and motivate service staff.
• Excellent communication and interpersonal skills, capable of building lasting relationships with guests.
• Strong organizational and management abilities, with the capacity to lead and inspire a team.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

Who We Are

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences (SUSS), is at the forefront of building capabilities and offering continuing professional development for an effective, innovative and responsive Training and Adult Education (TAE) sector.

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

About The Job

The Institute for Adult Learning (IAL) invites suitably qualified and experienced Accountants to apply for the position.

Reporting to Director, Corporate Services Division and working closely and collaboratively with other Senior Managers / Managers within the Department and across divisions within the Institute, the appointee will be responsible for the following job functions, and/or other duties and responsibilities which may be assigned by the Management to meet the needs of the organization.

What You Will Be Doing

• Assist the Director in the strategic development and resource planning for IAL, deploying appropriate and relevant financial strategies that support the institute’s corporate strategic directions and work plans.
• Plan and manage the annual and longer term operating and development expenditure budgets and all financial related matters in IAL, including securing the timely approval of IAL budgets and funding requirements to ensure operational sustainability and achievement of strategic outcomes.
• Manage and supervise accounting administrative staff or other managers the day-to-day financial operations within IAL, including revenue, invoices, cash flow, accounts receivables and payable etc., and conduct regular review to ensure an effective utilization of approved budgets at programme, divisional and overall IAL levels
• Prepare, monitor, and review, in collaboration with other divisions in IAL, the annual income, expenditure and development budgets; and to ensure financial discipline and marksmanship.
• Prepare the institute’s financial statements (balance sheet, profit & loss accounts) and other financial reports according to schedule and as required by relevant stakeholders. Support month-end and year-end closing, annual statutory audits and ensure compliance with the Statutory Board Financial Reporting Standards and relevant accounting standards and guidelines as well as coordinating with relevant divisions and stakeholders.
• Support the institute and its various divisions to prepare budget planning for various institutional ventures or initiatives, such as programmes, projects, special events and consultancy, etc.
• Analyse and monitor the trend, costs, revenues, financial commitments, and budget utilization. Predict future revenues and expenses and recommend corrective actions, if required. Report organizational finances to management and offer suggestions about resource utilization, budget preparation and control, including any relevant or changing assumptions underlying budget forecasts.
• Manage and maintain an up-to-date register of fixed assets in IAL and ensuring an effective and efficient management and utilization of all fixed assets and resources in IAL.
• People Management - Manage self and team performance; set annual performance goals, monitor performance and provide constructive feedback, identify staff learning and development programmes or initiatives to improve performance and organizational needs.
• Any other duties, including cross divisional project(s) that may be assigned from time to time by the management for staff capability development as well as to meet the organizational needs. Career prospect is good for high performers

Job Requirements

• At least 10 years of relevant work experience in accounting, financial management, budgetary planning and control and management reporting, and be able to work effectively with senior management team and other colleagues on accounting and financial management related matters.
• Candidates must be able to prepare a full set of financial statements, and for consolidation with SUSS independently. Experiences gained from an established educational or training institution with CET programme offerings or services is preferred, but not mandatory
• A good understanding of educational business operations and the roles of CET or lifelong learning initiatives in the Singapore economic environment, and with some experiences in managing government grants, subsidies will be an advantage.
• Provide financial leadership and strategic thinking to support sustainable value-creation.
• Strong analytical and problem-solving skills with attention to details, and deadline oriented.
• Strong oral and written communication, and inter-personal skills and be able to work collaboratively as a team with other colleagues and stakeholders to achieve the organizational goals and objectives
• Tertiary education. A bachelor university degree in accountancy or an equivalent professional accounting qualification, with a membership of the Institute of Singapore Chartered Accountants (ISCA) is preferred
• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute next to Paya Lebar MRT station

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

• Position: Sales & Marketing Manager
• Industry: Precious Gemstones, Rare Gem, Diamonds Collections
• 5.5 Work Days, 9-6pm (Mon to Fri) , 9am to 1pm Saturday
• Sunday & PH are off.
• Office near Orchard MRT (Private Sales Gallery & Office)
• Basic Salary: $6,000 - $7,000 + Bonus

Requirements

• Min. 5+ year working experience in the retail luxury industry, preferable in Jewellery / Diamond / Emerald / Jade or other gemstones collection.
• Degree in Sales & Marketing, Business Administration or related field.
• Excellent knowledge of trending social media platforms and good knowledge on computer skills.

Sales: Duties,

1. Developing & Implementing Sales Strategies to achieve company revenue targets
2. Lead and manage the sales team, providing coaching, training and support.
3. Responsible for providing quality service to customer & developing a good relationship with
4. customer

Marketing Duties,

1. Developing & Implementing Marketing Plan
2. Manage all marketing channels, including digital marketing, content marketing, social media, email
3. marketing and public relations.
4. Manage company’s website and online presence

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

• A biopharmaceutical company focused on viral and immune diseases
• Newly start up for SEA market, based in Singapore

About Our Client

My client is a leading biopharmaceutical company based in China, specializing in the research, development, and production of high-quality pharmaceutical products.

Job Description

• Develop and implement high-level marketing strategies to enhance brand visibility, drive patient acquisition, and support sustainable business growth.
• Plan, execute, and optimize integrated marketing campaigns across digital and traditional platforms
• Strengthen the company's brand identity by ensuring all marketing activities align with its mission and values.
• Lead and mentor the marketing team, fostering collaboration and innovation while setting and achieving clear objectives.
• Conduct thorough market research and competitive analysis to refine marketing strategies, identify growth opportunities, and generate actionable insights for patient engagement and retention.
• Track, analyze, and report on the performance of marketing campaigns, focusing on key metrics such as patient acquisition, retention, ROI, and brand engagement, with regular updates to senior leadership.
• Collaborate with clinical, administrative, and sales teams to align marketing efforts with business objectives, improve patient experiences, and drive organizational success.

The Successful Applicant

• Bachelor's degree in Business, Marketing, or a related field.
• At least 2 years of experience in a marketing role, preferably within the pharmaceutical company.
• Strong knowledge of healthcare marketing principles and patient-focused strategies.
• Exceptional leadership, communication, and presentation skills, with the ability to influence stakeholders across all levels.
• Proven experience in managing cross-functional teams and delivering multi-channel marketing strategies.
• Demonstrated success in driving business growth through strategic marketing and optimizing customer acquisition and retention.
• Advanced analytical skills with the ability to leverage data to refine strategies and enhance performance.
• Ability to excel in a fast-paced, results-oriented environment while managing multiple priorities effectively.

What's on Offer

• Exciting growth opportunities in the dynamic and rapidly expanding Southeast Asian market, offering the chance to drive impactful initiatives and shape the future of the business in a thriving region.

Contact

Hazel Choi (Lic No: R24122391 /EA no: 18S9099)

Quote job ref

JN-122024-6614728

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

Overview

As a Customer Success Account Management (CSAM) Leader, you will be responsible for a high performing team of Customer Success Account Managers (CSAM’s and CSAM Managers) who are at varying stages of career development, portfolio and program management, cloud service management and technology expertise. This is an exciting role that will help fuel customer in ASEAN, through your leadership with business, customer, and team growth.

This role has direct people management responsibility has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Leader is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities.

Responsibilities

• Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
• Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• You will develop a team culture identifying and sharing Customer insights and opportunities with their with Account and Sales teams to drive new opportunities for growth, consumption and customer success.​
• Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
• Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will drive operational, consumption and usage excellance using insights to support adoption, change and success for our customers.
• Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
• You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.

Qualifications

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 7+ years relevant work experience within customer industry.
• 5+ years people management experience.
• 5+ years experience managing a consumption portfolio.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

#MCAPSRegionsASEAN

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About us

Bruc Bond simplifies corporate banking. It connects entity clients to a diverse network of partner banks, and manages their relationship seamlessly for the long term with the corporate mission of providing Private Banking experience to Corporates and other financial institutions.

Licensed in Singapore as a Major Payment Institution, Bruc Bond facilitates the opening of bank accounts and enables their ongoing management through its global banking partnerships and secure open-banking platform. The technology allows integration of multiple bank accounts, as well as digital connectivity to global banks and external service providers via APIs so that clients’ transaction banking can be conducted from a single window.

Bruc Bond is FinTech-Certified with a stable growth record in Singapore and overseas.

We provide a favorable working environment with a strong start-up culture including facilities for employees’ professional and individual growth, with particular emphasis on financial services compliance. We present an opportunity for the right candidate to join and grow as part of a team with a global presence, and expanding licensing foot-print.

We’ll Count on You To:

• Work with prospecting, digital campaign and Biz Development teams to receive and analyze entity prospects for on-boarding to specific service channels based on profile
• Work with prospects to receive their documents for onboarding in a timely manner to meet targeted on-boarding commitments
• Work with clients in achieving private banking user experience, including use of our banking platform
• Collaborate with sales and biz development teams to develop and deliver appropriate client engagement and retention strategies
• Develop strong long-lasting relationships with clients and proactively manage ‘at-risk’ clients together with sales & biz development teams
• Identify opportunities for upselling and cross-selling additional products to existing clients
• Create and implement client success plans, tailoring strategies to align with individual customer objectives and drive long-term success
• Identify and collect client insight and feedback that can support and drive client experience with the company
• Maintain accurate client record-keeping including KYC Documents, Agreements, Pricing, specific referral Re-Seller details, meeting notes, takeaways, changes, market intelligence and feedback on company databases
• Ensure you are up to date with the product features and enhancements and be able to translate to a number of customer use cases
• Actively participate in Fintech events and conferences where required
• Act as the supervisor and team leader for and to develop a team of executives and senior executives responsible for roles such as KYC client communication, Client On-Boarding set-up, Client Transactions management and System enhancements delivery
• Lead client relationships and operations success with keen commitments to time-lines, business goals, and deliverables needed to make business happen to plan
• Lead daily/weekly operating calls with the rest of the organization for business progress updates, support needed to meet milestones
• Pro-actively work with Biz Development, Referral Programs, Compliance, Finance and HR to plan actions and set expectations for them in the short and medium terms

What You Need to Have:

• Excellent organizational and time management skills, including ability to prioritize client-related actions for the Organization regularly, and work under tight deadlines
• Demonstrated ability to understand client needs and navigate complex client organizations and structures
• Thrive in a fast-paced environment where you can multitask and deal with change
• Be a fast learner and self-driven to reach out pro-actively for desired results
• Be resourceful and creative when approaching problem solving
• Excellent English communication and written skills
• 7 to 10 years in similar roles in licensed financial institutions
• Fluency in more than one global spoken language is an advantage
• Compliance, KYC knowledge for corporate entities is key to success; related Certifications are an advantage
• Degree in Finance, Commerce, Accounting, Technology, Marketing, Economics and legal is an advantage

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Our Strategy and Transactions (SaT) team works with clients to manage their capital agenda to drive competitive advantage and increased returns. As part of a global team of 10,000 professionals in 100 countries you will advise clients on preserving, optimising, raising or investing capital.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.

Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

You will be working in teams with experienced due diligence professionals, where you will learn and develop the skills you need to perform due diligence in a range of situations and sectors. When working on projects you will almost always be working as part of a wider cross service line team.

As you progress your career with EY, you will have the opportunity to work on more complex transactions, increasingly lead teams, begin to build relationships with our clients and other members of the corporate finance community and take on broader roles within our business.

Your key responsibilities:

• Help clients achieve their strategic goals, whether they are acquiring or divesting assets.
• Advise clients during the due diligence process to identify key value drivers and challenge assumptions about future performance
• Work with other EY service teams to deliver an integrated service to our clients.
• Likely to also work on a number of cross border assignments working with other EY offices around the world

Skills and attributes for success

• Prepare analyses of historical and pro forma financial information to assess trends and fluctuations that may impact cash flow requirements and deal valuation
• Perform industry and company research utilizing online tools and publicly available information
• Assist in researching technical accounting issues to evaluate implications on transaction valuation and structuring
• Assist in preparing reports and schedules that will be delivered to clients and other parties
• Develop and maintain productive working relationships with client personnel

To qualify for the role you must have

• Bachelor's degree with minimum 5 years of relevant work experience
• Entrepreneurial mind set and business acumen
• Passion for helping clients achieve their potential
• Able to analyse financial and non-financial information to formulate views and conclusions.
• Familiar with fundamental concepts of accounting including IFRS
• Good presentation skills and prior audit experience would be advantageous
• Possess data analysis & critical thinking skills with a flair in MS Excel applications

Ideally, you’ll also have

• Transactions/auditing experience
• Client facing experience from a professional services background

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world.

Apply today.

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Our Strategy and Transactions (SaT) team works with clients to manage their capital agenda to drive competitive advantage and increased returns. As part of a global team of 10,000 professionals in 100 countries you will advise

clients on preserving, optimising, raising or investing capital.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.

Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

You will be working in teams with experienced due diligence professionals, where you will learn and develop the skills you need to perform due diligence in a range of situations and sectors. When working on projects you will almost always be working as part of a wider cross service line team.

As you progress your career with EY, you will have the opportunity to work on more complex transactions, increasingly lead teams, begin to build relationships with our clients and other members of the corporate finance community and take on broader roles within our business.

Your key responsibilities:

• Help clients achieve their strategic goals, whether they are acquiring or divesting assets.
• Advise clients during the due diligence process to identify key value drivers and challenge assumptions about future performance
• Work with other EY service teams to deliver an integrated service to our clients.
• Likely to also work on a number of cross border assignments working with other EY offices around the world

Skills and attributes for success

• Prepare analyses of historical and pro forma financial information to assess trends and fluctuations that may impact cash flow requirements and deal valuation
• Perform industry and company research utilizing online tools and publicly available information
• Assist in researching technical accounting issues to evaluate implications on transaction valuation and structuring
• Assist in preparing reports and schedules that will be delivered to clients and other parties
• Develop and maintain productive working relationships with client personnel

To qualify for the role you must have

• Bachelor's degree with at 8 years of relevant work experience
• Candidates with lesser experience may be considered for Associate level
• Entrepreneurial mind set and business acumen
• Passion for helping clients achieve their potential
• Able to analyse financial and non-financial information to formulate views and conclusions.
• Familiar with fundamental concepts of accounting including IFRS
• Good presentation skills and prior audit experience would be advantageous
• Possess data analysis & critical thinking skills with a flair in MS Excel applications

Ideally, you’ll also have

• Transactions/auditing experience
• Client facing experience from a professional services background

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply today.

A global industrial engineering solutions MNC is looking for a Business Development Manager, ASEAN for Data Center Cooling. The incumbent will be responsible for driving sales and business growth within the Data Center Cooling segments by engaging with key stakeholders, identifying market opportunities, and leading proposal preparations to achieve sales targets in ASEAN market.

Responsibilities:

• Identify and drive sales opportunities within cooling solutions for the data center market across ASEAN market
• Engage with engineering consultancies and data center end-users/operators/developers
• Lead proposal preparation and consultation for cooling-related solutions
• Involved in planning, tendering, awarding and execution of cooling projects
• Research on business opportunities in the Data Center Cooling and Building Technology segments.
• Focus on hospitality, commercial, and district cooling projects to enhance market position.

Requirements:

• 7+ years of technical sales experience in cooling solutions
• Bachelor's Degree in Engineering or any other relevant disciplines
• Familiarity with HVAC or mechanical engineering or piping solutions
• Experience and network with engineering consultancy firms for data center market and its end-users directly
• Base in Singapore

If you are interested, kindly apply with your latest CV. Only shortlisted candidates will be contacted.

What will you be doing?

Due to the continued growth of the business, we are looking for a proactive Strategic Account Manager to join our highly successful commercial team.

We are looking for a pro-active self-starter who is keen to work in a team environment where there is a strong work/life balance. The key to success in this role will be developing an understanding of the client's business to tailor a data package that supports their commercial decisions and investment strategies.

· Build and identify growth opportunities within your territory from existing customers.

· Generate named account new logo business by prospecting and by pursuing qualified leads within an assigned territory.

· Coordinate and manage resources internally to maximize value for your clients and ensure a clear, communicated path to renewal and increased relationship.

· Maintain and develop relationships with existing customers to maximize customer satisfaction.

· Become the Trusted advisor to your clients ensuring they maximize their relationship with Argus, and are open to communications about new products, promotions, upcoming events and engaging in our customer feedback mechanisms.

· Manage all aspects of the administration of your accounts through excellent understanding and use of Argus’ CRM system and related technology.

What we’re looking for in you

· Be independent, self-motivated and disciplined following-through sales cycles

· Educated to Degree level or above

· Experience in frontline information or B2B sales experience.

· Self-motivated, confident and results driven individual

· Be a strong and professional communicator, liaising with international leaders effectively.

· Experience in the domestic commodities industry’s price data subscription sales environment is a bonus.

You will work with clients based in Japan, proficiency in Japanese is a must.

What’s in it for you

· Work within a highly motivated team at an industry-leading and rapidly growing global company.

· Competitive salary and commission scheme.

· A modern office environment designed to foster productivity, creativity, and teamwork.

· Excellent location at Raffles Place in central Singapore – close to public transport and amenities.

· Hybrid working model - Work from Home options available.

· Comprehensive benefits package including medical (GP and specialist), dental and hospitalisation.

· 20 vacation days your first year, up to a maximum of 25 days.

· Extensive internal and external training.

· Employee Welfare & Employee Assistance Programme.

Travel

· Cover client meetings, conferences, and events (5-15% of travel in domestic market and Asia).

Hours

Monday through Friday, 9.00 a.m. to 6.00 p.m.

Earlier or later hours, or weekend hours, may be expected on occasion.

About Argus

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership and Inclusivity.

We will conduct interviews continuously and reserve the right to take down the advertisement when we find the right candidate.

• Maintain daily operations of wine cellars and private lounge
• Provide high-standard services to private wine collectors.
• Prepare paper works: wine storage agreement, sales invoice and internal documents. Up keep of inventories.
• Maintain and update administrative filing
• Handle email and phone inquiries
• Assist in wine tasting event
• A friendly personality with good interaction skills
• Knowledge of wine is an advantage

Requirements:

• Diploma or above, 3 year relevant experience preferred, fresh graduate with suitable characters will be considered
• Integrity, responsibility and carefulness are essential characters
• Helpful, good interpersonal and communication skills
• Independent and self starter
• Good command of written and oral English and Chinese
• 5-days work, 10:00am – 7:00pm (Mon to Fri)

Reporting to the Chief Human Resource Officer, you will partner leadership and line managers to provide guidance and solutions in day-to-day people matters and in achieving the long-term goals and objectives of NUHS, Alexandra Hospital and Human Resources. You will also be responsible to lead and develop strategies that strengthen employee-employer relationships, foster a strong organizational culture, and create a healthy work environment based on mutual respect, trust, and appreciation

Job Responsibilities

You will be responsible for the following:

Business Support

• Build relationship with stakeholders as a trusted HR partner through thoughtful HR solutions to the business needs. Coach and develop the business leadership team to drive positive changes in people management, and advise on manpower strategies and solutions.
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Work with Centre of Excellence and relevant key stakeholders in the delivery of key HR projects and initiatives.
• Drive people engagement, build morale, improve workplace relationships and boost productivity and retention. Performance and Development
• Partner with leaders for identification of successors and talents for business-critical roles and organization's talent profiles.
• Facilitate performance moderation and discussions with leadership. Workplace Relations
• Lead in AH Industrial Relations and Employee Relations matters and develop a positive working relationship with the union.
• Guide senior leaders and HR team members in handling complex performance and disciplinary matters.
• Lead and undertake complex investigations when required, collaborating with legal and other teams as necessary.
• Guide peers and team members in conflict resolutions and grievance handling processes.
• Facilitate negotiation, conflict resolution, and grievance meetings with stakeholders to achieve mutually agreed outcomes.

Requirements

• Bachelor Degree from an established university in Human Resource or Business Management related discipline.
• Minimum 15 years of HR experience.
• Strong collaborative and interpersonal skills to engage staff of all levels.
• Strong leadership capability, people developer.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Description:

• Lead SCM process by providing market insight and outlook, business update and opportunity optimization.
• Day-to-day customer service activities and supply chain management - Responsible for managing daily customer service operations and manage entire supply chain process from procurement to distribution to ensure timely and cost-effective delivery of products.
• Demand Planning - Work closely with sales and marketing teams to forecast demand accurately.
• Production Planning - Collaborate with Operations team to develop production schedules and optimize the production planning that align with demand forecasts.
• Inventory Management - Lead the team to implement robust inventory control measures to maintain optimal stock levels. Monitor and analyze inventory turnover, taking proactive measures to prevent shortages or overstock situations.
• Logistics Coordination - Supervise & Coordinate logistics activities, including transportation, shipping, and customs clearance. Optimize transportation routes and methods to reduce costs and enhance efficiency.
• Relationship Management - Build and maintain strong relationships with local and overseas suppliers. Develop good vendor management with warehouse personnel for effective inventory control.
• Licensing - Manage all license requirements for Import/Export & transportation with compliance to Government Authority of Singapore.
• Collaboration and Communication - Work with product management team to review product specification/technical data. Collaborate with quality control teams to ensure that all products meet industry standards and customer specifications.
• Continuous Improvement - Identify opportunities for process improvements within the supply chain, formulate the strategies and action plan, implementing best practices to enhance overall efficiency.
• Perform any other ad hoc tasks assigned by Management.

Job Requirements:

• Degree in Chemistry / Chemical Engineering or any Engineering filed.
• At least 8 Year(s) of working experience in the SCM or related field is required for this position.
• Preferably with related experience in Chemical.
• Excellent written and spoken communication skills.
• Hands on experience in using Microsoft Navision system and strong in Microsoft Office, especially Excel would be an advantage.
• Experienced in ISO 9001, 14001, 45001.
• Ability to prioritize work-load, make systematic and logical decisions under pressure.
• Possess an entrepreneurial ‘can do’ mindset, able to work in a start-up environment.
• Possess excellent interpersonal skills, strong problem-solving skills and sense of ownerships.
• Willing to travel if required.

• Looking for passionate and aggressive retail sales manager to share about lights and design for residential home owners.
• Creating the right mood ambience and interior styling for residential homes.
• Ready products, Ready clientele, Active online marketing and well defined training program to help all retail sales person succeed in building a career and professional development.
• Loves to do sales and focus in creating effective sales strategy and action plan.
• Driven to meet sales target, work closely with existing sales team / colleagues / management
• Need to handle indoor and outdoor sales requirements (working with interior designers)
• Help out with marketing related functions and events

Workplace will be in heart of CBD at Chinatown. A nice comfortable art gallery setting / office. Check out www.lunebrillante.sg on the products we carry. There will be 4 - 5 senior part time managers that are already excelling in their work to be managed.

Candidate to possess good communication skills, detail oriented and preferably loves designs and meeting people. One should be target driven and strong sales experience !

Work will include but not limited to admin, people management, inventory management, stock check, client servicing, service recovery and housekeeping.

5 days work week (inclusive of 1 sat or sun). Be prepared to support client and service management questions that comes in at odd hours.

Interested persons to send in your CV and experience to [email protected]

This HR generalist role will be reporting to the Chief Human Resources Officer. He / She will assist in HR projects as well as the following portfolio:

Training & Staff Engagement / Welfare

• Plan and provide learning administration for staff including course registration, maintenance of records, training bonds, etc.
• Maintain all training databases/documents.
• Plan, arrange and liaise with external vendors for training courses.
• Handle training-related matters with government and related agencies (including applications and claims of training grants).
• Plan the Annual Staff Engagement Calendar.
• Organize Staff Orientation, Wellness / Engagement activities eg. D&D, Team Bonding activities, etc.
• Implement Employee Satisfaction Survey.

Payroll / Compensation & Benefits

• Supervise and act as a backup to the payroll function and ensure timely salary inputs with accuracy.
• Maintain accurate and up-to-date employee personal data in InfoTech system, manage leave administration and prepare HR letters.
• Manage grants and funding claims.
• Ensure timely submission of monthly CPF payments, tax filing for both local and foreign employees.
• Prepare payroll journal for reporting.
• Prepare Annual Manpower Budget and Annual Increment & Bonus exercise.
• Handle yearly renewal for staff insurances, medical, etc.
• Assist with disciplinary and grievances handling as and when required.
• Participate in the development and implementation of HR policies for the organization.
• Undertake other HR functions and ad-hoc duties as and when assigned.

Requirements:

• Degree in Human Resource/Business or its equivalent.
• 5 years’ of experience in full spectrum of HR.
• Good knowledge of Employment Act and HR practices and regulations.
• Numeric, strong analytical and forecasting skills.
• Hands on experience in Infotech / Frontier system an added advantage.
• Team player with good Communication and Writing skills.
• High proficiency in Microsoft Office applications eg. Power point, Excel.